7/8








i
TLE – Agri-Fishery Arts (Animal Production) - Grade 7/8
Alternative Delivery Mode
Module 1: Participating in Workplace Communication
First Edition, 2020
Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency
or office wherein the work is created shall be necessary for exploitation of such work for
profit. Such agency or office may, among other things, impose as a condition the payment
of royalties.
Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.
Published by the Department of Education, Division of Palawan
Schools Division Superintendent:
Natividad P. Bayubay, CESO VI
Assistant Schools Division Superintendent:
Loida Palay- Adornado, Ph.D.
Felix M. Famaran
Development Team of the Module
Writers: Mischelle S. Sianson, Elisa C. Moreno, Vine Catherine B. Cadlaon
Editors: Melissa P. Balmonte, Erma S. Bacosa
Reviewers: Li Ann P. Cabutin, Evelyn T. Jardin, Rodora C. Carim
Illustrator: Jerin B. Octa
Layout Artist: Jerin B. Octa
Management Team: Aurelia B. Marquez
Rodgie S. Demalinao
Clemencia G. Paduga
Mary Jane D. Virrey
Printed in the Philippines by ________________________
Department of Education – MIMAROPA Region – Division of Palawan
Office Address:
PEO Road, Barangay Bancao-Bancao, Puerto Princesa City
Telephone
(048) 433-6392
E-mail Address:
palawan@deped.gov.ph
Website:
www.depedpalawan.com
ii
7/8









iii
Introductory Message
For the facilitator:
Welcome to the TLE- Agri -Fishery Arts (Animal Production) 7/8 Alternative Delivery
Mode (ADM) Module 1: Participating in Workplace Communication
This module was collaboratively designed, developed and reviewed by educators both from
public and private institutions to assist you, the teacher or facilitator in helping the learners meet
the standards set by the K to 12 Curriculum while overcoming their personal, social, and
economic constraints in schooling.
This learning resource hopes to engage the learners into guided and independent learning
activities at their own pace and time. Furthermore, this also aims to help learners acquire the
needed 21st century skills while taking into consideration their needs and circumstances.
In addition to the material in the main text, you will also see this box in the body of the module:
Notes to the Teacher
This contains helpful tips or strategies that
will help you in guiding the learners.
As a facilitator, you are expected to orient the learners on how to use this module. You also
need to keep track of the learners' progress while allowing them to manage their own learning.
Furthermore, you are expected to encourage and assist the learners as they do the tasks
included in the module.
For the learner:
Welcome to the TLE– Animal Production 7/8 Alternative Delivery Mode (ADM) Module on:
Participating in Workplace Communication
This module was designed to provide you with fun and meaningful opportunities for guided and
independent learning at your own pace and time. You will be enabled to process the contents
of the learning resource while being an active learner.
This module has the following parts and corresponding icons:
This will give you an idea of the skills or
competencies you are expected to learn in
the module.
What I Need to Know
iv
What I Know
This part includes an activity that aims to
check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
What’s In
This is a brief drill or review to help you link
the current lesson with the previous one.
What’s New
In this portion, the new lesson will be
introduced to you in various ways such as
a story, a song, a poem, a problem opener,
an activity or a situation.
What is It
This section provides a brief discussion of
the lesson. This aims to help you discover
and understand new concepts and skills.
What’s More
This comprises activities for independent
practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
What I Have Learned
This includes questions or blank
sentence/paragraph to be filled in to
process what you learned from the lesson.
What I Can Do
This section provides an activity which will
help you transfer your new knowledge or
skill into real life situations or concerns.
Assessment
This is a task which aims to evaluate your
level of mastery in achieving the learning
competency.
Additional Activities
In this portion, another activity will be given
to you to enrich your knowledge or skill of
the lesson learned.
Answer Key
This contains answers to all activities in the
module.
At the end of this module you will also find:
References
This is a list of all sources used in
developing this module.
v
The following are some reminders in using this module:
1. Use the module with care. Do not put unnecessary mark/s on any part of the module.
Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities included in
the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to consult
your teacher or facilitator. Always bear in mind that you are not alone.
We hope that through this material, you will experience meaningful learning and gain deep
understanding of the relevant competencies. You can do it!
What I Need to Know
This module covers the knowledge in participating in workplace communication.
Unit of Competency:
Participating in Workplace Communication
(TVL_AFAAPP C9-12PWC-Ia-1)
Nominal Duration:
5 days
Modules Lesson:
Participating in Workplace Communication
Learning Outcomes:
Upon completion of this module, you are expected to:
LO 1. Obtain and convey workplace communication
LO 2. Participate in workplace meeting and discussion
LO 3. Complete relevant work-related documents
vi
What I Know
Activity 1
This module will help you understand and apply what you have learned in the world of
communication. Let us see what you know about Communication.
