The table below shows the numbers of visitors to Ashdown Museum during the year before
and the year after it was refurbished. The charts show the results of surveys asking
visitors how satisfied they were with their visit, during the same two periods.
Summarise the information by selecting and reporting the main features, and make
comparisons where relevant.
Write at least 150 words.
The table provides information about the number of visitors to Ashdown Museum while the pie charts
illustrate the level of visitor satisfaction taken from surveys conducted before and after a refurbishment of
the premises.
Prior to the refurbishment, there were 74,000 visitors to the museum. The overall satisfaction levels were
quite low with the majority of visitors (50%) responding either dissatisfied or very dissatisfied. 45% of
respondents were satisfied or very satisfied and 5% did not respond.
After the changes to the museum, however, it can be seen that overall levels of satisfaction increased
significantly from 45% to 75%. Those who said they were dissatisfied or very dissatisfied fell to only 20%,
with the remaining 5% of visitors not responding. The museum also saw a large increase in visitor
numbers to 92,000.
Overall, the changes to the museum have proved successful as they have resulted in increased visitor
numbers as well as higher general customer satisfaction levels.
SAMPLE BAND 8.0+ answer
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