International Review of Applied Economics ISSN: (Print) (Online) Journal homepage: https://www.tandfonline.com/loi/cira20 The impact of social media adoption on innovative SMEs’ performance Filippo Domma & Lucia Errico To cite this article: Filippo Domma & Lucia Errico (2023) The impact of social media adoption on innovative SMEs’ performance, International Review of Applied Economics, 37:3, 324-356, DOI: 10.1080/02692171.2023.2205108 To link to this article: https://doi.org/10.1080/02692171.2023.2205108 Published online: 04 May 2023. Submit your article to this journal Article views: 168 View related articles View Crossmark data Full Terms & Conditions of access and use can be found at https://www.tandfonline.com/action/journalInformation?journalCode=cira20 INTERNATIONAL REVIEW OF APPLIED ECONOMICS 2023, VOL. 37, NO. 3, 324–356 https://doi.org/10.1080/02692171.2023.2205108 The impact of social media adoption on innovative SMEs’ performance Filippo Domma and Lucia Errico Department o Economics, Statistics and Finance ‘Giovanni Anania’, University o Calabria, Rende, Italy ABSTRACT This paper empirically investigates Social Media adoption as a driver o rms’ perormance. Specically, we ocus on the relationship between the embracing o Twitter and Italian Innovative Small and Medium Enterprises (SMEs) protability over 2011–19. Although Twitter is perceived as a low-cost and eective communication channel, the main results show that Innovative SMEs adopting Social Media appear to have lower protability than those without social network implementation. An interpretation o this evidence can rely on the difculty o innovative SMEs in overcoming barriers to Twitter adoption related to the human capital required to maintain relationships with the online community o consumers in the Italian context. ARTICLE HISTORY Received 22 February 2023 Accepted 12 April 2023 KEYWORDS Innovative SMEs; frm perormance; social media; Twitter JEL CLASSIFICATION O30; L20; C33 1. Introduction Social media (SM) is a double-edged sword for business. Without a doubt, it is a powerful and accessible tool for any business that, in a sense, replaced traditional business conferences and meetings to display the company’s product. Any firm can adopt SM without additional resources with an Internet connection. Due to its low cost and minimal technical requirements, Small and Medium Enterprises (SMEs) can quickly implement this digital technology (Ferrer et al. 2013). Thus, there is a growing usage of SM among businesses, and nowadays, it plays a crucial role in business management (Trainor et al. 2014). As a result, the effective use of social media – a relatively inexpensive innovation helping businesses reach customers easily – assumes a particular relevance for these kinds of firms (Ahmad, Bakar, and Ahmad 2018; Xiong, Nelson, and Bodle 2018). Recently, enterprises have embraced SM technology for various purposes. For instance, it is used as an advertising and marketing tool for interacting and establishing long-lasting relationships with customers and partners, for monitoring, active listening, and capturing trends in customers’ needs and preferences (Mohammadian and Mohammadreza 2012; Chirumalla 2013; He 2014; Sigala and Chalkiti 2014; PérezGonzález, 2017). Thus, SM technology represents a powerful means for supporting business functions, such as sales, research and development, marketing, and capturing external knowledge and competitive information (Scuotto, Del Giudice, and Carayannis CONTACT Lucia Errico lucia.errico@unical.it © 2023 Inorma UK Limited, trading as Taylor & Francis Group INTERNATIONAL REVIEW OF APPLIED ECONOMICS 325 2017). When used successfully, many benefits are associated with adopting and using SM for firms’ activities and performance.1 With specific regard to SMEs, several contributions evidence a significant impact of SM adoption on their sales performance (Wong 2012; Kwok and Yu 2013; Rodriguez, Peterson, and Ajjan 2015); relationships, visibility and cost reduction (Parveen, Jaafar, and Ainin 2015; Tajudeen, Jaafar, and Ainin 2018); interactivity, reputation, and customer service (Qalati et al. 2022); and non-financial and financial outcomes (Ainin et al. 2015; Franco, Haase, and Pereira 2016; Fan et al. 2021; Tajvidi and Karami 2021). SMEs often show scepticism in embracing information technology (Ramdani, Chevers, and Williams 2013) and tend to adopt and use SM technology with caution (Zolkepli and Kamarulzaman 2015). The main reason for this may be the uncertainty regarding profitability when undertaking changes in business structure (Abu Bakar, Ahmad, and Ahmad 2019). Moreover, due to their opacity, the limited access to external sources of finance makes SMEs reluctant to invest in major projects (McCann and Barlow 2015), and inexpert in addressing unforeseen problems (Ahmad, Bakar, and Ahmad 2018). Thus, SMEs have limited resources to hire external support for marketing activities (Manelli, Pace, and Leone 2022), perceiving the adoption of new technologies for facilitating innovation and marketing processes as expensive, risky, and complex (Dong and Yang 2020). Finally, the adoption and use of SM include some barriers, involving the potential regulatory risk related to monitoring the content of SM accounts and the human capital required to maintain relationships with the online community of consumers in the context in which they operate (Xiong, Nelson, and Bodle 2018; Ndiege 2019). Indeed, SMEs should engage in platform maintenance, frequent updates of information and be interactive and reactive with their customers (Toker et al. 2016; Ahmed et al. 2019; Foltean, Trif, and Tuleu 2019). Thus, hiring a dedicated social media team or training existing employees should be fundamental for analysing data generated on the platform that grows to an uncontrollable size at an increasing rate. Typically, unlike large firms, SMEs are more likely to be strictly controlled and do not tend to employ specialists (Thong 2001). The scarcity of knowledge of information technology combined with the lack of technical and specialised expertise implies SMEs do not reap the benefits of SM adoption (DeLone 1988). Lastly, SMEs can also fail to take advantage of social media because of the lack of strategic planning (McCann and Barlow 2015; Ahmad, Bakar, and Ahmad 2018). Such features introduced for SMEs became even more accentuated for the so-called Innovative SMEs, which have been identified – consequently to the conceptualisation and measurement of innovation – in the Oslo Manual of OECD/Eurostat (2018). Consistently, ‘the innovation status of a firm is defined on the basis of its engagement in innovation activities and its introduction of one or more innovations over the observation period of a data collection exercise’. (OECD/Eurostat (2018), p. 248).2 These kinds of firms play a crucial role in developing modern industrial economies as their dynamism and performance strongly influence the advanced capacity and competitiveness of the economic system (Nadotti 2014). However, innovative SMEs suffer from limited financial backing as their activities are typically based on intangible and highly firm-specific assets. Innovative SMEs are characterised, in fact, by a high degree of information asymmetries and costs related to the evaluation of creditworthiness, and they are often incapable of offering suitable collateral for loans. Thus, these features 326 F. DOMMA AND L. ERRICO represent significant constraints limiting access to traditional sources of financing for innovative companies and, therefore, compromising their structure and performance. Even if it is possible to obtain funding, the costs could be too onerous compared to the company’s profitability (Vannoni 2019). As SMEs represent around 99% of firms in Italy (ISTAT, 2019) and play a crucial role in the country, the Italian Government has introduced into the legal system a welldefined entity (i.e. Innovative SME), which receive specific advantages to overcome the difficulties reported above. In more detail, expanding the interventions applied for innovative start-ups with the ‘Decree Growth 2.0’ of 2012, the ‘Investment Compact’ of 2015 introduces benefits for a broader range of Innovative SMEs. The latter can be all firms operating in the field of technological innovation, regardless of the date of incorporation and the formulation of the corporate purpose. These aid measures are for companies that employ fewer than 250 people and whose annual turnover does not exceed 