PAMANTASAN NG LUNGSOD NG MAYNILA
(University of the City of Manila)
PLM BUSINESS SCHOOL
GRADUATE SCHOOL PROGRAM
DEGREE PROGRAM
MASTER IN BUSINESS ADMINISTRATION
COURSE CODE
COURSE TITLE
UNITS
MBA-623
OPERATIONS MANAGEMENT
3
COURSE
DESCRIPTION
COURSE
TYPE
PRE-REQUISITE/
CO-REQUISITE
PRE-REQUISITE TO
This course is about managing resources and activities in transforming inputs to outputs that create value to
customers, to the organization and other stakeholders in an effective and efficient manner.
Through an effective application of operations management’s concepts, tools, techniques and strategies, an
organization can gain a sustainable competitive advantage.
The course covers operations management decisions on product and service design, process design, quality
management, location strategy, capacity planning, layout design, human resource & job design, supply chain
management, inventory management JIT/lean production systems, short-term scheduling and maintenance &
reliability.
UNIVERSITY VISION
The Pamantasan ng Lungsod ng Maynila shall be the premier people’s university pursuing public interest an national development.
UNIVERSITY MISSION
The Pamantasan ng Lungsod ng Maynila shall form critical-minded and service-oriented leaders and innovators in various disciplines through accessible and relevant
quality education, transformative institutional research and extension services, and key linkages.
CORE VALUES
The Pamantasan ng Lungsod ng Maynila shall be guided by the values of academic excellence, integrity and social responsibility, and by the principles of Karunungan, Kaunalaran
and Kadakilaan.
GOALS AND KEY RESULT AREAS
“RAISE PLM”
Provide Relevant Quality Tertiary Education
Generate Augmented Resources
Sustain Institutionalized Research and Extension
Deliver Service to the Public
Advance Employee, Faculty and Student Welfare
Promote Public Interest
Establish Linkages and Partnerships
Optimize Management of Resources
PROGRAM EDUCATIONAL OBJECTIVES
Graduates of Master in Business Administration are expected to:
• Develop business competencies necessary to design and implement strategies to improve overall organizational results taking into consideration the ethical and
international issues of the business environment.
• Enhance competencies in problem analysis and resolution, team management, performance management, communication and interpersonal skills and project
management.
• Equip students with theoretical and practical knowledge which can benefit tremendously in managerial and administrative jobs.
PROGRAM OUTCOMES
A graduate of the Master in Business Administration program must:
a. Perform highest level of work quality
b. Convey ideas clearly both in oral and written English.
c. Apply the principles of the different forms of communication.
d. Conduct feasibility study, business research and business plans.
e. Apply the concepts and principles of good interpersonal relations.
f. Prepare, analyze, and evaluate reports, proposals, and concept papers.
g. Demonstrate leadership qualities, civic mindedness, and responsible citizenship.
h. Conduct environmental scanning in preparation for strategic and feasibility plans.
i. Explain the concepts, approaches and techniques of environmental conservation.
j. Participate actively in business associations and comply with their policies and obligations.
k. Develop a strong personality that demonstrate firm leadership and decision-making ability.
l. Develop the ability to access, retrieve and disseminate information using Information Technology (IT).
m. Know and understand the country’s national development thrusts, concerns and socio-economic indicators.
n. Demonstrate the values of fairness, transparency, accountability, hard work, honesty, patience, diligence, innovativeness, and risk taking
2 | PLM/BUSINESS SCHOOL/GRADUATE PROGRAM / MBA/ OPERATIONS MANAGEMENT/Cecile Santiago, DBA, RCh.E
Session
Week1
Introduction to
Operations
Management
No. Of
Hours
3.5 hours
Week 2
Learning Objectives
The learners shall be able to:
1. Understand and comply
with the course
requirements in order to
pass.
2. Discuss OM terms;
3. Compare and contrast
services and
manufacturing operations;
4. Discuss the key aspects of
operations management in
decision making.
5. Fully grasp the importance
of the role of Operations
Management in any
organization.
6. Identify the current
challenges in OM
7. Describe the relationship
among the three major
functional areas of an
organization;
8. Explain how business
organizations gain
competitive advantage in
operations
9. Discuss strategy and its
connection with the
company’s objectives,
mission and vision
statements.
1.
3.5 hours
2.
3.5 hours
1.
Solve problems on partial
and multi-factor
productivity;
Relate productivity with
competitiveness;
Review OM Tools: Project
Management
Topics for Discussion
1.
Introduction of Students
2.
House Rules
3.
Discussion of Course
Coverage, Course Outline
and Course Requirements
4.
