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Vendor: CompTIA
Exam Code: 220-1001
Exam Name: CompTIA A+ Certification Exam: Core 1
Version: 19.051
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QUESTION 1
A user reports that a laptop is not connecting to the corporate wireless network. A technician
confirms a with a smartphone that the corporate wireless network is available and can be
accessed. the technician observes that the Ethernet connection to the corporate network is
working. The technician disconnects the Ethernet cable.
Which of the following should the technician do NEXT to troubleshoot this problem?
A.
B.
C.
D.
Confirm that the laptop wireless card is turned on.
Confirm that the laptop is in range for the access point.
Confirm that the correct wireless network is selected.
Confirm the user's network login ID and password.
Answer: A
QUESTION 2
Several company users are frequently forgetting passwords for their mobile devices and
applications. Which of the following should the systems administrator do to reduce the number of
help desk ticketssubmitted?
A.
B.
C.
D.
Implement single sign-on.
Enable multifactor authentication.
Configure biometric authentication.
Remove complex password requirements.
Answer: A
QUESTION 3
Which of the following cloud computing concepts allows scalable services to be provided to the
client?
A.
B.
C.
D.
On-demand
Metered
Rapid elasticity
Resource pooling
Answer: C
QUESTION 4
During an inspection, it was found that data racks were not properly grounded. To pass the
inspection and address a growing concern to protect data cabling and equipment, a technician
must make sure all racks are properly grounded.
Which of the following tools should the technician use to verify this has been completed?
A.
B.
C.
D.
Multimeter
Cable tester
Tone generator
Voltmeter
Answer: A
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QUESTION 5
A technician was called to check an unexpected clicking noise on a desktop that has become
more frequent every time a video editing application is loaded. The system fans have been
replaced, but the clicking noise remains. Diagnostics have been run on the video card. Which of
the following should me the technician do FIRST?
A.
B.
C.
D.
E.
Replace the hard drive.
Replace the video card.
Do a System Restore.
Perform a full data backup.
Scan the system for viruses.
Answer: D
QUESTION 6
Which of the following devices can be used to connect multiple devices within broadcasting to
every network port?
A.
B.
C.
D.
Unmanaged switch
Hub
Firewall
Cable modern
Answer: A
QUESTION 7
A technician is setting up a Windows mobile device for a user who had trouble reading text on a
previous device, especially at night.
Which of the following adjustments would be MOST appropriate?
A.
B.
C.
D.
Use the magnifier.
Increase the resolution.
Use haptic feedback.
Utilize text-to-speech.
Answer: A
QUESTION 8
A technician is setting up a VM for use in testing software deployments. The VM is offline, but the
hypervisor is not.
Which of the following settings should the technician change to resolve this issue?
A.
B.
C.
D.
E.
Virtual security
Virtual storage
Virtual CPU
Virtual switch
Virtual RAM
Answer: C
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QUESTION 9
A projector's image begins to flicker during a presentation. The laptop display does not produce
this issue.
When a technician changes the resolution on the laptop, the issue persists. Which of the following
is the NEXT step the technician should take?
A.
B.
C.
D.
Check the connectivity of the VGA cable.
Check the connectivity of the power cable.
Change the aspect ratio on the laptop.
Change the settings of the projector
Answer: A
QUESTION 10
A technician upgraded the memory on a server from two 8GB sticks to eight 32GB. The server
memory is now
at full capacity per the user guide. When the technician powers on the system, only 128 GB of
memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest
version of the firmware on the system, which does not help. Next, the technician installs the
memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server.
Which of the following will not allow the server to recognize all of the memory installed at the
same time?
A.
B.
C.
D.
The power supply is not supplying enough power for the memory.
The memory has too many ECC errors and is shutting down
The server is overheating when all of the memory is installed.
The server needs DDR4 memory, and DDR3 is installed.
Answer: D
QUESTION 11
A technician is talking to end users about the specifications for an upgraded application server.
The users of the application report that there cannot be any unscheduled downtime or data loss.
Additionally, they would like the performance of the application to improve over the previous
server in any way possible. The previous server running RAID 5. Which of the following RAID
solutions should be implemented in this scenario?
A.
B.
C.
D.
RAID 0
RAID 2
RAID 6
RAID 10
Answer: D
QUESTION 12
An end user reports a printer error that states "Replace filament". With which of the following
types of printer is the end user MOST likely having problems?
A. ink jet
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B. Laser
C. 3-D
D. Thermal
Answer: C
QUESTION 13
Which of the following features will save the battery life of a laptop significantly if they are
disabled? (Choose two.)
A.
B.
C.
D.
E.
F.
Touchpad
Volume
Screen orientation
Cellular
Bluetooth
Fingerprint reader
Answer: DE
QUESTION 14
Which of the following technologies can be used for wireless payments?
A.
B.
C.
D.
NFC
Bluetooth
IR
LTE
Answer: A
QUESTION 15
A technician is ordering a new motherboard and processors for a company email server. When
reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket
licensing fee.
Which of the following motherboard/processor combinations should the technician order get the
BEST performance while minimizing licensing fees?
A.
B.
C.
D.
A dual-processor motherboard with six hyper threaded cores each.
A single-processor motherboard with hyper threaded eight cores.
A dual-processor motherboard with eight overclocked cores each.
A single-processor motherboard with ten overclocked cores.
Answer: D
QUESTION 16
A printer stops working in the billing department and cannot be repaired. A new printer has been
ordered and a technician is tasked with allowing other users to print to the billing manager's
printer until the new printer arrives. The manager's printer is currently used via USB connection,
and there are no network jacks available for use.
Which of the following is the BEST way for the technician to allow access to the printer?
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A.
B.
C.
D.
Create a share on the manager's computer and give the users rights to the share.
Install the printer on the users' desktops and point it to the IP address of the manager's computer.