50 million euros or whose balance sheet total does not exceed 43 million euros, which meet the following requirements: they are set up as a limited company/corporation, also in a cooperative form; they have their headquarters in Italy or another EU country, provided that there is a production site or a branch in Italy; have the certification of the latest financial statements and any consolidated financial statements prepared by an auditor or by an auditing company registered in the register of auditors (therefore newly established companies are excluded); their shares are not listed on a regulated market; they are not listed in the section of the Business Register dedicated to innovative start-ups and certified incubators. The fulfilment of at least two of the following three criteria identifies the innovative nature: (1) at least 3% of the firm’s expenses are ascribed to R&D activities; (2) at least 1/5 of the workforce are PhD students, PhDs or researchers or 1/3 of the workforce have a master’s degree; (3) the firm is the holder/licensee of a patent. This paper considers whether, for Italian Innovative SMEs, there is a relationship between adopting specific social media tools (i.e. Twitter), and profitability. To the best of our knowledge, Innovative SMEs have not been investigated regarding social media adoption. Given their importance in the economic structure of Italy, it is interesting to verify whether their performance is affected by digitalisation strategies, often limited by constraints associated with access to credit and tangible and intangible infrastructures. The sample of firms used in this work refers to those defined as Innovative SMEs by the Italian Chambers of Commerce in 2018. Based on this sample, we retrieve balance sheet data on firms from the database ORBIS for 2011–19. Then, we merge these data with information about Twitter adoption obtained using the Twitter application programming interface (API) for Academic Research. There are two reasons to focus on Twitter. First, Twitter is considered a means of communication where new ideas and quick information are launched. As a result, innovative SMEs may prefer to sponsor/ affirm their product/brand for the first time (Xiong, Nelson, and Bodle 2018). Secondly, innovative SMEs need to target a specific clientele, so they tend to favour a definite channel more than other companies. The selective track for these firms leads to the adoption of Twitter, whose audience is mainly high – in the age group over 25 – compared to other social networks (Dixon 2022). Our econometric results suggest that Innovative SMEs adopting SM appear to have lower profitability than those without SM implementation. Such a finding leads us to INTERNATIONAL REVIEW OF APPLIED ECONOMICS 327 conclude that Innovative SMEs do not seem wholly settled to reap the benefits derived from the adoption of internet technology. In terms of time and effort, the resources devoted to SM adoption may be more remunerative if employed for other parts of the production process (e.g. capital and labour) or strategically planned activities. In other words, it seems that for Innovative SMEs, the charge of adopting SM goes behind simply the sign-in to a social media platform, being relatively accessible. Indeed, due to high barriers to technology adoption, the cost of implementing valuable social media analytics technologies and successfully leveraging data on customers or products to unlock new insights appears to overcome the potential profitable benefits. The remainder of this paper is organised as follows. The next section offers a review of the literature. Sections 3 and 4 report the data used and the empirical model. Section 5 discusses the results obtained. Section 6 concludes. 2. Related literature 2.1. Social media characteristics The Internet allows access to a virtually unlimited amount of information. Specifically, social media technology provides a disruptive opportunity for information-sharing and relationship-building practices as the consumers’ information, previously passive, can be transformed into powerful creators, transmitters, and discussants of data (Lee, Oh, and Kim 2013). SM presents distinguishing features. First, SM is an open, fast and affordable multi-way communication tool in which building and maintaining relationships is essential. The dialogic interaction benefits firms and stakeholders as SM adoption can be considered ethical activities (Taylor, Kent, and White 2001). Second, SM is far beyond the control of any single entity as the information flow is multidirectional, interconnected, and difficult to predict (Friedman 2006). Third, social media has a ripple effect affecting inferior companies and products as dissatisfied consumers can easily share their experiences (Ward and Ostrom 2006). Therefore, the association between these characteristics and the increased availability of information to stakeholders reduces asymmetric information on the market. An informed stakeholder group – ready to act against any sign of disinformation or manipulation – sets various challenges to different firms depending on the likelihood of a public backlash, which may lead to a loss of the firm’s reputation. In detail, SM is defined as ‘a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and allow the creation and exchange of user-generated content’ (Kaplan and Haenlein 2010, 61). SM is related to internet-based applications such as, for instance, social networks, blogs and content and media sharing platforms (Solis 2010; Ainin et al. 2015; Tajudeen, Jaafar, and Ainin 2018; Fan et al. 2021). According to Eurostat (2020), in 2019, 53% of EU enterprises used at least one type of social media, with more than 80% of these businesses using social media to build their image and market products. Indeed, between 2013 and 2019, SM use increased most for marketing purposes (22% − 45% of enterprises) and for recruiting employees (9% − 28% of firms). Also, social networks (51%) were the most used form of social media in 2019; compared to 2013, their use increased by 23% points. Before3 328 F. DOMMA AND L. ERRICO discussing how the adoption of SM influences firms’ performance, a review of Twitter, the representative social media, is in order. 2.1.1. Twitter Twitter was launched in 2006 and has become one of the most popular social media platforms. On Twitter, users write and share 140-character text messages and subscribe to each other with simple clicks. These characteristics allow Twitter to combine social networking and news media features within a single structure. Messages can be retweeted (i.e. Retweet): others’ tweets can be forwarded to one’s followers. Thus, the number of retweets denotes a user’s ability to generate content with a pass-along value. Also, a user’s profile can be mentioned referring to either replying or simply mentioning other users in the message. The number of mentions (Reply and Mention) represents the ability to engage others in conversation (Cha et al. 2010). The way to get connected on Twitter is a bidirectional and unidirectional relationship. In the first case, as in Facebook, people share interests while, simultaneously, following the contents of another profile account (e.g. News, blogs). Hence, the influence of any individual user is often estimated by the number of followers (Kwak et al. 2010). The latter offers an overview of potential influence; the number of retweets and mentions represents a metric of actual influence (Cha et al. 2010; Kwak et al. 2010). According to Cha et al. (2010), Twitter activities can be grouped into three categories: (1) degree-influence (i.e. number of followers showing the extent of the audience), (2) retweet-influence (i.e. number of retweets representing the ability to generate contents with pass-along value), and (3) mention-influence (i.e. number of tweets that reply to or comment on others’ tweets). 