OPERATIONS IN MANAGEMENT ACTIVITY I If you are a Manager/Owner/Human Resource Director/Employee of an Organization or Business how are you going to handle the given situations below: Report to your boss (the Store Manager) about the outdated items in the warehouse. Informing a manufacturer complaining about a defective products and asking for a refund. Informing a customer who has not made a payment for the last three months. Giving a memo to employees about the deduction for their tardiness. Informing the users of the company’s computer system. ACTIVITY II Directions: Respond to the critical situation that follows by analyzing the situation. You are the head of public relations for a cruise line that operates in Asia. You are shocked to read an open letter on social media from a disgruntled passenger, complaining about the service and entertainment on a recent cruise. How are you going to handle the said situation? What are the possible ways to avoid such? If the letter had been published in a travel website widely read by travel agents and cruise travelers, how might your course of action have differed?