Purchase a wireless printer so the users can access the printer via network.
Provide flash drives to the users so they can transfer data to the manager's computer for printing.
Answer: C
QUESTION 17
The touch-screen feature on a Windows device has stopped working. Which of the following
should the technician check FIRST?
A.
B.
C.
D.
Device Manager
Performance Monitor
System configuration
Digitizer settings
Answer: D
QUESTION 18
Which of the following is the MOST likely cause for a network PC to have an APIPA address?
A.
B.
C.
D.
DHCP failure
DNS resolution
Duplicate IP address
Cleared ARP cache
Answer: A
QUESTION 19
A technician needs to routinely run scripting commands in Linux but does not want to walk over
the server room every time to perform the task. The technician also travels between buildings and
has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive. Which of
the following steps should the technician take to resolve this issue? (Choose two.)
A.
B.
C.
D.
E.
F.
Increase the memory to 8GB.
Install a Linux guest VM.
Add another 500GB hard drive.
Create a Linux LiveBoot CD.
Repartition the hard drive.
Install Linux on a new ext3 partition.
Answer: EF
QUESTION 20
A technician has been informed that multiple users are receiving duplicate IP address warnings
on their workstations, and they are unable to browse the Internet. Which of the following server
types should the technician log in to in order to resolve the problem?
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A.
B.
C.
D.
DNS server
DHCP server.
Proxy server
RADIUS server
Answer: B
QUESTION 21
Which of the following devices is used to implement network security policies for an environment?
A.
B.
C.
D.
Firewall
managed switch
Repeater
Gateway
Answer: A
QUESTION 22
Which of the following peripheral types is MOST likely to be used to input actions into a PC?
A.
B.
C.
D.
Webcam
Mouse
Monitor
Optical drive
Answer: B
QUESTION 23
A technician replaced a broken LED screen on a mobile computer. The operating system can be
seen perfectly on screen, but the touch screen is non-responsive. Which of the following are the
MOST probable root causes for the given failure? (Choose three.)
A.
B.
C.
D.
E.
F.
G.
The hardware replacement used is a non-touch-screen.
The touch screen must be calibrated after a replacement.
The digitizer cable is not seated properly on the motherboard.
The new touch-screen drivers must be installed.
The replacement part is dead-on-arrival.
The LCD panel firmware must be updated.
The grounding screws are not securely attached.
Answer: ACD
QUESTION 24
In a virtual environment, which of the following allows all the VMs to have RAM allocated for use?
A. Resource pooling
B. Measured service
C. Virtual application streaming
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D. Synchronization
Answer: A
QUESTION 25
An analyst asks a technician to recommend a solution for a customer in the software
development industry, where the customer can test a variety of OS's running the various
applications that the customer produces.
The customer wants to minimize the investment in hardware. Which of the following solutions
should the technician recommended to BEST meet the customer's requirement?
A. Purchase a number of low-cost devices, installing the required Oss and applications on each one.
Use separate machines for each testing environment.
B. Purchase a high-end system meeting the hardware requirements for all of the individual Oss and
applications. Configure a VM for each testing environment.
C. Purchase one computer and create images for each computer configuration and OS. Re-image the
machine for each testing environment.
D. Purchase a number of computers, installing a VM on each one. Configure each VM with an OS for the
testing environment.
Answer: B
QUESTION 26
A user is experiencing email problems and explains to a technician that all emails with graphics or
images do not display the graphics.
Which of the following configurations would correct this behavior?
A.
B.
C.
D.
E.
Change the email settings in antivirus.
Change the security settings of the email client.
Change the firewall security settings.
Change the email proxy settings.
Change the trusted sites in the browser settings.
Answer: B
QUESTION 27
Which of the following resources in the MOST critical when using cloud file-storage
synchronization applications?
A.
B.
C.
D.
Disk speed
I/O bandwidth
RAM utilization
CPU utilization
Answer: B
QUESTION 28
A user logs on a PC and receives a message stating there is a duplicate IP address on the
network. After a system restart, the user notices the same error.
Which of the following is the MOST probable cause of the error?
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A.
B.
C.
D.
The user is still logged into another device.
The user has set a static IP address.
The user has moved to a different office.
The user has wireless and wired connections.
Answer: B
QUESTION 29
Whenever a user's machine is turned on, a black screen appears prompting the user for an
administrative password. The technician has no such password on file for this machine. Which of
the following steps should the technician take to resolve this issue?
A.
B.
C.
D.
Press and hold the CPU power button for five seconds, and then power back on.
Disconnect and reconnect the internal hard drive.
Remove the CMOS battery and reinsert it after ten seconds.
Remove the motherboard and place it back into the machine after ten minutes.
Answer: C
QUESTION 30
A server administrator set up a VM to be used in a lab setting. A technician is setting up thinclient computers to access this VM. Which of the following tasks are required to complete the
project? (Choose three.)
A.
B.
C.
D.
E.
F.
G.
H.
Connect the device to a printer.
Install the operating system.
Install a USB keyboard and mouse.
Connect the device to the network.
Install the latest system updates.
Install the latest device drivers.
Connect the device to a monitor.
Install the necessary applications.
Answer: DEH
QUESTION 31
A user is giving a presentation for the third time in a single day to off-site customers. Each time
the VGA output was used successfully. While preparing for another meeting, the laptop is
connected to a projector and the laptop displays an incompatible VGA mode error. Which of the
following could be the cause?
A.
B.
C.
D.
The laptop is forcing a resolution that is too high
The laptop is forcing a resolution that is too low
The projector does not support extended display mode
The graphic card in the laptop does not support VGA
Answer: A
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QUESTION 32
A technician receives multiple calls from users stating that documents submitted to a shared
printer are not printing. The technician can ping the device to confirm it is powered on and
connected to the network. The technician successfully prints a test page from the device control
panel. Which of the following should the technician perform NEXT?