Pretest
Direction: Choose the letter of the correct answer. Write your response to the separate activity
sheet.
1. It is a source of information through observation.
A. Listening
B. Observing
C. Organizing
D. Recording
2. A way of communicating using hand gesture, posture and facial expression is called
_________.
A. authentic communication
C. verbal communication
B. non – verbal communication
D. none of the above
3. When sharing communication there are things that one must do except_________.
A. listening carefully
C. speaking clearly
B. making eye contact
D. slouching
4. A type of communication which style is clear, honest, direct and open.
A. Assertive Communication
C. non- assertive communication
B. Aggressive Communication
D. Non – Aggressive Communication
5. What is the benefit of working together?
A. We see our own faults and criticize them.
B. Allows each individual to grow and succeed.
C. Fails to see personal weaknesses.
D. Learns to work independently.
6. Which of the following is true about teamwork?
A. It teaches us not to trust other people.
B. It allows us to figure out who not to trust.
C. We learn how to not work with different personality types.
D. Gives us preparation for the workplace.
7. The following are the things that gossiping does to a team; except ______.
A. hurting relationship
B. leading to a healthy competition in a team
C. creating selfishness
D. dampening enthusiasm
1
8. What are the clear responsibilities?
a. No one understands the goal.
b. Everyone understands their goal.
c. The team is full of diversity and each member has individual values.
d. Group has outside help.
9. Which of the following has a quality teamwork?
A. with independence
C. good communication
B. credit for achievement
D. easy decision making
10. Who is the leader?
A. A member with bad behavior
B. The one making decisions
C. The one teaching the subject in the team
D. The main source of the team


Lesson
1
What’s In
Activity 2.
Directions: Given is the definition of sources. Arrange the jumbled letters to get the
correct answer.
1. It is used for the transmission of data in coded form.
O
R
D
I
A
2. It is one of our world’s most important means of communication. It shows us
information programs like the news, documentaries and sports events.
N
E
T
I
O
S
L
2
E
V
I
2. It’s easy to send a quick text message in a workplace that one monitors personal
calls. When meetings go long employees can check their phones for important
emails.
L
P
O
L
E
H
O
C
E
L
3. It is a periodical publication which is printed in gloss- coated and matte paper.
N
I
Z
E
G
A
M
A
4. It refers to printed media and a source of a powerful mode of mass communication.
S
E
W
E
R
N
A
P
P
What’s New
Communication Skills for Workplace Success
The ability to communicate effectively with superiors, colleagues, and staff is essential,
no matter what industry you work in. Workers in the digital age must know how to effectively
convey and receive messages in person as well as via phone, email, and social media.
Essential Communication Skills for Your Career
▪ Listening
▪ Friendliness
▪ Open-Mindedness
▪ Feedback
▪ Confidence
▪ Non-Verbal Communication
3
What is It
Participate in Workplace Communication. Workers must be able to communicate
information to work effectively. Information is communicated in two directions-sometimes you
receive information and sometimes you convey it. You communicate regularly with your
employer or supervisor and your co-workers.
Gathering information for work.
Every day, you have to gather the information that you need for your work. Some
information comes from your supervisor, co-workers, clients, suppliers, and other people you
speak with each day. Some information such as work rosters, vehicle logbooks, or telephone
messages, comes in written form. You might also gather information from your observations.
For example, looking at a rain gauge, or checking supplies of materials.
Information sources
•
•
•
•
•
•
•
•
•
•
•
•
Letters
Memos
Plans
Internet websites
Faxes
Emails
Newsletters
Work notes
Order sheets
SMS
Industry
Magazines
Listening
Quite a lot of information is collected by listening to someone. You can listen to the other
person in different ways:
•
•
•
Face to face
By telephone
By radio
Observing
You can also collect information by observation.
•
•
•
•
Count items of stock
Check the condition of equipment or livestock
Check a thermometer, vermin traps, a fuel gauge
Watch a TV program or DVD
Recording Information
Workplaces rely on large amounts of information from many different sources to operate
effectively. Most of that information is recorded either manually (on paper) or electronically (on
the computer). Work schedules, product catalogues, orders and receipts, timesheets, and
4
memos are all examples of written information, or records, found in most workplaces. Locating
written information before you can use records, you need to know where to find them. Written
information may be located in:
•
•
•
•
•
•
•
Computer databases
Filing cabinets
Shelving
Counters
Drawers
Pin
Boards or whiteboards
Organizing written information
Records need to be kept in the same place all the time so that everyone knows where
to get them when they want to use them. It would be very frustrating to find that the vehicle
logbook was not in the truck as it should be, or that someone had moved the order book just
when you needed it to answer a customer inquiry.