Introduction to the Course
5.
Developing Strategies
6.
Gaining Competitive
Advantage Through OM
7.
Assignment of Topic
1.
Productivity
Methodology
Synchronous &
Asynchronous in All
sessions
Interactive
Discussion
1.
2.
Project Management
Lecture
Interactive
Discussion
Problem Solving
Assignment
Concept
Application –
(Case)
Assignment
Read
Supplementary Resources
Required Readings
Participation in the
Discussion
Assignment of
Topic for
Research and
Schedule of
Presentation
3.
4.
1.
Assessment/
Evaluation
Quiz
Heyl, J. (2014). Operations
and Productivity.Retrieved
from
http://cbafaculty.org/Operati
ons_Management/hr_om11
_ch02.ppt
Required Readings
Heyl, J. (2014). Operations
and Productivity.Retrieved
from
hhttp://homes.ieu.edu.tr/stu
nali/courses/ch1_om.ppt
Quiz
3 | PLM/BUSINESS SCHOOL/GRADUATE PROGRAM / MBA/ OPERATIONS MANAGEMENT/Cecile Santiago, DBA, RCh.E
Session
Week 4
Arielle
No. Of
Hours
3.5 hours
Learning Objectives
Topics for Discussion
The learners shall be able to:
2. Review OM Tools:
Forecasting
2.
1.
2.
3.
4.
5.
6.
7.
8.
Week 3
Neil
3.5 hours
1.
2.
3.
4.
Use terms properly;
List some reasons for
designing or redesigning
products;
Discuss the objectives of
product design
Discuss the importance of
legal, ethical and
environmental issue in
product design;
Describe the phases in
product design and
development;
Identify some sources of
design ideas;
Discuss the issues and
challenges in service
design;
Apply Techniques like
Decision Tree Analysis
and Decision Making
Relate the importance of
quality management with
competitiveness of a firm;
Discuss the different
elements of TQM;
Apply the different tools of
TQM;
Apply SPC;
3.5 hours
1.
2.
Explain the strategic
importance of process
selection;
Explain how process
selection affect the
1.
1.
2.
3.
4.
5.
Product Strategies
Product Life Cycles
Product-by-Value Analysis
Product Development
Techniques that are
important to the design of a
product
6. Defining the Product
7. Documents for Production
8. Service Design
9. Documents for Services
10. Application of Decision
Trees to Product Design
Transition to Production
11. Assignment for Next Week
2.
Managing Quality & SPC
1.
1.
2.
2.
3.
4.
5.
6.
Definition & Implications of
Quality
Cost of Quality
International Quality
Standards
Total Quality Management
Tools of TQM
Statistical Process Control
(SPC)
Role of Inspection
Process Strategy
2.
3.
Assessment/
Evaluation
Supplementary Resources
Forecasting
3. Assignment for Next Week
Design of Goods & Services
7.
Week 4
Darling
Methodology
1. Process Strategies
Process Analysis & Design
Service Process Design
3.
3.
1.
2.
Student
Presentation
Interactive
Discussion
Assignment
Concept
Application –
(Case)
1.
Student
Presentation
Interactive
Discussion
Assignment:
Concept
Application –
(Case)
1.
2.
3.
Student
Presentation
Assignment
Participation
Student
Presentation
Interactive
Discussion
1.
2.
3.
4.
Presentation
Participation
Quiz
Assignment
2.
3.
Student
Presentation
Assignment
Participation
4 | PLM/BUSINESS SCHOOL/GRADUATE PROGRAM / MBA/ OPERATIONS MANAGEMENT/Cecile Santiago, DBA, RCh.E
Session
No. Of
Hours
Week 5
Sauro
Week 5
Sauro
3.5 hours
Learning Objectives
The learners shall be able to:
organization;
3. Compare and contrast the
different processing types;
4. Discuss automated
approaches to processing;
5. Explain the need for
management of
technology;
6. Apply the concepts
learned.
1. Explain why some
organizations make
location decisions;
2. Explain the importance of
location decisions;
3. Discuss the options that
are available for location
decisions;
4. Explain why some
organizations make
location decisions;
5. Explain the importance of
location decisions;
6. Discuss the options that
are available for location
decisions;
7. Outline the decision
process for location
decisions;
8. Use the techniques
presented to solve typical
problems.
1. Explain the importance of
capacity planning;
2. Discuss ways of defining
and measuring capacity;
3. Describe the major
determinants of effective
capacity;
4. Discuss the major
considerations related to
developing capacity
alternatives;
5. Apply Tools like
Topics for Discussion
4.
5.
