Emmanuel Ansah| IT Support Specialist
NYC | 917-423-5625 | myansahemmanuel@gmail.com | LinkedIn
Professional Summary
IT professional with expertise in software and hardware problem-solving. Innovative and passionate learner, staying
up-to-date with emerging technologies. Proven track record of exceptional performance, efficiency, and strong
customer service. Versatile multitasker, excelling independently and collaboratively in teams.
Professional Experience
Custom Computer Specialist| Long Island, NY
August 2022 -Present
IT Support Technician
● Collaborated to execute site surveys, optimized wifi connectivity, upgraded hardware, and enhanced
network efficiency through advanced configurations.
● Conducted surveys & integrations to assess access control needs and panic button placement at 1400
public schools as part of New York City’s $43M Panel for Education Policy; thus increasing the safety of
students & educators.
● Led site integrations, resolved network issues, upgraded equipment, and implemented customized IP-based
solutions for enhanced video surveillance.
● Assisted the Cyber Security Response team as the lead tech in response to the Commack School District
cyber attack; we resolved a district wide network outage caused by a ransomware virus initiated on Nov.
2022, collaborating closely with network engineers to ensure remediation and protection of data.
AfroFuture| Accra, Ghana
December 2017-Present
Founding Member + Head Of Community Engagement
● Co-founded and played a pivotal role in the establishment of AfroFuture; an annual music, art, and food
festival celebrating African culture, creativity, and entrepreneurship; with 10k annual attendees.
● Partnered with Audiomack, Youtube, X(Twitter), Guinness and South African airlines for sponsorship and
activation.
● Strategically leveraged social media platforms to drive engagement and awareness, resulting in a 40%
increase in engagement and a 30% YoY attendee growth rate.
● Established the AfroFuture Foundation to empower and uplift the community.
● Developed 2 programs: Afrofuture Reads & Feeds; leading a team of 100+ volunteers to provide 1000+
meals, books, supplies and renovations.
● Contributed to WaterAid Ghana, a global non-profit, ensuring access to clean water and sanitation for all
across Ghana.
Macy’s| New York, NY
June 2014 - July 2015
Sales Associate
● Exceptional customer service, ensuring positive shopping experiences.
● Increase in repeat customers and positive feedback received.
● Dedicated to providing a safe, clean environment through active participation in maintenance tasks.
Education
Per Scholas | Bronx, NY | Remote Learning
CompTIA A+ Certificate | Google IT Professional Certificate
June 2021
Buffalo State College - Buffalo, New York
100 credits towards a Criminal Justice Degree
January 2016
Mohawk Valley Community College - Utica, New York
30 credits towards a Criminal Justice Degree
Skills
May 2012
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Networking: LAN/WLAN/WAN/PAN, IP configuration, Remote Desktop support.
Software: Windows OS, Linux, MacOS, MS Office, G-Suite, email setup.
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Hardware: Desktop/laptop config, printer/scanner management, drive formatting, data recovery.