Experiencing MIS Eighth Edition, Global Edition Chapter 2 Business Processes, Information Systems, and Information Copyright © 2020 Pearson Education Ltd. All Rights Reserved. “I Got the Email, but I Couldn’t Download the Attachment.” • Difficult for everyone to attend meetings. • Wastes time covering old ground. • Cell phone calls interrupt meeting. • Felix not reading meeting minutes. – “I got the email, but I couldn’t download the attachment.” • Poor communication. • Interpersonal conflicts. Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Study Questions Q2-1 Why does the Falcon Security team need to understand business processes? Q2-2 How can business process modeling help organizations? Q2-3 How can information systems improve process quality? Q2-4 What is information? Q2-5 What data characteristics are necessary for quality information? – How does the knowledge in this chapter help you? Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Business Processes at Falcon Security Q2-1 Why does the Falcon Security Team Need to Understand Business Processes? • For informed, effective discussions and evaluations – Create abstraction or model of Falcon’s current processes – Identify new business processes and information systems to support drone production – Determine if savings justify changing business processes Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Best Bikes (Example) Q2-2 How can Business Process Modeling help Organizations? Figure 2-1 Existing Best Bikes Business Process Using BPMN, and Figure 2-2 Process Symbols (BPMN Standard) Copyright © 2020 Pearson Education Ltd. All Rights Reserved. How Best Bikes Processes Must Change to Support 3D Printing Q2-2 How can Business Process Modeling help Organizations? • Operations will need to decide whether to 3D print a part manufactured in-house • Uses process diagrams to communicate process structure and possible changes, additional personnel needs Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Revised Best Bikes’ Processes Using BPMN Q2-2 How can Business Process Modeling help Organizations? Figure 2-3 Revised Best Bikes Business Process Using BPMN Copyright © 2020 Pearson Education Ltd. All Rights Reserved. How Can Information Systems Improve Process Quality? Q2-3 How can information systems improve process quality? • Current processes do not support 3D printing – Dimensions of process quality – Efficiency → ratio of benefits to costs – Effectiveness → enables organization to accomplish strategy • Figure 2-4, single vendor data repository • Single repository less costly, generate fewer errors, and as effective Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Best Bikes Business Process with Single Vendor Repository Q2-3 How can information systems improve process quality? Figure 2-4 Best Bikes Business Process with Single Vendor Repository Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Process Costs Q2-3 How can information systems improve process quality? • BPMN doesn’t show costs directly – Cost is labor to perform activity – Computer network, email, or other system needed to support data flows • Cost of infrastructure part of business process costs. Use an Information System to Store Vendor Data Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Using Information Systems to Improve Process Quality Q2-3 How can information systems improve process quality? Figure 2-5 Characteristics of the Five Components Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Best Bikes Data on General Sports Q2-3 How can information systems improve process quality? Figure 2-6 Best Bikes Data on General Sports Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Defining Information Q2-4 What is information? Definitions vary: 1. Knowledge derived from data. 2. Meaningful context. 3. Processed data, or data processed by summing, ordering, averaging, grouping, comparing, or similar operations. 4. “A difference that makes a difference.” Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Where is Information? Q2-4 What is information? • Graph is not, itself, information • Graph is data you, and others, use to conceive information • Ability to conceive information from data determined by cognitive skills • People perceive different information from same data Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Amazon.com Stock Price and Net Income Q2-4 What is information? Figure 2-9 Amazon.com Stock Price and Net Income Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Augmented Collaboration So What? • How can HoloLens change collaboration and business? • Identifying industries that might benefit from augmented reality technology. How so? • What is the difference between the Oculus Rift and the Microsoft HoloLens? • How could this type of technology benefit students? • What about privacy concerns? Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Characteristics of Data Q2-5 What data characteristics are necessary for quality information? • Accurate • Timely • Relevant – To context – To subject • Just sufficient • Worth its cost Copyright © 2020 Pearson Education Ltd. All Rights Reserved. How Does the Knowledge in This Chapter Help You? • Helps you by: – Enabling you to communicate effectively with IS professionals and colleagues – Demonstrating your ability to use systems thinking, abstraction, collaboration, and experimentation skills – Enabling you to document business processes – Furthering your career prospects Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Big Brother Wearables (1 of 3) Ethics Guide • Richie agrees to wear a biological profiling and health tracking device. • Paid a $150 bonus as part of an incentive program at work to help employees be more healthy. • Sal, his boss, tells him his performance is unacceptable. • Richie is over-fatigued from too much cycling. Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Big Brother Wearables (2 of 3) Ethics Guide • How would you feel if your employer began monitoring your computer activity and physiological state? • Is monitoring the physiology and computer behavior of employees is ethical? – Categorical imperative—What you ought to do, independent of your own wants. – Utilitarianism—Morality of an act is determined by its outcome. Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Big Brother Wearables (3 of 3) Ethics Guide • Would this type of monitoring change your behavior both inside and outside of work? • Would you consider this an invasion of your privacy? • Patient data collected by healthcare providers is one of the most sensitive types of data. – What are some of the risks and liabilities facing companies if they decide to use wearable technologies to monitor employees? Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Ethics and Professional Responsibility Ethics Guide • Necessity to act in accordance with categorical imperative. – Perfect duty—behavior that must always be met. – Imperfect duty—a praiseworthy action, but not required. ▪ Giving to charity, developing your business skills and abilities. Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Imperfect Duty of Business Professionals Ethics Guide • Imperfect duties – Cultivating your talent is a professional responsibility. – Obtaining skills necessary to accomplish your job. – Continuing to develop business skills and abilities throughout your career. Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Software Product Manager Career Guide • Christi Wruck at Instructure Q. What attracted you to this field? A. “I was working in a different field but was regularly considered the resident techie. I built websites and databases and set up networks and systems for the nonprofits that employed me. I was good at it, and I enjoyed it. So I decided to move into this field.” Q. What advice would you give to someone who is considering working in your field? A. “Study Agile, UX/UI design, project management, and SCRUM, and learn how to write at least a little bit of code.” Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Active Review Q2-1 Why does the Falcon Security team need to understand business processes? Q2-2 How can business process modeling help organizations? Q2-3 How can information systems improve process quality? Q2-4 What is information? Q2-5 What data characteristics are necessary for quality information? Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Eating Our Own Dog Food (1 of 2) Case Study Figure 2-10 Chapter Development Process Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Eating Our Own Dog Food (2 of 2) Case Study Figure 2-11 Google Hangout Group Conversation Source: Google and the Google logo are registered trademarks of Alphabet Inc. Used with permission. Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Using MIS 10th Edition SharePoint Development Site Case Study Figure 2-12 Using MIS 10th Edition SharePoint Development Site Source: Microsoft Corporation Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Example Email from SharePoint Case Study Figure 2-13 Example Email from SharePoint Source: Microsoft Corporation Copyright © 2020 Pearson Education Ltd. All Rights Reserved. First Draft Document Library Contents Case Study Figure 2-14 First Draft Documents Library Contents Source: Microsoft Corporation Copyright © 2020 Pearson Education Ltd. All Rights Reserved. Version History Case Study Figure 2-15 Version History Source: Microsoft Corporation Copyright © 2020 Pearson Education Ltd. All Rights Reserved.
