MALIK MUHAMMAD ASHFAQUE Riyadh – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com PROPERTY MANAGEMENT – CORPORATE FACILITIES MANAGER EXECUTIVE SYNOPSIS AREAS OF EXPERTISE Planning & management of Business Continuity Processes Multi-Disciplined skills of planning: IT, Engineering Infrastructure and application architecture assessment, design and implementation for high availability, scalability, performance and security. Server consolidation feasibility study, application suitability assessment, planning and implementation. Security assessment (Security Assessment Methodology). Data center setup and assessment. Unbiased evaluation of new software and hardware. RAID development life cycles in traditional development environment. Business process re-engineering. Management of Systems Administration, Integration, Performance tuning, Scheduled Backups & DRM EDUCATION Master in Real Estate Management – majors in Facilities Management from University of California Central, California, USA in 2018 B.S in Electrical – majors in Electronics /Computer hardware) from Pacific Southern University, Los Angeles, California, USA in 1991 Intensive courses in CA, IBM, Microsoft, Symantec & TrendMicro from K.S.A Member of: IFMA (International Facility Management Association) IEEE (Institute of Electrical Engineers) Who’s Who Historical Society Madison Who’s Who OPF (Overseas Pakistani foundation) Highly accomplished professional multifaceted experience in: with over 33 years of Corporate Facilities Management (Hard & Soft Services) Real Estate Management Condition Assessment, TDD (Technical Due Diligence) Assets Management Smart Building O&M Compliances Low Currents Systems (Designing, O&M, Performance Improvement) Integration Management Risk Assessment & Contingency Planning Essential Services Provision Process of Producing KPIs and Process Gap Analysis Tracking & recording resources consumption Tenant fit out compliance, approvals and supervision Safety & Security Reports Possessing valuable insights, keen analysis and team approach to implement best practices to achieve business excellence. Adept at working in high-pressure environments with strict deadlines and multiple deliverables. Proven skills in enhancing overall administration. Well versed with efficiently handling all activities involving resource planning, Inprocess Inspection, Team Building, Client Interactions and coordination with internal Departments. Extended expertise in analyzing existing systems and procedures, preparing business continuity plans, designing internal control systems and facilitate effective decision- making. Demonstrated ability to manage human, financial and material resources towards achieving stated targets, to lead, motivate and provide effective guidance to a team of professional and support staff. Superior communications and interpersonal skills, multitasking with an ability to interact with a wide range of people. CAREER HIGHLIGHTS Jan 2021 to Continued FM Manager – Andorra Village (Al Bawani International), Riyadh, Saudi Arabia Feb 2019 to Dec 2020 Operation Manager (FM) – Head of Department, MFCE, KSA Jan 2011 to Aug 2018 Dec 2009 to Dec 2010 Senior Consultant Presales, ICC Solutions, Jeddah, Saudi Arabia Oct 2008 to Nov 2009 Operation & Technical Manager, Active Solutions, Jeddah, Saudi Arabia Jan 2006 to Sept 2008 Senior Consultant Presales, Oger Systems. Jeddah, Saudi Arabia Nov 2003 to Dec 2005 Technical Manager, Technical Sources Infotech, Jubail, Saudi Arabia Jul 2002 to Nov 2003 IT Networking Consultant, Saudi Hollandi Bank (Head Office), Riyadh, Saudi Arabia Apr 1997 to Jan 2002 PC & Communication Specialist, Saudi Electric Co. (Western Region), Jeddah, Saudi Arabia May 1995 to Apr 1997 Network Support Engineer, Shahnawaz Limited, Karachi, Pakistan Jun 1993 to Feb 1995 Communication Engineer, Dadi Associates (Pvt) Ltd, Karachi, Pakistan Feb 1987 to Jun 1993 Communication Engineer, Saztel Communications & Electronics, Karachi, Pakistan Technical Manager – Property Management & Development, Saqifat Al Safa, Jeddah, KSA MALIK MUHAMMAD ASHFAQUE Riyadh – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com PROFESSIONAL EXPERIENCE Andorra Village (Al Bawani International), Saudi Arabia FM Manager Key Deliverables: To organize, monitor, and supervision facility maintenance operations for the compound. During Tenant move outs, inspects vacant units and surrounding areas in coordination with the tenant in order to recommend refurbishing / reconditioning, completing repairs / renovations. Supervise and direct the work of the In-house maintenance service and handover of the units as per the agreed timeframe. Responds appropriately and resolve daily emergency maintenance requests from the tenants as they arise. Acquire daily updates from maintenance teams and report to management Monitors all service providers as per contract and reviews their performance as per SLA’s (number of calls responded to, execution time, etc) and provide monthly report to management Ensure PPMs are carried out as per the PPM calendar and submit report to management Coordinates with contractors and service providers for all aspects of facility management; cleaning, pest control, waste management, preventive and corrective maintenance. Monitor the work of In-house maintenance service and their respective PPM. Review all