Noorain Suhail
India | +91 77387 93836 | NoorainShuhail@gmail.com
Customer Relationship Specialist
Client Servicing CRM | Digital Marketing | Hospitality
Over 10 years of work experience in customer relationship management and digital marketing. Hardworking with technical knowledge and experience in solving technical problems. Proven ability to provide excellent
customer service. Possesses time management and multi-tasking skills that increase the productivity of self and coworkers.
I use Customer Relationship Management expertise to leverage consumer data and increase consumer
loyalty; deploy CRM platforms to capture information at key points during the customer life cycle
Develop sales/marketing strategies for key accounts and capitalize on new opportunities. Core
competencies include:
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Digital Marketing
Client Relationship
Social Media best Practices
Computer Proficiency
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Customer Service
CRM Systems
PROFESSIONAL EXPERIENCE
Sterling International | Mumbai, India
Client & Candidate Representative
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November 2020 – March 2023
Handling client queries, updates via emails, chats and outbound calls
Handling candidates background check verifications and updating the same to the candidates via emails
Dealing with client and candidates from multinational organisations
Attending Client and candidates query via email approximately replying to 60-70emails per day
Massar Digital | Muscat, Oman
Digital Marketing Consultant
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August 2018 to April 2019
Maintained strong social media & brand presence across Instagram, Facebook & Twitter
Increased social media followings by 15%
Assisted the marketing team with developing & implementing social media strategies
Produced original social media content assisted in the management of promotional budgets, coordinated and
managed multiple events organized by the team
Tech Mahindra | Mumbai, India
Call Center – Customer Service Representative
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February 2017 – January 2018
Answered 200 Inbound Calls approximately in a day
Met monthly & quarterly sales target
Inbound sales & client engagement
Handled product inquiries daily and converted those inquiries into returning customers
Provided excellent customer service by continually searching for deals and the best prices for customers
Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer
satisfaction
Etihad Airways | Abu Dhabi, UAE
Senior Flight Attendant
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April 2005 – May 2012
Inflight Operations and Safety
Strong cultural awareness in a diverse working environment and having traveled to over 50 destinations
Provided exceptional service to passengers, consistently earning recognition from fight crew receiving 85% from
passengers surveys
Have worked both domestic and international routes including 2 Chartered flights for Sharjah Royal Family
EDUCATION & Hobbies
Bachelor of Commerce
Symbiosis College Of Commerce (2007)
Advanced Digital Marketing
Mindcypress Consultants (Google Partner)
Hobbies
Arts & Craft
Photography
Painting