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The internal audit performed for the customer service department was found detailed and
effective
Waiting for more than 5 minutes without answering the call by the call center, this call was
made through published free number 8001186666.
Additional concern shall be drawn to provide training courses about customer handling
process.
The company is required to draw additional attention to the data analysis: this may include
analyzing the compiled data of the following: Average response time to calls, complaints
channels analysis, complaints segments analysis.
Show card was found not available in Almansour showroom.
QR code on the invoices in Almansour showroom is not working.
1. 4.1.6 procedures for the validation of the application of computer software used in the
quality management system
2. 4.2.3 ) specifications or procedures for manufacturing, packaging, storage, handling and
distribution; d) procedures for measuring and monitoring; e) as appropriate,
requirements for installation; f) as appropriate, procedures for servicing.
3. 4.2.4 document control procedure
4. 5.6.1 Management review procedure
5. 6.4.1 procedures to monitor and control the work environment
6. 7.4.1 procedures (see 4.2.4) to ensure that purchased product conforms to specified
purchasing information.
7. 7.5.1 procedures and methods for the control of production
7.5.6 procedures for validation of processes,
8. 7.5.6 procedures for the validation of the application of computer software used in
production and service provision
9. 7.5.8 procedures for product identification
10. 7.5.8 procedures to ensure that medical devices returned to the organization are
identified and distinguished from conforming product.
11. 7.5.9.1 procedures for traceability
12. 7.5.11 procedures for preserving the conformity of product to requirements during
processing, storage, handling, and distribution
13. 7.6 procedures to ensure that monitoring and measurement can be carried out and are
carried out in a manner that is consistent with the monitoring and measurement
requirements.
14. 7.6 The organization shall perform calibration or verification in accordance with
documented procedures.
15. 7.6 The organization shall document procedures for the validation of the application of
computer software used for the monitoring and measurement of requirements.
16. 8.2.1procedures for the feedback process
17. 8.2.2 procedures for timely complaint handling in accordance with applicable regulatory
requirements.
18. 8.2.3 procedures for providing notification to the appropriate regulatory authorities.
19. 8.2.4 procedure to describe the responsibilities and requirements for planning and
conducting audits and recording and reporting audit results.
20. 8.2.6 This shall be carried out at applicable stages of the product realization process in
accordance with the planned and documented arrangements and documented
procedures.
21. 8.3.1 procedure to define the controls and related responsibilities and authorities for the
identification, documentation, segregation, evaluation and disposition of nonconforming
product.
22. 8.3.3 procedures for issuing advisory notices in accordance with applicable regulatory
requirements
23. 8.4 procedures to determine, collect and analyse appropriate data to demonstrate the
suitability, adequacy and effectiveness of the quality management system.
24. 8.5.2 procedure for corrective actions
25. 8.5.3 procedure for preventive actions