tenant daily request and update status in online system accordingly. Review stock inventory report on monthly basis Responsible to follow Inventory Procurement Policy. Requests and reviews service reports from various service line vendors (BMS, Fire Alarm, CCTV, Access Control, STP. RO, MEP, Civil etc). Monitor the FM software for complaints to ensure outsourced vendors complete the all jobs in a timely manner. Follows up on pending jobs with vendors. Reviews customer feedback and escalates any issues for improvement to Management. Ensures that all required third party inspections are conducted and reports completed on timely basis. Coordinate with relevant departments and authorities to secure required approvals and permits Ensures proper asset register are maintained with labelling and classification of all assets is accurately captured in the system. Ensures compliance with Health and Safety regulations and Environmental codes. Assess risk prior of the project or maintenance work and ensures team follows safety methods, procedures, and techniques while carrying out their duties. Mitigate any potential hazards and associate risk prior to job commencement. MFCE, Saudi Arabia Operation Manager (FM) – Head of Department Key Deliverables: (Feb’19 – Dec’ 20) To manage complete FM Operation & Maintenance support services (Hard & Soft Services) for all properties kingdom wide. Handle Condition Assessment, TDD (Technical Due Diligence), Assets Management, Risk Management, Emergency Management, Energy Management, SOP (Standard Operating Procedures) & KPI (Key Performance Indicators). To ensure that the facility is operating as it should on a daily basis. To deal with emergency issues that arise. Formulating plans for the future. Process of Producing KPIs and Process Gap Analysis To create plans for replacements and repairs. To develop and manage vendor contracts Follow up and Optimization of Operation Workflow SAQIFAT AL SAFA, Jeddah/Saudi Arabia Technical Manager – Property Management & Development Key Deliverables: (Jan’21 – Continued) (Jan’11 – Aug’18) To manage complete FM Soft Services, Hard Services, Low Current Systems & Subsystems to run smooth live operation Direct contribution to the design, verification and system level integration of Automation & Low Current subsystems. Developing characterization and test methods for selection, verification and validation of new materials, parts and assemblies. Building and evaluating prototypes; troubleshooting problems; design optimization. Working with cross-functional departmental teams that include project managers, engineering, marketing, operations & Management MALIK MUHAMMAD ASHFAQUE Jeddah – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com To Identify process bottlenecks and vulnerabilities across the Smart Services Chain To adopt best manufacturing practices of standardization, automation and just-in-time delivery as the foundation for ondemand Technology To provide Technical expertise for internal customers in case of fit out linked to its activities (Collect of requirement, analysis of those, and position of a technical solution). Drafting of Technical specifications for work execution Follow up of work execution from beginning to Hand over with customer and/or maintenance companies Follow up and Optimization of Operation Workflow Reporting’s ICC SOLUTIONS, K.S.A Senior Consultant Presales Key Deliverables: To work with marketing strategies and drive the product/solutions/services development with the development team To Manage Preparation and Setting up of customized solution demos to match the prospect's business processes To handle business cycle documentation (Contracts, Forms, Formats, Profile, Presentations etc) Interaction with key prospects and existing important customers and follow-up for their business needs Manage POC / RFI / RFQ / RFP / TENDERS response preparation and submission To initiate and drive the proposal development process up to contract signature To Monitor proposal status to ensure proposals are submitted in accordance with customer requirements To Participate / conducting Pre-sales/Post-sales workshops & Trainings programs Creating product and solution presentations and any other collateral that could be required for a prospect Keeping abreast of industry, competition and technology trends and developments To single handedly interact with multiple layers of technical and business teams with the prospects and handle their requirements To Study & Analysis Customer’s requirements and to develop Functional Design Specifications for Systems, Networks, and Application’s Integration with deployment & Testing Procedures. To design programs to keep employees abreast of updates and other IT product news Other duties as assigned by the Country Business Director. ACTIVE SOLUTIONS, K.S.A Operation & Technical Manager Key Deliverables: (Dec’09 –Dec’10) (Oct’08 –Nov’09) To establish, manage and drive Sales team to achieve targeted sales quota To set the business strategies To define the product specifications and drive the product/solutions/services development with the development team Interaction with prospects and existing customers to understand business processes, business needs Manage RFI / RFQ / RFP response preparation and submission Manage Preparation and setting up of solution demonstrations