2.2. Social media and rm performance As part of digital technologies, SM has become a common practice in the workplace. Firms exploit its functionalities to increase their presence on the Internet, interact with customers and partners, facilitate collaboration and knowledge-sharing within the enterprise and improve business opportunities (e.g. marketing) (Nisar and Whitehead 2016; Alalwan et al. 2017; Misirlis and Vlachopoulou 2018; Qalati et al. 2022). However, given the lack of unified metrics for capturing varied SM platforms (Durkin, McGowan, and McKeown 2013; McCann and Barlow 2015), measuring the impact of SM adoption on firms’ performance is quite tricky (Fernandes, Belo, and Castela 2016). Some studies account for this effect by employing self-reported measures (e.g. Parveen, Jaafar, and Ainin 2016; Charoensukmongkol and Sasatanun 2017). Moreover, a further examination of SM adoption and SMEs’ performance is claimed by several authors. In particular, Olanrewaju et al. (2020) recommend employing a longitudinal approach in exploring this relation for a holistic interpretation of the phenomenon. As a result, a puzzling scenario emerges in the literature investigating the relationship between SM adoption (and usage) and firms’ performance.4 Several studies find a significant positive connection between SM adoption and firm performance (Cette, Nevoux, and Py 2021). According to the literature, SM adoption is common in nearly every sort and size of business (Zhang et al. 2017) as it should improve communication, boost collaboration, and intensify interactions among enterprises and their partners, yielding to the enhancement of firm INTERNATIONAL REVIEW OF APPLIED ECONOMICS 329 performance (Schniederjans, Cao, and Schniederjans 2013). 5Rialp-Criado et al. (Rialp-Criado and Rialp-Criado 2018) argue that more intensive use of SM (e.g. direct involvement of the owner/manager) yields greater financial and non-financial performance. Moreover, Dong and Yang (2020) find that the interaction of social media dissimilarity and big data analytics positively affects market performance – more significantly for SMEs than large firms. By using the Compustat North America database, Majumdar and Bose (2019) analyse the impact of Twitter adoption on Tobin’s Q by employing a PSM and DID research design. Authors evidence that the adoption of Twitter increases the value of the firm postadoption. As far as SMEs are concerned, several contributions evidence a significant impact of SM adoption on their performance. For instance, social media platform adoption (e.g. Facebook) positively affects SMEs’ sales performance (Wong 2012; Kwok and Yu 2013). Similarly, Rodriguez, Peterson, and Ajjan (2015) find that SM use positively impacts sales performance through customer- facing activities. Moreover, Parveen, Jaafar, and Ainin (2015) argue that SMEs in developing countries benefit from SM adoption in terms of relationships, visibility and cost reduction as it is possible to overcome the lack of resources and customers’ information to increase competition and reduce marketing costs. In line with these arguments, by using a survey questionnaire from SMEs in Malaysia, Ainin et al. (2015) find that the effect of Facebook usage on both non-financial and financial performance is positive. Also, a positive link between social media adoption and the success of firms emerges (Cervellon and Galipienzo 2015; Garrido-Moreno and Lockett 2016). In analysing the role of social networks in Portuguese SMEs’ performance, Franco, Haase, and Pereira (2016) suggest that to assess their performance, SME leaders should use a combination of financial (sales volume, level of growth) and non-financial indicators (customer satisfaction, reputation). Hence, SM usage significantly influences SMEs’ performance by increasing marketing activities and customer relationships (Tajudeen, Jaafar, and Ainin 2018). According to Fan et al. (2021), SMEs can adopt SM to improve their performance, enabling firms to create and disseminate user-generated content. Tajvidi and Karami (2021) highlight the positive effect of SM use and UK firm performance in the hotel industry. Similarly, Qalati et al. (2022) evidence a positive link between SM adoption and interactivity, reputation, relationships, visibility, and customer service of the SMEs operating in emerging countries. On the other hand, empirical findings on the connection between the adoption/usage of social media platforms and SMEs’ performance are not necessarily significant. Indeed, Al Tenaiji and Cader (2010) examined the adoption of social media in business-tobusiness marketing and found that the adoption of SM in business-to-business marketing has an insignificant impact on business performance. Analysing the travel and tourism sector across six Middle Eastern countries, Al- Bakri (2017) finds no significant relationship between SM adoption and SMEs’ competitive advantage. In addition, small business revenue performance across the USA is not influenced by social network platform adoption (Gavino et al. 2018). Using survey data on SMEs operating in the United Arab Emirates, Ahmad, Bakar, and Ahmad (2018) found a similar outcome. According to such authors, social media adoption does not affect performance, arguing that enterprises adopt SM due to bandwagon pressure rather than as a planned strategy in line with business objectives. 330 F. DOMMA AND L. ERRICO Finally, the relationship between SM and firms’ performance could be negative, as evidenced by Grimmer, Grimmer, and Mortimer (2018). The authors use a longitudinal dataset to explore the relationship between informational (web) resources (e.g. sales via store website, social networking, and web presence) and performance in small retail firms operating in Tasmania. Yet, these findings can be attributed to the relatively young age of the businesses (Grimmer, Grimmer, and Mortimer 2018) and a smaller investment in social media (Gavino et al. 2018). 2.2.1. Firms proftability literature One of the most relevant financial performance measures of firms relates to profitability, which is the measure of how the firm can create profits as a consequence of the efficient use of resources and proper management (Fonseca, Guedes, and da Conceição Gonçalves 2022). Theoretical and empirical studies on the determinants of firm profitability are found in several research fields, such as economics, management, accounting and finance (Nunes, Serrasqueiro, and Sequeira 2009). These studies can be classified into two major groups. Studies in one strand mainly focus on external determinants, i.e. factors that reflect the market, business, and economic environment in which the firms operate (Bowman and Helfat 2001; McGahan and Porter 2002; Hawawini, Subramanian, and Verdin 2003). Macro-level determinants typically introduced in the literature are Gross Domestic Product (GDP), unemployment rate and financial market returns. These variables account for the status of the economy and are likely to affect firm profitability through their impact on the aggregated demand and supply (Pattitoni, Petracci, and Spisni 2014). Industry-specific effects could affect profitability because of concentration levels, product differentiation, and market entry barriers. However, firm characteristics have a boundless explanatory power for profitability concerning industry affiliation (Hamel and Prahalad 1990). In this respect, the other strand of work concentrates on internal determinants, namely factors affected by management decisions (e.g. Rumelt 1991; Mahoney and Pandian 1992; McGahan and Porter 1997). Typical micro-level variables are firm size, age, growth, leverage, liquidity (Capon, Farly, and Hoenig 1990; Jensen and Murphy 1990; Yazdanfar 2013; Pattitoni, Petracci, and Spisni 2014), and the lagged profitability to account for dynamic adjustments (e.g. Goddard and Wilson 1999). A limited number of works consider the adoption of SM as an internal firm’s determinant of profitability. For instance, Mohammadian and Mohammadreza (2012) explain how using social media for marketing helps firms establish long-lasting relationships and powerful interactions with their customers. These communications allow firms to satisfy consumers’ needs and improve their reputation, sales and profitability. In addition, reaching many customers globally should aid in internationalisation and lead to high sales volume and, hence, higher profitability (Seth, 2012). González-Fernández-Villavicencio (2014) examines the connection between the use of social media and the profitability of Spanish libraries, suggesting that the latter can achieve a higher return on investment if a social media marketing plan or a digital marketing plan is implemented. Similarly, social media can increase company sharing and knowledge and, as a result, improve worker productivity and firm profitability (Nisar, Prabhakar, and Strakova 2019). INTERNATIONAL REVIEW OF APPLIED ECONOMICS 331 While some insight into the relationship between SM and firms’ profitability is present in the economic literature, it is quite scant concerning innovative