UNIVERSITY OF TECHNOLOGY MARA, BRANCH JOHOR, CAMPUS
SEGAMAT
FACULTY BUSINESS AND MANAGEMENT
BACHELOR OF BUSINESS ADMINISTRATION (HONS.) INVESTMENT
MANAGEMENT
OPM 530
INTRODUCTION TO OPERATIONS MANAGEMENT
TRIO ASSIGNMENT : SUSTAINABLE PRACTICES IN A REAL COMPANY
REPORT
INDUSTRY: FOOD AND BEVERAGES
(YEO HIAP SENG MALAYSIA BERHAD)
GROUP: JIB A1B
NAME
MATRIC NUMBER
NUR ALIAA SYAHIDA BINTI ABDUL AZIZ
2021474448
SHAZRIL AMIN BIN SHARUDDIN
2021478298
WAN NUR AQILAH BINTI WAN AZMI
2021468828
DEADLINE OF SUBMISSION: 03 SEPTEMBER 2023
PREPARED FOR: MADAM CHE FARIDAH BINTI CHE MAHMOOD
ACKNOWLEDGEMENT
First and foremost, our group would like to express our gratitude towards Allah SWT for
giving us the strength and because of His blessing, we finally managed to accomplish this
assignment. We would not have gotten this far without His blessing. This assignment cannot be
completed without effort from our group members. We cannot express how grateful and blessed
we are to have such a good friend that always supports us during our degree studies. With our
entire devotion and responsibility, we always strive hard to create a decent assignment.
Hopefully, this assignment may deliver correct information and convenience to ourselves and
others.
Therefore, we would like to acknowledge our lecturer Madam Che Faridah Binti Che
Mahmood (OPM 530) for giving us this opportunity to carry out this project assignment and for
her assistance in completing our work because without her guidance our assignment cannot be
done properly. She is always encouraging and guiding us on how to do our assignments to have
a positive conclusion. She was a huge inspiration for us to work on this project. We'd also like to
express our gratitude to her for instructing us in this course.
Last but not least, we would like to express our thankfulness to University Technology
Mara (UiTM) campus in Segamat, Johor for allowing us to conduct this writing report
assignment. Not to forget all our friends who supported and shared their knowledge with us to
complete this assignment. Lastly, our thanks and appreciation also go to the people who directly
or indirectly helped us out in developing the assignment.
TABLE OF CONTENT
ACKNOWLEDGEMENT
1.0 OVERVIEW OF THE COMPANY
1.1 INTRODUCTION
1.2 COMPANY BACKGROUND
1.3 MISSION AND VISION
1.4 CORE VALUES
1.6 AWARDS AND RECOGNITION
1.7 CORPORATE SUSTAINABILITY REPORTS
2.0 IMPLEMENTATION OF SPECIFIC SUSTAINABLE PRACTICES AND INITIATIVES
3.0 EVALUATION OF POSITIVE IMPACT OF SPECIFIC SUSTAINABLE PRACTICES
AND INITIATIVES
4.0 CONCLUSION
5.0 REFERENCES
1.0
OVERVIEW OF THE COMPANY
1.1
INTRODUCTION
Yeo Hiap Seng Limited is a Singapore-based food and beverage firm with a
substantial presence throughout Asia and beyond. The company is well-known for
providing a diverse range of items such as beverages, sauces, canned meals, and
more. Yeo Hiap Seng has a long history that began in 1900 as a small food and
beverage business.
Yeo Hiap Seng has evolved and extended its product offerings throughout the
years, becoming a well-known and renowned brand. The company is known for its
dedication to quality, taste, and innovation. It offers a diverse range of successful
consumer items, and its beverages and culinary products are popular in a variety of
markets.
The ability of Yeo Hiap Seng Limited to adapt to changing consumer demands
and market trends while offering high-quality and delicious products has contributed to
the company's success. The company's reputation and legacy position it as a major
leader in the food and beverage business, demonstrating its dedication to excellence
and consumer satisfaction.
1.2
COMPANY BACKGROUND
The company name is Yeo Hiap Seng, also known as Yeo’s. Yeo’s was set up by
the founder Mr Yeo Keng Lian in 1900. Mr Yeo Keng Lian started the Yeo’s business in
China at a little shop. The first product he made at his little shop was making soy sauce
out of Zhangzhou, Fujian Province. The company was relocated from China to
"Nanyang" by the YEO family in the 1930s. Due to its unwavering commitment to
providing the best soy sauce to customers, the company soon saw success and the
product swiftly rose to the status of a staple in many Singaporeans' daily diets. Yeo’s
primary business activities are food and beverages. Their products consist of soy
sauce, traditional soy bean milk and they expand many other Asian beverages. Other
than that they expand into food ranging from chilli sauce, culinary sauce, sesame oil to
instant noodles.
