Course
Unit of
Competency
Module Title
Nominal Duration
ANNEX A
TRAINING PLAN
FRONT OFFICE SERVICES NC II
PARTICIPATE IN WORKPLACE COMMUNICATION
PARTICIPATING IN WORKPLACE COMMUNICATION
(6 Hrs.) Align with Common Competency, Unit of Competency #5
Modality: Check which modality will be applied. Multi-modal is allowed
( ) Full on-line
( √ ) Blended on-line
( ) Distance Learning
BASIC COMPETENCIES : 37 Hours
Learning
Contents
Outcomes
LO1. Obtain
● Effective verbal and
and convey
nonverbal
workplace
communication
information
● Different modes of
communication
● Medium of
communication in the
workplace
● Lines of communication
● Workplace etiquette
LO2. Perform
● Effective verbal and
duties
nonverbal
following
communication
workplace
● Different modes of
instructions
communication
● Medium of
communication in the
workplace
● Lines of communication
● Workplace etiquette
LO 3.
● Effective verbal and
Complete
nonverbal
relevant work
communication
related
● Different modes of
documents
communication
● Medium of
communication in the
workplace
● Lines of communication
● Workplace etiquette
( ) Combination
Learning Resource
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom –
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.youtube.com/w
atch?v=VH830Du82Ng
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom –
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.youtube.com/w
atch?v=iv1dGZuJxSw
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom –
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.youtube.com/w
atch?v=0G0pxsVfgHc
Genesis CollegesInc.
Training Plan: Front Office Services NC II
eLearning Infrastructure Requirement
( √ ) LMS
Or Others:
( √ ) application that
provide access to the digital
content and any shared
resources anywhere,
anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of assessment
of learning outcomes
Name of Application
Google Suite for Education
(Google Classroom
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
WORK IN TEAM ENVIRONMENT
Unit of Competency
WORKING IN TEAM ENVIRONMENT
Module Title
Nominal Duration
3 Hours
Learning
Contents
Learning Resource
Outcomes
LO1. Describe
● Group structure
team role
⮚ TESDA Online Program
● Group development
● Sources of information
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom –
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.mindtools.com/
pages/article/newLDR_83.ht
m
LO2. Identify
● Team roles and
one’s role and
⮚ TESDA Online Program
objectives
responsibility
● Team structure and
⮚ CBLM Front Office services
within a team
parameters
NC II
● Team development
⮚ CBLM softcopy upload
● Sources of information
(google classroom –
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.indeed.com/car
eer-advice/careerdevelopment/team-playerqualities
Genesis CollegesInc.
Training Plan: Front Office Services NC II
LO3. Work as
a team
member
●
●
●
●
●
●
●
Communication process
Workplace
communication protocol
Team planning and
decision making
Team thinking
Team roles
Process of team
development
Workplace context
eLearning Infrastructure Requirement
( √ ) LMS
Or Others:
( √ ) application that
provide access to the digital
content and any shared
resources anywhere,
anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of assessment
of learning outcomes
Unit of Competency
Module Title
Nominal Duration
Learning
Outcomes
LO1. Identify
routine
problems
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom –
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.indeed.com/car
eer-advice/careerdevelopment/team-playerqualities
Name of Application
Google Suite for Education
(Google Classroom
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
SOLVE/ ADDRESS GENERAL WORKPLACE PROBLEMS
SOLVING/ ADDRESSING GENERAL WORKPLACE
PROBLEMS
(6 Hrs.) Align with Common Competency, Unit of Competency #5
Contents
Learning Resource
●
●
●
●
Current industry
hardware and software
products and services
Industry maintenance
and, service and
helpdesk practices,
processors and
procedures
Industry standard
diagnostic tools
Malfunctions and
resolutions
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.youtube.com/w
atch?v=ab67at9svss
Genesis CollegesInc.
Training Plan: Front Office Services NC II
LO 2. Look for
solutions to
routine
problem
●
●
●
●
●
LO 3.
Recommend
solutions to
problems
●
●
●
Current industry
hardware and software
products and services
Industry maintenance
and, service and
helpdesk practices,
processors and
procedures
Operating system
Industry standard
diagnostic tools
Malfunctions and
resolutions
Root causes analysis
Standard procedures
Documentation
procedures
● eLearning Infrastructure Requirement
● ( √ ) LMS
Or Others:
( √ ) application that
provide access to the digital
content and any shared
resources anywhere,
anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of
assessment of learning
outcomes
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
⮚ https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.youtube.com/w
atch?v=cQPNVFZId68
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.youtube.com/w
atch?v=diBKxd4TLdU
Name of Application
Google Suite for Education
(Google Classroom
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
Unit of Competency
DEVELOP CAREER AND LIFE DECISIONS
Module Title
DEVELOPING CAREER AND LIFE DECISIONS
Genesis CollegesInc.