SMEs. However, as Troise et al. (2022) point out, digital technologies play a central role in Italian Innovative SMEs’ success. Indeed, the ability to anticipate or adapt to external changes, characterised by technological advancements and digitalisation, is essential for the competition and survival of these kinds of firms. Therefore, the following econometric analysis aims to shed light on this relationship by focusing on a sample of innovative Italian SMEs. 3. Data and descriptive statistics 3.1. Data The sample of firms was drawn from the Italian Chambers of Commerce (Camera di Commercio), which offers a complete list of Innovative SMEs registered in a special section of the Business Register, operating in Italy in 2018. Based on this sample, we retrieve balance sheet data on firms – useful for measuring profitability and other firm characteristics – from the database ORBIS held by Bureau van Dijk for 2011–19. By visiting the website address of each firm or by exploiting the Google browser, all Innovative SMEs using social network (i.e. Twitter, Facebook, LinkedIn) were identified, and their Twitter username collected. The number of Innovative SMEs in 2018 was 918, of which 359 had a Twitter account. We6 focus on a single SM platform (Twitter) as, according to Olanrewaju et al. (2020), Facebook was the dominant social media platform investigated, with Twitter and Instagram receiving less attention. By creating a Twitter Developer Account Academic and using the Twitter application programming interface (API) for Academic Research, we downloaded information on each firm’s tweets from 1st January 2011 to 31st December 2019. This7 was processed to match information from the database ORBIS, also retrieved for the same period. Hence, the final dataset counts 8262 observations related to 559 and 359 Innovative SMEs, which, respectively, do not have and do have a Twitter account, observed over nine years. We consider the 2011–19 period to exploit all data available in the ORBIS database and to rule out the consequences of the COVID-19 pandemic. Finally, information on provincial demographic and socio-economic characteristics employed as control variables are drawn from the Italian National Institute of Statistics and Eurostat, except for data on loans provided by the Bank of Italy. 3.2. Descriptive statistics Table 1 reports a description and the main summary statistics of the variables used in the econometric analysis, while Table A1, in the APPENDIX, shows the correlation matrix of variables used in the analysis for 2018. According8 to Table 2, offering the total number of Innovative SMEs in 2018 by Italian regions, Lombardy hosts the majority of Innovative SMEs (251), followed by Piedmont (87) and Lazio (85). The regions with the lowest number of Innovative SMEs are Molise (1), Aosta Valley (3) and Basilicata (4). The table reports the number of Innovative SMEs with and without a Twitter account, the latter being larger in all regions except Liguria, Molise and Sardinia. Roe1 Roce1 Twitter adoption beore 2011 Twitter adoption ater 2011 Facebook adoption LinkedIn adoption Multiple SM adoption Roa1 Age Working capital Firm Growth Leverage Debt Sustainability 2016 2017 2018 GDP per capita Financial Development Education Social Capital Variable Roa Roe Roce Twitter adoption 0.62 0.7 0.3 −0.01 Dummy = 1 i frm has a Facebook account Dummy = 1 i frm has a LinkedIn account Dummy = 1 i frm has at the same time a Twitter, Facebook and LinkedIn account Proft or loss beore taxes over total assets (previous period) Proft or loss beore taxes over stakeholders equity (previous period) Proft or loss beore taxes over (shareholders unds + reserves + long-term loans) (previous period) −0.06 0 9.03 14.47 0.15 65.1 1.35 0.26 0.36 0.29 33474.13 79861.62 61.1 0.68 0.06 0.33 Mean/ Relative requency −0.01 −0.07 0 0.39 Description Proft or loss beore taxes over total assets Proft or loss beore taxes over stakeholders equity Proft or loss beore taxes over (shareholders unds + reserves + long-term loans) Dummy = 1 i frm has a Twitter account Current year minus frm’s year o establishment (Currents assets minus current liabilities) to total assets (current period sales minus previous period sales) divided previous period sales (Current plus non-current liabilities) to total assets Interests paid to total debts Registration in the section o innovative SMEs in 2016 Registration in the section o innovative SMEs in 2017 Registration in the section o innovative SMEs in 2018 Provincial real gross domestic product per capita Provincial amount in euros o BCCs’ loans over banks branches Provincial share o population (20–24 years) with high school diploma Proxy o social capital – item Voice and Accountability rom IQI proposed by Nio and Vecchione (2014, 2015) Dummy = 1 i frm has a Twitter account beore 2011 Dummy = 1 i frm has a Twitter account ater 2011 Table 1. Summary Statistics. 0.96 0.58 0.46 0.46 0.21 0.49 0.24 0.47 9.95 24.93 0.42 25.07 1.36 0.43 0.48 0.45 11322.63 52680.93 6.05 0.23 StdD 0.21 0.95 0.57 0.49 −5.21 −3.12 0 0 −0.81 0 0 0 0 −58.94 −3.2 3.52 0 0 0 0 14538.37 22658.33 46.3 0 Min −0.81 −5.21 −3.12 0 4.62 2.47 1 1 0.6 1 1 1 90 77.14 3.89 98.21 7.01 1 1 1 54759.35 232068.9 71.3 1 Max 0.6 4.62 2.47 1 6009 5548 8262 8262 6192 8262 8262 8262 8262 7052 6190 7105 6425 8262 8262 8262 8253 8262 8262 8262 Obs 6993 6775 6295 8262 332 F. DOMMA AND L. ERRICO INTERNATIONAL REVIEW OF APPLIED ECONOMICS 333 Table 2. Total number o innovative SMEs in 2018 by Italian region. Region Abruzzo Apulia Aosta Valley Basilicata Calabria Campania Emilia-romagna Friuli-Venezia Giulia Lazio Liguria Lombardy Molise Piedmont Sardinia Sicily The Marches Tuscany Trentino-Alto Adige Umbria Veneto Total Innovative SMEs 19 55 3 4 14 57 72 25 85 28 251 1 87 11 26 38 39 21 10 72 918 Innovative SMEs with Twitter Account 4 22 1 0 4 21 31 7 35 16 98 1 32 9 7 17 19 10 1 24 359 Innovative SMEs without Twitter Account 15 33 2 4 10 36 41 18 50 12 153 0 55 2 19 21 20 11 9 48 559 Authors’ elaboration. In 2018, the firms analysed belong to various industries – most of them in the Information and communication sector, as reported in Table 3. Out of 320 Innovative SMEs, about one-half are Twitter users. Then, the Manufacturing industry registers 239 Innovative SMEs, of which about 80 have a social network account. The presence of these firms is also relevant in the Professional, scientific and technical activities sector, with 220 Innovative SMEs over a total of 918. In this industry, the majority of them do not have a Twitter account (153). By contrast, SMEs do not embrace innovative or social media activities in sectors such as Agriculture, forestry and fishing, water supply and waste management, and Public administration and defence. In the latter, the only existing Innovative SMEs are not Twitter users. Figure 1, allowing an immediate understanding, displays the percentage of innovative SMEs using Twitter in 2018 by Italian regions. Molise and Basilicata are in the two most extreme conditions, recording 100% use, and no use. Instead, a more heterogeneous use emerges among the Central and Northern regions. Indeed, in some areas – such as Trentino-Alto Adige, Emilia-Romagna and The Marches – more than 50% of innovative SMEs use Twitter. In the Southern regions and islands, the percentage of Innovative SMEs using Twitter is less than 40%, except for Sardinia. Figure 2 illustrates the location of Innovative SMEs in Italian provinces, with over 100 Innovative SMEs in Milan, and between 50 and 100 in Turin and Rome. Overall, the North of Italy registers a higher presence of Innovative SMEs than the South. However, 334 F. DOMMA AND L. ERRICO Table 3. Total number o innovative SMEs in 2018 by sector. NACE Rev. 2 classifcation – Main sectors A – Agriculture, orestry and fshing C – Manuacturing D – Electricity, gas, steam and air conditioning supply E – Water supply and waste management F – Construction G – Wholesale and retail trade H – Transportation and storage I – Accommodation and ood service activities J – Inormation and communication K – Financial and insurance activities L – Real estate activities M – Proessional, scientifc and technical activities N – Administrative and support service activities O – Public administration and deence P – Education Q – Human health and social work activities R – Arts, entertainment and recreation S – Other service activities Total Innovative SMEs 1 239 7 Innovative SMEs with Twitter Account 0 82 0 Innovative SMEs without Twitter Account 1 157 7 1 20 57 3 3 320 13 3 223 14 1 4 5 3 1 918 0 4 23 1 0 162 5 1 70 7 1 2 0 1 0 359 1 16 34 2 3 158 8 2 153 7 0 2 5 2 1 559 Authors’ elaboration. Figure 1. Percentage o Innovative SMEs using Twitter in 2018 by Italian regions. INTERNATIONAL REVIEW OF APPLIED ECONOMICS 335 Figure 2. Number o Innovative SMEs using Twitter in 2018 by Italian provinces. Figure 3. Total amount o Innovative SMEs having a Twitter account in 2018 by Industry. no remarkable differences emerge among Italian provinces, focusing on the percentage of Twitter users. Finally, recalling numbers shown in Table 3, Figure 3 reports the number of innovative SMEs having a Twitter profile in 2018 by industry. The highest presence is recorded in sector J, followed by C, M and G. For all other industries, the number of Innovative SMEs that use Twitter is almost constant and less than 10. 