Dr. Mickel, HROB 101
HROB 101: CHAPTER HIGHLIGHTS, DISCUSSION QUESTIONS, and STUDY TIPS
CHAPTER HIGHLIGHTS
Based on feedback from previous students, I have created these chapter highlights sheets for you.
The primary purpose of these highlights is to help you study for the exams. These “highlights”
are what I expect you to know. They are intended to help focus your studying efforts. Please note
that I review these highlights when I create my exams. You will notice that I do not complete
the highlights for you; you will learn the material better if you complete them yourself.
Therefore, I have provided space for you to write notes. I will not collect these; they are solely for
you. If you do not find them helpful, you do not need to use them.
STUDY TIPS FOR EXAMS
The exams will test your general knowledge as well as specific details in the chapters. I will test
you on concepts and theories (not dates and names). Understanding the material in the chapters
and reviewing the discussion questions will help you study for the exam. You may be asked
questions about a case or exercise if we spend time on them in class (e.g. videos or class
activities). The exams are multiple-choice.
Study tips:
1. Read assigned reading before listening to the pre-recorded lecture.
2. Complete the relevant chapter highlights sheets as you read the chapter.
3. Listen to the pre-recorded lecture and fill in any gaps on these sheets and highlight the
concepts that I emphasize.
4. If you have blank spots on your highlights sheet or don’t understand a concept. Schedule
an appointment with me to discuss the material.
Each set of highlights correspond with what you will be tested on for each exam. Exams
are not cumulative, except the final exam will ask some overview questions.
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Dr. Mickel, HROB 101
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Dr. Mickel, HROB 101
Individual-level
variables
(inputs & processes)
Group-level
variables
(inputs & processes)
Organization’s
Employees’ &
Groups
• attitudes
• behaviors
(individual &
group outcomes)
Effectiveness
(organization
outcomes)
Organization-level
variables
(inputs & processes)
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Dr. Mickel, HROB 101
CHAPTER 1 and APPENDIX—ORGANIZATIONAL BEHAVIOR
You should be able to:
 Describe what organizations are (3 key elements) and provide examples.
 Understand what managers do.
•
Four functions
•
Three roles
•
Three skills
•
Four activities
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Dr. Mickel, HROB 101
 Define organizational behavior.
 Have a basic understanding of research in OB
•
Systematic study
•
Evidence-based management (and Big Data)
•
Contributing disciplines
•
Key dependent variables (outcomes)
o
•
Examples of withdrawal behaviors (outcomes)
Three levels of independent variables (inputs and processes)
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Dr. Mickel, HROB 101
 Discuss the value of this field of study and to whom it is valuable.
 Identify the goals of science—“purpose of research” (Appendix)
 Describe ways to collect data—“research design” (Appendix)
 Define the following research terminology. (Appendix)
•
Hypothesis and theory
•
Causality
•
Correlation coefficient
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Dr. Mickel, HROB 101
 Describe how the workplace and force has/is changing—“challenges and opportunities”—think
about ways organizations are (or could) respond to these challenges.
 What are considered “employability skills” that apply across all majors?
CHAPTER 2—DIVERSITY IN ORGANIZATIONS
CHAPTER 17—HUMAN RESOURCES (EMPHASIS: WORK-LIFE INITIATIVES)
You should be able to:
 Explain the differences between surface-level and deep-level diversity.
 Define discrimination, stereotyping, and stereotyping threat and provide examples.
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Dr. Mickel, HROB 101
 Identify key biographical characteristics.
 Define ability and describe two types of ability: intellectual and physical.
 Understand how the main functions of Human Resources (Chap 17) are related to
organizational behavior. Main functions include: recruiting & selection, training & development,
performance evaluation, and the leadership role of HR.
Discussion questions:
 In general, how do people differ?
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Dr. Mickel, HROB 101
 Why is ability important to employers? (Think of jobs where different abilities are required.)
 How can organizations attract, develop, and retain diverse employees? (Think of strategies to
manage diversity (Chap. 2) and work-life initiatives (Chap. 17)).
CHAPTER 3—ATTITUDES
You should be able to:
 Describe the three main components of attitudes.
 Define cognitive dissonance
 Describe five major job attitudes.
job satisfaction
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Dr. Mickel, HROB 101
job involvement
organizational commitment
perceived organizational support
employee engagement
 Describe what can contribute to job satisfaction
 Describe the relationship between job satisfaction and the following outcomes
.
job performance
organizational citizenship behaviors
customer satisfaction
life satisfaction
counterproductive work behavior (deviance, absenteeism, turnover)
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Dr. Mickel, HROB 101
 Describe how people might respond to dissatisfaction
Discussion questions:
 Why are these five major job attitudes important to organizations?
CHAPTER 6--PERCEPTIONS
You should be able to:
 Define perception and describe the three main factors influencing perception. (Ex. 6-1)
 Identify and describe 4 “shortcuts in judging others”.
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Dr. Mickel, HROB 101
Discussion questions:
 Why would it be beneficial to have an understanding or knowledge of perceptions in the
workplace? (applications in organizations)
 Think about a scenario when you were “misjudged” or you misjudged someone. Was the
misjudgment a result of a “judging shortcut”? Explain.
 How can we prevent ourselves from misjudging someone?
CHAPTER 4—EMOTIONS & MOOD
 Define affect, emotions, mood (Exhibit 4-1) (What are the main differences between
emotions/moods?)
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Dr. Mickel, HROB 101
 Define moral emotions and basic moods (positive and negative affect)
 Understand the function of emotions
 Identify factors influencing emotions and moods
What is the relationship with weather and mood?
 Define:
emotional labor & felt vs. displayed emotions
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Dr. Mickel, HROB 101
surface acting
deep acting
emotional dissonance
 Understand the two important messages from Affective Events Theory
 Define emotional intelligence (EI), the 3 key components of EI, and factors that may influence
EI (Exhibit 4-5)
 Describe emotion regulation, its benefits and downsides, and emotional regulation techniques
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Dr. Mickel, HROB 101
Discussion questions:
 What jobs require a great deal of emotional labor?
 Why would it be beneficial to have an understanding or knowledge of “emotions” in the
workplace (see “OB Applications of Emotions/Mood”)?
CHAPTER 5—PERSONALITY AND VALUES
You should be able to:
 Define personality & define the two main factors that determine an individual’s personality.
(Which factor is more influential in determining personality traits?)
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Dr. Mickel, HROB 101
 Describe the MBTI framework and identify the four main characteristics (e.g. extrovert vs.
introvert).
 Identify the key traits in the Big Five Personality model and how they predict behavior at work.
 Define the Dark Triad:
 Machiavellianism
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Dr. Mickel, HROB 101
 Narcissism
 Psychopathy
 Define the following personality attributes:
 Core self-evaluation
 Self-monitoring
 Proactive personality
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Dr. Mickel, HROB 101
 Personality & situations: the importance of situation strength and trait activation theories
 Describe values and their importance.
 Define terminal and instrumental values.
 Generational values (exhibit 5-4).
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Dr. Mickel, HROB 101
 Describe Hofstede’s five values that differ across cultures.
 Describe the main differences in the GLOBE’s framework compared to Hofstede’s.
Discussion questions:
 When is it useful to have information about people’s personalities and their value system?
 What is the importance of personality-job fit and person-organization fit?
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