A.
B.
C.
D.
Reinstall the print drivers
Restart the print spooler
Reconfigure TCP/IP settings
Remove and reinstall the printer
Answer: B
QUESTION 33
Which of the following encryption types is used with WPA2?
A.
B.
C.
D.
TKIP
SSH
AES
SSL
Answer: C
QUESTION 34
A user's laptop will not power on because of a system board failure. The user has important
documents stored on the laptop. Which of the following should the technician perform so the user
can access the documents?
A.
B.
C.
D.
Boot from a USD drive and copy all the files.
Replace the desktop drive with the removed laptop drive.
Run file recovery on the laptop to restore the files.
Place the hard drive in an external enclosure.
Answer: B
QUESTION 35
During an inspection, it was found that data racks were not properly grounded. To pass the
inspection and address a growing concern to project data cabling and equipment, a technician
must make sure all racks are properly grounded. Which of the following tools should the
technician use to verify this has been completed?
A.
B.
C.
D.
Multimeter
Cable tester
Tone generator
Voltmeter
Answer: A
QUESTION 36
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An employee's mobile device no longer charges, and the employee believes the battery is bad. A
technician tests the mobile device and finds it will charge on a wireless charging pad but not
when it is connected to a charging cable. Other devices charge without issue when the cable is
used. Which of the following should the technician perform BEST to resolve this issue?
A.
B.
C.
D.
Clean out the charging port on the device
Replace the mobile device's battery
Issue a new charging cable to the employee
Send the device for service and give the employee a loaner
Answer: A
QUESTION 37
An IT vendor gives a technician the following address on a support call: 192.168.15.2/32. Which
of the following BEST describes the address provided by the vendor?
A.
B.
C.
D.
IPv4 address in subnet mask format
IPv4 address in CIDR format
IPv6 address in CIDR format
IPv6 address in subnet mask format
Answer: B
QUESTION 38
A technician is installing a new wireless router in a customer's home. Which of the following
settings should the technician enable to BEST increase network security?
A.
B.
C.
D.
E.
Encryption
IP Addressing
MAC filtering
Hidden SSID
Port forwarding
Answer: A
QUESTION 39
A custom-built gaming PC is dropping frames while playing a graphic-intensive video game,
making it unplayable. Which of the following should be reviewed as potential bottlenecks?
(Choose four.)
A.
B.
C.
D.
E.
F.
G.
H.
Amount of available RAM
Number of available IP addresses
Amount of free hard drive space
Number of hard drives
Video card
Monitor refresh rate
Number of connected peripherals
Central processing unit
Answer: AEFH
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QUESTION 40
Replacement of which of the following components on a laptop will typically require reinstallation
of the OS?
A.
B.
C.
D.
Optical drive
RAM modules
Hard disk
CMOS battery
Answer: C
QUESTION 41
A technician is servicing a laptop that cannot keep an IP address. When the laptop receives an IP
address, it releases it and cycles through repeatedly. The technician has replaced the cable,
plugged into a known good network jack, and successfully connected a different laptop. Which of
the following tools should the technician use NEXT?
A.
B.
C.
D.
Tone generator
Multimeter
Cable tester
Loopback plug
Answer: D
QUESTION 42
A user calls the help desk regarding a problem connecting a laptop to the Internet.
When the laptop was plugged into the docking station, there was no connection.
The technician determines the external mouse is not working.
Which of the following should the technician perform FIRST to troubleshoot the issue?
A.
B.
C.
D.
Ensure power connections are properly seated.
Ask the user to run virus and malware scans.
Reseat the network connections and retry.
Advice the user to purchase a new docking station.
Answer: A
QUESTION 43
A user is experiencing email problems and explains to a technician that all emails with graphics or
images do not display the graphics. Which of the following configurations would correct this
behavior?
A.
B.
C.
D.
E.
Change the email settings in antivirus.
Change the security settings of the email client.
Change the firewall security settings.
Change the email proxy settings.
Change the trusted sites in the browser settings
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Answer: B
QUESTION 44
A technician is upgrading the graphics card on an SFF PC. Which of the following is MOST
important when considering the type of card to be installed?
A.
B.
C.
D.
The card's driver compatibility
The GDDR of the card
The size of the card
The cooling solution on the card
Answer: C
QUESTION 45
A technician receives the following message at bootup: OS not found. The technician notices a
flash drive inserted. Which of the following actions should the technician take FIRST?
A.
B.
C.
D.
Reinstall the OS.
Remove the USB device.
Reformat the hard disk.
Modify the boot.ini file.
Answer: B
QUESTION 46
A technician is configuring a new web server and must have over 10TB fault tolerant storage,
while minimizing the number of failure points. The applications on the server also require the
highest performance available.
Which of the following configurations would the technician MOST likely select?
A.
B.
C.
D.
RAID 0 with 15000 RPM 15TB drives
RAID 1 with 10000 RPM 8TB drives
RAID 5 with 7200 RPM 5TB drives
RAID 10 with 5400 RPM 6TB drives
Answer: B
QUESTION 47
A laptop user wants to connect three screens to a computer. The computer only has VGA and
HDMI outputs. Which of the following would enable the user to accomplish this? (Select two.)
A.
B.
C.
D.
E.
F.
USB-to-RJ-45 adapter
DisplayPort-to-HDMI adapter
Docking station
NFC
Bluetooth
USB-to-DVI adapter
Answer: CF
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QUESTION 48
A customer is having a problem with a newly installed home network. Three computers and a
cable modern are connected into a SOHO router with Cat 5e cables. Computer 1 is able to
access the Internet; however, Computer 2 and Computer 3 have no Internet access. A technician
runs the ipconfig command on Computer 1:
Computer 1:
IPv4 address: 192.168.1.100
Subnet Mask: 255.255.255.0
Gateway: 193.134.4.1
The technician then runs the ipconfig command on two other computers that are NOT able to
access the Internet:
Computer 2:
IPv4 address: 192.168.1.101
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
Computer 3:
IPv4 address: 192.168.1.102
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
Which of the following is the MOST likely reason Computer 2 and Computer 3 cannot access the
Internet?
