What is communication?
It is the written and spoken interaction that takes place between people who operate in some contexts.
Is the art of creating and sharing ideas.
Types of communication
BENEFITS OF EFFECTIVE COMMUNICATION
- Building effective relationships.
- Quicker problem solving
- Better decision making
- Steady work flow
- Get your ideas and proposals accepted (meet your goals)
GOOD COMMUNICATION HELPS MAKE THE MOST OF OPPORTUNITIES
In the course we will look at the key principles to improve:
- Your communication in any situation.
- Strategies to help you increase your effectiveness in different areas.
- Step I: In face-to-face and virtual meetings.
- Step2: Presentations.
- Step3: On E-mail and through social media.
- Step4: In written documents and using online tools.
THE COMMUNICATION CYCLE
- Every form of communication requires interacting with another person or group of people - your
audience.
- Imagine communication as an exchange of messages between a sender and a receiver through a
medium or channel of communication.
- A message is encoded by the sender through sounds, written words, images, video, spoken language or
body language,
$\checkmark$ For example gestures, facial expressions and tone of voice.
- The message then reaches the receiver - the audience - who decodes it and may decide to respond.
THE SOURCE
- The sender is the source of communication.
- In order to be a good source:
Be clear about the message.
$\checkmark$ Know exactly what do you want?
$\checkmark$ Be sure about why are you communicating?
$\checkmark$ What result do you expect?
THE MESSAGE
- It is the information that you want to communicate.
- Without the message, there is no cause for communication.
- To be ready to begin a communication, summarize the information you need to share.
ENCODING
- Is the process of taking the message and transferring it into a format can be shared with another party
(audience).
- It requires :
$\checkmark$ knowing the audience
$\checkmark$ Ensuring the message provides all the information they need to understand.
- It is important to understand and be aware of your audience.
- You should tailor the content and the mode of communication to suit their features.
- These include their interests and beliefs, background, roles and personalities.
- Assuming that they will share your views and your background knowledge may lead to
misunderstandings.
- It is important to prepare thoroughly before communicating with people you have just met and who
may be from a different context.
ENCODING-Adapting Your Language To Your Audience
- Follow standard grammatical rules and terminology
- Avoid technical terminology and acronyms, or provide clear explanations when they are used.
- For example, if you are a football fan, you will understand terms such as 'cross', 'offside' and 'long ball',
but these words will seem obscure to others.
CHANNEL
- It is the method or methods used to convey your message.
- The channel you use depends on the type of message.
- Face to face conversation
- Video conference
- Telephone calls
- Written communication (e-mails)
- Each channel has its adv.And dis-adv.
DECODING
- It is the process of receiving the message accurately.
- It requires the audience has the means to understand the content.
- Decoding the message successfully needs:
- The ability to read and comprehend
- Listen actively
- Ask clarifying questions
RECEIVER
- The receiver of message will think about it through his own individual expectations, opinions, and
perspectives.
- To increase the chances of getting your excepted response, address your audience's concerns and
specific business.
FEEDBACK
- It lets you gauge how successful you were at communicating.
- It offers a chance to adjust your communication process for the future.
- You can read body language and ask questions to ensure understanding.
- Check if the expected result is obtained.
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CONTEXT
- It is the situation in which you are communicating.
- Context involves :
$\checkmark$ the environment of the sender and receiver.
$\checkmark$ The relationship between the sender and the audience.
- The context helps determine the tone and style of your communication.