336 F. DOMMA AND L. ERRICO 4. Empirical model The estimated equation is specified as follows: where the indices i and t refer to individuals and time periods, respectively. Profitability is the dependent variable and, in detail, is alternatively considered as the Return on Assets (ROA), Return on Equity (ROE), and Return on Capital Employed (ROCE) are obtained using profit or loss before taxes. We9 adopt accounting measures of profitability to evaluate firms’ performance following other studies (e.g. Montoriol Garriga 2006; Fasano, Sánchez-Vidal, and La Rocca 2022; Fonseca, Guedes, and da Conceição Gonçalves 2022). Focusing on the right side of Equation (1), the key regressor is the Twitter adoption of the i-th firm, which is a binary variable taking value equal to one if a firm has a Twitter account. Xit represents a vector of control factors that include firm characteristics. Selecting those suggested by previous studies and for which data are available, variables comprised are: firm age; a measure of internal funds, namely working capital; firm growth based on sales value; the levels of leverage scaled by total assets; and debt sustainability. We control for the year of registration in the list of Innovative SMEs by inserting in the model time dummies (i.e. 2016, 2017 and 2018) and for unobserved heterogeneity at the industry level by including sectorial dummies (INDis). Finally, Εit = µi + vit with µi being an individual-specific time-invariant component and vit is a stochastic noise. Equation (1) is estimated by applying the Random Effect (RE) estimator to control for unobserved time-invariant heterogeneity at the firm level, exploiting the panel data structure of the dataset. We10 then use the Ordinary Least Square (OLS) estimator to corroborate the results. We also apply the Lewbel (2012) IV approach to control for potential endogeneity problems due to omitted variables bias. For instance, the entrepreneur’s past experiences and abilities, which we cannot control for in the analysis, may influence the firm profitability. The latter could even be determined by unobservable features affecting both the context and performance, such as cultural and historical determinants, causing omitted variables concerns. The Lewbel (2012) method is justified when finding valid (external) instruments is difficult or impossible. This approach allows for identifying structural parameters in regression models with endogenous variables by exploiting the heteroscedasticity of the error term. In other words, it enables to obtain instruments based on information about the heteroscedasticity of the error term. In a nutshell, the greater the degree of heteroscedasticity in the structural equation error process, the higher the correlation between the generated instruments and the endogenous variables will be.11 As a first robustness check, we add to the vector of control variables a set of proxies of local (at the provincial level) socio-economic features, namely the real gross domestic product per capita, the amount of BCCs’ loans over banks branches, the share of the population with a high school diploma, and social capital. Then, we change the model specification by accounting for SM adoption in several ways. Finally, we repeat the analysis using alternative profitability indicators as dependent variables. R-squared overall model R-squared within model R-squared between model F statistic Observations Wald chi2 test 2018 2017 2016 Debt Sustainability Leverage Firm Growth Working capital Age Twitter adoption 0.091 0.057 0.097 ROA (1) −0.0230** (0.011) 0.0016*** (0.000) 0.1128*** (0.012) 0.0583*** (0.005) −0.1067*** (0.012) −0.6003*** (0.182) 0.0488** (0.022) 0.0462** (0.021) 0.0552** (0.022) 5580 380.95 0.000 0.066 0.074 0.067 ROE (2) −0.0813* (0.049) 0.0069*** (0.002) 0.5065*** (0.059) 0.2821*** (0.025) −0.8324*** (0.061) −2.4196*** (0.939) 0.2738*** (0.092) 0.1651* (0.090) 0.3206*** (0.092) 5425 418.49 0.000 0.072 0.068 0.077 ROCE (3) −0.0776*** (0.030) 0.0015 (0.001) 0.3145*** (0.034) 0.1863*** (0.014) −0.3743*** (0.035) 0.1125 (0.539) 0.1363** (0.057) 0.1062* (0.055) 0.1778*** (0.057) 5555 414.16 0.000 RANDOM EFFECT ESTIMATOR Table 4. Results or innovative SMEs proftability. 32.67 0.000 ROA (4) −0.0257*** (0.005) 0.0023*** (0.000) 0.1863*** (0.011) 0.0439*** (0.006) −0.0781*** (0.011) −1.0244*** (0.193) 0.0520*** (0.010) 0.0563*** (0.010) 0.0569*** (0.010) 5580 24.40 0.000 ROE (5) −0.0552** (0.025) 0.0104*** (0.001) 0.7251*** (0.053) 0.2131*** (0.030) −0.4096*** (0.053) −3.3559*** (0.916) 0.2945*** (0.046) 0.2287*** (0.045) 0.3612*** (0.046) 5425 27.66 0.000 ROCE (6) −0.0648*** (0.015) 0.0049*** (0.001) 0.4892*** (0.032) 0.1477*** (0.018) −0.1823*** (0.032) −0.4571 (0.551) 0.1502*** (0.028) 0.1461*** (0.027) 0.1980*** (0.028) 5555 POOLED OLS ESTIMATOR 18.54 0.000 5580 ROA (7) −0.3304** (0.150) 0.0022*** (0.001) 0.1885*** (0.024) 0.0672*** (0.014) −0.1038*** (0.032) −0.8010* (0.414) 18.90 0.000 5425 ROE (8) −1.0769* (0.551) 0.0100*** (0.003) 0.7396*** (0.100) 0.2889*** (0.056) −0.5121*** (0.123) −2.7350 (1.782) LEWBEL IV ESTIMATOR (Continued) 21.50 0.000 5555 ROCE (9) −0.6192* (0.346) 0.0049*** (0.002) 0.4982*** (0.065) 0.1898*** (0.032) −0.2186*** (0.069) −0.0685 (1.064) INTERNATIONAL REVIEW OF APPLIED ECONOMICS 337 2735.22 0.000 ROA (1) 1424.67 0.000 ROE (2) ROCE (3) 2390.96 0.000 RANDOM EFFECT ESTIMATOR 131.86 0.000 ROA (4) 0.105 1533.03 0.000 ROE (5) 0.083 POOLED OLS ESTIMATOR 1282.56 0.000 ROCE (6) 0.091 12.89 0.535 ROA (7) 0.473 16.85 0.264 ROE (8) 0.224 LEWBEL IV ESTIMATOR 18.72 0.176 ROCE (9) 0.163 ***p < 0.01; **p < 0.05; *p < 0.1. The standard errors are reported in parentheses. The dependent variables are ROA, ROE and ROCE calculated using proft or loss beore taxes. Sectorial dummies always included but not reported. Breusch-Pagan/ Cook-Weisberg test Hansen test R-squared Breusch-Pagan LM test Table 4. (Continued). 338 F. DOMMA AND L. ERRICO INTERNATIONAL REVIEW OF APPLIED ECONOMICS 339 5. Estimation results Table 4 shows the results on benchmark models when considering ROA, ROE and ROCE – based on profit or loss before tax – as dependent variables for 2011–19. Columns 1 to 3 contain findings obtained with the Random Effect estimator; then other columns show those related to the use of the Pooled OLS estimator (columns 4 to 6) and Lewbel IV approach (columns 7 to 9). Firstly, as the diagnostics show (bottom of Table 4), the Breusch and Pagan Lagrangian multiplier test for random effects, checking for group-wise effect, supports the evidence of a random effect in our panel dataset. Moreover, performed after the POLS estimator, the Breusch-Pagan/Cook-Weisberg test statistics are sufficiently large to reject the null hypothesis of homoscedasticity, justifying the use of the Lewbel (2012) approach. In particular, the Hansen J statistic for the instrument’s validity is satisfied when controlling for omitted variable concerns. Twitter12 adoption significantly negatively impacts profitability, suggesting that Innovative SMEs embracing SM experience a fall in their financial performance compared to those without a Twitter account. The estimated effect of control variables is quite informative. According to Table 4, when Innovative SMEs’ age increases, their profitability increase. Similarly, internal funds indicators (Working capital) and Firm Growth positively influence Innovative SMEs’ profitability: firms with additional liquidity may invest more in R&D and adopt new technologies, consequently boosting their financial performance. Contrariwise, the leverage level and debt sustainability negatively affect profitability, in line with work finding a negative relation between these micro-level variables and firms’ profitability (e.g. Jensen and Murphy 1990). Finally, controlling for the year of switching to Innovative SMEs status, it seems that subscribing in 2016, 2017 or 2018 increased profitability more than joining in 2015. The findings are robust across the estimation methods, i.e. Random Effect (columns 1–3), Pooled OLS (columns 4–6) and Lewbel IV approach (columns 7–9). 