To Manage Preparation and Setting up of customized solution demos to match the prospect's business processes To Manage Online and onsite demonstration of Hardware/software/Solutions functionality to prospects / clients To Participate / conducting Pre-sales/Post-sales workshops & Trainings programs Creating product and solution presentations and any other collateral that could be required for a prospect Keeping abreast of industry, competition and technology trends and developments To single handedly interact with multiple layers of technical and business teams with the prospects and handle their requirements To interact with the multiple internal teams to put up a solution for the prospective customers OGER SYSTEMS, K.S.A (Jan’06 –Sep’08) Senior Consultant Presales Key Deliverables: To Study & Analysis Customer’s requirements and to develop Functional Design Specifications for Systems, Networks, and Application’s Integration with deployment & Testing Procedures. To initiate and drive the proposal development process up to contract signature To provide a vision & direction to organization To set technical specifications Configuration Management Quality Management Support day-to-day operations of the projects and resolve technical issues with central technical/project team Direct, manage and lead all human resources of the project MALIK MUHAMMAD ASHFAQUE Jeddah – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com Perform risk analysis and management TECHNICAL SOURCES INFOTECH, K.S.A (Nov’03 –Dec’05) Technical Manager Key Deliverables: To create technical plans To set technical specifications To handle projects execution To manage day to day Network, Systems & Industrial Automation problems / support for customers To handle Projects Management To manage Systems & Network Designing, Installations, Integration, Testing & Maintenance To design programs to keep employees abreast of updates and other IT & Industrial product news To manage systems / applications integration SAUDI HOLLANDI BANK (HEAD OFFICE), K.S.A (Jul’02 –Nov’03) IT Networking Consultant Key Deliverables: To manage projects execution. To manage BMS, LAN, WAN, WLAN & Voice Network To maintain security policies, standards and procedures To manage day to day Network & System’s problem for local head office users and branches To manage banking system & applications on Windows NT, Windows XP/2000/98/ 95 Business Infrastructure, Security, Storage, Continuity, Derivatives and structured products (Misys Banking Solutions, Reuters & Bloomberg Systems) To Evaluate new products, services & technologies that would benefit the operations of the Bank’s production infrastructure SAUDI ELECTRIC CO. (WESTERN REGION), K.S.A (Apr’97 –Jan’02) PC & Communication Specialist Key Deliverables: Requirements Analysis. Functional & Technical Design. Integration Management Operational KPIs: Assessment of Current KPIs & Gap Analysis for Systems and Applications migration Projects Management Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment SHAHNAWAZ LIMITED, KARACHI, PAKISTAN Network Support Engineer Key Deliverables: (May’95 –Apr’97) To Plan, Design, Install & Support Services for: Systems Network Business Applications DADI ASSOCIATES (PVT) LTD., KARACHI, PAKISTAN Communication Engineer Key Deliverables: (Jun’93 –Feb’95) To Plan, Design, Install & Support Services for: Systems Network Business Applications SAZTEL COMMUNICATIONS & ELECTRONICS, KARACHI, PAKISTAN Communication Engineer Key Deliverables: To Plan, Design, Install & Support Services for: Systems Network Business Applications (Feb’87 –Jun’93) MALIK MUHAMMAD ASHFAQUE Jeddah – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com TRAINING PROGRAMS ATTENDED IBM Enterprise Storage Server Implementation (2000) Attended 5-days course of IBM Enterprise Storage Server Implementation from SBM – IBM in Saudi Electricity Co. Western Region Jeddah, Saudi Arabia TRENDMICRO: No. of certifications for TRENDMICRO Security Solutions SYMANTEC: No. of certifications for SYMANTEC Solutions MICROSOFT: No. of certifications for MICROSOFT Solutions CA: Certifications for CA Solutions COMPUTER SKILLS System Designing & Management Understanding of end to end Treasury Operational lifecycle. Requirements Analysis. Functional Design. Technical Design Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Excellent leadership, communication (written and oral) and interpersonal skills Proven experience in SOA (Service Oriented Architecture) and EBS-based environments Knowledge of investment / commercial banking operations processes in the area of Treasury, Core Banking, CRM (Customer Relationship Management), Direct Banking, Phone Banking, Mobile Banking, e-Banking Functional exposure to the Reuters products Networking & Communication LAN, WLAN and WAN Integration Wired and Wireless Integration Security Surveillance Systems, Network Management, Load Balancing and Monitoring Virtual Private Network (VPN), Network Quality of Service IP Telephony, Voice over IP (VOIP), Fax over IP (FOIP), Video Conferencing Structural Cabling Hosting / Data Center Load Balancing High End Storage Data Center Setup Online Banking Environment Setup Smart Buildings & BMS HOBBIES & INTERESTS Reading and Traveling PERSONAL PROFILE Language Known: English, Urdu and Arabic References Available on Request (MALIK MUHAMMAD ASHFAQUE)