Training Plan: Front Office Services NC II
Nominal Duration
Learning
Outcomes
LO1. Manage
one’s emotion
4 hours
Contents
●
●
●
LO 2. Develop
reflective
practice
●
●
●
LO 3. Boost
self-confidence
and develop
self-regulation
●
●
●
Self-management
strategies
Enablers and barriers in
achieving personal and
career goals
Techniques in handling
negative emotions and
unpleasant situation
Basic SWOT analysis
Strategies to improve
one’s attitude in the
workplace
Gibbs’ Reflective Cycle/
Model
Four components of selfregulation based on SelfRegulation Theory (SRT)
Personality development
concepts
Self-help concepts
● eLearning Infrastructure Requirement
● ( √ ) LMS
Or Others:
( √ ) application that
provide access to the digital
content and any shared
Learning Resource
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.howtoseparate.c
a/3-preparing-yourself/31managing-emotions
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
⮚ https://classroom.google.com
/c/NTA5MTY1ODU3NDI4
https://www.ncl.ac.uk/acade
mic-skills-kit/studyskills/independentlearning/reflective-practice/
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://bccpa.ca/newsevents/latest-news/2019/4ways-to-build-selfconfidence-and-boost-yourperformance/
Name of Application
Google Suite for Education
(Google Classroom
Google Classroom, Email &
Facebook
Genesis CollegesInc.
Training Plan: Front Office Services NC II
resources anywhere,
anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of
assessment of learning
outcomes
Unit of Competency
Module Title
Nominal Duration
Learning
Outcomes
LO1. Identify
opportunities to
do things better
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
CONTRIBUTE TO WORKPLACE INNOVATION
CONTRIBUTING TO WORKPLACE INNOVATION
(6 Hrs.) Align Common Competency, Unit of Competency #1
Contents
Learning Resource
●
●
●
●
Types of changes and
responsibility
Roles of individuals in
suggesting and making
improvements
Positive impacts and
challenges in innovation
Seven habits of highly
effective people
LO 2. Discuss
and develop
ideas with
others
● Positive impacts and
challenges in innovation
● Roles of individuals in
suggesting and making
improvements
● Types of changes and
responsibility
● Seven habits of highly
effective people
LO 3. Integrate
ideas for
●
Roles of individuals in
suggesting and making
improvements
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://blog.kainexus.com/e
mployeeengagement/employeeengagement-ideas/identifylots-of-opportunities-forimprovement
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
⮚ https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
https://www.indeed.com/car
eer-advice/careerdevelopment/collaborationskills
⮚ TESDA Online Program
Genesis CollegesInc.
Training Plan: Front Office Services NC II
change in the
workplace
Positive impacts and
challenges in innovation
● Types of changes and
responsibility
Basic research skills
●
● eLearning Infrastructure Requirement
● ( √ ) LMS
Or Others:
( √ ) application that
provide access to the
digital content and any
shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of
assessment of learning
outcomes
Unit of Competency
Module Title
Nominal Duration
Learning
Outcomes
LO1. Gather
data/
information
LO 2. Assess
gathered
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.workdesign.com
/2016/03/applying-ideasabout-change-managementto-workplace-transformation/
Name of Application
Google Suite for Education
(Google Classroom
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
PRESENT RELEVANT INFORMATION
PRESENTING RELEVANT INFORMATION
8 hours
Contents
Learning Resource
●
●
●
●
Organizational protocols
Confidentiality accuracy
Data analysis
Organizational values,
ethics and codes of
conduct
●
Business mathematics
and statistics
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.scribbr.com/me
thodology/data-collection/
⮚ TESDA Online Program
Genesis CollegesInc.
Training Plan: Front Office Services NC II
data/
information
●
●
●
●
LO 3. Record
and present
information
●
●
●
Data analysis
techniques/ procedures
Reporting requirements
to a range of audiences
Legislation, policy and
procedures
Organizational values
Data analysis
techniques/ procedures
Legislation, policy and
procedures
Organizational values
● eLearning Infrastructure Requirement
● ( √ ) LMS
Or Others:
( √ ) application that
provide access to the
digital content and any
shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of
assessment of learning
outcomes
Unit of Competency
Module Title
Nominal Duration
Learning
Outcomes
⮚ CBLM Bread and Pastry
Production NC II
⮚ CBLM softcopy upload
(google classroom
⮚ https://classroom.google.com
/c/NTA5MTY1ODU3NDI4
https://www.ideaedu.org/ide
a-notes-on-learning/learningappropriate-methods-forcollecting-analyzing-andinterpreting-numericalinformation/
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
Name of Application
Google Suite for Education
(Google Classroom
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
PRACTICE OCCUPATIONAL SAFETY AND HEALTH
POLICIES AND PROCEDURES
PRACTICING OCCUPATIONAL SAFETY AND HEALTH
POLICIES AND PROCEDURES
4 hours
Contents
Learning Resource
Genesis CollegesInc.
Training Plan: Front Office Services NC II
LO1. Identify
OSH
compliance
requirements
●
●
●
●
●
●
●
LO2. Prepare
OSH
requirements
for compliance
●
●
●
●
●
●
LO3. Perform
tasks in
accordance
with relevant
OSH policies
and procedures
●
●
OSH preventive and
control requirements
Hierarchy of controls
Hazard prevention and
control
General OSH principles
Work standards and
procedures
Safe handling
procedures of tools,
equipment and
materials
Standard emergency
plan and procedures in
the workplace
Communication skills
Estimation skills
Interpersonal skills
Critical thinking skills
Observation skill
Material, tool and
equipment identification
skills
Communication skills
Industry related work
activities
● General OSH principles
● OSH Violations Noncompliance work
activities
● Interpersonal skills
● Critical thinking skills
eLearning Infrastructure Requirement
( √ ) LMS
Or Others:
( √ ) application that
provide access to the
digital content and any
shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.youtube.com/wa
tch?v=svaCNxcOahQ
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.youtube.com/wa
tch?v=svaCNxcOahQ
⮚ TESDA Online Program
⮚ CBLM Front Office services
NC II
⮚ CBLM softcopy upload
(google classroom
https://classroom.google.co
m/c/NTA5MTY1ODU3NDI4
⮚ https://www.youtube.com/wa
tch?v=svaCNxcOahQ
Name of Application
Google Suite for Education
(Google Classroom
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
Google Classroom, Email &
Facebook
Genesis CollegesInc.