Selection of Equipment &
Technology
Technology in Services
Methodology
3.
Assignment:
Concept
Application –
(Case)
1.
Student
1.
Presentation
Interactive
2.
Discussion
3.
Problem Solving 4.
Assignment
Assessment/
Evaluation
Supplementary Resources
Location Strategies
1.
2.
3.
4.
5.
Importance
of
Location
Decisions
Factors that Affect Location
Decisions
Methods of Evaluating
Location Alternatives
Service Location Strategy
Assignment for Next Week
Capacity Planning
1.
2.
3.
4.
5.
6.
Design & Effective Capacity 2.
Considerations for a good
capacity decision
3.
Managing Demand
4.
Capacity Planning
Break-Even Analysis
Application
of
Decision
Trees to Capacity Decisions
Student
Presentation
Assignment
Quiz
Participation
5 | PLM/BUSINESS SCHOOL/GRADUATE PROGRAM / MBA/ OPERATIONS MANAGEMENT/Cecile Santiago, DBA, RCh.E
Session
No. Of
Hours
Week 6
Michelle
Learning Objectives
Topics for Discussion
The learners shall be able to:
Forecasting, Decision Tree
Analysis and Decision
Making;
6. Apply the approaches that
are useful for evaluating
capacity alternatives.
1. Explain some reasons for
the redesign of layout;
2. Compare and contrast the
basic layout types;
3. Solve simple line
balancing problems;
4. Create simple process
layouts.
Layout Strategies
1.
2.
3.
4.
5.
6.
7.
8.
9.
Week 7
Rafael
3.5 hours
1.
2.
3.
4.
5.
6.
7.
8.
Explain the importance of
work design
Describe the approaches
to job design;
Explain the term
knowledge-based pay;
Explain the purpose of
methods analysis and
describe how methods
studies are performed.
Describe four commonly
used techniques for
motion study;
Discuss the impact of
working conditions on job
design;
Define a standard time;
Describe and compare
time study methods and
perform calculations;
2.
3.
4.
5.
6.
7.
8.
Assessment/
Evaluation
Supplementary Resources
Importance
of
Layout
Decisions
Office Layout and Retail
Layout
Warehouse and Storage
Layouts
Fixed Position Layout
Process-Oriented Layout
Work Cells (Requirements,
Staffing, Balancing)
Repetitive and ProductOriented Layout
Assembly line balancing
Assignment for Next Week
Human Resource, Job Design&
Work Measurements
1.
Methodology
1.
2.
Human Resource Strategy
for competitive advantage
3.
Labor Planning
Job Design
Ergonomics and the Work
Environment
The Visual Workplace
Labor Standards
Ethics
Assignment for Next Week
Student
Presentation
Interactive
Discussion
Assignment
1.
2.
3.
Student
Presentation
Assignment
Participation
6 | PLM/BUSINESS SCHOOL/GRADUATE PROGRAM / MBA/ OPERATIONS MANAGEMENT/Cecile Santiago, DBA, RCh.E
Session
Week 8
Week 9
Katherine
No. Of
Hours
3.5 hours
Learning Objectives
The learners shall be able to:
9. Describe work sampling
and perform calculations;
10. Compare stopwatch time
study and work sampling;
11. Contrast time and output
pay systems.
MIDTERM EXAM
1. Explain what supply chain
is and its objective;
2. Explain the need to
manage supply chain and
its potential benefits;
3. Explain the importance of
outsourcing;
4. Identify the elements and
issues in supply chain
management;
5. Describe the bullwhip
effect and the reasons why
it occurs;
6. Explain the value of
strategic partnering;
7. Discuss the critical
importance of importance
of information exchange
across a supply chain;
8. Explain the term value
analysis;
9. Explain the importance of
the purchasing function in
business organizations
10. Describe the
responsibilities of
purchasing;
11. Identify guidelines for
ethical behavior in
purchasing.
Week 10
Darling, Sauro
1.
Define the term inventory
and the reasons for
Topics for Discussion
Supply Chain Management
1.
2.
3.
4.
5.
Value Chain Analysis
7.
Logistics & Distribution
Management
8.
Ethics and Sustainable
Supply Chain Management
Measuring Supply Chain
Performance
The SCOR Model
Evaluating Disaster Risk in
the Supply Chain
Managing the Bullwhip
Effect
Supplier Selection Analysis
Transportation Mode
Analysis
Warehouse Storage
10.
11.
12.
13.
14.
15.
1.
Importance of Supply Chain 2.
Management
Six Sourcing Strategies and
Sourcing Issues
Supply Chain Risk
Managing the Integrated
Supply Chain
Building the Supply Chain
Base
6.