1.3
MISSION AND VISION
● MISSION
Yeo’s mission is to expand together with the people they serve. Yeo’s business is
to provide the highest quality value when serving the needs of its customers by knowing
about changing lifestyle trends and shifting demographics before introducing new
products.
● VISION
Yeo’s vision is to be the best Asian company by providing freshly bought foods
and beverages with natural deliciousness to their customers.
● STRATEGIES
Yeo’s had planned a few strategies to accomplish their mission and vision that
had been established:
1. Synonymous with the highest quality
Yeo's brand has established itself as a standard for a wide range of delicious and
satisfying food and beverage options. They produce their goods using premium-quality
ingredients
combined
through
production
procedures
that
thoroughly
follow
internationally recognized standards for quality assurance and safety, such as the
Hazard Analysis and Critical Control Points (HACCP) framework. These procedures
also represent culinary expertise.
2. Fulfilling the demands of an evolving demographic
Yeo makes it a point to understand the changing lifestyle trends and preferences
of a dynamically changing demographic landscape, adeptly fitting the growing tastes,
preferences, and requirements of an ever-shifting population into research and product
development activities.
3. Creating future innovation
Innovation is the key to Yeos business's promise to offer better and more
innovative new products that are appealing to an increasing number of potential
customers. Their objective is to maintain the tradition of achieving business success
while continuously remaining contemporary and modern for the future.
1.4
CORE VALUES
1. Fair Labor Practices
Yeo's does not discriminate on the basis of age, gender, ethnicity, religion, or
nationality. In all of their factories and offices, they are committed to guaranteeing fair
labour standards, diversity, and inclusion. In terms of gender diversity, given the nature
of the sector, where a significant amount of their workforce is employed in
manufacturing and supply chain activities, the gender balance tends to favour males.
Yeo's has around 1781 employees in every region we operate in as of December 2022,
with a large percentage of employees ranging in age from 30 to 50 years old.
2. Development of Employees
In accordance with Yeo's core business strategy, they promote human capital
development through improving employee competences and capacities through
programs such as Core Value Workshops, Virtual Developmental Module Training
(DMT), and Internal Subject Matter Expert Training (ISME). The DMT focuses on
general skill refinement through modules such as Effective Habits, Problem Solving,
and Leadership, allowing employees to apply essential ideas in their employment. ISME
provides specialised training that broadens knowledge beyond occupational scope.
Furthermore, Yeo's Self-Help Online Ready E-Learning (SHORE) program promotes
adaptable self-learning, which contributes to a development mindset. Core Value
Workshops reached 526 workers in 2022; DMT engaged 352 employees; ISME
educated 1,391 people; and SHORE encouraged open online learning.
3. Safe Environment
Yeo's focuses on workplace health and safety, especially in manufacturing and
supply chain operations with inherent safety concerns. Comprehensive training,
seminars, and awareness programs are used to build a strong safety culture, creating
an attitude of "All Accidents are Preventable" and "Safety First." Accidents are
extensively investigated, root cause analysis is performed, and corrective actions, such
as safety training and briefings, are implemented. Inspections and safety committee
meetings on a regular basis assure compliance and continual development, and
recognition programs promote safe behaviours. The commitment to safety is
emphasised by prominently displaying safety slogans and devoting large hours to safety
training, demonstrating a commitment to ensuring a safe working environment.
1.5
SUSTAINABLE DEVELOPMENT GOALS (SDGs)
Several sustainable development goals of Yeo's are connected to related
material issues, ensuring that our sustainability initiatives are in line with the greater UN
objectives.
1. Water Management
Yeo’s approach is to look for new water management solutions, including
water-saving and recycling projects, in their overall water stewardship activities and
practices at their manufacturing facilities. Yeo’s target is to reduce water consumption
by 10% (per unit of product) and recycle 100% of the beverage packaging used by
2026.
2. Carbon Management
Yeo’s is dedicated to lowering their carbon footprint and utilising renewable
energy sources to increase current energy consumption. They are always exploring
ways to reduce the carbon footprint of Yeo’s products and packaging materials with their
suppliers. Their target is to reduce energy consumption by 5% and emissions by 10%
(per unit of product) by 2026.
3. Occupational Health and Safety
Yeo’s goal is to give establishing a culture of safety among all of their workers the
greatest importance and enact strict safety rules and procedures to reduce safety
hazards. They adopt fair labour practices and have zero tolerance for discrimination.
Yeo’s invests in the training and development of its employees to enhance their
competencies and provide their employees with a safe and conducive working
environment for them to excel in their respective fields.
4. Product Quality and Safety
Since protecting product quality and safety is Yeo’s top concern in the food and
beverage industry, we have implemented strict controls on our purchasing and
production procedures. Yeo’s target for food recalls is zero incidents of product trade
recalls due to safety issues for YHS’ manufactured products.