Training Plan: Front Office Services NC II
assessment of learning
outcomes
Unit of Competency
Module Title
Nominal Duration
Learning
Outcomes
LO1. Identify
the efficiency
and
effectiveness of
resource
utilization
EXERCISE EFFICIENT AND EFFECTIVE SUSTAINABLE
PRACTICES IN THE WORKPLACE
EXERCISING EFFICIENT AND EFFECTIVE SUSTAINABLE
PRACTICES IN THE WORKPLACE
(6 Hrs.) Align Common Competency,Unit of Competency #1
Contents
Learning Resource
●
●
●
Recording skills
Writing skills
Innovation skills
LO 2. Determine
causes of
inefficiency
and/or
ineffectiveness
of resource
utilization
●
Deductive reasoning
skill
Critical thinking
Problem solving
Observation skills
LO 3. Convey
inefficient and
ineffective
environmental
practices
●
●
●
●
●
●
●
●
Written and oral
communication skills
Critical thinking
Problem solving
Observation skills
Practice
environmental
awareness
● eLearning Infrastructure Requirement
● ( √ ) LMS
Or Others:
( √ ) application that
provide access to the
⮚ TESDA Online Program
⮚ CBLM Front Office services NC
II
⮚ CBLM softcopy upload (google
classroom
https://classroom.google.com/
c/NTA5MTY1ODU3NDI4
⮚ https://moviecultists.com/whyis-resource-utilizationimportant
⮚ TESDA Online Program
⮚ CBLM Front Office services NC
II
⮚ CBLM softcopy upload (google
classroom
⮚ https://classroom.google.com/
c/NTA5MTY1ODU3NDI4
https://www.sourcematch.team
/common-causes-inefficiencyworkplace/
⮚ TESDA Online Program
⮚ CBLM Front Office services NC
II
⮚ CBLM softcopy upload (google
classroom
https://classroom.google.com/
c/NTA5MTY1ODU3NDI4
Name of Application
Google Suite for Education (Google
Classroom
Google Classroom, Email & Facebook
Genesis CollegesInc.
Training Plan: Front Office Services NC II
digital content and any
shared resources
anywhere, anytime
( √ ) application that
allows communication
between trainers and
peers synchronous and
asynchronous; and
( √ ) application that
allows administration of
assessment of learning
outcomes
Unit of Competency
Module Title
Nominal Duration
Learning
Outcomes
LO1. Apply
entrepreneurial
workplace best
practices
Google Classroom, Email & Facebook
Google Classroom, Email & Facebook
PRACTICE ENTREPRENEURIAL SKILLS IN THE
WORKPLACE
PRACTICING ENTREPRENEURIAL SKILLS IN THE
WORKPLACE
4 hours
Contents
Learning Resource
●
●
●
LO 2.
Communicate
entrepreneurial
workplace best
practices
●
●
LO 3.
Implement costeffective
operations
●
●
●
Communication skills
Complying quality
procedures
Resourcefulness
Communication skills
Complying with
quality procedures
Following workplace
communication
protocol
Optimization of
workplace resources
5S procedures and
concepts
⮚ TESDA Online Program
⮚ CBLM Front Office services NC
II
⮚ CBLM softcopy upload (google
classroom
https://classroom.google.com/
c/NTA5MTY1ODU3NDI4
⮚ https://www.ringcentral.com/u
s/en/blog/small-business-bestpractices/
⮚ TESDA Online Program
⮚ CBLM Front Office services NC
II
⮚ CBLM softcopy upload (google
classroom
⮚ https://classroom.google.com/c
/NTA5MTY1ODU3NDI4
https://www.alertsoftware.com/blog/bestcommunication-practices-inthe-workplace
⮚ TESDA Online Program
⮚ CBLM Front Office services NC
II
Genesis CollegesInc.
Training Plan: Front Office Services NC II
●
●
Sustaining ability to
work within allotted
time and finances
Making constructive
contributions to office
operations
● eLearning Infrastructure Requirement
● ( √ ) LMS
Or Others:
( √ ) application that
provide access to the
digital content and any
shared resources
anywhere, anytime
( √ ) application that
allows communication
between trainers and
peers synchronous and
asynchronous; and
( √ ) application that
allows administration of
assessment of learning
outcomes
⮚ CBLM softcopy upload (google
classroom
https://classroom.google.com/
c/NTA5MTY1ODU3NDI4
⮚ https://www.jaggaer.com/blog
/what-cost-efficiency/
Name of Application
Google Suite for Education (Google
Classroom
Google Classroom, Email & Facebook
Google Classroom, Email & Facebook
Google Classroom, Email & Facebook
COMMON COMPETENCIES : 24 hours
Unit of Competency
DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
Module Title
DEVELOPING AND UPDATING INDUSTRY KNOWLEDGE
Nominal Duration
4 Hours + 2 hrs. SIL
Genesis CollegesInc.
Training Plan: Front Office Services NC II
Learning
Outcomes
LO1.