A. The DHCP client service is disabled on Computer 2 and Computer 3. The service should be enabled
to receive the correct network settings.
B. The subnet masks are misconfigured on Computer 2 and Computer 3. The subnet mask on both
computers should be set to 255.255.252.0.
C. The gateways are misconfigured on Computer 2 and Computer 3. The gateways on both computers
should be set to 193.134.4.1
D. Computer 2 and Computer 3 are not receiving a response from the router's DHCP service. The
technician should enable DHCP.
Answer: C
QUESTION 49
A customer has connected a laptop to a projector using a VGA cable. The projector is not
displaying the image from the laptop. Which of the following combinations of keys will MOST
likely help the customer get the laptop to projector?
A.
B.
C.
D.
Fn + Del
Fn + F key
Alt + Tab
Alt + F key
Answer: B
QUESTION 50
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A laptop user reports that turning on airplane mode disconnects the external mouse. Which of the
following disabled signals caused the disconnection?
A.
B.
C.
D.
Cellular
GPS
Wireless
Bluetooth
Answer: D
QUESTION 51
Which of the following types of devices MOST likely uses electronic ink technology?
A.
B.
C.
D.
Smartphone
Phablet
E-reader
Tablet
Answer: C
QUESTION 52
A user has been terminated but is allowed to create a backup of personal files. The user has
5.2GB of data to save, and the company has agreed to give the user a disk to store information.
Which of the following should be issued to the user to hold all of the information with the
MAXIMUM amount of utilized space?
A.
B.
C.
D.
DVD-RW
BD-R DL
DVD-R DL
BD-R
Answer: C
QUESTION 53
Which of the following connector types would MOST likely be used to connect multiple monitors
to a laptop? (Choose two.)
A.
B.
C.
D.
E.
F.
HDMI
DVI-D
DisplayPort
Coaxial
BNC
Component
Answer: AC
QUESTION 54
A technician is trying to share an Internet connection from a mobile phone to a Windows 8 laptop.
Which of the following wireless connections should the technician use to share the connection?
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A.
B.
C.
D.
NFC
Bluetooth
IR
USB
Answer: B
QUESTION 55
A technician is troubleshooting what appears to be a RAM issue on a PC.
Which of the following symptoms would indicate if this is a RAM issue?
A.
B.
C.
D.
POST code beeps
Distended capacitors
Continuous reboots
Wrong BIOS time
Answer: A
QUESTION 56
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like
to know how much it will cost.
Which of the following steps should the technician take NEXT to verify if the device is repairable
before committing to a price? (Choose two.)
A.
B.
C.
D.
E.
Remove the case and organize the parts.
Document the screw locations.
Search the Internet for repair tutorials.
Consult colleagues for advice.
Place the device in rice for a few days.
Answer: AB
QUESTION 57
Which of the following peripherals would a company use to take inventory quickly and update
price tags for products? (Choose two.)
A.
B.
C.
D.
E.
F.
Barcode scanner
Label printer
Magnetic reader
KVM switch
NFC device
Flatted scanner
Answer: AC
QUESTION 58
A user wants to print a large job on both the front and back sides of the paper. Which of the
following settings should the technician advise the user to change in the printer settings?
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A.
B.
C.
D.
Collate
Orientation
Duplex
Transparency
Answer: C
QUESTION 59
A user is unable to access websites and has reported connectivity issues with pop-ups on the
screen. A technician removes malware, and then is able to ping the router and access the
websites. Which of the following NEXT steps should the technician perform in troubleshooting this
issue? (Choose two.)
A.
B.
C.
D.
E.
F.
Documents findings, actions, and outcomes.
Reboot the device to verify the fix.
Reconnect the device to the network.
Verify the settings in IPConfig.
Research the problem based on symptoms.
Run a virus scan.
Answer: AF
QUESTION 60
A user is no longer able to browse the Internet after returning from vacation. The user is able to
log in and navigate to the local intranet, but not to any outside sites. A technician pings a wellknown website by name but gets no reply. The technician then pings its IP address and gets a
reply. Which of the following commands will MOST likely resolve the issue?
A.
B.
C.
D.
ipconfig /all
ipconfig /flushdns
ipconfig /release
ipconfig /setclassid
Answer: B
QUESTION 61
A technician is determining the specifications for a desktop computer that will be used at trade
shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU,
and storage will be typical of a business workstation. Which of the following system parameters is
the MOST important for the technician to consider when choosing a power supply?
A.
B.
C.
D.
input voltage
Efficiency rating
12V rail amperage
Number of SATA connectors
Answer: A
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QUESTION 62
A user's PC is displaying an OS NOT FOUND error message when starting up. The technician
boots the computer to a recovery disk and performs a CHKDSK. The CHKDSK reports several
unfixable errors. Which of the following should the technician perform NEXT to repair the
computer?
A.
B.
C.
D.
Replace the system drive
Reinstall the OS
Reformat the system drive
Repair the OS
Answer: C
QUESTION 63
A user reports that documents from a laser printer have vertical lines covering the length of the
page where nothing is printed. The user replaces the toner cartridge, but the problem persists.
Which of the following is MOST likely to cause?
A.
B.
C.
D.
Outdated print driver
Overheated fuser
Defective toner cartridge
Dirty corona wire
Answer: D
QUESTION 64
A user wants to buy a smartphone that will allow for shopping with contactless payments. Which
of the following connection types should the smartphone have?
