211 OPH/LDH
Transportation Pilot
Purpose

To provide LPHU clients with transportation barriers to getting to LPHU appointments/appointments of referrals made by LPHU with
transportation to and from their appointments
 Rare exceptions can be made for non-medical transportation requests decided by 211

For all clinics at our PHU, including WIC and any referrals made outside of the clinic
 The ride may also be to an external agency, such as a referral to a pediatrician, etc.

LPHU staff has the opportunity to utilize a new program through Lyft available to clients needing transportation to and from LPHU
appointments/referrals

Screen clients during calls for appointments to LPHU for transportation needs
 “Do you have transportation for your appointment?”
 See next steps for clients who state that transportation is needed
Staff guidelines for requesting transportation for a client
Offer them a complimentary ride to and from their appointment and gather information from
client to relay to 211
Information should include: Phone number, Pick-up and drop off address, Any additional
needs that driver should know (i.e.: client has mobility equipment, car seat, number of
people riding), appointment end time (make sure and indicate if trip is a pick up and return)
Call 211 to request ride for individual and give any details indicated for additional needs so
they can inform the driver.
Please indicate to 211 that this ride is part of the OPH/LDH transportation pilot
211 will request the ride for the individual on our behalf and if a return trip is needed
include in the request and 211 will schedule for a driver at the appointment end time
Staff guidelines for clients who would like to call for
transportation themselves
Give the client instructions to call 211
Client has to inform 211 that the ride is through the OPH/LDH
transportation pilot so that the ride is complimentary/no cost to
them
Instruct client to provide details for additional needs to 211 so they
can relay them to the driver (i.e.: client has mobility equipment,
car seat, number of people riding)
Client will need to provide addresses for pick-up and drop-off points
to 211 and appointment beginning and end times
Additional Information
 Ride
availability is dependent on Lyft drive availability and delays can occur
 To help
avoid late arrival, encourage the client to call ahead of time to schedule a call dispatch for the ride
 Recommendation: at least 2 hours ahead of time
 PLEASE NOTE: This does not guarantee that a drive will be available; calling ahead of time will help client and driver
 Issues to
report
 If client reports a ride cancellation/no-show/problem/concern; and state specific reason and the date of the issue
Questions/Issues
Please direct any questions and report any issues to Crystal Hudkins at
Crystal.Hudkins@la.gov