Seek
information on the
industry
LO2. Update
industry knowledge
LO3. Develop and
update local
knowledge
LO4. Promote
products and
services to
customers
Contents
•
•
•
•
•
•
Time Management
Skills needed to access
industry
Basic competency skills
needed to access the
internet information
Overview of quality
assurance in the industry
Role of individual staff
members
Industry information
sources
Learning Resource
TESDA Online Program
CBLM Front Office services NC II
CBLM softcopy upload (google
classroom –
https://classroom.google.com/c
/NTA5MTY1ODU3NDI4
LMS Front Office Services NC II | Read
Developing And
Updating Industry
Knowledge
Web Conference through Google
Meet/ ZOOM
Quizzes and Activities
Demonstration Videos
eLearning Infrastructure Requirement
( √ ) LMS
Or Others:
( √ ) application that provide
access to the digital content
and any shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of assessment
of learning outcomes
Name of Application
Google Suite for Education (Google
Classroom
Google Classroom, Google Meet,
Zoom, Facebook messenger,
downloadable PDF files and videos
from LMS
Google Classroom, Google Meet,
Zoom, Facebook messenger,
downloadable PDF files and videos
from LMS
Computer Graded Test using Google
Forms, Grade book Monitoring, Online oral
questioning and demonstration thru
zoom/Google Meet
Unit of Competency
Module Title
OBSERVE WORKPLACE HYGIENE PROCEDURES
OBSERVING WORKPLACE HYGIENE PROCEDURES
Nominal Duration
Learning
Outcomes
4 Hours + 2 hrs. SIL
Contents
Learning Resource
Genesis CollegesInc.
Training Plan: Front Office Services NC II
LO1. Follow hygiene
procedures
•
LO2. Identify and
prevent hygiene
risks
•
•
•
. Typical hygiene and
control procedures in the
hospitality and tourism
industries
Overview of legislation
and regulation in relation
to food handling, personal
and general hygiene
Knowledge on factors
which contribute to
workplace hygiene
General hazards in
handling of food, linen and
laundry and garbage,
including major causes of
contamination and crossinfection
Sources of and reasons for
food poisoning
eLearning Infrastructure Requirement
( √ ) LMS
TESDA Online Program
CBLM Front Office services NC II
CBLM softcopy upload (google
classroom –
https://classroom.google.com/c
/NTA5MTY1ODU3NDI4
LMS, Front Office Services NC II Read
Observing
Workplace Hygiene
Procedures
Web Conference through Google
Meet/ ZOOM
Quizzes and Activities
Demonstration Videos
•
Or Others:
( √ ) application that provide
access to the digital content
and any shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of assessment
of learning outcomes
Name of Application
Google Suite for Education (Google
Classroom
Google Classroom, Google Meet,
Zoom, Facebook messenger,
downloadable PDF files and videos
from LMS
Google Classroom, Google Meet,
Zoom, Facebook messenger,
downloadable PDF files and videos
from LMS
Computer Graded Test using Google
Forms, Grade book Monitoring, Online
oral questioning and demonstration thru
zoom/Google Meet
Unit of Competency
Module Title
PERFORM COMPUTER OPERATIONS
PERFORMING COMPUTER OPERATIONS
Nominal Duration
8 Hours + 2 hrs. SIL
Genesis CollegesInc.
Training Plan: Front Office Services NC II
Learning Outcomes
LO1. Plan and
prepare for task
to be undertaken
LO2. Input data
into computer
LO3. Access
information using
computer
LO4. Produce /
output data using
computer system
LO5. Maintain
computer equipment
and systems
Contents
•
•
•
•
•
•
•
•
•
Basic ergonomics of
keyboard and computer
use
Main types of computers
and basic features of
different operating
systems
Main parts of a computer
Storage devices and
basic categories of
memory
Relevant types of
software
General security
Viruses
OHS principles and
responsibilities
Computer capacity
eLearning Infrastructure Requirement
( √ ) LMS
Or Others:
( √ ) application that provide
access to the digital content
and any shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of assessment
of learning outcomes
Learning Resource
TESDA Online Program
CBLM Front Office services NC II
CBLM softcopy upload (google
classroom –
https://classroom.google.com/c
/NTA5MTY1ODU3NDI4
LMS Front Office Services NC II Read
Performing Computer
Operations
Web Conference through Google
Meet/ ZOOM
Quizzes and Activities
Demonstration Videos
Name of Application
Google Suite for Education (Google
Classroom
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Computer Graded Test using Google
Forms, Grade book Monitoring, Online oral
questioning and demonstration thru
zoom/Google Meet
Unit of Competency
Module Title
PERFORM WORKPLACE AND SAFETY PRACTICES
PERFORMING WORKPLACE AND SAFETY PRACTICES
Nominal Duration
4 Hours + 2 hrs. SIL
Genesis CollegesInc.
Training Plan: Front Office Services NC II
Learning Outcomes
LO1. Follow
workplace
procedures for
health, safety, and
security practices
Contents
Communication
Interactive
communication with
others
Interpersonal skills
Good working
LO2. Perform child
attitude
protection
duties
Work quietly; with
relevant to the
cooperation;
tourism industry
patience, carefulness,
cleanliness and
LO3. Observe and
aesthetic values
monitor people
Focus on task at hand
• Systems, Processes and
LO4. Deal with
Operations
emergency
Workplace health,
situations
safety and security
procedures
LO5. Maintain safe
Emergency
personal
procedures
presentation
standards
Personal presentation
• Safety Practices
LO6. Maintain a safe
Proper disposal of
and secure
garbage
workplace
Practice safety
measures
5S Implementation
• Child protection duties
relevant to tourism
industry
Rules, regulations,
policies and laws
eLearning Infrastructure Requirement
( √ ) LMS
•
•
Or Others:
( √ ) application that provide
access to the digital content
and any shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
Learning Resource
TESDA Online Program
CBLM Front Office services NC II
CBLM softcopy upload (google
classroom –
https://classroom.google.com/
c/NTA5MTY1ODU3NDI4
LMS, Front Office Services NC II Read
Performing Workplace
And Safety Practices
Web Conference through Google
Meet/ ZOOM
Quizzes and Activities
Demonstration Videos
Name of Application
Google Suite for Education (Google
Classroom
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Genesis CollegesInc.