5.1. Robustness checks A battery of checks were performed to verify the robustness of our findings. We control macro-level determinants by adding socio-economic context factors to the benchmark models (Table 5). Results related to the main regressor – Twitter adoption – are confirmed, as well as those regarding firm characteristics control variables. A non-linear relation emerges between Innovative SMEs’ profitability and the provincial GDP per capita: when this latter increases, the profitability rises and then reduces following an inverted U shape. Finally, the local social capital endowment increases firms’ profitability. The application of different estimation methods corroborates the main results. Moreover, among Innovative SMEs adopting Twitter, we distinguish the adoption of the SM platform before and after 2011 to control for any potential difference in the effect on profitability by replacing the variable Twitter adoption with two alternative binary variables. According to Table 6 (columns 1–3), the overall negative impact of embracing Twitter seems to be mainly driven by its adoption during the period we consider. This finding emphasises the importance of analysing the link under scrutiny more deeply. Columns 4 to 6 report additional variables among regressors: Facebook and LinkedIn Education Financial Development GDP per capita squared GDP per capita 2018 2017 2016 Debt Sustainability Leverage Firm Growth Working capital Age Twitter adoption ROA (1) −0.0226** (0.011) 0.0020*** (0.001) 0.1104*** (0.011) 0.0589*** (0.005) −0.1059*** (0.012) −0.6376*** (0.182) 0.0547*** (0.021) 0.0548*** (0.021) 0.0653*** (0.021) 0.1901* (0.101) −0.1376*** (0.044) −0.0010 (0.001) 0.0002 (0.001) ROE (2) −0.0788 (0.048) 0.0088*** (0.002) 0.4929*** (0.059) 0.2868*** (0.025) −0.8371*** (0.061) −2.5957*** (0.938) 0.2916*** (0.091) 0.1939** (0.089) 0.3616*** (0.091) 0.6287 (0.466) −0.4717** (0.201) −0.0019 (0.006) −0.0048 (0.005) ROCE (3) −0.0760*** (0.029) 0.0031** (0.001) 0.3059*** (0.034) 0.1889*** (0.014) −0.3740*** (0.035) −0.0087 (0.537) 0.1532*** (0.055) 0.1318** (0.054) 0.2100*** (0.055) 0.7093** (0.278) −0.4512*** (0.120) −0.0012 (0.004) −0.0038 (0.003) RANDOM EFFECT ESTIMATOR ROA (4) −0.0238*** (0.005) 0.0021*** (0.000) 0.1839*** (0.011) 0.0496*** (0.006) −0.0720*** (0.011) −1.0403*** (0.191) 0.0556*** (0.010) 0.0587*** (0.009) 0.0623*** (0.010) 0.0340 (0.060) −0.0681*** (0.026) −0.0003 (0.001) 0.0026*** (0.001) ROE (5) −0.0493** (0.025) 0.0099*** (0.001) 0.7196*** (0.053) 0.2348*** (0.030) −0.3971*** (0.053) −3.4785*** (0.911) 0.3055*** (0.045) 0.2355*** (0.045) 0.3835*** (0.046) 0.0242 (0.286) −0.2292* (0.122) −0.0001 (0.004) 0.0060* (0.003) ROCE (6) −0.0602*** (0.015) 0.0044*** (0.001) 0.4805*** (0.032) 0.1643*** (0.018) −0.1707*** (0.031) −0.4933 (0.545) 0.1606*** (0.027) 0.1533*** (0.027) 0.2149*** (0.028) 0.1909 (0.172) −0.2309*** (0.073) 0.0001 (0.002) 0.0045** (0.002) POOLED OLS ESTIMATOR Table 5. Results or innovative SMEs proftability. Robustness check: adding context actors. 0.1265 (0.159) −0.1011 (0.067) 0.0001 (0.002) 0.0011 (0.002) ROA (7) −0.3175** (0.143) 0.0021*** (0.001) 0.1848*** (0.024) 0.0712*** (0.013) −0.0966*** (0.031) −0.8433** (0.399) 0.2673 (0.528) −0.3220 (0.232) 0.0013 (0.007) 0.0022 (0.006) ROE (8) −0.9326* (0.503) 0.0098*** (0.002) 0.7304*** (0.096) 0.2985*** (0.051) −0.4827*** (0.117) −2.9672* (1.680) LEWBEL IV ESTIMATOR (Continued) 0.3206 (0.318) −0.2800** (0.139) 0.0009 (0.004) 0.0020 (0.004) ROCE (9) −0.5189* (0.314) 0.0046*** (0.001) 0.4882*** (0.062) 0.1991*** (0.029) −0.1972*** (0.065) −0.1745 (0.995) 340 F. DOMMA AND L. ERRICO 0.082 0.078 0.094 1424.67 0.000 2735.22 0.000 ROE (2) 0.2546** (0.105) 5418 464.67 0.000 0.116 0.060 0.153 ROA (1) 0.0375* (0.021) 5573 454.98 0.000 2390.96 0.000 0.099 0.073 0.126 ROCE (3) 0.1243** (0.060) 5548 492.71 0.000 RANDOM EFFECT ESTIMATOR 201.18 0.000 0.132 33.61 0.000 ROA (4) 0.0183 (0.020) 5573 1654.86 0.000 0.098 23.46 0.000 ROE (5) 0.2136** (0.093) 5418 POOLED OLS ESTIMATOR 1443.05 0.000 0.116 29.11 0.000 ROCE (6) 0.0571 (0.056) 5548 12.09 0.882 0.405 12.37 0.000 ROA (7) 0.0355 (0.047) 5573 18.01 0.522 0.134 12.86 0.000 ROE (8) 0.2810* (0.158) 5418 LEWBEL IV ESTIMATOR 19.44 0.429 0.063 14.83 0.000 ROCE (9) 0.0917 (0.090) 5548 ***p < 0.01; **p < 0.05; *p < 0.1. The standard errors are reported in parentheses. The dependent variables are ROA, ROE and ROCE calculated using proft or 31 loss beore taxes. Sectorial dummies always included but not reported. Breusch-Pagan/ Cook-Weisberg test Hansen test R-squared overall model R-squared within model R-squared between model R-squared Breusch-Pagan LM test F statistic Observations Wald chi2 test Social Capital Table 5. (Continued). INTERNATIONAL REVIEW OF APPLIED ECONOMICS 341 (0.005) Leverage (0.012) (0.012) (0.000) Roce 1 (0.012) Roe 1 Multiple SM adoption (0.012) Roa 1 LinkedIn adoption (1) ROA Twitter adoption (0.013) Twitter adoption beore 2011 (0.024) Twitter adoption ater 2011 (0.012) Facebook adoption (0.063) −0.0721** (0.031) (0.103) −0.0840* (0.051) −0.0200* 0.0012 (0.013) 0.0016 (0.014) (4) ROA −0.0251* 0.0065 (0.055) −0.0031 (0.058) (5) ROE −0.0889 (0.055) −0.0178 (0.034) −0.0070 (0.036) (6) ROCE −0.0725** (0.034) −0.0223* (7) ROA −0.0780 (0.052) (8) ROE −0.0799** (0.032) (9) ROCE 0.5988*** (0.011) (10) ROA −0.0124*** (0.004) 0.0016*** 0.0068*** 0.0015 0.0015*** 0.0064*** 0.0012 0.0016*** 0.0067*** 0.0014 0.0011*** (0.002) (0.001) (0.001) (0.002) (0.001) (0.000) (0.002) (0.001) (0.000) (0.01) 0.1129*** 0.5081*** 0.3146*** 0.1116*** 0.5049*** 0.3144*** 0.1131*** 0.5098*** 0.3158*** 0.0878*** (0.059) (0.034) (0.012) (0.059) (0.034) (0.012) (0.059) (0.034) (0.009) (0.050) 0.0583*** 0.2820*** 0.1864*** 0.0580*** 0.2819*** 0.1860*** 0.0582*** 0.2816*** 0.1861*** 0.0848*** (0.025) (0.014) (0.005) (0.025) (0.014) (0.005) (0.025) (0.014) (0.005) (0.024) −0.1069*** −0.8310*** −0.3747*** −0.1060*** −0.8308*** −0.3777*** −0.1063*** −0.8286*** −0.3728*** −0.0222** (0.061) (0.035) (0.012) (0.062) (0.035) (0.012) (0.061) (0.035) (0.009) −0.1098* −0.0757 (3) ROCE −0.0410* (2) ROE Table 6. Results or innovative SMEs proftability. Robustness check: changing model specifcation. 0.0070*** (0.01) 0.5115*** (0.029) 0.2952*** (0.014) −0.4891*** (0.051) 0.3374*** (0.012) (11) ROE −0.0377 (0.028) (Continued) −0.2302*** (0.029) 0.2078*** 0.3018*** 0.0027*** 0.4143*** (12) ROCE −0.0363** (0.016) 342 F. DOMMA AND L. ERRICO 0.092 0.057 0.098 2731.15 0.0547** (0.092) 5580 381.63 (0.539) 0.0491** (0.092) 0.0463** −2.4090** (0.183) 0.2737*** (0.057) 0.1671* (0.090) 0.3207*** (0.057) 5425 417.57 0.000 0.066 0.074 0.066 1424.71 0.000 (2) ROE 0.1140 (0.944) 0.1367** (0.022) 0.1064* (0.055) 0.1770*** (0.022) 5555 414.44 0.000 0.072 0.068 0.077 2390.58 0.000 (0.542) 0.0467** (0.092) 0.0463** (0.021) 0.0544** (0.092) 5542 372.51 0.000 0.090 0.057 0.096 2691.36 0.000 (3) (4) ROCE ROA −0.5980*** −2.4293** (0.182) 0.2677*** (0.057) 0.1629* (0.090) 0.3197*** (0.057) 5388 409.99 0.000 0.065 0.073 0.066 1403.11 0.000 (5) ROE 0.0991 (0.939) 0.1310** (0.022) 0.1031* (0.056) 0.1768*** (0.022) 5517 411.33 0.000 0.071 0.068 0.077 2369.17 0.000 (0.539) 0.0480** (0.092) 0.0442** (0.021) 0.0545** (0.092) 5580 380.21 0.000 0.090 0.057 0.097 2736.44 0.000 (6) (7) ROCE ROA −0.6025*** −2.4202*** (0.151) 0.2710*** (0.057) 0.1598* (0.090) 0.3181*** (0.057) 5425 416.95 0.000 0.065 0.074 0.066 1423.89 0.000 (8) ROE 0.1034 (0.834) 0.1335** (0.008) 0.0993* (0.055) 0.1759*** (0.008) 5555 413.70 0.000 0.071 0.068 0.077 2386.41 0.000 (0.478) 0.0200** (0.053) 0.0205*** (0.008) 0.0197** (0.053) 5527 4224.16 0.000 0.462 0.075 0.844 13.77 0.000 (9) (10) ROCE ROA −0.4308*** −2.3122*** 0.1940*** (0.030) 0.1322** (0.052) 0.2074*** (0.030) 5294 1253.50 0.000 0.281 0.049 0.594 48.01 0.000 (11) ROE −0.1167 (0.182) 5176 1816.86 0.000 0.376 0.065 0.697 50.95 0.000 0.0728** (0.030) 0.1021*** 0.0871*** (12) ROCE (0.939) ***p < 0.01; **p < 0.05; *p < 0.1. The standard errors are reported in parentheses. The dependent variables are ROA, ROE and ROCE calculated using proft or loss beore taxes. Sectorial dummies always included but not