Sometimes many records are kept together in one place, such as in a filing cabinet. They
are often organized in alphabetical order so that they are easy to find. There are many ways to
organize records, so you must use the method preferred in your workplace. Records stored
together must be replaced in the correct order to make it easy for everyone to find them. Some
records are only needed for a short time.
Recording information accurately and legibly
Written information is only useful if it is accurate and legible. A great deal of time and
effort can be saved in the long term if you take care to check that the information is correct
before you write it down. Of your handwriting is not very clear, it might be better to print the
information so that it can be easily read.
Communicating with people in the workplace
Communicating courteously and clearly. An important part of your job is to pass on
information to other people. Lots of messages and instructions that you receive in person, or by
telephone or radio, have to be passed on to someone else. You could use the phone or a written
note to pass on the information, or you could speak to the other person face to face. Much of
the time you will be communicating with co-workers or your supervisor, but you might also have
to talk to clients. Anyone that you provide with a product or service is your client. You can have
both internal and external clients. Internal clients are the people you deal with in other sections
of your workplace. External clients are customers, suppliers, industry bodies, government
employees, contractors or anyone else in your industry network.
There is good reason for you to communicate courteously and clearly with all these
people. You have to get along with the people at your workplace, and you can do that better if
you treat them with respect and help them as much as you can. When you are dealing with
people from outside your workplace, you are representing your employer and you need to
present a good image.
5
Communicating face to face
Communicating face to face with other people involves:
•
•
•
•
Speaking
Listening
Observing
Being observed
When you are face to face with another person, you don’t just hear the words they say,
you also hear their tone of voice, see what they look like and watch how they behave. At the
same time, they can hear, see and watch you.
Observing and being observed
Would you be convinced by the advice of a safety inspector who forgot his hard hat and
steel-capped boots? Would you want a sandwich made by a lunch bar attendant with filthy hands
and clothes?
Your personal presentation dress and hygiene all contribute to the impression you make
on others. The appropriate personal presentation demonstrates your respect for yourself, your
employer, and the people you interact with through your work.
Make sure your clothes are suitable for the work you do. If your work calls for personal
protective equipment, make sure you wear it. In some jobs, you will need to cover long hair and
jewelry. You should be neat, clean, and well-groomed for a job that involves personal contact
with others especially the general public.
People also notice “body language”. The way you use your hands, your posture and the
expressions on your face are all examples of non-verbal behavior that you can use to get your
message across. When you are face to face with someone, you pick up a lot of information from
their non-verbal communication. Some people can be very quiet, yet still, show aggressive body
language. They might have a pained look on their face, they might look tense, or they might
shake with anger. You interpret as much from their mannerisms and gestures, tone of voice,
and level of eye contact, as you do from their words.
Choosing the right way to share information depends on the needs and interests of the
other persons, not just on what you want to say. When sharing information:
6
•
•
•
•
•
•
DON’T
DO
Stand or sit up straight
Make eye contact
Smile and greet the other person
Listen and observe carefully
Speak clearly
Get straight to the point
•
•
•
•
•
•
Slouch
Look around
Read the newspaper and pretend
you haven’t noticed anyone
Interrupt or be destructed
Mumble
waffle
Listening
Listening is more than hearing, and it requires some effort. It involves non-verbal
communication as well. When people are giving you instructions, you need to listen carefully so
that the job is done safely and accurately. By being a good listener, you will follow instructions
more accurately and reduce the risk of accidents.
As a listener you should:
•
•
•
listen to people’s feelings
show you are listening to the answer you give
use non-verbal means to encourage the speaker to continue
Speaking
A lot of workplace communication involves asking questions or responding to inquiries.
To get the answers you want, you have to ask the right questions. Be specific about what you
need to find out so that the other person understands clearly. If you need to ask several
questions, it will help you to remember them all if you write them down first. Speak slowly and
clearly so that you are heard and understood the first time. The other person must be able to
pay full attention what you are saying, so choose a mutually convenient time. If you need to
know the answer urgently, you might have to interrupt. Just make sure you explain that it is
important. Before you ask a question of anyone, think about.
Working in groups
Work groups
Many workplaces set up groups of workers to perform a certain job or achieve a
particular goal. The work group may be split up afterwards or given a new job or goal. The
people who make up the group may all be from the one section of the business with similar skills
and qualifications.
