4.7
COMPUTER SOFTWARE
Software
Troubleshooting
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Section Skill Overview
• Identify common steps to follow in troubleshooting software problems.
• Configure compatibility settings for Windows applications.
• Use Windows Task Manager to:
• View information on running processes.
• Prevent applications from running at system startup.
• Close unresponsive apps.
• Repair a Windows program in Apps & features.
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Key Terms
• Software Crash
• System Slowness
• System Crash
• Malicious Software Infection
• Task Manager
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Key Definitions
• Software Crash: A common issue in which software stops running properly,
forcing you to exit and reopen the program.
• System Slowness: A common issue where the software starts running more
slowly than usual and every command the computer makes may be delayed
by a few seconds or longer.
• System Crash: An issue in which software problems cause the system to
crash completely, possibly forcing the entire system to restart. This can cause
data loss.
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Key Definitions
• Malicious Software Infection: A kind of software that can harm a computer
and compromise security.
• Task Manager: A program used by Windows to provide information about
how a computer is performing and which processes and services are running
at any given time.
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In-Class Practice
Do the following labs:
• 4.7.4 Manage Applications
• 4.7.6 Repair Programs
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Class Discussion
• Why is resetting the computer often the first troubleshooting step for a
software problem?
• What should I do when an app becomes unresponsive?
• Why is it important to keep apps up to date?
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