reported. (0.021) 2018 (0.022) Observations Wald chi2 test 0.000 R-squared overall model R-squared within model R-squared between model Breusch-Pagan LM test 0.000 (0.022) Debt Sustainability (1) ROA −0.5995*** Table 6. (Continued). INTERNATIONAL REVIEW OF APPLIED ECONOMICS 343 344 F. DOMMA AND L. ERRICO adoption to account for the adoption of other SM. The main result of our key variable is confirmed. Also, we replace the critical variable Twitter adoption with the multiple SM adoption (columns 7 to 9), which is a dummy variable equal to one if a firm has all the considered SM accounts. The results corroborate the negative influence of SM adoption on Innovative SMEs’ profitability. Finally, we add to the benchmark model the previous outcomes of Innovative SMEs’ profitability, namely Roa_1, Roe_1 and Roce_1 (columns 10–12). Findings obtained by amending our benchmark equation estimated with Random Effect estimator are in line with those discussed above. To conclude, our findings are confirmed even when we repeat the econometric analysis by considering ROA, ROE, and ROCE, obtained using net income, as dependent variables (Tables A2 to A4). Specifically, in line with the previous results, the Twitter adoption dummy is negative and statistically significant in all the models specified, corroborating the adverse effect of SM embracing on Innovative SMEs’ profitability. 6. Concluding remarks This work investigates whether SM adoption (i.e. Twitter) affected Italian Innovative SMEs’ profitability during 2011–19. The investigation aims to fill a gap in the literature by analysing the role of Internet technology implementation, a state-of-the-art communication tool, for a sample of firms representing a significant part of the Italian entrepreneurial fabric. According to our evidence, robust to several estimation specifications and methods, SM adoption plays a negative role in Innovative SMEs’ performance, probably due to the lack of ability of SMEs to adapt, integrate and exploit the advanced way of interaction through social platforms. The disadvantages of adopting Twitter appear to outweigh its benefit, creating higher costs in terms of time, implementation, maintenance, and acquisition of specialised human capital, which, in turn, is reflected in profitability reduction. The study has some limitations that can suggest directions for future research. First, the investigation is carried out by using a binary variable on a single platform. Given the lack of unified metrics for capturing varied SM platforms, a challenge would be to repeat the analysis using other SM adoption measures. Second, this research examines the specific kind of firms that contribute significantly to Italy’s economy, namely Innovative SMEs. Future work could be carried out to assess whether this generalises to other types of enterprises. Finally, the sample of Italian Innovative SMEs could be updated to investigate the role of the COVID-19 pandemic on the relevance of SM adoption for Innovative SMEs. Notes 1. See Olanrewaju et al. (2020) for further details. 2. The OECD/Eurostat (2018) divides innovative activities into four classes: product innovation (i.e. a product/service that is new or significantly improved), process innovation (i.e. a new or significantly improved production/delivery method), marketing innovation (i.e. a new marketing method involving substantial changes in product design/packaging, product positioning, product promotion or pricing), organizational innovation (i.e. a new corporate scheme in business practices, workplace organization or external industry relationships). 3. https://ec.europa.eu/eurostat/statistics-explained/index.php?title=Social_media_-_statis tics_on_the_use_by_enterprises#Use_of_social_media_by_enterprises INTERNATIONAL REVIEW OF APPLIED ECONOMICS 345 4. Some authors put emphasis on the social media’s profitability. In making decisions on which strategic marketing initiatives to undertake, firms operate pursuing profit maximization. Thus, if social media initiatives provide a sufficient return on investment (ROI), firms adopt this strategy. Stated differently, if a definite investment threshold is cleared and social media’s longterm benefits overcome the costs, firms use social media marketing (Lenskold, 2003). 5. Another stand of literature explores factors affecting SM adoption. For instance, firm innovativeness, age and geographic location have a significant impact on Twitter adoption by SMEs (Wamba and Carter, 2013). Other studies indicate that factors such as compatibility (Wang et al., 2010), trust (Chai et al., 2011), cost effectiveness (Chong and Chan, 2012), and interactivity (Lee and Kozar, 2012) affect social media adoption 6. In this paper we focus only on the primary official Twitter account for each firm. 7. Each tweet has the text of the tweet, and such metadata as date, language, retweets, likes, and the number of followers (a static number at the time of data collection, which is 21 December 2021). 8. Note that, in the other years, the correlations remain mainly constant in absolute value, and the sign of the correlations do not change. Tables related to correlation matrices for the rest of the period are available upon request. 9. As a robustness check, we repeat the econometric analysis by employing as dependent variables ROA, ROE, and ROCE obtained using net income. See section 2.2.1 for the definition of profitability and Table 1 for the description of variables. 10. The use of a Fixed effect (FE) estimator is precluded to avoid the exclusion from estimation results of the main regressor (Twitter adoption), that is binary variable. Also, accounting for each individual firm’s fixed effect implies technical challenges and time consumption. As a result, the Hausman test – useful to discriminate between FE and RE estimators – cannot be applied. 11. For a comprehensive explanation of this approach, see Lewbel (2012). 12. For the sake of clarity, the Stata software – used to carry out the analysis – offers two different Breusch-Pagan tests. In more detail, the command “estat hettest” tests heteroskedasticity after OLS regression and is not supported by panel estimation methods. Instead, the evidence of a random effect in a panel dataset can be tested after running the Random Effect estimator thought the command “xttest0”, which check for panel-wise effect. Disclosure statement No potential conflict of interest was reported by the author(s). Funding The work was supported by the Regione Calabria [PAC CALABRIA 2014-2020 - Asse Prioritario 12, Azione B) 10.5.12 CUP: H28D19000040006]. ORCID Filippo Domma http://orcid.org/0000-0002-1489-1065 http://orcid.org/0000-0002-8645-6847 Lucia Errico References Abu Bakar, A.R., S.Z. 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In the other years, the correlations remain substantially constant in absolute value and the sign o the correlations does not change. The latter are available upon request. Twitter adoption Age Working capital Firm Growth Leverage Debt Sustainability GDP per capita Financial Development Education Social Capital Twitter adoption 1 −0.0314 0.0254 0.0827 0.0336 0.015 0.0585 0.0376 0.0072 0.0435 Table A1. Correlation matrix (year 2018). Appendix 350 F. DOMMA AND L. ERRICO R-squared overall model R-squared within model R-squared between model F statistic Observations Wald chi2 test 2018 2017 2016 Debt Sustainability Leverage Firm Growth Working capital Age Twitter adoption 0.083 0.053 0.089 ROA (1) −0.0219** (0.010) 0.0018*** (0.000) 0.0837*** (0.010) 0.0488*** (0.004) −0.0927*** (0.010) −0.6462*** (0.159) 0.0455** (0.019) 0.0413** (0.019) 0.0473** (0.019) 5575 351.30 0.000 0.071 0.091 0.062 ROE (2) −0.0832* (0.044) 0.0087*** (0.002) 0.3770*** (0.053) 0.2337*** (0.022) −0.9481*** (0.055) −2.7596*** (0.842) 0.2496*** (0.083) 0.1307 (0.081) 0.2353*** (0.083) 5429 492.62 0.000 0.069 0.071 0.070 ROCE (3) −0.0672** (0.027) 0.0026** (0.001) 0.2593*** (0.030) 0.1514*** (0.012) −0.3878*** (0.031) 0.1299 (0.474) 0.1216** (0.051) 0.0830* (0.049) 0.1348*** (0.051) 5554 420.33 0.000 RANDOM EFFECT ESTIMATOR 29.90 0.000 ROA (4) −0.0235*** (0.005) 0.0021*** (0.000) 0.1488*** (0.010) 0.0361*** (0.005) −0.0619*** (0.009) −0.8877*** (0.168) 0.0491*** (0.008) 0.0491*** (0.008) 0.0479*** (0.008) 5575 25.05 0.000 ROE (5) −0.0590*** (0.023) 0.0101*** (0.001) 0.5988*** (0.048) 0.1718*** (0.027) −0.5593*** (0.048) −3.1533*** (0.827) 0.2571*** (0.041) 0.1732*** (0.041) 0.2603*** (0.042) 5429 26.41 0.000 ROCE (6) −0.0566*** (0.013) 0.0048*** (0.001) 0.4158*** (0.028) 0.1154*** (0.016) −0.2006*** (0.028) −0.0161 (0.489) 0.1337*** (0.024) 0.1161*** (0.024) 0.1516*** (0.025) 5554 POOLED OLS ESTIMATOR Table A2. Results or innovative SMEs proftability. Robustness check: changing dependent variable. 