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HP Certification HP2-I47 Practice Exam

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HP HP2-I47 Exam
Selling HP PS Lifecycle Services 2023
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1.What does the base warranty for HP Personal Systems provide?
A. Uplifted support for additional years of coverage
B. Protection against accidents such as liquid spills, electrical surges, and falls
C. Operating system and firmware updates
D. Protection from manufacturer defects
Answer: D
Explanation:
The base warranty for HP Personal Systems provides protection from manufacturer defects. According to
the Limited Warranty and Support Guide1, HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in materials or workmanship under normal use during
the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP
or from the date HP completes installation. Therefore, the correct answer is
D. Protection from manufacturer defects.
2.Which HP Lifecycle Services can Partners sell but are fulfilled by HP? (Select three.)
A. HP Fix Services
B. HP Post Warranty Services
C. HP Set Up Services
D. HP Device Media Retention
E. HP Collaborate Services
F. HP Renew Services
Answer: A C F
Explanation:
The HP Lifecycle Services that Partners can sell but are fulfilled by HP are A. HP Fix Services, C. HP Set
Up Services, and F. HP Renew Services. According to the web search results, these services are part of
the HP Lifecycle Services portfolio that offer various solutions for device management throughout the
device lifecycle123. However, these services are not delivered by the Partners, but by HP experts or
authorized service providers123.
For example:
- HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or
replacement at home, in the office, or in the field1. These services are fulfilled by HP or its authorized
service providers using remote diagnosis and support, accidental damage protection, and multiple
response time options for onsite repair or replacement1.
- HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that
can help customers reduce downtime and improve productivity2. These services are fulfilled by HP at the
factory or onsite using custom system setting services, imaging and application services, device
provisioning services, and installation and data migration services2.
- HP Renew Services help customers accelerate their sustainability goals through more responsible
computing practices3. These services are fulfilled by HP using carbon neutral computing services, device
recovery service, sanitization service, deinstallation service, and recycling service3.
Therefore, these are the HP Lifecycle Services that Partners can sell but are fulfilled by HP.
3.An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with
HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the
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deal closes.
What is an important detail that the Partner should consider regarding this deal?
A. The Partner must complete the registration process by using the hyperlink sent in an email
B. Registration must be performed within 10 days from the day the service is sold
C. Delivery of the hardware must be scheduled within 30 days after the service is sold
D. The Partner must input order details through the HP Channel Services Network portal within five
business days of closing the deal.
Answer: D
Explanation:
The correct answer is D. The Partner must input order details through the HP Channel Services Network
portal within five business days of closing the deal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register,
track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as
training, certification, and support. The Partner must use the CSN portal to input the order details, such as
customer name, service type, device serial number, and service start date, within five business days of
closing the deal. This is necessary to activate the service and ensure timely delivery12.
The other options are incorrect because:
- The Partner does not need to complete the registration process by using the hyperlink sent in an email.
This is only required for customers who purchase HP Lifecycle Services directly from HP or through an
online reseller3.
- Registration does not have to be performed within 10 days from the day the service is sold. This is only a
recommendation to avoid any delays or issues in service delivery4.
- Delivery of the hardware does not have to be scheduled within 30 days after the service is sold. This is
not related to the registration of HP Lifecycle Services. The hardware delivery is subject to the availability
and shipping terms of the Partner or HP.
1: HP Channel Services Network 2: Hewlett Packard Enterprise Channel Services Network 3: [HP Care
Pack Central] 4: [HP Care Pack Services - Frequently Asked Questions (FAQs)]
4.Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
A. HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
B. HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
C. Partners can combine their services with HP Lifecycle Services to create a service bundle for their
customers.
D. All Partners can resell HP Lifecycle Services as transactional upfront payments
E. All Partners can sell HP Lifecycle Services contractually.
Answer: C D
Explanation:
The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to
create a service bundle for their customers and All Partners can resell HP Lifecycle Services as
transactional upfront payments.
- Partners can combine their services with HP Lifecycle Services to create a service bundle for their
customers. This can help them increase their revenue, enhance their customer relationships, and
differentiate themselves from competitors. For example, Partners can offer their own installation,
configuration, or training services along with HP Set Up Services, which are designed to help customers
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with the challenges of planning for, moving to, and provisioning new devices from the cloud12.
- All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers
pay for the service once at the time of purchase or within 90 days of the device purchase date. They are
attached to hardware by the device serial number, which is used to register and activate the service.
Customers can check the status and coverage of their HP Lifecycle Services online by entering their
device serial number34.
The other options are incorrect because:
- HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs
are services that provide an enhanced level of support and/or an extension of the duration of the HP
Limited Warranty for HP devices. They are only available for devices that are in good working condition at
the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the
same time as they purchase their devices or within 90 days of the device purchase date34.
- HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based
services are services that have a standard stock keeping unit (SKU) number and can be ordered through
the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that
extend the coverage of HP devices for one year past the base warranty or extended warranty5 .
- Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are
sold as a subscription or a pay-per-use model and require a contractual agreement between the customer
and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by
HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services
(MPS) .
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP® Official Site
2: HP Support Services | HP® Official Site 3: HP Care Pack Services - Frequently Asked Questions
(FAQs) 4: HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network :
[HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP® Official Site] : [HP
Managed Print Services | HP® Official Site]
5.An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does
not have the staff to set the
preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?
A. Hardware Support Onsite
B. Defective Media Retention
C. Proactive Insights
D. Custom System Setting Services
Answer: D
Explanation:
The best answer for this question is D. Custom System Setting Services. According to the HP Computer
Configuration Services website1, HP Custom System Setting Services help customers accelerate
workforce productivity with customized BIOS, configuration, and other system settings. This service
allows customers to specify their preferred boot order and network boot options, as well as other settings,
such as security features, power management, and asset tagging1. HP can apply these settings to the
PCs at the factory, so they arrive ready to use, tailored to the customer’s needs1. Therefore, HP Custom
System Setting Services would help the customer save time and resources by setting the boot and
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network options on each PC before delivery.
6.Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
A. HP Active Care
B. HP pc BIOS Asset Tagging service
C. HP Deinstallation Services
D. HP Defective Media Retention
E. HP Wolf Protect and Trace
Answer: A E
Explanation:
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf
Protect and Trace. According to the web search results, HP Active Care is a service that provides
managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing
from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat
detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by
HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from
devices and applications14. The other services, such as HP pc BIOS Asset Tagging service, HP
Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are
part of the HP Lifecycle Services portfolio that offers various solutions for device management
7.What advantage do HP Imaging and Application Services offer customers?
A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer
needs.
B. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects,
including gaming and printing.
C. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of
discarded paper and printer cartridges.
D. One-touch configuration systems allow for customer customization of their new devices after delivery
and installation.
Answer: A
Explanation:
The advantage of HP Imaging and Application Services is that systems are configured during the build
process and arrive onsite ready to use, tailored to customer needs. According to the HP Image and
Software Configuration Services datasheet1, HP provides several service choices that provide customers
with flexibility and help ensure that devices arrive customized to their organization’s IT and business
needs. The datasheet also states that HP Imaging and Application Services include support for driver
installs/updates, application installs, OS setting changes, image migration, image validation, and image
archiving. Therefore, the correct answer is A. Systems are configured during the build process and arrive
onsite ready to use, tailored to customer needs.
8.Name a benefit of HP Active Care, powered by HP TechPulse.
A. Automatic performance tuning based on feedback
B. Proactive issue identification and remediation
C. Ability to actively change the security policies in response to threats
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D. Actionable device and employee insights whether online or offline
Answer: B
Explanation:
The correct answer is B. Proactive issue identification and remediation.
HP Active Care is a service that provides device protection, support, and repair by using predictive
analytics and insights from HP TechPulse. It can automatically request service for users before they
experience a device disruption or failure1. HP TechPulse is an automation platform that delivers
world-class services through meaningful insights. It can monitor device health, performance, security, and
inventory, and detect issues before they become problems2.
By using HP Active Care, powered by HP TechPulse, customers can benefit from proactive issue
identification and remediation, which can help them minimize downtime, avoid productivity-draining
disruptions, and extend device life1.
The other options are incorrect because:
- Automatic performance tuning based on feedback is not a benefit of HP Active Care, powered by HP
TechPulse. This is more related to HP Performance Advisor, which is a software application that helps
optimize the performance of HP workstations by providing feedback and recommendations on system
configuration and settings3.
- Ability to actively change the security policies in response to threats is not a benefit of HP Active Care,
powered by HP TechPulse. This is more related to HP Proactive Security, which is a service that helps
customers implement and manage configuration policies, such as deny and allow lists, device guard,
credential guard, and BitLocker encryption4.
- Actionable device and employee insights whether online or offline is not a benefit of HP Active Care,
powered by HP TechPulse. This is more related to HP Manageability Services, which are cloud-based
solutions that provide device and employee insights across endpoint devices and applications. They can
also work offline by collecting data locally and uploading it when the device reconnects to the internet.
1: HP Active Care | HP® Official Site 2: HP TechPulse | HP® Official Site 3: [HP Performance Advisor |
HP® Official Site] 4: [HP Wolf Security Services] : [HP Manageability Services | HP® Official Site]
9.A customer is considering a refresh of the devices used by their employees and asks you about adding
HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
A. The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has
expired.
B. An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service
covers devices that are no longer in good working condition.
C. An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the
device.
D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the
devices.
Answer: D
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