Training Plan: Front Office Services NC II
( √ ) application that allows
administration of assessment
of learning outcomes
Computer Graded Test using Google
Forms, Grade book Monitoring, Online
oral questioning and demonstration thru
zoom/Google Meet
Unit of Competency
PROVIDE EFFECTIVE CUSTOMER SERVICE
Module Title
PROVIDING EFFECTIVE CUSTOMER SERVICE
Nominal Duration
4 Hours + 2 hrs. SIL
Learning
Outcomes
LO1. Greet
customer
Contents
Communication
- Interactive
communication with
others
LO2. Identify
needs of customers
- Interpersonal skills/
social graces with
LO3. Deliver
sincerity
service to customer • Systems, Practices
- Safe work practices
LO4. Handle queries
- Personal hygiene
through
use
of
• Attitude
common
business
- Attentive, patient and
tools and technology
cordial
- Eye-to-eye contact
LO5. Handle
- Maintain teamwork and
complaints/ conflict
cooperation
situations, evaluation
•
Theory
and
- Techniques in Selling
recommendations
- Techniques in Interview
- Conflict resolution
- Communication process
- Communication barriers
eLearning Infrastructure Requirement
( √ ) LMS
•
Or Others:
( √ ) application that provide
access to the digital content
and any shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
Learning Resource
TESDA Online Program
CBLM Front Office services NC II
CBLM softcopy upload (google
classroom –
https://classroom.google.com/c
/NTA5MTY1ODU3NDI4
LMS, Front Office Services NC II Read
Providing
Effective Customer
Service
Web Conference through Google
Meet/ ZOOM
Quizzes and Activities
Demonstration Videos
Name of Application
Google Suite for Education (Google
Classroom
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Genesis CollegesInc.
Training Plan: Front Office Services NC II
( √ ) application that allows
administration of assessment
of learning outcomes
Computer Graded Test using Google
Forms, Grade book Monitoring, Online
oral questioning and demonstration thru
zoom/Google Meet
CORE COMPETENCIES : 400 hours
Unit of Competency
RECEIVED AND PROCESS RESERVATION
Module Title
RECEIVING AND PROCESING RESERVATION
Nominal Duration
80 Hours + 12.5 hrs. SIL
Genesis CollegesInc.
Training Plan: Front Office Services NC II
Learning Outcomes
LO1 Prepare
reception area for
guest arrival
Contents
●
●
●
●
LO2. Record details
of reservation
●
●
●
LO3. Update
reservations
●
●
●
●
Product knowledge as
appropriates to the
specific industry
sector.
Reservations and
bookings terminology
Principles which
underpin reservation
procedures
Communication Skills
- Telephone skills
- Negotiation
skills
- Skills in
receiving and
processing
reservations for
multiple
product
bookings and in
response to
differing
customer needs
Reservations and
bookings terminology
Relationships between
different sectors of the
tourism industry in
relation to reservations
and bookings
including sources of
reservations
Principles which
underpin reservation
procedures
Communication Skills
Telephone skills
Skills in receiving and
processing
reservations for
multiple product
bookings and in
response to differing
customer needs
Skills in reservation
documentation
Learning Resource
TESDA Online Program
CBLM Front Office services NC II
CBLM softcopy upload (google
classroom –
https://classroom.google.com/
c/NTA5MTY1ODU3NDI4
LMS, Front Office NC II Watch the PDF in
Received and process reservation
https://youtu.be/rAfh02DZjQk
https://youtu.be/oUv2BcxAvjQ
Web Conference through Google
Meet/ ZOOM
Quizzes and
Activities
Demonstration
Videos
Genesis CollegesInc.
Training Plan: Front Office Services NC II
LO4 Advise others on
reservation details
●
Processing reservation
requests, and issuing
of documentation
within timeframes and
constraints that reflect
typical industry
●
Reservations and
bookings terminology
Relationships between
different sectors of the
tourism industry in
relation to reservations
and bookings
including sources of
reservations
Principles which
underpin reservation
procedures
Communication Skills
Telephone skills
Skills in receiving and
processing
reservations for
multiple product
bookings and in
response to differing
customer needs
Skills in reservation
documentation
Processing reservation
requests, and issuing
of documentation with
the frame and contains
the reflect typical
industry practice
Reservations and
bookings terminology
Relationships between
different sectors of the
tourism industry in
relation to reservations
and bookings
including sources of
reservations
Principles which
underpin reservation
procedures
Communication Skills
●
●
●
●
●
●
●
●
●
●
●
Genesis CollegesInc.