17.92 0.000 5575 ROA (7) −0.2712** (0.124) 0.0020*** (0.001) 0.1506*** (0.021) 0.0551*** (0.012) −0.0826*** (0.026) −0.7094** (0.343) 18.59 0.000 5429 ROE (8) −0.8209* (0.450) 0.0098*** (0.002) 0.6102*** (0.085) 0.2297*** (0.048) −0.6331*** (0.104) −2.6480* (1.529) LEWBEL IV ESTIMATOR (Continued) 20.83 0.000 5554 ROCE (9) −0.4496 (0.278) 0.0049*** (0.001) 0.4230*** (0.056) 0.1463*** (0.026) −0.2234*** (0.057) 0.2693 (0.901) INTERNATIONAL REVIEW OF APPLIED ECONOMICS 351 2477.43 0.000 ROA (1) 1470.43 0.000 ROE (2) ROCE (3) 2501.35 0.000 RANDOM EFFECT ESTIMATOR 280.11 0.000 ROA (4) 0.097 2206.19 0.000 ROE (5) 0.085 POOLED OLS ESTIMATOR 1685.89 0.000 ROCE (6) 0.087 14.04 0.447 ROA (7) 0.413 19.45 0.149 ROE (8) 0.125 LEWBEL IV ESTIMATOR 22.76 0.064 ROCE (9) 0.081 ***p < 0.01; **p < 0.05; *p < 0.1. The standard errors are reported in parentheses. The dependent variables are ROA, ROE and ROCE calculated using net income. Sectorial dummies always included but not reported. Breusch-Pagan/ Cook-Weisberg test Hansen test R-squared Breusch-Pagan LM test Table A2. (Continued). 352 F. DOMMA AND L. ERRICO Education Financial Development GDP per capita squared GDP per capita 2018 2017 2016 Debt Sustainability Leverage Firm Growth Working capital Age Twitter adoption ROA (1) −0.0214** (0.010) 0.0020*** (0.000) 0.0824*** (0.010) 0.0493*** (0.004) −0.0915*** (0.010) −0.6746*** (0.159) 0.0502*** (0.018) 0.0479*** (0.018) 0.0555*** (0.018) 0.1449 (0.088) −0.1091*** (0.038) −0.0008 (0.001) 0.0005 (0.001) ROE (2) −0.0796* (0.043) 0.0096*** (0.002) 0.3689*** (0.053) 0.2379*** (0.022) −0.9481*** (0.055) −2.8758*** (0.841) 0.2643*** (0.082) 0.1522* (0.080) 0.2652*** (0.082) 0.3560 (0.419) −0.3378* (0.180) −0.0026 (0.005) 0.0007 (0.004) ROCE (3) −0.0654** (0.026) 0.0038*** (0.001) 0.2529*** (0.030) 0.1536*** (0.012) −0.3860*** (0.031) 0.0437 (0.473) 0.1361*** (0.049) 0.1036** (0.048) 0.1614*** (0.049) 0.5660** (0.247) −0.3759*** (0.106) −0.0002 (0.003) −0.0021 (0.003) RANDOM EFFECT ESTIMATOR ROA (4) −0.0217*** (0.005) 0.0020*** (0.000) 0.1473*** (0.010) 0.0412*** (0.005) −0.0563*** (0.009) −0.8997*** (0.166) 0.0520*** (0.008) 0.0510*** (0.008) 0.0527*** (0.008) 0.0050 (0.052) −0.0491** (0.022) −0.0005 (0.001) 0.0025*** (0.001) ROE (5) −0.0525** (0.022) 0.0096*** (0.001) 0.5949*** (0.048) 0.1933*** (0.027) −0.5487*** (0.048) −3.2724*** (0.821) 0.2681*** (0.041) 0.1807*** (0.040) 0.2804*** (0.042) −0.0655 (0.258) −0.1743 (0.110) −0.0020 (0.003) 0.0082*** (0.003) ROCE (6) −0.0522*** (0.013) 0.0044*** (0.001) 0.4085*** (0.028) 0.1308*** (0.016) −0.1893*** (0.028) −0.0487 (0.482) 0.1431*** (0.024) 0.1223*** (0.024) 0.1669*** (0.024) 0.1312 (0.152) −0.1971*** (0.065) 0.0001 (0.002) 0.0046*** (0.002) POOLED OLS ESTIMATOR 0.0765 (0.130) −0.0744 (0.055) −0.0001 (0.001) 0.0013 (0.001) ROA (7) −0.2553** (0.117) 0.0019*** (0.001) 0.1480*** (0.020) 0.0585*** (0.011) −0.0757*** (0.025) −0.7459** (0.327) Table A3. Results or innovative SMEs proftability. Robustness check: changing dependent variable and adding context actors. 0.1044 (0.436) −0.2410 (0.195) −0.0007 (0.006) 0.0054 (0.005) ROE (8) −0.7145* (0.422) 0.0096*** (0.002) 0.6034*** (0.082) 0.2426*** (0.044) −0.6104*** (0.100) −2.8503* (1.456) LEWBEL IV ESTIMATOR (Continued) 0.2092 (0.255) −0.2274** (0.113) 0.0008 (0.003) 0.0030 (0.003) ROCE (9) −0.3698 (0.258) 0.0046*** (0.001) 0.4149*** (0.054) 0.1561*** (0.024) −0.2045*** (0.054) 0.1840 (0.850) INTERNATIONAL REVIEW OF APPLIED ECONOMICS 353 0.088 0.092 0.093 1372.13 0.000 2366.36 0.000 ROE (2) 0.1745* (0.094) 5422 533.07 0.000 0.111 0.054 0.147 ROA (1) 0.0208 (0.018) 5568 418.43 0.000 2331.56 0.000 0.098 0.074 0.121 ROCE (3) 0.0942* (0.053) 5547 490.75 0.000 RANDOM EFFECT ESTIMATOR 406.42 0.000 0.125 31.78 0.000 ROA (4) 0.0132 (0.017) 5568 2403.10 0.000 0.103 24.71 0.000 ROE (5) 0.1640* (0.084) 5422 POOLED OLS ESTIMATOR 2009.23 0.000 0.115 28.69 0.000 ROCE (6) 0.0592 (0.050) 5547 13.53 0.810 0.330 12.31 0.000 ROA (7) 0.0276 (0.039) 5568 19.97 0.396 0.058 12.65 0.000 ROE (8) 0.2202* (0.132) 5422 LEWBEL IV ESTIMATOR 20.85 0.345 0.042 14.00 0.000 ROCE (9) 0.0879 (0.073) 5547 ***p < 0.01; **p < 0.05; ***p < 0.1. The standard errors are reported in parentheses. The dependent variables are ROA, ROE and ROCE calculated using net income.35Sectorial dummies always included but not reported. Breusch-Pagan/ Cook-Weisberg test Hansen test F statistic P-value or model test R-squared overall model R-squared within model R-squared between model R-squared Breusch-Pagan LM test Observations Wald chi2 test Social Capital Table A3. (Continued). 354 F. DOMMA AND L. ERRICO (0.000) Working capital (0.010) Firm Growth (0.004) Leverage (0.010) Debt Sustainability Rocent 1(0.012) Roent 1- Multiple SM adoption (0.011) Roant 1- LinkedIn adoption (1) ROA Twitter adoption (0.011) Twitter adoption beore 2011 (0.021) Twitter adoption ater 2011 (0.010) Facebook adoption −0.0870 (0.093) −0.0839* (0.046) −0.0975* (0.056) −0.0620** (0.028) (3) ROCE 0.0032 (0.011) −0.0003 (0.012) (4) ROA −0.0236** 0.0277 (0.049) −0.0169 (0.052) (5) ROE −0.0911* (0.049) −0.0117 (0.030) −0.0175 (0.032) (6) ROCE −0.0600** (0.030) −0.0203* (7) ROA −0.0815* (0.046) (8) ROE −0.0712** (0.028) (9) ROCE 0.5461*** (0.011) (10) ROA −0.0122*** (0.004) 0.3294*** (0.013) (11) ROE −0.0358 (0.025) 0.4095*** (12) ROCE −0.0294** (0.015) (Continued) 0.0018*** 0.0086*** 0.0026** 0.0017*** 0.0084*** 0.0024** 0.0017*** 0.0085*** 0.0025** 0.0011*** 0.0075*** 0.0028*** (0.002) (0.001) (0.000) (0.002) (0.001) (0.000) (0.002) (0.001) (0.000) (0.001) (0.001) 0.0838*** 0.3782*** 0.2594*** 0.0827*** 0.3743*** 0.2592*** 0.0839*** 0.3799*** 0.2604*** 0.0756*** 0.4102*** 0.2479*** (0.053) (0.030) (0.010) (0.053) (0.030) (0.010) (0.053) (0.030) (0.008) (0.046) (0.026) 0.0488*** 0.2336*** 0.1514*** 0.0486*** 0.2333*** 0.1512*** 0.0487*** 0.2331*** 0.1512*** 0.0670*** 0.2356*** 0.1690*** (0.022) (0.012) (0.004) (0.022) (0.012) (0.004) (0.022) (0.012) (0.004) (0.023) (0.013) −0.0928*** −0.9472*** −0.3881*** −0.0922*** −0.9456*** −0.3913*** −0.0923*** −0.9446*** −0.3865*** −0.0248*** −0.5691*** −0.2337*** (0.055) (0.031) (0.010) (0.056) (0.031) (0.010) (0.055) (0.031) (0.008) (0.046) (0.027) −0.6456*** −2.7508*** 0.1312 −0.6480*** −2.7439*** 0.1180 −0.6484*** −2.7624*** 0.1226 −0.4301*** −2.0874*** 0.1872 (0.159) (0.842) (0.474) (0.160) (0.847) (0.477) (0.159) (0.842) (0.474) (0.138) (0.765) (0.433) −0.0193* −0.0370* (2) ROE Table A4. Results or innovative SMEs proftability. Robustness check: changing dependent variable and changing model specifcation. INTERNATIONAL REVIEW OF APPLIED ECONOMICS 355 0.084 0.053 0.089 2472.35 5575 351.93 0.0414** (0.019) 0.0469** 0.0457** (2) ROE 0.2497*** (0.083) 0.1323 (0.081) 0.2352*** (0.083) 5429 491.93 0.000 0.070 0.091 0.061 1470.19 0.000 (3) ROCE 0.1220** (0.051) 0.0832* (0.049) 0.1340*** (0.051) 5554 420.66 0.000 0.069 0.071 0.070 2500.72 0.000 (4) ROA 0.0443** (0.019) 0.0416** (0.019) 0.0466** (0.019) 5537 343.17 0.000 0.082 0.053 0.087 2441.27 0.000 (5) ROE 0.2482*** (0.083) 0.1319 (0.081) 0.2359*** (0.083) 5392 480.84 0.000 0.070 0.089 0.061 1450.51 0.000 (6) ROCE 0.1184** (0.051) 0.0811 (0.050) 0.1347*** (0.051) 5516 417.36 0.000 0.068 0.071 0.070 2481.13 0.000 (7) ROA 0.0448** (0.019) 0.0394** (0.018) 0.0467** (0.019) 5575 350.06 0.000 0.082 0.053 0.088 2481.27 0.000 (8) ROE 0.2468*** (0.083) 0.1248 (0.081) 0.2330*** (0.082) 5429 491.23 0.000 0.070 0.091 0.061 1468.48 0.000 (9) ROCE 0.1191** (0.051) 0.0770 (0.049) 0.1332*** (0.050) 5554 420.25 0.000 0.069 0.071 0.070 2495.41 0.000 (10) ROA 0.0208*** (0.008) 0.0203*** (0.008) 0.0195** (0.008) 5520 3138.26 0.000 0.431 0.059 0.814 18.12 0.000 (11) ROE 0.1731*** (0.047) 0.1064** (0.046) 0.1580*** (0.047) 5303 1215.68 0.000 0.263 0.041 0.574 56.49 0.000 (12) ROCE 0.0734*** (0.027) 0.0576** (0.027) 0.0822*** (0.027) 5175 1632.14 0.000 0.357 0.046 0.685 44.35 0.000 ***p < 0.01; **p<0.05; *p<0.1. The standard errors are reported in parentheses. The dependent variables are ROA, ROE and ROCE calculated using net income. Sectorial dummies always included but not reported. 2018 (0.019) Observations Wald chi2 test 0.000 R-squared overall model R-squared within model R-squared between model Breusch-Pagan LM test 0.000 (1) ROA 2016 (0.019) 2017 Table A4. (Continued). 356 F. DOMMA AND L. ERRICO