A.
B.
C.
D.
NFC
WiFi
IR
Bluetooth
Answer: A
QUESTION 65
A client asks a technician to upgrade the Intel i5 processor in a laptop. The client wants to
improve performance without replacing other core components. Which of the following steps are
MOST appropriate when completing the upgrade? (Choose two.)
A.
B.
C.
D.
E.
F.
Replace the thermal compound on the heat sink.
Use a socket AM2 CPU for the upgrade.
Update the HAL on the OS.
Use a socket 1155 CPU for the upgrade.
Use a socket FM1 CPU for the upgrade.
Download and install the drivers for the new CPU before the upgrade.
Answer: DF
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QUESTION 66
A technician is setting up a new wireless network at a branch office that previously had only wired
connectivity with statically assigned IP addresses. After setting up the network, the technician
configures a server to provide IP addresses to wireless clients. During testing, the technician is
unable to access the Internet or named network resources. The technician receives a valid IP
address from the DHCP server and can ping the default gateway. Which of the following should
be technician check NEXT to resolve this issue?
A.
B.
C.
D.
Ensure the options are configured to provide a DNS server.
Verify the Windows Firewall is turned off.
Configure the wireless network's SSID to be hidden.
Enable file and printer sharing in the OS.
Answer: A
QUESTION 67
A user purchases a wireless printer and sets it up in an office. The user installs all necessary
software for the printer on the computer and connects the printer to the guest wireless network.
However, when the user attempts to print to the printer, nothing happens. Which of the following
will resolve the issue?
A.
B.
C.
D.
Set up the user's computer to act as a print server.
Configure the printer to use the Internet printing protocol.
Ensure the user's computer is set to DHCP.
Connect the printer to the company wireless network.
Answer: D
QUESTION 68
A user is having a problem with printing a specific document type. The network printer OCP
shows that the printer is online with no errors. Other users are not having the same issue. The
user sends the document to another printer and the document prints. Which of the following
should a technician do FIRST in troubleshooting the problem?
A.
B.
C.
D.
Stop and restart the PC print spooler service.
Verify the user is sending the document to the correct printer queue.
Have each user send the same document to the correct printer queue.
Stop and restart the print server queues, and then have the user resend the document.
Answer: B
QUESTION 69
A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from
storage and then installing it.
Whish of the following is the BEST RAM type for the technician to retrieve?
A. SoDIMM
B. DDR4
C. Single channel
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D. ECC
Answer: B
QUESTION 70
A customer wants to upgrade a PC's internal storage to have more room to store backups,
photos, and videos.
The new storage should be large enough to avoid expanding again next year. Which of the
following BEST meets these needs?
A.
B.
C.
D.
3TB HDD
50GB NAS
500TB SAN
512GB SSD
Answer: A
QUESTION 71
The feature that allows users to store files in cloud-based when necessary, but can removed
when space is freed up, is known as:
A.
B.
C.
D.
on-demand
resource pool
synchronization application
shared resources
Answer: A
QUESTION 72
A company offers several out-of-the-box computer configurations to its clients. A client requests
several new computers for its newest location, which will be used by guests to check in upon
arrival and fill out contact information. Which of the following configurations would BEST fit this
customer's needs?
A.
B.
C.
D.
Touch-screen kiosk
Thick client
CAD workstation
Virtualized host computer
Answer: A
QUESTION 73
Which of the following does IPv6 use to autoconfigure nodes?
A.
B.
C.
D.
APIPA
Neighbor discovery
CIDR
Address resolution protocol
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Answer: B
QUESTION 74
A technician has received a call about an issue with a monitor. The technician notices certain
spots on the display never change color. Additionally, there is a faint image present when the
display is powered on, which fades after several minutes. Which of the following symptoms is this
display experiencing? (Select two.)
A.
B.
C.
D.
E.
F.
Color patterns incorrect
Dead pixels
Artifacts
Distorted image
Distorted geometry
Burn-in
Answer: BF
QUESTION 75
A user is having trouble moving and opening icons with a finger on a tablet. A technician has
checked the preferences and configured the speed and sensitivity, however, the problem
remains. Which of the following actions should the technician advise the user to take?
A.
B.
C.
D.
Connect a wireless mouse
Replace the digitizer
Restart the tablet
Clean the screen
Answer: D
QUESTION 76
A technician has noticed that when at company headquarters the laptop connection to the
Internet is more responsive than when using the company-provided phone as a hotspot. The
technician updated the drivers on the WiFi NIC without resolution and then verified the
configuration on the WiFi was correct. Which of the following configurations could cause the
decreased performance?
A.
B.
C.
D.
The connection is throttled
There is a low RFID signal
SSID is not found
It is out of range
Answer: A
QUESTION 77
The network security team has been authorized to increase the security of a wireless network.
Which of the following provides the BEST encryption on a corporate network?
A. AES
B. WPA
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C. WEP
D. TKIP
Answer: A
QUESTION 78
A user needs a device that meets all of the following criteria:
1. Longest possible battery life
2. Best-in-class viewing experience for printed text only
3. Wireless download capability for new content
Which of the following devices would BEST meet the user's requirements?
A.
B.
C.
D.
OLED laptop
E-reader
Tablet
Smartphone
Answer: B
QUESTION 79
Ann, an accountant, reports that after turning on her new laptop, she received a message stating
her IP address is already in use on the system. She
A.
B.
C.
D.
Remove the static IP configuration from the desktop.
Set the laptop configuration to DHCP to prevent conflicts.
Replace the network card in the laptop, as it may be defective.
Bridge the LAN connection between the laptop and the desktop.
Answer: B
QUESTION 80
A customer wants to purchase a new home computer. The machine will mainly be used for
internal browsing and streaming video, except on weekends when the customers' son will use it
to play games with friends.
