February 24, 2020
Cynthia Greathouse
2656 Trailwood Dr.
Troy, MI 48083
(248)854-4368
Clutz9566@wowway.com
Attn: Jim Grove
Suburban Jeep Chrysler of Troy
1790 Maplelawn Dr.
Troy, MI 48084
RE: 2013 Jeep Overland
VIN#1C4RJFCGXDC544851
I believe that the vehicle I purchased is a “lemon” in accordance with the
Michigan State Lemon Law. This letter is to serve as my written notice of demand
for a full refund, as stated in the Lemon Law Guidelines. It states that after
receiving this notice, one last attempt may be performed to remedy the problem.
(Although it also states that 4 total attempts to resolve the same issue is cause to
be considered a lemon, and I have been in approx. 8 times to be looked at or
worked on directly related to the tire issue and a total of 14 times for tire tread
readings etc.). I honestly do not believe the problem will be or can be
remedied….I do not want another set of tires put on just to find out that after
ANOTHER 15K miles the problem still isn’t fixed. All the while my vehicle is
getting older and older because this is a slow progression problem and doesn’t
present itself quickly.
Purchased 9/14/2013
All of the following were times I went to the dealership regarding my tires:
17,711k miles tire tread was down to 6/32
20,509k miles had tires rotated
21,256k miles rotors found to be rusted - fixed
24,392k miles tire tread was down to 4/32
26,237k miles Replaced Rack and Pinion, Leak in Hydraulics
Replaced all 4 tires – Dealership Warrantied Two, Paid out of pocket for two
($400.00)
39,860k miles Tire Tread down to 4/32
39,981k miles Front End Alignment Performed
Replaced Right Front Lower Control Arm
Replaced all 4 Tires – Paid out of Pocket $1225.00
45,597k miles (don’t have a reading of tread depth)
Front End Alignment Performed
Replaced all 4 Tires – Dealership warrantied
47,661 Front End Alignment Performed
49,864 Front End Alignment Performed
60,801 Tire Tread down to 6/32
Power Steering Flush Performed, Tires Rotated
66,173 Tire Tread down to 4/32
66,521 Tire Tread down to 4/32 – Tire Warranty states that tread warranty is 60k
miles
Tires need to be replaced AGAIN
At 66K miles I will be needing my FIFTH set of tires, this is clearly a manufacturing
issue and definitely falls under the Lemon Law Guidelines.
I have maintained all recommended services in the specified times per FCA
requirements: such as oil changes, Brake System Flush, 4x4 service, cooling
system, power steering service, fuel injection service etc.
I have spent a lot of money to take care and maintain this vehicle, as well as
purchasing the MOPAR Lifetime Warranty in hopes that I would have this vehicle
for a very long time.
I have been at the dealership no less than 14 times to have my vehicle diagnosed
(to no avail) or to be worked on directly related to this tire wear issue. This is
frustrating and time consuming, not to mention costly.
Please respond in a timely manner as to how we will move forward and get me in
a new vehicle.
Thank You,
Cynthia Greathouse