9.
Methodology
Inventory Management
1.
1.
2.
2.
Importance of Inventory
Inventory
Management
Assessment/
Evaluation
Student
Presentation o
Interactive
Discussion
1.
Student
Presentation
Interactive
Discussion
1.
2.
3.
2.
3.
Supplementary Resources
Student
Presentation
Assignment
Participation
Student
Presentation
Assignment
Participation
7 | PLM/BUSINESS SCHOOL/GRADUATE PROGRAM / MBA/ OPERATIONS MANAGEMENT/Cecile Santiago, DBA, RCh.E
Session
No. Of
Hours
Learning Objectives
The learners shall be able to:
holding it;
2. List the main requirements
for effective inventory
management;
3. Discuss the different
inventory counting
systems;
4. Explain ABC analysis;
5. Describe the basic EOQ
model and its
assumptions;
6. Apply EOQ Model in
solving typical problems;
7. Describe economic
production quantity,
quantity discount and
reorder point, probabilistic
models and safety stock;
8. Describe situations in
which the single-period
model and fixed period
system would be
appropriate.
Week 11
3.5 hours
Techniques
Independent vs. Dependent
Demand
4. Basic
Economic
Order
Quantity Model
5. Minimizing Costs
6. Re-Order Points
7. Production Order Quantity
Models
8. Quantity Discount Models
9. Probabilistic
Model and
Safety Stock
10. Single Period Model
11. Fixed Period System
12. Assignment for Next Week
Methodology
3.
2.
3.
4.
5.
6.
1.
Define sales and
operations planning;
Define aggregate
planning;
Identify optional strategies
for developing an
aggregate plan;
Prepare a graphical
aggregate plan;
Solve an aggregate plan
using transportation
method;
Understand and apply the
concept of revenue
manage
Develop a product
structure;
Assignment
Assessment/
Evaluation
4.
Supplementary Resources
Quiz
3.
Aggregate Planning and S&OP
1.
Week 11
Topics for Discussion
1.
2.
3.
4.
5.
6.
7.
8.
Assignment:
Read
Q&A
Sales and operations
planning
Nature of Aggregate
planning
Aggregate planning
strategies
Methods for Aggregate
planning
Aggregate Planning in
Services
Revenue Management
Concept Application/Case
Note: Review Transportation
Method and Linear
Programming
Material Requirements Planning
and ERP
1.
Student
Presentation
1.
Student
Presentation
8 | PLM/BUSINESS SCHOOL/GRADUATE PROGRAM / MBA/ OPERATIONS MANAGEMENT/Cecile Santiago, DBA, RCh.E
Session
No. Of
Hours
Learning Objectives
The learners shall be able to:
2. Build a gross requirement
plan;
3. Build a net requirement
plan
4. Determine lot sizes for lotlot EOQ and POQ;
5. Describe MRP II.
6. Describe closed-loop MRP
7. Describe ERP
Week 11
Rafael, Neil
3.5 hours
1.
2.
3.
4.
5.
6.
7.
8.
9.
Week 12
Arielle, Michelle
Explain the relationship
between short-term
scheduling, capacity
planning, aggregate
planning, and a master
schedule;
Draw Gantt loading and
scheduling charts;
Apply the assignment
method for loading jobs;
Discuss and give
examples of commonly
used priority rules;
Use Johnson’s rule;
Define finite capacity
scheduling;
Use the cyclical
scheduling techniques;
Describe some of the
unique problems
encountered in service
systems;
Describe some of the
approaches used for
scheduling service
systems.
3.5 hours
1.
2.
Explain what is meant by
the term lean operations
system;
Define the seven wastes
Topics for Discussion
1.
Methodology
Assessment/
Evaluation
Dependent Inventory Model
Requirements
2. MRP Structure
3. MRP Management
4. Lot Sizing Technique
5. Extension of MRP
6. MRP in Services
7. Enterprise
Resource
Planning (ERP)
8. ERP in Services
9. Assignment for Next Week
Short-Term Scheduling
2.
3.
Interactive
Discussion
2.
Participation
1.
1.
Importance of Short –term
Scheduling
2. Forward & Backward
Scheduling
3. Scheduling Criteria
4. Loading Jobs in Work
Centers
5. Sequencing Jobs in Work
Centers
6. Johnson’s Rule
7. Limitations of Rule-Based
Dispatching Systems
8. Finite Scheduling
9. Theory of Constraints
10. Bottleneck Work Centers
11. Repetitive Manufacturing
12. Scheduling for Services
2.