Training Plan: Front Office Services NC II
●
●
●
●
●
●
●
eLearning
Infrastructure
Requirement
Telephone skills
Skills in receiving and
processing
reservations for
multiple
Communication Skills
Telephone skills
Skills in receiving and
processing
reservations for
multiple product
bookings and in
response to differing
customer needs
Skills in reservation
documentation
Processing reservation
requests, and issuing
of documentation
within timeframe and
constraints that reflect
typical industry
Name of Application
( √ ) LMS
Or Others:
( √ ) application that provide access to
the digital content and any shared
resources anywhere, anytime
( √ ) application that allows
communication between trainers and
peers synchronous and asynchronous;
and
( √ ) application that allows
administration of assessment of
learning outcomes
Google Suite for Education (Google
Classroom
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Computer Graded Test using Google
Forms, Grade book Monitoring, Online
oral questioning and demonstration thru
zoom/Google Meet
Genesis CollegesInc.
Training Plan: Front Office Services NC II
Unit of Competency
Module Title
Nominal Duration
Learning Outcomes
OPERATE COMPUTERIZES RESERVATION SYSTEM
OPERATING COMPUTERIZES RESERVATION SYSTEM
80 Hours + 12.5 hrs. SIL
Contents
Learning Resource
LO1. Computerized
reservation system is
operated based on
property standards
●
LO2. Create and
process reservations
●
●
●
●
●
LO3. Send and
receive reservation
communications
●
●
●
●
●
●
TESDA Online Program
Role of Computerized CBLM Front Office services NC II
Reservations System CBLM softcopy upload (google
(CRS) within the
classroom –
tourism industry
https://classroom.google.com/c/
Range of products
NTA5MTY1ODU3NDI4
and services offered LMS, Front Office Services NC II Watch the
by CRS
video in how to operate computerize
Procedures and
reservation and PDF
codes required to
https://youtu.be/QWf9yDBv7Ns
enter and exit a
system
Mandatory fields
Requirements for
specific formatted
https://youtu.be/rAfh02DZjQk
entries
https://youtu.be/oUv2BcxAvjQ
Basic keyboarding
skills
Encoding and
decoding common
CRS entries
Web Conference through Google
Procedures for
Meet/ ZOOM
confirming, storing
and retrieving
reservations
Procedures for
amending and
canceling
Quizzes and
reservations
Activities
Procedures for
sending and
Demonstration
receiving messages
Videos
Operating a
computerized
reservations system
to process multiple
product bookings
Mandatory fields
Genesis CollegesInc.
Training Plan: Front Office Services NC II
Requirements for
specific formatted
entries
● Basic keyboarding skills
● Encoding and decoding
common CRS entries
● Procedures for
confirming, storing and
retrieving reservations
● Procedures for
amending and
canceling reservations
● Procedures for sending
and receiving messages
Operating a
computerized
reservations system
to process multiple
product bookings
eLearning Infrastructure Requirement
●
Or Others:
( √ ) application that provide
access to the digital content
and any shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of assessment
of learning outcomes
Name of Application
Google Suite for Education (Google
Classroom
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Computer Graded Test using Google
Forms, Grade book Monitoring, Online
oral questioning and demonstration thru
zoom/Google Meet
Unit of Competency
Module Title
PROVIDE ACCOMODATION RECEPTION SERVICE
PROVIDING ACCOMODATION RECEPTION SERVICE
Nominal Duration
50 Hours + 12 hrs. SIL
Learning
Outcomes
Contents
Learning Resource
Genesis CollegesInc.
Training Plan: Front Office Services NC II
LO1. Prepare
reception area for
guest arrival
●
●
●
●
●
LO2 Welcome and
register guests
●
●
●
●
LO3.
Computerized
reservation system
is operated
●
●
Types of reports handled
or generated by the front
desk including arrival
lists, occupancy rates,
guest feedback
summaries, and
accounting reports
Front desk security
systems
Range of needs and
expectations of different
types of guests
Relationship between the
front desk, typical
documentation received
and issued in a reception
desk context and other
areas of operation
including Housekeeping,
Food and Beverage
Service and Maintenance
Relationship between
accommodation
establishments and other
sectors of the tourism
industry
Skills in processing
arrivals and departures
for different types of
customers using different
variations of services
Interpersonal
communication aspects of
the unit
TESDA Online Program
CBLM Front Office services NC II
CBLM softcopy upload (google
classroom –
https://classroom.google.com/
c/NTA5MTY1ODU3NDI4
LMS, Front office Services NC II Watch he
video on how to provide accommodation
reception service
https://youtu.be/4s3Q8oTBAUE
https://youtu.be/VhDdoyRu4cs
https://youtu.be/acts-sae04g
https://youtu.be/-50j97YPM6I
https://youtu.be/fZcwD77-oPw
Web Conference through Google
Meet/ ZOOM
Quizzes and
Activities
Demonstration
Videos
Types of reports handled
or generated by the front
desk including arrival
lists, occupancy rates,
guest feedback
summaries, and
accounting reports
Front desk security
systems
Range of needs and
expectations of different
types of guests
Check-in procedures for
groups and individuals
Genesis CollegesInc.
Training Plan: Front Office Services NC II
●
Skills in processing
arrivals for different
types of customers using
different variations of
services Interpersonal
communication aspects of
the unit
●
Types of reports handled
or generated by the front
desk including arrival
and departure lists,
occupancy rates, guest
feedback summaries, and
accounting reports
Front desk security
systems
Range of needs and
expectations of different
types of guests
Relationship between the
front desk, typical
documentation received
and issued in a reception
desk context and other
areas of operation
including Housekeeping,
Food and Beverage
Service and Maintenance
Check-in and check-out
procedures for groups
and individuals
Skills in processing
arrivals and departures
for different types of
customers using different
variations of services
●
●
LO4.Perform
“During Stay”
functions
●
●
●
●
LO5. Organize
guest departure
●
●
Types of reports handled
or generated by the front
desk including
occupancy rates, guest
feedback summaries, and
accounting reports
Front desk security
systems
Range of needs and
expectations of different
types of guests
Genesis CollegesInc.