Work groups can be set up for many different reasons. They could work on:
•
•
shutting down equipment for annual maintenance
organizing a revegetation program
7
•
•
revising OHS guidelines
planning a special event
Your group discussions
When people come together in groups, they bring many different ideas, experiences and
skills. Working in groups fosters initiative, tolerance and trust.
Work in groups can:
•
•
•
•
share information
solve problems
make decisions
accomplish tasks
For work groups to be successful, people have to communicate and cooperate.
Structuring meetings
Meetings need a structure. Without structure, the discussion usually takes far too much
time without reaching any firm decisions. An agenda is used to give some structure to a group
discussion. An agenda lets people know what the meeting will be about so that they can think
about it before they come. It makes sure that everything necessary is included for discussion
and nothing gets forgotten at the meeting. During the meeting, it keeps the discussion on track.
Formal meetings
A typical agenda for a formal meeting includes the following items:
•
•
•
•
•
•
•
•
•
•
•
opening
welcome and apologies
minutes from the previous meeting
business arising from the minutes
correspondence, inwards and outwards
business arising from the correspondence
reports financial and subcommittees
general business
other business
date, time and place of the next meeting
close
Informal meetings
Informal meetings also need an agenda, although it might be much simpler than the one
shown above. It should include opportunities to discuss:
•
•
•
•
the purpose of the meeting
what has happened so far
what problems still need to be addressed
how the workgroup will achieve goals
8
Obligations of workgroup members
As a member of a workgroup, you have an obligation to:
•
•
•
•
•
•
attend meetings
participate to the best of your ability
behave courteously towards other members of the group
comply with meetings decisions
carry out instructions decided at meetings
keep sensitive matters confidential
If your obligations are not obvious or clear, you should ask your supervisor or co-workers for
advice.
Types of communication
Assertive
communication
• clear, honest
• direct open
communication
• listens
attentively to
others
Style
Non-verbal signs
•
•
•
•
Underlying value
•
•
•
eye contact
relaxed
posture
smiles/ nods
when others
speak
speaks in a
friendly tone
respects
others
ideas
and opinions
enjoys
communicating
with others
“I’m OK; you’re
OW”
Aggressive
communication
• verbal abuse
• name-calling
• oneupmanship
• win at all costs
• does not listen
to others loud
voice
• sarcastic tone
• finger-pointing
• tablethumping etc
• angry tense
expression
•
•
•
Does
not
respect others
opinions and
ideas
Enjoys power
over others
“I’m OK; you’re
not OK”
Nonassertive
communication
• withholds
opinion
• does not share
ideas
• agrees with
others without
expressing a
personal view
• avoids eye
contact
• quiet voice
closed posture
•
•
•
Believes other
people’s ideas
are better than
their own
Feels
threatened by
open
communication
“You’re OK; I’m
not OK”
Types of Forms
In every workplace, you will be required to complete the forms. Each workplace will have forms
specific to their requirements. You must make sure that you know which forms to fill in when
you need to use forms and where to find the necessary forms.
When filling in a form:
•
•
Read the form carefully
Fill in all the required details
9
•
•
•
•
Only include necessary information
Write clearly and simply
Check that you have completed it properly
Send or give it to the appropriate person, or file in the appropriate place
Common Errors Can Delay the Recording of Your Documents
An error may result in our office having to “REJECT” and mail back your submission. Use the
information below as a checklist to ensure your documents are recorded on time.
•
Make sure checks are signed.
•
Print names and titles legibly under all signatures.
•
Notary stamp must be legible and dark; notary stamp should not obscure document
wording or notary name and expiration date.
•
“Return To” address is required on a document; includes a self-address stamped
envelope for return of copies.
•
Each document must be stapled separately and be in proper order for recording.
•
Make sure social security number appear on non-resident tax forms. Checks with these
forms should be made payable.
•
The consideration amount must match in all areas (front, acknowledgment, affidavit, and
seller’s residency form).
Identifying reporting requirements
Before you begin to gather and analyze your data consider how you can ensure your collection
efforts will meet the reporting needs of your primary intended users.
From the very beginning, reporting is an integral part of evaluation which allows you to:
•
•
•
•
•
Communicate what you do
Monitor and track progress
Demonstrate the impact
Document lessons learned
Be accountable and transparent to donors, partners, and benefiting communities
10
What’s More
Activity 3
TRUE OR FALSE
Directions: Write T if the statement is true; F if the statement is false and underline the error
in the statement.
__________1. Body language is a form of non – verbal communication.
__________2. Listening is more than speaking and it requires some effort.
__________3. When sharing information eye contact is a must.
__________4. Informal meeting does not need an agenda.
__________5. Structuring meetings is used to give some structure to a group
discussion.