5. Economic Performance
Yeo’s is committed to generating long-term financial value for their investors
while also sharing that value with other parties, such as Yeo’s employees through
wages, the government through taxes, investors through dividends, suppliers through
purchases, and communities through CSR initiatives. Yeo's will continue to give back
more to the areas where we operate, whether it is via volunteer work or financial
contributions. They also want to raise our people to be kindhearted people who actively
contribute to society.
6. Corporate Governance
In order to do business responsibly with a focus on sustainability, we uphold a
solid corporate governance and control environment. Fraud, bribery, corruption, and
breaking the law are all unacceptable to us. Yeo's manages its operations under
well-established and legal corporate governance procedures and places a major
emphasis on sustainability as part of its commitment to being a decent corporate citizen.
1.6
AWARDS AND RECOGNITION
1. Corporate Social Responsibility (CSR) Awards 2010
Yeo's Malaysia has received recognition for its significant contributions to local
communities, social causes, and charitable endeavours as a result of its active
involvement in local community projects, initiatives, and activities that address social
challenges, promote well-being, and improve the quality of life for community members.
Donations of money and goods to charitable organisations, nonprofits, and community
development projects that connect with the company's beliefs and support social issues
Collaborations with non-governmental organisations, governmental agencies, and other
stakeholders help to establish the company as a socially conscious leader, building a
favourable reputation and generating positive change. Yeo's Malaysia also promotes
and fosters employee involvement, with employees actively participating in community
service and charitable events. Yeo's Malaysia's support for activities that educate
people and improve communities, including educational programs, scholarships,
vocational training, and skill development
2. Sustainability Leadership Awards
By receiving sustainability leadership awards shows that Yeo's Malaysia is at the
forefront of sustainable initiatives within its industry, setting a positive example and
inspiring others to follow suit. The businesses that exhibit a long-term vision for
sustainability,
bringing
it
together
into
their
core
business
strategies
and
decision-making processes, would be recognized. Yeo's Malaysia would be known for
creating and putting into practice cutting-edge policies and procedures that promote
social progress, environmental preservation, and economic development. Yeo's
Malaysia's dedication to giving back to society, assisting community projects, and
promoting social development will be pointed out as a key element in its leadership in
sustainability. The company's sustainable activities would be evaluated based on their
positive impact on different elements such as lowering carbon emissions, conserving
resources, encouraging biodiversity, and enhancing the well-being of local communities.
The business would gain respect as a leader as a result of its partnerships with other
organisations, NGOs, and governmental authorities to pursue sustainable aims. Yeo's
Malaysia's industry impact, ability to create good change across supply chains, and
potential to motivate competitors and partners to adopt sustainable practices would all
be taken into account
1.7
CORPORATE SUSTAINABILITY REPORTS
To boost water efficiency and implement creative recycling techniques, Yeo's has
successfully decreased its water footprint by using recycled water for several uses,
including cooling tower operations. As a result of this strategic initiative, each process
cycle's heating and cooling now use an outstanding 45% less water. This helps Yeo
achieve the goals of reducing greenhouse gas emissions while also relieving pressure
on the cooling tower and boiler systems. Additionally, they demonstrate their
commitment to environmental sustainability by moving from light fuel oil to natural gas
boilers, an important action that supports Yeo's boiler conversion efforts. Yeo supports a
greener concept while reducing their reliance on the grid for energy by using natural gas
boilers. Additionally, their goal to improve operational performance while lowering
environmental impact is supported by their dedication to incorporating renewable
energy.
Yeo's is committed to upholding high standards of quality and continuously
developing its procedures, ensuring an unwavering commitment to excellence in the
manufacture of food and beverages. Additionally, Yeo's received authorization from the
Department of Veterinary Services, Malaysia, and now its meat, egg, and milk products
have been authorised with the Veterinary Health Mark ("VHM"). The prestigious
Makanan Selamat Tanggungjawab Industri ("MeSTI") certification is also held by Yeos.
Yeo's focus is on improved health properties that include practical advantages, natural
ingredients, and lower sugar or calorie content. Yeo's privilege to serve communities,
which is solidly based on a framework of established and certified corporate governance
standards, acts as an indicator of their ongoing commitment to sustainability.
5.0
REFERENCES
Our Milestones – Yeo's. (n.d.). Yeo's. Retrieved August 20, 2023, from
https://yeos.com.my/our-milestones/
Purpose, Vision & Values – Yeo's. (n.d.). Yeo's. Retrieved August 20, 2023, from
https://yeos.com.my/purpose-vision-values/
SUSTAINABILITY REPORT CONTENTS - Singapore. (n.d.). Yeo's. Retrieved August
20, 2023, from
http://yeos.com.sg/wp-content/uploads/2023/03/Sustainability-Report-2022.pdf