Training Plan: Front Office Services NC II
●
●
LO6. Prepare front
office records and
reports
●
●
●
●
●
●
●
●
Range of needs and
expectations of different
types of guests
Relationship between the
front desk, typical
documentation received
and issued in a reception
desk context and other
areas of operation
including Housekeeping,
Food and Beverage
Service and Maintenance
Relationship between
accommodation
establishments and other
sectors of the tourism
industry
Interpersonal
communication aspects of
the unit
Types of reports handled
or generated by the front
desk including departure
lists, occupancy rates,
guest feedback
summaries, and
accounting reports
Front desk security
system
Range of needs and
expectations of different
types of guests
Relationship between
accommodation
establishments and other
sectors of the tourism
industry
Interpersonal
communication aspects of
the unit
Types of reports handled
or generated by the front
desk including arrival
and departure lists,
occupancy rates, guest
feedback summaries, and
accounting reports
Genesis CollegesInc.
Training Plan: Front Office Services NC II
●
●
●
●
●
●
●
Front desk security
systems
Range of needs and
expectations of different
types of guests
Relationship between the
front desk, typical
documentation received
and issued in a reception
desk context and other
areas of operation
including Housekeeping,
Food and Beverage
Service and Maintenance
Relationship between
accommodation
establishments and other
sectors of the tourism
industry
Check-in and check-out
procedures for groups
and individuals
Skills in processing
arrivals and departures
for different types of
customers using different
variations of services
Interpersonal
communication aspects of
the unit
eLearning Infrastructure Requirement
( √ ) LMS
Or Others:
( √ ) application that provide
access to the digital content and
any shared resources anywhere,
anytime
( √ ) application that allows
communication between
trainers and peers synchronous
and asynchronous; and
( √ ) application that allows
administration of assessment of
learning outcomes
Name of Application
Google Suite for Education (Google
Classroom
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Computer Graded Test using Google
Forms, Grade book Monitoring, Online
oral questioning and demonstration thru
zoom/Google Meet
Genesis CollegesInc.
Training Plan: Front Office Services NC II
Unit of Competency
Module Title
CONDUCT NIGHT AUDIT
CONDUCTING NIGHT AUDIT
Nominal Duration
80 Hours + 12.5 hrs. SIL
Learning
Outcomes
LO1 Process
internal financial
transactions
Contents
●
●
●
●
LO2. Complete
routine records and
reports
●
Financial reporting
cycles and procedures in
a front office context
Importance of financial
checking and reporting
processes in the overall
financial management of
an establishment
Typical financial control
processes and
procedures as they apply
to front office operations
Identification and
rectification of typical
variances and
discrepancies
Auditing of transactions
from several operating
periods
Learning Resource
TESDA Online Program
CBLM Front Office services NC II
CBLM softcopy upload (google
classroom –
https://classroom.google.com/
c/NTA5MTY1ODU3NDI4
LMS, Front Office Services NC II Watch
video on how to conduct night audit
https://youtu.be/dT3Zuk0T-b8
https://youtu.be/TjtLVfkKtgY
Web Conference through Google
Meet/ ZOOM
Quizzes and
Activities
Demonstration
Videos
Financial reporting
cycles and procedures in
a front office context
● Importance of financial
checking and reporting
processes in the overall
financial management of
an establishment
● Typical financial control
processes and
procedures as they apply
to front office operations
● Auditing of transactions
from several operation
period
eLearning Infrastructure Requirement
Name of Application
Google Suite for Education (Google
( √ ) LMS
Classroom)
Or Others:
Google Classroom, Google Meet, Zoom,
( √ ) application that provide
Facebook messenger, downloadable PDF
access to the digital content and files and videos from LMS
●
Genesis CollegesInc.
Training Plan: Front Office Services NC II
any shared resources anywhere,
anytime
( √ ) application that allows
communication between
trainers and peers synchronous
and asynchronous; and
( √ ) application that allows
administration of assessment of
learning outcomes
Unit of Competency
Module Title
●
●
LO2. Monitor entry to
club
Computer Graded Test using Google
Forms, Grade book Monitoring, Online
oral questioning and demonstration thru
zoom/Google Meet
PROVIDE CLUB RECEPTION SERVICE
PROVIDING CLUB RECEPTION SERVICE
Nominal Duration
40 Hours + 10 hrs. SIL
Learning Outcomes
Contents
LO1. Provide
information on club
services and process
memberships
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
●
Knowledge of club and
licensing laws in relation
to entry requirements for
customers and dress
regulations
Knowledge of particular
club membership rules,
conditions, benefits and
entitlements
Customer service skills
for dealing tactfully and
politely with customers
Knowledge of club and
licensing laws in relation
to entry requirements for
customers and dress
regulations
● Knowledge of particular
club membership rules,
conditions, benefits and
entitlements
● Customer service skills
for dealing tactfully and
politely with customers
eLearning Infrastructure Requirement
( √ ) LMS
●
Learning Resource
TESDA Online Program
CBLM Front Office services NC II
CBLM softcopy upload (google
classroom –
https://classroom.google.com/c/
NTA5MTY1ODU3NDI4
LMS, Front Office Services NC II Watch
video on Provide information service and
process membership
https://youtu.be/N-7XYfzd8FY
Web Conference through Google
Meet/ ZOOM
Quizzes and
Activities
Demonstration
Videos
Name of Application
Google Suite for Education (Google
Classroom)
Genesis CollegesInc.
