1 SUSTAINABILITY COMMUNITY REPORTING By Team 7 Kaushal Goyal, Jasmine Li, Carlos López, Yuwei Yang. Oct 18, 2023 2 AGENDA OVERVIEW 1 3 5 Environmental Footprint of Operations Data Security Competitive Behavior & Open Internet 2 4 6 Data Privacy Product End-of-life Management Managing Systemic Risks f r o m Te c h n o l o g y Disruptions Environmental Footprint of Operations 3 4 DATA PRIVACY - Description of policies and practices relating to behavioral advertising and customer privacy - Number of customers whose information is used for secondary purposes 5 6 DATA SECURITY - Description of approach to identify and address data security risks - Data breaches, percentage involving personally identifiable information and number of customers affected 7 8 P r o d u c t E n d - o f- L i f e Management (1) Materials recovered through take-back programs, percentage of recovered materials that were (2) reused, (3) recycled, and (4) landfilled What is done now? (2022) • Recycled 9,177 tonnes of materials, diverting 70% of the total waste generated this year from landfills. • Total of 85 halocarbon releases: • Zero level 3 halocarbon releases greater than 100 kilograms • Nine Level 2 releases of 10 to 100 kilograms • Seventy-six Level 1 releases less than 10 kilograms • Launched mandatory online training programs on the importance of preventing spills What can be done? • Use the SASB standard to put material life management programs in perspective • Investors and shareholders can make better decisions 9 COMPETITIVE BEHAVIOUR & OPEN INTERNET - Total amount of monetary losses as a result of legal proceedings associated with anti-competitive behavior regulations There are at least five litigation risks related to Competitive Behavior & Open Internet mentioned in the 2022 Annual Report, including one case that seeks at least $850 million in claims, but due to the various factors and uncertainties involved in the legal process, we are unable to predict the outcome or size of the claims. Also in the annual report, it is mentioned that "based on information currently known to us, we believe that the ultimate resolution of any of these lawsuits and claims, either individually or in the aggregate, is unlikely to have a material adverse effect on our business, financial results or financial condition." - Average actual sustained download speed of (1) owned and commercially-associated content and (2) non-associated content Rogers does not disclose due to the sensitive nature of this information - Description of risks and opportunities associated with net neutrality, paid peering, zero rating, and related practices. The CRTC, through the Telecommunications Act (Canada), sets the rules for how Internet traffic is managed. These rules make sure that everyone can access information on networks. Rogers strongly support net neutrality and follow the rules set by the CRTC to make sure the customers can access the Internet freely. Roger also understand that they need to address illegal, infringing, and harmful content online. They believe that taking measures to deal with this behavior is important for net neutrality. The main expectation is that all content and applications will be treated fairly. Generally, it is allowed to zero-rate account management functions (like monitoring Internet usage or paying bills online). 10 MANAGING SYSTEMIC RISKS FROM TECHNOLOGY DISRUPTIONS There is no report on the average interruption frequency and customer average interruption. However, - On July 8, 2022, a network outage occurred across both wireless and wireline services following a maintenance update in Roger’s core network that caused some of the routers to malfunction. - In 2022, Rogers committed to investing $20 billion in their network over the next five years. They are committed to setting the highest standards of reliability and working to ensure that customers are connected in any emergency through a formal agreement between providers to switch 911 calls to each other’s networks in the event of any outage for any provider. Through our commitment to proudly Canadian call centres, the provision of 24/7 technical support options, and our over 700 branded retail stores, we are ensuring that our customers can get support wherever they are. 11 Conclusions 1 4 Environmental Footprint of Operations Product End-of-life Management 2 Data Privacy 3 5 Competitive Behavior & Open Internet 6 Data Security Managing Systemic Risks f r o m Te c h n o l o g y Disruptions 12 QUESTIONS? 13 Fortra (Ed.). (2023, May 25). Rogers Communications Data Breach: Employee error: Terranova security. Cyber Security Awareness. https://terranovasecurity.com/employeeerror-leads-to-rogers-communications-data-breach/ Rogers (Ed.). (2023a). Rogers Privacy Policy. Rogers. https://www.rogers.com/support/privacy/rogers-privacy-policy#storage%2C-security%26-retention REFERENCES Rogers (Ed.). (2023, March 31). 2022 Rogers Annual Report. Rogers Investor Relations. https://investors.rogers.com/2022-annual-report/ Rogers (Ed.). (2023, August 1). Rogers 2022 ESG Report. Impact Reports – ESG Reporting. https://about.rogers.com/our-impact/impact-reports/ Rogers (Ed.). (2023). 2022 ESG Data Supplement. Impact Reports – ESG Reporting. https://about.rogers.com/our-impact/impact-reports/ SASB (Ed.). (2023, June). Telecommunication Services - Sustainability Accounting Standards. SASB Standards. https://s24.q4cdn.com/467862975/files/doc_downloads/2022/09/2021-SASB.pdf 14 T HA NK YO U