What I Have Learned
Activity 4
Directions: Complete the following statements by providing what you already know and what
you have learned from the lesson in 3 to 5 sentences.
After I study this module, I already know something about… _______________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
I have learned that _________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
11
What I Can Do
Activity 5
Directions: Conduct a phone call interview to a poultry owner on how they communicate with
their people in the workplace.
Interview Guide
Name of Interviewee: _________________________
Address: __________________________________
Guide Questions:
1. How many employees do you have in your workplace?
2. What are the assigned tasks for each employee?
3. How do they know their tasks?
4. Are there problems in the management of your poultry as regards to the
accomplishment of their work? Why did you say so?
5. Do you listen to your people's complaints or suggestions? How do you feel
about this?
12
Assessment
Activity 6
Post test
Directions: Choose the letter of the correct answer. Write your response to the separate
activity sheet.
1. A way of communicating through use of hand gesture, posture and facial expression is
called ______.
A. body gesture
C. body posture
B. body language
D. body figure
2. Listening is one way to collect a lot of information through the following except____.
A. e-mail
B. face to face
C. telephone
D. radio
3. It refers to gathering information through observation.
A. Listening
B. Speaking
C. Reading
D. Observing
4. Why is it necessary to keep the records in same place at all times?
A. to make it easy to find
C. to make everyone worry
B. to make everyone struggle
D. to make everyone follow
5. Communicating face to face with other people involves the following except______.
A. listening
B. speaking
C. reading
D. observing
6. What is the advantage of working in groups or a team?
A. gives more problem
C. tasks are difficult to accomplish
B. creates conflict
D. solves problems easily
7. A type of meeting which includes the typical agenda and follows an order such as
opening, welcome, reading of minutes and correspondence.
A. formal
B. informal
C. structural
D. group
8. Being a workgroup member you have an obligation to do, except ________ .
A. not attending meeting
B. participating to the best of your ability
C. complying with meeting decision
D. keeping sensitive matters confidential
9. It refers to a type of communication that includes verbal abuse, name-calling, etc.
A. Assertive
C. Non-assertive
B. Aggressive
D. Non-aggressive
13
10. The following are the right way to share information except_________.
A. getting straight to the point
C. speaking clearly
B. making eye – contact
D. slouching
Additional Activities
Activity 7.
Enumeration
Directions: Enumerate the following:
A. List at least 5 sources of information.
1.
2.
3.
4.
5.
B. List at least 5 things where information can be located.
1.
2.
3.
4.
5.
C. List the things to consider in communicating face to face.
1.
2.
3.
4.
D. List at least 6 things to keep in mind when filling a form.
1.
2.
3.
4.
5.
6.
Congratulations! You did a great job!
Good luck as you move on to the next lesson.
14
15
Activity 7
A.
Answer Key
Letters
Memos
Plans
Internet websites
Faxes
Emails
Newsletters
Work notes
Order sheets
SMS
Industry
Magazines
Activity 1
Pre-Test
1. C
2. B
3. D
4. A
5. B
6. D
7. B
8. C
9. C
10. D
Activity 2
1. Radio
2. Television
3. Cellphone
4. Magazine
5. Newspaper
B.
Computer databases
Filing cabinets
Shelving
Counters
Drawers
Pin
Board or whiteboards
Activity 3
True or False
1. T
2. F/ speaking
3. T
4. F/ does not need
5. T
C.
Speaking
Listening
Observing
Being observed
Activity 4
Answer may vary
Activity 5
Answer may vary
D.
1.
2.
3.
4.
5.
6.
Read the form carefully
Fill in all the required details
Only include necessary information
Write clearly and simply
Check that you have completed it properly
Send or give it to the appropriate person, or
file in the appropriate place
Activity 6
Post-Test
1. B
2. A
3. D
4. A
5. C
6. D
7. A
8. A
9. B
10. D
Answer Key
References
Websites:
https://dlb.sa.edu.au/tsftfmoodle/mod/resource/view.php?id=3453
www-entrepreneur-com.cdn.ampproject.org
https://www.thebalancecareers.com/communication-skills-list-2063779
http://ecochickspoultry.com/a-list-of-poultry-farming-equipments-and-their-uses/
https://study.com/academy/exam/topic/workplace-communication-skills.html
https://blog.bonus.ly/20-simple-ways-to-increase-motivation-in-the-workplace/
https://meetnotes.co/co/blog/8-tips-on-how-to-participate-in-a-meeting/
https://careers.workopolis.com/advise/interview-tips-how-to-prepare-for-the-most-...
https://unsplash.com/s/photos/teamwork
https://www.dynamiccap.com/effective-communication-in-the-workplace
16