Which of the following should the technician focus on to meet these requirements?
A.
B.
C.
D.
E.
F.
80mm case fans
Four-core processor
RAID 5 array
16GB DDR2 memory
Dual monitors
Encrypted hard drive
Answer: B
QUESTION 81
Which of the following cable types should be used to connect a cable modem to a SOHO router?
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A.
B.
C.
D.
Thunderbolt
Coaxial
USB
Ethernet
Answer: D
QUESTION 82
Which of the following channels would commonly be used on an 802.11 wireless network?
A.
B.
C.
D.
6
17
802
8080
Answer: A
QUESTION 83
A technician is troubleshooting a Windows CAD workstation that is running slow. The computer
uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on
an identical workstation.
Which of the following should the technician perform FIRST to troubleshoot the problem?
A.
B.
C.
D.
Replace the write cache battery.
Check the event log any cache issues.
Clear the RAID configuration file and restart the PC.
Replace the RAID controller write cache module.
Answer: B
QUESTION 84
A business owner wants to provide security to laptop users with the ability to charge their devices,
access corporate LAN resources, and allow for a variety of their removable hardware. Which of
the following devices would BEST meet the owner's needs?
A.
B.
C.
D.
Docking station
Port replicator
Thunderbolt
USB hub
Answer: A
QUESTION 85
A technician has noticed that when at company headquarters the laptop connection to the
Internet is more responsive than when using the company-provided phone as a hot-spot. The
technician updated the drivers on the WiFi NIC without resolution and then verified the
configuration on the WiFi was correct.
Which of the following configurations could cause the decreased performance?
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A.
B.
C.
D.
The connection if throttled.
There is a low RFID signal.
SSID is not found.
It is out of range.
Answer: A
QUESTION 86
An associate is seeking advice on which device to purchase for a friend who is a business owner.
The friend needs the ability to chat activity while keeping in contact with the home office. Which of
the following would be the BEST recommendation?
A.
B.
C.
D.
Smart watch
Fitness monitor
Global positioning sensor
Portable hot-spot
Answer: A
QUESTION 87
A company uses a laptop for employees to clock in and out for work. Which of the following
devices should be installed to ensure one employee cannot impersonate another?
A.
B.
C.
D.
E.
Biometric
Smart card reader
Webcam
Digitizer
Barcode reader
Answer: A
QUESTION 88
A user reports all printouts from a laser printer print so that the words smear when touched.
Which of the following should the technician perform to BEST resolve the issue?
A.
B.
C.
D.
E.
Install a new toner cartridge.
Calibrate the print heads.
Reinstall specialized paper.
Clean the heating element.
Replace the fuser.
Answer: D
QUESTION 89
A user reports the computer network seems slow. The user's office had one network port
available, but the user needed to add more network devices. The user located an older network
device that allowed multiple connections. However, the network performance decreased due to
collisions. Which of the following explains the cause of this issue?
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A.
B.
C.
D.
The user connected a bridge.
The user connected a router.
The user connected a switch.
The user connected a hub.
Answer: D
QUESTION 90
A user reports a computer pauses for a long time when opening files in the music library after
importing an existing music library from another device. After backing up the data, which of the
following would BEST resolve this problem?
A.
B.
C.
D.
Defragment the physical drive.
Perform a zero fill of the hard drive.
Conduct a quick format of the affected hard drive.
Run a surface-level scan on the hard drive.
Answer: A
QUESTION 91
Which of the following types of network configurations would a university with a network spread
across a large city MOST likely use?
A.
B.
C.
D.
PAN
WAN
MAN
LAN
Answer: C
QUESTION 92
A technician is setting up a wireless printer that is capable of supporting 54Mbps maximum
throughput and a 5GHz radio frequency band for communication. The technician must configure
the SOHO router to support the printer. Which of the following should the technician enable on
the wireless SOHO router to ensure wireless connectivity to the printer?
A.
B.
C.
D.
802.11a
802.11b
802.11g
802.11n
Answer: A
QUESTION 93
A user is having issues with a smartphone that will not make calls; however, the user can browse
the Internet with WiFi. Which of the following is MOST likely to cause of this issue?
A. GPS turned on
B. Cellular turned off
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C. Airplane mode on
D. Bluetooth is off
Answer: B
QUESTION 94
Which of the following is the main purpose of the +5VSB output of a power supply?
A.
B.
C.
D.
It allows peripherals to draw power when the machine is off
It provides power to the audio and sound boards of the machine
It acts as the main voltage supply to the motherboard and processor
It powers all expansion cards and external device hubs
Answer: A
QUESTION 95
A technician set up a four-port KVM recently. One of the computers does not respond when the
technician types on the keyboard. Which of the following should the technician do FIRST?
A.
B.
C.
D.
E.
Change the KVM cable
Check the keyboard for damage
Replace the KVM
Check all cable connections
Replace the keyboard
Answer: D
QUESTION 96
A network consultant is configuring an existing server with five customer-purchased hard drives.
The customer's requirements include redundancy and double fault tolerance. Which of the
following would BEST utilize the existing drives and meet the customer's expectations?
A.
B.
C.
D.
RAID 1
RAID 3
RAID 5
RAID 10
Answer: D
QUESTION 97
Joe, a user, has purchased a new mobile device that uses a different OS than his previous one.
Joe wants to copy his contacts and appointments from his corporate account without entering
them manually.
Which of the following would be the BEST way for a technician to assist Joe?
A.
B.
C.
D.
Log into the same email provider on the new device, and restore the contacts and dates.
Create a Bluetooth connection between Joe's devices, and copy his contacts and calendar.
Back up the old mobile device to a PC, and import the contacts and schedule from the PC.
Use NFC to transfer all compatible data from one device to the other.
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Answer: A
QUESTION 98
A user reports that printing on heavy cardstock paper results in the image smearing if touched.
