Download the latest HP2-I47 exam dumps for best preparation Exam : HP2-I47 Title : Selling HP PS Lifecycle Services 2023 https://www.passcert.com/HP2-I47.html 1/6 Download the latest HP2-I47 exam dumps for best preparation 1.What does the base warranty for HP Personal Systems provide? A. Uplifted support for additional years of coverage B. Protection against accidents such as liquid spills, electrical surges, and falls C. Operating system and firmware updates D. Protection from manufacturer defects Answer: D Explanation: The base warranty for HP Personal Systems provides protection from manufacturer defects. According to the Limited Warranty and Support Guide1, HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation. Therefore, the correct answer is D. Protection from manufacturer defects. 2.Which HP Lifecycle Services can Partners sell but are fulfilled by HP? (Select three.) A. HP Fix Services B. HP Post Warranty Services C. HP Set Up Services D. HP Device Media Retention E. HP Collaborate Services F. HP Renew Services Answer: A C F Explanation: The HP Lifecycle Services that Partners can sell but are fulfilled by HP are A. HP Fix Services, C. HP Set Up Services, and F. HP Renew Services. According to the web search results, these services are part of the HP Lifecycle Services portfolio that offer various solutions for device management throughout the device lifecycle123. However, these services are not delivered by the Partners, but by HP experts or authorized service providers123. For example: - HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1. These services are fulfilled by HP or its authorized service providers using remote diagnosis and support, accidental damage protection, and multiple response time options for onsite repair or replacement1. - HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help customers reduce downtime and improve productivity2. These services are fulfilled by HP at the factory or onsite using custom system setting services, imaging and application services, device provisioning services, and installation and data migration services2. - HP Renew Services help customers accelerate their sustainability goals through more responsible computing practices3. These services are fulfilled by HP using carbon neutral computing services, device recovery service, sanitization service, deinstallation service, and recycling service3. Therefore, these are the HP Lifecycle Services that Partners can sell but are fulfilled by HP. 3.An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the 2/6 Download the latest HP2-I47 exam dumps for best preparation deal closes. What is an important detail that the Partner should consider regarding this deal? A. The Partner must complete the registration process by using the hyperlink sent in an email B. Registration must be performed within 10 days from the day the service is sold C. Delivery of the hardware must be scheduled within 30 days after the service is sold D. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal. Answer: D Explanation: The correct answer is D. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal. The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support. The Partner must use the CSN portal to input the order details, such as customer name, service type, device serial number, and service start date, within five business days of closing the deal. This is necessary to activate the service and ensure timely delivery12. The other options are incorrect because: - The Partner does not need to complete the registration process by using the hyperlink sent in an email. This is only required for customers who purchase HP Lifecycle Services directly from HP or through an online reseller3. - Registration does not have to be performed within 10 days from the day the service is sold. This is only a recommendation to avoid any delays or issues in service delivery4. - Delivery of the hardware does not have to be scheduled within 30 days after the service is sold. This is not related to the registration of HP Lifecycle Services. The hardware delivery is subject to the availability and shipping terms of the Partner or HP. 1: HP Channel Services Network 2: Hewlett Packard Enterprise Channel Services Network 3: [HP Care Pack Central] 4: [HP Care Pack Services - Frequently Asked Questions (FAQs)] 4.Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.) A. HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals. B. HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services. C. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. D. All Partners can resell HP Lifecycle Services as transactional upfront payments E. All Partners can sell HP Lifecycle Services contractually. Answer: C D Explanation: The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments. - Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers 3/6 Download the latest HP2-I47 exam dumps for best preparation with the challenges of planning for, moving to, and provisioning new devices from the cloud12. - All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34. The other options are incorrect because: - HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34. - HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 . - Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) . 1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP® Official Site 2: HP Support Services | HP® Official Site 3: HP Care Pack Services - Frequently Asked Questions (FAQs) 4: HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP® Official Site] : [HP Managed Print Services | HP® Official Site] 5.An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC. Which HP Service would help this customer? A. Hardware Support Onsite B. Defective Media Retention C. Proactive Insights D. Custom System Setting Services Answer: D Explanation: The best answer for this question is D. Custom System Setting Services. According to the HP Computer Configuration Services website1, HP Custom System Setting Services help customers accelerate workforce productivity with customized BIOS, configuration, and other system settings. This service allows customers to specify their preferred boot order and network boot options, as well as other settings, such as security features, power management, and asset tagging1. HP can apply these settings to the PCs at the factory, so they arrive ready to use, tailored to the customer’s needs1. Therefore, HP Custom System Setting Services would help the customer save time and resources by setting the boot and 4/6 Download the latest HP2-I47 exam dumps for best preparation network options on each PC before delivery. 6.Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.) A. HP Active Care B. HP pc BIOS Asset Tagging service C. HP Deinstallation Services D. HP Defective Media Retention E. HP Wolf Protect and Trace Answer: A E Explanation: The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14. The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management 7.What advantage do HP Imaging and Application Services offer customers? A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs. B. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing. C. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges. D. One-touch configuration systems allow for customer customization of their new devices after delivery and installation. Answer: A Explanation: The advantage of HP Imaging and Application Services is that systems are configured during the build process and arrive onsite ready to use, tailored to customer needs. According to the HP Image and Software Configuration Services datasheet1, HP provides several service choices that provide customers with flexibility and help ensure that devices arrive customized to their organization’s IT and business needs. The datasheet also states that HP Imaging and Application Services include support for driver installs/updates, application installs, OS setting changes, image migration, image validation, and image archiving. Therefore, the correct answer is A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs. 8.Name a benefit of HP Active Care, powered by HP TechPulse. A. Automatic performance tuning based on feedback B. Proactive issue identification and remediation C. Ability to actively change the security policies in response to threats 5/6 Download the latest HP2-I47 exam dumps for best preparation D. Actionable device and employee insights whether online or offline Answer: B Explanation: The correct answer is B. Proactive issue identification and remediation. HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2. By using HP Active Care, powered by HP TechPulse, customers can benefit from proactive issue identification and remediation, which can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1. The other options are incorrect because: - Automatic performance tuning based on feedback is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Performance Advisor, which is a software application that helps optimize the performance of HP workstations by providing feedback and recommendations on system configuration and settings3. - Ability to actively change the security policies in response to threats is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Proactive Security, which is a service that helps customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption4. - Actionable device and employee insights whether online or offline is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Manageability Services, which are cloud-based solutions that provide device and employee insights across endpoint devices and applications. They can also work offline by collecting data locally and uploading it when the device reconnects to the internet. 1: HP Active Care | HP® Official Site 2: HP TechPulse | HP® Official Site 3: [HP Performance Advisor | HP® Official Site] 4: [HP Wolf Security Services] : [HP Manageability Services | HP® Official Site] 9.A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices. What is an important consideration that you should discuss with this customer? A. The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired. B. An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition. C. An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device. D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices. Answer: D 6/6
