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Analyst Growing Focus on Increasing Customer Base to Drive Software Demand in Lead
Generation & Customer Retention Adoption of CRM solutions is increasing mainly for marketing
and sales automation, customer management, lead generation & customer retention, customer
support and contact center, CRM analytics, and social media management. The lead generation
& customer retention segment accounted for the largest market share in 2022. Further, digital
transformation occurring across various end-use industries is driving the enterprises to
implement software. Also, businesses are witnessing an increase in service and product
enquiries, and the adoption of the software is expected to help with the lead creation process.
CRM analytics segment is expected to showcase high CAGR during the forecast period. The
availability of multiple platforms and the increasing acceptance of integrating analytics into
solutions have enabled organizations to derive richer insights from their business data, driving
the growth of this segment. For instance, in July 2021, new tools were introduced by Genesys
for enabling rapid innovation for AI-driven customer experiences, including employee
development and feedback, open messaging Application Programming Interface (API), and bot
development and orchestration provided across multiple channels. These features provided by
applications would surge the demand for CRM analytics.
Dear Client,
I hope this message finds you well. I am Mohamed Reda From Egypt.
I have been an investment research analyst for a MENA based VC firm and currently working for
a MENA based energy Mega firm .
I have analysed various industries in the Mena and conducted various market analysis reports in
the region. ( Cant share those due to non confidentiality agreements)
I believe my manufacturing and engineering knowledge plus my market analysis skills can be the
exact mix you need for the job.
Have attached a couple of Sample slides for your reference.
Let's have a quick zoom meeting to discuss furthuer details.
Sincerely,
Mohamed Reda