When printing on plain paper, the problem does not occur.
Which of the following would be the NEXT troubleshooting step to perform?
A.
B.
C.
D.
Increase the fuser temperature.
Change the paper feed rate.
Clean the transfer roller.
Replace the toner cartridge.
Answer: A
QUESTION 99
A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only
happen when the laptop is moved from one room to another. The technician reseated the hard
drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the
following is the MOST probable cause of the issue?
A.
B.
C.
D.
E.
Residual energy on the motherboard
System overheating
Distended capacitors
Loose battery connection
CMOS battery failure
Answer: D
QUESTION 100
An end user has signed up to use a web-based calendar application. Which of the following
solutions has the user purchased?
A.
B.
C.
D.
DaaS
SaaS
PaaS
laaS
Answer: B
QUESTION 101
A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is
concerned about IoT devices getting hacked.
Which of the following BEST address the customer's concerns? (Choose two.)
A.
B.
C.
D.
Use the latest encryption standard on the wireless network and set a strong password.
Enable two-factor authentication for the IoT device's cloud account, if it is available.
Separate the IoT thermostat by segregating it in a DMZ network.
Disable wireless access on the thermostat to make it unshakable.
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E. Upgrade the customer's router to the latest version to improve network security.
F. Upgrade the customer's wireless network encryption to WPA.
Answer: AC
QUESTION 102
A technician wants to block remote logins to a server. Which of the following ports should be
blocked?
A.
B.
C.
D.
21
23
80
443
Answer: B
QUESTION 103
A company has very strict rules regarding proprietary information leaving the premises. All
computers host proprietary information. A technician is called to repair a computer on-site at the
company's corporate office.
The technician identifies the troubleshooting steps to create a plan of action. The technician
determines the computer needs to be taken off-site for repair.
Which of the following should the technician do NEXT?
A.
B.
C.
D.
Check corporate policies for guidance.
Get authorization from the manager.
Delete proprietary data before leaving the building.
Remove the HDD and send the device for repair.
Answer: A
QUESTION 104
Several computers are having network connectivity issues. Two of the computers are wired and
are not having any issues. The technician verifies that none of the computers having issues have
been assigned a static IP.
Which of the following should the technician check NEXT?
A.
B.
C.
D.
Check the closest AP for the area.
Check each wireless adapter switch
Check the group's network switch.
Check the DHCP server.
Answer: D
QUESTION 105
A customer accidentally drops a laptop while it is charging. The next day, the customer notices
the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop
will not turn on and calls a technician to investigate. The technician confirms the laptop will not
turn on even though it is connected to the
power adapter.
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Which of the following components is the MOST likely cause of this behavior?
A.
B.
C.
D.
Power adapter
Battery
DC jack
Hard drive
Answer: C
QUESTION 106
A systems administrator is configuring a server to host several virtual machines. The
administrator configures the server and is ready to begin provisioning the virtual machines. Which
of the following features should the administrator utilize to complete the task?
A.
B.
C.
D.
E.
Hypervisor
Disk management
Terminal services
Device Manager
Virtual LAN
Answer: A
QUESTION 107
A network administrator must install a device that will proactively stop outside attacks from
reaching the LAN.
Which of the following devices would BEST meet the organization's needs?
A.
B.
C.
D.
IPS
IDS.
Proxy server
Authentication server.
Answer: A
QUESTION 108
Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile
device will have enough power for these events. She is concerned about wall outlet availability at
the conferences and needs to continuously use her device for important updates. Which of the
following should a technician recommend to BEST accommodate Ann's needs?
A.
B.
C.
D.
Wireless charging pad
Built-in battery case
Extra charging cords
Airplane mode
Answer: A
QUESTION 109
Which of the following charging and data ports has a non-directional connector?
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A.
B.
C.
D.
Micro-USB
Mini-USB
USB-A
USB-C
Answer: D
QUESTION 110
A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to
WiFi. All applications on the device are working unless they require connectivity. Which of the
following is MOST likely causing the problem?
A.
B.
C.
D.
Airplane mode
Tethering
Disabled hot-spot
VPN
Answer: A
QUESTION 111
Which of the following Ethernet cables would BEST support an application that requires a 600
Mbpsthroughput at the lowest price point?
A.
B.
C.
D.
Cat 3
Cat 5
Cat 5e
Cat 6
Answer: C
QUESTION 112
A client has three locations within city limits that need to be networked. Vendor network
requirements for all three locations are a minimum of 1GB. Which of the following are the types of
networks that will MOST likely be used for internal office and office-tooffice networking? (Choose
two.)
A.
B.
C.
D.
E.
F.
MAN
LAN
WAN
PAN
SAN
WLAN
Answer: AB
QUESTION 113
Which of the following terminates a coaxial cable?
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A.
B.
C.
D.
DB9
RJ45
RG-59
RS-232
Answer: C
QUESTION 114
A customer asks a technician to help set up a specialized computing system for video editing.
Which of the following should the technician install on the workstation to BEST meet the
customer's specifications? (Choose two.)
A.
B.
C.
D.
E.
F.
SSD
Dual monitors
Gigabit NIC
Hypervisor
Docking station
NAS
Answer: AB
QUESTION 115
A technician is replacing a broken screen on a new company laptop but does not have repair
information from the vendor.
Which of the following is the BEST way to proceed?
A.
B.
C.
D.
Document and label the cable and screw locations.
Replace the screen with a non-OEM.
Update the firmware on the device before repairing it.
Wait for the vendor to provide more information.
Answer: A
QUESTION 116
An end user wants to have a second monitor installed on a laptop. Which of the following would
allow a technician to configure the laptop to show both screens once the cable is connected?
A.
B.
C.
D.
Plug an external monitor into the USB port.
Use the Fn and function key combination
Adjust the monitor display settings.
