IKEMBA JOHNSON - ANSWERS TO HGG EMPLOYEES TEST
Facilities Management
1. What is facilities management
Answer: Facilities management is a practice that involves managing and maintaining a building's
physical assets, infrastructure, and services to ensure they function efficiently, effectively, and
safely.
2. Why should companies outsource their facilities management services
Answer: Outsourcing allows experts to manage their buildings and physical assets, and ensures
quality service so that the companies can focus on their core activities.
3. What are two of the three highest expenditures for corporate organizations
Answer: The two highest expenditures for corporate organizations are often employee salaries
and benefits, followed by real estate and facilities management costs.
4. List and explain the four core functions of facilities management
Answer: Operations and Maintenance: This involves the day-to-day upkeep and management of
building systems and services.
Space Management: It focuses on optimizing space utilization and allocation within a facility.
Health and Safety: Ensuring a safe and compliant environment for occupants.
Project Management: Handling construction and renovation projects within a facility.
5. Provide a list of 10 operations that can be categorized as hard services in facilities management
Answer: Electrical system maintenance
 HVAC system servicing
 Plumbing repairs
 Elevator maintenance
 Fire safety system checks
 Building structure repairs
 Alternative power management
 Waste management
 Grounds and landscaping maintenance
 Parking facility upkeep
6. Provide a list of 10 operations that can be categorized as soft services in facilities management
Answer: Cleaning services
 Pest control
 Front desk and concierge services
 Catering and cafeteria management
 Mail and courier services
 Workspace planning
 Employee moves and relocation
 Health and wellness programs
 Event management
 Janitorial services
7. What are three sources of electrical power supply in a modern building
8.
9.
10.
11.
12.
13.
14.
Answer: Grid electricity
 Generators
 Solar panels
Which of the above-named sources electrical power supply is the most efficient?
Answer: Grid electricity is the most efficient and reliable source of power supply.
What is the difference in the function of a regular hand towel and a microfiber hand towel
Answer: A regular hand towel has a coarse surface area and is typically for general cleaning,
while a microfiber hand towel has a smoother surface area, and is designed to clean delicate
surfaces.
What are three types of floor covering and how is each maintained
Answer: Carpet: Vacuum regularly, spot clean stains, and schedule periodic deep cleaning.
 Hardwood: Sweep and mop regularly, and consider refinishing/polishing as needed.
 Tile: Sweep, mop, and scrub to maintain cleanliness and appearance.
Differentiate between the challenges of FM operations in a hotel and the FM operations for an
office complex
Answer: In a hotel, FM must pay consideration to guest satisfaction and comfort, while an office
complex focuses on employee productivity and safety.
Also, hotels require round-the-clock services such as housekeeping, while most offices usually
have fixed working hours.
Assuming this was 2020, what measures should be put in place to manage covid-19 contagion in
a large office complex
Answer: Implement social distancing by rearranging workspaces.
 Increase cleaning and sanitization frequency.
 Provide hand sanitizers and face masks.
 Screen employees or visitors for symptoms.
Provide an outline of the PPE supplied to INL janitors
Answer: Gloves
 Masks
 Uniforms
 T-sheet
 Creeper shoes
Provide a list of issues in FM that must be considered as safety related and issues that are
efficiency related.
Answer: Safety-related issues: Fire safety, emergency response, health and safety compliance,
security, and equipment maintenance.
Efficiency-related issues: Energy consumption, space utilization, asset management, cost
control, and vendor management.
Management
1. Using the myth of the ship of Theseus, provide the ways a company can remain unaffected by
employee turnover
Answer: To remain unaffected by employee turnover, a company can:
 Implement robust onboarding and training programs to quickly integrate new
employees.
 Develop strong company culture and values that resonate with all employees.
 Cross-train employees to fill multiple roles.
 Foster open communication channels to address concerns and engage employees.
 Offer competitive compensation and benefits to attract and retain talent.
2. What are the qualities of an employee who could be considered a stellar performer?
Answer: Consistently meeting or exceeding goals and targets.
 Strong work ethic, dedication, and reliability.
 Exceptional problem-solving and critical thinking skills.
 Excellent communication and teamwork.
 Adaptability and willingness to learn and grow.
3. Formulate Key Performance Indicators for your role in the organization
Answer: Cost Control: Measure of expenses versus budget.
 Customer Satisfaction: Feedback from clients or internal departments.
 Employee Productivity: Employee output and efficiency.
 Safety Compliance: Adherence to safety regulations.
 Project Completion Rate: Percentage of projects or tasks finished on time.
4. What are some qualities that are undesirable in employees
Answer: Undesirable qualities in employees include:
 Lack of accountability or responsibility.
 Poor work ethics, including frequent tardiness or absenteeism.
 Negative attitudes and poor interpersonal skills.
 Resistance to feedback and change.
 Dishonesty and unethical behavior.
5. How can Hodge Auto Centre increase its market share?
Answer: Offering competitive pricing and promotions.
