OPERATIONS IN MANAGEMENT
ACTIVITY I
If you are a Manager/Owner/Human Resource Director/Employee of an
Organization or Business how are you going to handle the given situations below:
Report to your boss (the Store Manager) about the outdated items in the
warehouse.
Informing a manufacturer complaining about a defective products and asking for a
refund.
Informing a customer who has not made a payment for the last three months.
Giving a memo to employees about the deduction for their tardiness.
Informing the users of the company’s computer system.
ACTIVITY II
Directions: Respond to the critical situation that follows by analyzing the situation.
You are the head of public relations for a cruise line that operates in Asia. You are
shocked to read an open letter on social media from a disgruntled passenger,
complaining about the service and entertainment on a recent cruise. How are you
going to handle the said situation? What are the possible ways to avoid such?
If the letter had been published in a travel website widely read by travel agents and
cruise travelers, how might your course of action have differed?