Enable DisplayPort.
Answer: C
QUESTION 117
A customer's laptop display has suddenly become very dim. The image of the display can only be
seen with a bright, external light, as adjusting the brightness/contracts controls does not cause
much change.
Which of the following components MOST likely needs to be replaced?
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A.
B.
C.
D.
LCD panel
Inverter
Video card
Digitizer
Answer: B
QUESTION 118
A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the
screen. When a different laptop is connected to the projector, the image appears to be correct but
is very dim.
Which of the following steps should the technician take to address these issues? (Choose two.)
A.
B.
C.
D.
E.
F.
Update the video drivers on the laptop.
Increase the projector contrast.
Replace the original laptop.
Change the aspect ratio on the projector.
Replace the bulb in the projector.
Modify the laptop's display resolution.
Answer: BD
QUESTION 119
Multiple users report that the network printer, which is connected through the print server, is not
printing.
Which of the following should a technician do FIRST to remedy this situation?
A.
B.
C.
D.
Replace the USB cable.
Reinstall the drivers on users' PCs.
have users restart their PCs.
Clear the print queue.
Answer: D
QUESTION 120
A user reports that a computer keeps shutting itself down. After troubleshooting, the technician
determines the shutdowns occur whenever the computer is stressed, such as when the user is
compiling a program in Visual Studio. Which of the following is MOST likely the issue?
A.
B.
C.
D.
The Visual Studio program is corrupted and needs to be reinstalled.
The OS has not been updated recently and requires a reboot.
The video card needs to be upgraded to run graphics-intensive applications.
The CPU is overheating because of excessive dust buildup in the heat sink and the fan.
Answer: D
QUESTION 121
Which of the following connection types can be used simultaneously for video, storage, and
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audio?
A.
B.
C.
D.
Thunderbolt
DVI
DisplayPort
HDMI
Answer: A
QUESTION 122
A technician upgraded the CPU, and now the system fails to stay powered on for more than 30
seconds.
Which of the following components should be checked?
A.
B.
C.
D.
Memory
CMOS battery
Thermal paste
Power supply
Answer: C
QUESTION 123
A customer's laptop display has suddenly become very dim. The image on the display can only
be seen with a bright, external light, as adjusting the brightness/contrast does not cause much
change. Which of the following components MOST likely needs to be replaced?
A.
B.
C.
D.
LCD panel
Inverter
Video card
Digitizer
Answer: B
QUESTION 124
Which of the following display types will be able to show the WIDEST range of colors?
A.
B.
C.
D.
LCD
CCFL
OLED
TFT
Answer: C
QUESTION 125
A technician is troubleshooting a touch screen laptop that has a cracked screen. After replacing
the physical display, the laptop is showing images correctly, however, the screen no longer
responds to touch. Which of the following components of the laptop MOST likely needs to be
replaced?
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A.
B.
C.
D.
Digitizer
Webcam
GPU
Inverter
Answer: A
QUESTION 126
Which of the following connection types does a computer need to use a legacy KVM?
A.
B.
C.
D.
BNC
DB15
Coaxial
PS/2
Answer: B
QUESTION 127
A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only
happen when the laptop is moved from one room to another. The technician reseated the hard
drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the
following is the MOST probable cause of the issue?
A.
B.
C.
D.
E.
Residual energy on the motherboard
System overheating
Distended capacitors
Loose battery connection
CMOS battery failure
Answer: D
QUESTION 128
A technician has been called in to troubleshoot a connectivity issue. The user reports an inability
to connect to any resources. The technician runs the ipconfig command, and the results show
that the media is disconnected. The technician checks the network cable, and it is secure on both
ends. The technician tests and verifies the cable is working, and then goes to the wiring closet
and verifies the switchport and patch cable both work. However, there are wires pulled out of the
patch panel. Which of the following tools should the technician use to BEST resolve the problem?
A.
B.
C.
D.
Punchdown tool
Crimper
Tone generator
Wire strippers
Answer: A
QUESTION 129
SIMULATION
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Laura, a customer, has instructed you to configure her home office wireless access point.
She plans to use the wireless network for finances and has requested that the network be setup
with the highest encryption possible.
Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that
her network is not being interfered with by the other networks.
She requests that the default settings be changed to the following.
Wireless Name: HomeWiFi
Shared Key: CompTIA
Router Password: Secure$1
Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.
Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
Smartphone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11
INSTRUCTIONS
Configure Laura’s wireless network using the network adapter window.
If at any time you would like to bring back the initial state of the situation, please click the Reset
All button.
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Answer:
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QUESTION 130
Drag and Drop Question
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Drag each mobile technology to the description of its use. Some answers will not be used.
Answer:
QUESTION 131
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Drag and Dro Question
A customer, Ann, has requested two custom PCs, one to be used for gaming and the other to be
used as a virtualization workstation for her business.
The gaming PC should support the latest games and gaming peripherals.
The virtualization workstation should be able to host several production virtual machines as part
of Ann’s home business.
INSTRUCTIONS
Use the tabs at the top to switch between the PCs.
Objects should be placed on the appropriate slot/display areas and can only be used once.
All slot/display areas should be filled.
If at any time you would like to bring back the initial state of the simulation, please click the Reset
All button.
Answer:
QUESTION 132
SIMULATION
The network administrator has changed the IP address of ComputerA from 192.168.1.20 to
10.10.10.20 and now jane, a user, is unable to connect to file shares on ComputerA from
ComputerB using the computer name.
INSTRUCTIONS
Using the available tools, resolve the connectivity issues.
After troubleshooting the issue, verify a successful connection.
If at any time you would like to bring back the initial state of the simulation? please click the Reset
All button.
Answer:
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We not need to flush the DNS to have the new IP address assigned to the same computer name.
Use the itconfig/flushdns command.
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