About Genpact - Transformation happens here!
The relentless pursuit of a world that works better for people
To be the best business process management and technology services company in the world.
Each one of us leads change by being curious, incisive, and courageous while championing integrity and
inclusivity every day.
Genpact Values
Diversity and Inclusion;
Respect;
Integrity;
Core values – curiosity, incisiveness and courage
Customer focus;
Innovation
N.V. Tyagarajan President Chief Executive Officer and Director
Michael Weiner
Senior Vice President, Chief Financial Officer
Balkrishan Kalra
Senior Vice President, Financial Services and Consumer and Healthcare
Piyush Mehta
Senior Vice President, Chief Human Resources Officer
1. Genpact is a global professional services firm specializing in business transformation.
2. They focus on driving digital-led innovation and intelligent operations.
3. Genpact has extensive experience, having managed thousands of processes for Fortune Global 500
companies.
4. The company has a large workforce of over 118,900 employees serving clients in more than 35 countries.
5. In 2022, Genpact reported total net revenues of $4.4 billion.
6. Their strategic focus is on delivering differentiated solutions in specific geographies, industry verticals, and
service lines.
7. They prioritize clients undergoing significant digital transformation and aim to deliver meaningful business
outcomes.
8. Genpact is also investing in emerging service lines like supply chain, sales, commercial, and risk to broaden
their client engagement beyond the CFO level.
Digital Smart Enterprise Processes (Digital SEPs)
Genpact Cora - AI Based digital platform
We enable domain-led digital transformation for our clients through our
Digital Operations Services
Data-Tech-AI Services.
Service Offerings
•Core industry operations specific to our chosen industry verticals; and
• Enterprise Services: CFO advisory, finance and accounting, supply chain, sourcing and procurement, sales and commercial,
and environmental, social and governance services.
Finance and accounting services
Accounts payable: document management, invoice processing, approval and resolution management, and travel and expense
processing;
Invoice-to-cash: customer master data management, credit and contract management, fulfillment, billing, collections, and
dispute management services;
Record to report: accounting, treasury, tax services, product cost accounting, and closing and reporting, including SEC and
regulatory reporting;
Financial planning and analysis: budgeting, forecasting, and business performance reporting;
Enterprise risk and compliance: operational risk and controls across a wide range of regulatory environments.
Our chosen industry verticals, are grouped within our three reportable segments, namely:
(1) Financial Services, (2) Consumer and Healthcare, and (3) High Tech and Manufacturing.
In the realm of Financial Services, Genpact caters to clients within the banking, capital markets, and insurance sectors. YOur
diverse clientele in the banking and capital markets sphere includes retail, investment, and commercial banks, mortgage
lenders, equipment and lease financing providers, fintech companies, payment providers, wealth and asset management firms,
broker/dealers, exchanges, auto finance providers, clearing and settlement organizations, renewable energy lenders, and
various other financial services entities.
You specialize in offering a comprehensive suite of core operations services to these clients, encompassing activities such as
retail customer onboarding, customer service, collections, loan and payment operations, commercial loan servicing, equipment
and auto loan servicing, mortgage origination and servicing, compliance services, reporting and monitoring services, and
dedicated support for wealth management operations. Furthermore, you excel in providing cru financial crime and risk
management services, fraud and dispute management, anti-money laundering, transaction monitoring, KYC and due diligence,
sanctions screening, negative media monitoring, and the seamless implementation of platforms. providing holistic information
technology services, covering application development and maintenance, cloud hosting, post-trade support, managed services,
and top-notch consulting.
Why customers use Genpact:
Industry disruption is widespread due to digital technologies, data analytics, new competition, and changing
market dynamics. Companies require tailored solutions to transform their business models and adapt swiftly.
Clients seek partners who can enhance productivity, create competitive advantages, and deliver outcomes like
market expansion, seamless customer experiences, increased revenue, and risk mitigation. Genpact
differentiates itself by combining industry expertise with digital and analytics capabilities for effective business
transformation. They work closely with clients, applying user experience principles and innovative technology to
create rapid proof of concept prototypes.
Users and Types:
You serve 800+ clients globally, across many industries and geographies. Our clients include some of the biggest brands in the
world, many of which are leaders in their industries, including about one fifth of the Fortune Global 500 leaders. Your contracts
involve master services agreements (MSAs) supplemented by statements of work (SOWs), purchase orders, or business
services agreements (BSAs) specifying the work and billing details. In Data-Tech-AI services, you use software-as-a-service and
consulting agreements based on service scope.
**Operational Risks:**
1. Pricing appropriately and controlling costs is crucial for profitability.
2. Wage increases in operational countries may affect profit margins.
3. Attracting and retaining qualified employees is essential for operations.
4. Failure to price long-term and fixed-price contracts correctly can impact profitability.
5. Partnerships and alliances with third parties introduce business risks.
6. Security incidents or cyberattacks can lead to legal, reputational, and financial risks.
7. Success depends on the effective execution of business strategies.
8. Business disruptions can harm revenue, financial condition, and increase costs.
9. Economic and political conditions globally can affect business activity.
10. Dependence on client demand, especially in the U.S. and Europe.
11. Tax changes and audits can impact the effective tax rate.
12. Legal claims and lawsuits from clients can result from disruptions or inadequate performance.
13. Legislation and executive actions may affect client willingness to use services.
14. Compliance with diverse legal and regulatory requirements is crucial.
15. Uncertainties in India can impact a significant portion of assets and operations.
16. Intense competition in the industry.
20. Currency exchange rate fluctuations can adversely affect financial conditions.
22. Uncollected receivables can adversely affect financials.
29. Contract provisions can impact future revenues.
30. Protecting intellectual property is crucial.
31. Expanding into new countries poses challenges.
32. Terrorism and violence can disrupt operations.
**Shareholder Risks:**
33. Issuance of additional common shares or employee sales may dilute ownership.
34. Dividend declarations are at the discretion of the board of directors.
35. Bermuda law offers different shareholder protection.
36. Market price for common shares can be volatile.
37. Challenges in enforcing judgments against the company or assets.
These risks should be considered when discussing the company's operations and financial health during an
interview.