 Enhancing customer service and building strong client relationships.
 Expanding marketing efforts, both online and offline.
 Expanding product or service offerings.
 Continuous improvement in quality and efficiency.
6. Provide a brief expose on work-life balance
Answer: Work-life balance means managing your job and personal life without either being
overly affected. It's about making time for work, but also for family, hobbies, and self-care.
Balancing these aspects can lead to a healthier, less stressful, and more fulfilling life.
Security
1. What are typical practices in access control
Answer: Use of access cards, badges, or key fobs.
 Visitor sign-in logs and guest passes.
 Electronic gates and turnstiles.
 Biometric scans like fingerprint or retina recognition.
 Identity verification through security personnel.
2. Provide a list of non- lethal methods of deterrent available to security guards
Answer: Verbal warnings and commands.
 Pepper spray.
 Stun guns or tasers.
 Baton or extendable baton.
 Personal alarms.
 Flashlights for disorienting intruders.
3. What are the objectives of standard security patrol by a guard
Answer: Deter criminal activity and unauthorized access.
 Ensure the safety of people and property.
 Monitor for security breaches and safety hazards.
 Respond quickly to emergencies.
 Provide a visible security presence.
4. What are the desirable physical characteristics of a security personnel?
Answer: Good physical fitness.
 Strong communication skills.
 Excellent vision and hearing.
 Alertness and attentiveness.
 Confidence and a professional appearance.
5. Describe in as much detail as possible and utilizing as much hypothetical examples as possible,
the risks of engaging the services of employees without a thorough background check
Answer: Security Risks: Employees with criminal records could compromise security.
 Reputation Damage: Hiring untrustworthy individuals may harm the organization's
reputation.
 Legal Liabilities: Legal issues and lawsuits might arise if an employee causes harm or
engages in criminal activity.
 Productivity and Reliability: Unqualified employees may not perform their roles
effectively.
 Cultural Fit: Employees without proper checks may not align with the organization's
values.
6. In what ways have you brought measurable improvements to the organization in the time
you’ve been in the organization
Answer: Increased client satisfaction through improved service quality.
 Reduced security incidents and breaches.
 Enhanced employee performance and morale through training and support.
 Streamlined operational processes leading to cost savings.
 Implementation of innovative security technologies for better monitoring.
 Regular assessment of security protocols for continuous improvement.
Automobile and maintenance
7. With clear clarifications, provide an outlined distinction between preventive and corrective
maintenance
Answer: Preventive Maintenance: Regular, scheduled maintenance tasks to prevent breakdowns
and extend the life of equipment.
Corrective Maintenance: Repairs performed to fix equipment after a breakdown has occurred.
8. Using a table, provide an outline of maintenance or repair services that can be clarified under
the following generalizations
Answer:
Generalization
Examples of services
Regular maintenance
Oil change, filter replacement, tire rotation
Repairs and fixes
Brake replacement, engine repair, transmission overhaul
Electrical issues
Battery replacement, alternator repair, wiring fix
Bodywork
Dent removal, painting, bumper replacement
Suspension and alignment Shock absorber replacement, wheel alignment
9. Provide the distinction between a straight four engine, a v6 engine and v8 engine
Answer: Straight Four Engine: Four cylinders arranged in a single line.
 V6 Engine: Six cylinders arranged in two rows forming a "V" shape.
 V8 Engine: Eight cylinders arranged in two rows forming a "V" shape.
10. What is the difference between
Answer:
11. Why should customers not take their own parts to the mechanic
Answer: Mechanics may not provide warranty or guarantee if using customer-supplied parts.
 Mechanics can't ensure the quality or compatibility of customer-supplied parts.
12. Provide and explanation for the following acronyms:
OEM, AMP, FU
Answer: OEM: Original Equipment Manufacturer – parts made by the original manufacturer of
the vehicle.
 AMP: Amperes – a unit of electrical current.
 FU: Foreign Used - parts from foreign used vehicles
13. What are the various functions of engine oil
Answer: Lubricates engine components to reduce friction and wear.
 Cools the engine by dissipating heat.
 Cleans the engine by trapping dirt and debris.
 Seals gaps between moving parts to prevent leaks.
 Improves fuel efficiency by reducing friction.
14. What are the visible signs that a vehicle owner takes good care about his vehicles
Answer: Regular oil changes.
 Adequate tire maintenance.
 Clean and well-maintained interior.
 No unusual engine noises.
 No visible rust or body damage.
15. What are 5 of the most common tricks mechanics use to rip off customers
Answer: Overcharging for parts.
 Recommending unnecessary repairs.
 Intentionally misdiagnosing issues.
 Charging for unauthorized or unperformed work.
 Using low-quality or used parts without informing the customer.
16. Provide a list of 50 most frequently changed parts in a modern automobile
Answer: Oil filter, air filter, brake pads, spark plugs, serpentine belt, battery, tires, windshield
wipers, brake rotors, fuel filter, engine oil, oxygen sensor, etc.