Training Plan: Front Office Services NC II
Or Others:
( √ ) application that provide
access to the digital content
and any shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of assessment
of learning outcomes
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Computer Graded Test using Google
Forms, Grade book Monitoring, Online oral
questioning and demonstration thru
zoom/Google Meet
Unit of Competency
Module Title
PROVIDE CONCIERGE AND BELL SERVICE
PROVIDING CONCIERGE AND BELL SERVICE
Nominal
Duration
Learning
Outcomes
LO1. Provide
information on club
services and
process
memberships
30 Hours + 10 hrs. SIL
Contents
●
●
●
●
●
●
●
●
LO2. Monitor entry
to club
●
●
Communication skill
Occupational health
and safety procedures
for luggage
Procedures and
systems for the
movement of luggage
Ability to provide
courteous and friendly
service to guests
Occupational health
and safety procedures
for luggage
Procedures and
systems for the
movement of luggage
Features of luggage
storage systems
Ability to safely handle
luggage and use
luggage storage
systems
Communication skills
Occupational health
and safety procedures
for luggage
Learning Resource
TESDA Online Program
CBLM Front Office services NC II
CBLM softcopy upload (google
classroom –
https://classroom.google.com/c
/NTA5MTY1ODU3NDI4
LMS, Front Office Services NC II
Watch Video and PDF on Providing
concierge and bell service
https://youtu.be/yC8BdtwDUmc
https://youtu.be/9yZv9hat0IA
https://youtu.be/PMv6r3wGu0w
Web Conference through Google
Meet/ ZOOM
Quizzes and
Activities
Demonstration
Genesis CollegesInc.
Training Plan: Front Office Services NC II
Knowledge of a range
of typical bell desk
services
● Procedures and
systems for the
movement of luggage
● Features of luggage
storage systems
● Ability to provide
courteous and friendly
service to guests
● Ability to safely handle
luggage and use
luggage storage
system
● Communication skills
● Knowledge of a range
of typical bell desk
services
● Ability to provide
courteous and friendly
service to guests
eLearning Infrastructure Requirement
( √ ) LMS
●
Or Others:
( √ ) application that provide
access to the digital content
and any shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers
synchronous and
asynchronous; and
( √ ) application that allows
administration of assessment
of learning outcomes
Name of Application
Google Suite for Education (Google
Classroom)
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Computer Graded Test using Google
Forms, Grade book Monitoring, Online
oral questioning and demonstration thru
zoom/Google Meet
Unit of Competency
PROVIDE CASHIERING SERVICES
Module Title
PROVIDING CASHIERING SERVICES
Nominal Duration
40 Hours + 10 hrs. SIL
Learning
Outcomes
Contents
Learning Resource
Genesis CollegesInc.
Training Plan: Front Office Services NC II
LO1. Prepare guest
folio
●
●
●
●
●
LO2. Collect cash,
cash equivalents or
non-cash
transactions
●
●
●
LO3. Process
receipts and
payments
LO4 Reconcile
financial
transactions at the
end of the shift
●
●
●
●
●
●
●
●
●
Communication skills
Knowledge of revenue
recognition.
Under-standing a
computerized
cashiering system.
Ability to provide
courteous and friendly
service to guests
Ability to perform
financial transactions
and recording the
transaction in guest
accounts
Communication skills
Knowledge of revenue
recognition.
Under-standing a
computerized
cashiering system.
Ability to provide
courteous and friendly
service to guests
Ability to perform
financial transactions
and recording the
transaction in guest
accounts
TESDA Online Program
CBLM Front Office services NC II
CBLM softcopy upload (google
classroom –
https://classroom.google.com/
c/NTA5MTY1ODU3NDI4
LMS, Front Office Services NC II
Watch Video and PDF Providing cashier
services
https://youtu.be/FlHoASvqXOY
https://youtu.be/7HyqunYlU8E
https://youtu.be/kA5yGmdDvk4
Web Conference through Google
Meet/ ZOOM
Quizzes and
Activities
Demonstration
Communication skills
Knowledge of revenue
recognition.
Under-standing a
computerized
cashiering system.
Ability to provide
courteous and friendly
service to guests
Ability to perform
financial transactions
and recording the
transaction in guest
accounts
Knowledge of revenue
recognition.
Under-standing a
computerized
cashiering system.
Genesis CollegesInc.
Training Plan: Front Office Services NC II
●
Ability to perform
financial transactions
and recording the
transaction in guest
account.
eLearning Infrastructure Requirement
( √ ) LMS
Or Others:
( √ ) application that provide
access to the digital content
and any shared resources
anywhere, anytime
( √ ) application that allows
communication between
trainers and peers synchronous
and asynchronous; and
( √ ) application that allows
administration of assessment of
learning outcomes
Name of Application
Google Suite for Education (Google
Classroom)
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Google Classroom, Google Meet, Zoom,
Facebook messenger, downloadable PDF
files and videos from LMS
Computer Graded Test using Google
Forms, Grade book Monitoring, Online
oral questioning and demonstration thru
zoom/Google Meet
Genesis CollegesInc.
Training Plan: Front Office Services NC II