Student
Presentation
Interactive
Discussion
Problem
Solving
Assignment
Student
Presentation
Assignment
Participation
Lean Operations
1.
1.
1.
2.
2.
Presentation of
the Assigned
Students
Interactive
Discussion
1.
Lean operation
Define Seven Wastes and
5S
3.
4.
2.
3.
2.
3.
Supplementary Resources
Student
Presentation
Assignment
Participation
9 | PLM/BUSINESS SCHOOL/GRADUATE PROGRAM / MBA/ OPERATIONS MANAGEMENT/Cecile Santiago, DBA, RCh.E
Session
No. Of
Hours
Learning Objectives
The learners shall be able to:
and 5S;
3. Identify the concerns of
the suppliers when moving
to supplier partnerships;
4. Determine the optimal
setup time;
5. Explain the Kanban
system;
6. Compute the number of
kanbans;
7. Identify six attributes of
Lean organizations;
8. Explain how Lean applies
to services.
Week 12
Katherine
1.
2.
3.
4.
5.
6.
7.
8.
Describe how to improve
system reliability;
Determine system
reliability;
Determine mean time
between failures (MTBF);
Distinguish between the
preventive and breakdown
maintenance;
Describe how to improve
maintenance;
Compare preventive and
breakdown maintenance
costs
Define autonomous
maintenance;
Apply the concepts
learned
Topics for Discussion
3.
4.
5.
6.
7.
Remove Variability
Improve Throughput
Supplier Partnerships
Lean Layout, Lean Inventory
Lean Scheduling, Lean
Quality
8. Lean and Toyota Production
System
9. Lean Organization, Lean
Sustainability
10. Lean in Services
Methodology
3.
Assessment/
Evaluation
Supplementary Resources
Assignment
Maintenance & Reliability
1. Strategic Importance of
Maintenance and Reliability
2. System Reliability
3. Redundancy
4. Implementing Preventive
Maintenance
5. Increasing repair
Capabilities
6. Autonomous Maintenance
7. Total Productive
Maintenance
Week
13
3.5 hours
Apply the OM Knowledge
Industry Output
Presentation
Q&A
Week
14
3.5 hours
Apply the OM Knowledge
Industry Output
Presentation
Week 15
3.5 hours
Use Rubrics
Q&A
Final Exam
10 | PLM/BUSINESS SCHOOL/GRADUATE PROGRAM / MBA/ OPERATIONS MANAGEMENT/Cecile Santiago, DBA, RCh.E
COURSE ASSESSMENT
The students will be graded according to the following:
Participation
Report
Assignment/Industry Output
Exam
Total
Passing: 86% (50 based)
Transmutation:
98 - 100
1.00
95 – 97
1.25
92 – 94
1.50
89 – 91
1.75
86 – 88
2.00
TEXTBOOK/ REFERENCES
20%
25%
30
25%
100%
Below 86
5.00
1. Heizer, J., Render, B. and Munson C. (2017). Operations Management: Sustainability and Supply Chain
Management. 12th ed. London: Pearson Education.
2. Stevenson, W. (2018). Operations Management. 13th ed. McGraw-Hill Education.
3. Hung T. Do, & Novak, David. (2018). Productions and Operations Management. New York: McGraw-Hill.
4. Sushil G. (2014). Production and Operations Management Systems. 1 st ed. CRC Press
Attested by: _______________________________
Librarian
CLASS POLICY
1. Submit all required outputs on time thru MS Teams.
2. Email the presentation material and narrative report of the assigned topic to me and all classmates on the set
date. Reporters will be asked during the synchronous session.
3. Participate in class discussions.
4. Take the exam on the scheduled date.
5. Respect each other at all times.
6. Do not plagiarize.
7. Materials are not to be shared with others who are not part of the class.
8. Do not record all sessions without permission.
COURSE CODE/ TITLE
EFFECTIVITY DATE
REVISION DATE
OPERATIONS
MANAGEMENT
2nd Semester
2023 – 2024
Rev.4
23 September 2023
PREPARED BY
(Faculty)
REVIEWED BY
(Dept Chair)
APPROVED BY
(Dean)
NUMBER OF PAGES
11
Dr. Cecile Santiago
Dean Bernard Letrero
11 | PLM/BUSINESS SCHOOL/GRADUATE PROGRAM / MBA/ OPERATIONS MANAGEMENT/Cecile Santiago, DBA, RCh.E
12 | PLM/BUSINESS SCHOOL/GRADUATE PROGRAM / MBA/ OPERATIONS MANAGEMENT/Cecile Santiago, DBA, RCh.E