Overview Business Process Monitoring on MAI
2016
Public
Content
Introduction
Using the Monitoring
How to Set up Monitoring
Appendix
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Introduction
Business Process Monitoring
Motivation for Business Process Monitoring
“… How can I proactively ensure
that my business process
Order-to-Cash runs through
without interruptions?...”
 Make exceptions in the business
process execution centrally and
automatically visible
“… There are many IDocs that
cannot be processed. Which
business processes will be
impacted?...”
 Provide business process context
information for exceptions that occurred
throughout the system landscape
Business Process Monitoring in SAP Solution Manager
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Stabilize your Business Processes with Business Process
Monitoring
Goal:
• Reduce manual monitoring efforts – automation of monitoring and error handling
• Increase efficiency in daily operations – automation of daily operations and proactive and faster exception handling
• Increase stability of interfaces and background processing – reduction of interface errors and background process failures and thus
reduction of process costs and systematic errors
• Reduce number of incidents – early detection of interface and background processing issues, RFC failures and performance issues
Methodology:
•
Continuous and automatic alert monitoring via Business Process Monitoring in SAP Solution Manager
Supported by:
•
Many out of-the-box available problem-oriented key figures
•
Flexible alert handling via alert inbox
• Alert notifications
•
Alert visualization in a business process context
•
Exception handling via guided procedures
• Process control via alert trend reporting and dashboards
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Run SAP Like A Factory
Business Process Monitoring is one
aspect of the more comprehensive
Business Process Operations and
as such part of “Run SAP like a
Factory”.
Analyze
Optimize
Change
In “Run SAP like a Factory”, SAP
describes how customers can run
the daily operations of their
solutions.
Central to “Run SAP like a Factory”
is the implementation of an
Operations Control Center (OCC).
This OCC works with central and
automatic monitors to gain visibility
about the overall status of the
entire solution.
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SAP Solution Manager as Central Tool for Business Process
Monitoring
SAP Solution Manager
Monitoring Application
Alert Inbox
Business Process Analytics
Alert Emails
Incidents
Guided Procedures
BPO Dashboards
Business Process Monitoring
(on MAI)
Metric Reporting
OCC Alert Reporting
ERP
SRM
CRM
Non SAP
Managed Systems
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Availability of Classic BPMon & BPMon on MAI
SAP Solution
Manager 7.0
SAP Solution Manager 7.1
SAP Solution
Manager 7.2
SP12
Classic Business Process Monitoring
In Solution Manager 7.1 SP12, two alerting
functions for BPMon are available:
•
Classic BPMon
•
BPMon on MAI
Customers can choose which functions to use.
In Solution Manager 7.2, only BPMon on MAI will
be available.
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STOP
Migration Tool
Business Process Monitoring on MAI
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Why Business Process Monitoring on MAI
BW BPMon
Reporting
Notifications
Business
Process
Monitoring
Technical
Monitoring
Reporting
Notifications
CCMS
Extractor Framework
Past Challenges
•
Maintenance overhead of two different infrastructures (BPMon and Technical monitoring)
•
No reusability of unified use cases in other monitoring applications (e.g. technical monitoring) due to infrastructure differences
•
Different UIs for Alert Handling in Technical Monitoring and Business Process Monitoring
•
Increased development effort within SAP
BPMon on MAI as of SP12
•
Full integration of BPMon with Monitoring an Alerting Infrastructure (MAI)
•
Common end user experience for configuration and usage of alerting
•
Shared use cases for job monitoring and interface channel monitoring between BPMon and Technical Monitoring
•
Possibility to make use of MAI capabilities for BPMon alerts (e.g. notifications, 3 rd party connector etc.)
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BPMon on MAI in Parallel to Classic BPMon
Decision which infrastructure to use for BPMon is made per solution.
You can use classic BPMon and BPMon on MAI in parallel (for different solutions).
BPMon on MAI
Classic BPMon
•
Only option for managed systems with basis
release 6.40 or lower
•
Managed systems must have basis release 7.0
or higher and ST-PI SP10 implemented
•
Access to alerts via work center “Business
Process Operations”
•
Access to alerts and metrics via work center
“Business Process Operations (New)”
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Overview: Changes with BPMon on MAI
With Business Process Monitoring on MAI, several changes are introduced:
•
Data Collection via Extractor Framework, maximum every 5 minutes for PULL metrics
•
New work center “Business Process Operations (New)” for accessing all new
monitoring functions
•
New Alert Inbox and Monitoring Application for BPMon on MAI
•
New BPO Dashboard Key Figures for integrating metrics and alerts for BPMon on MAI
•
New BPO Alert Reporting function
•
Integration with Guided Procedure Framework for documented error handling for alerts
•
Automatic grouping of reoccurring alerts into Alert Groups
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Alerting Functions available for Business Process Monitoring
Alerting functions for the following areas are available for BPMon:
•
Background jobs and BW Process Chains
•
Interface Channels (IDoc, BDoc, qRFC, workflows, files, SAP PI messages,...)
•
Exceptions in business process execution (ABAP dumps, application log errors, update errors, …)
•
Performance of business transactions and RFC calls
•
Throughput and Backlog for various SAP applications (SAP ERP, SAP EWM, SAP CRM, SAP APO, SAP SRM,
SAP Industry Solutions, …)
•
Data Inconsistencies
•
Customer Monitoring Objects
The catalogue of all available alerting functions for BPMon is availble in the SCN Wiki.
All functions are available regardless of the monitoring infrastructure (classic and MAI-based).
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Business Process and Interface Monitoring
Additional information
Additional information about Business Process Monitoring in SAP Solution Manager can be found in the media
library of http://wiki.scn.sap.com/wiki/display/SM/Business+Process+Monitoring
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Using the Monitoring
Business Process Monitoring on MAI
Simplified Alert Handling Process in SAP Solution Manager
Receive Notification
e.g. Email, SMS, Incident
Access Alert Inbox
URL in Email or
Manually via transaction
SM_WORKCENTER
Confirm Alert
“The situation has been
solved”
Solve the Error Situation
E.g. Post Goods Issue
for the Delivery
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Assign Alert to Processor
Access Alert Details
“I’ll take careof the situation”
Measured value & e.g. list of
overdue deliveries via “Detail
Info”
Forward to next Support
Level
Via incidents or emails
Execute Guided Procedure
Structured and traceable
execution of error handling
procedures
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System Demo
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System Demo: Access Alert Inbox
Access the Alert Inbox via “Alert Inbox” in
the work center
“Business Process Operations (New)”.
Via this work center, only monitoring
information for solutions monitored via
MAI can be displayed.
You can also access the alert inbox via
link from the alert notification.
Classic BPMon can be accessed via the
work center “Business Process
Operations”.
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System Demo: Assign Alert Group to User
Alerts in BPMon on MAI are assigned to a
Business Process Operations Area. Via
the filter in section “Active Queries” you can
choose which alerts to display in the alert
inbox (e.g. only exceptions).
Additionally, via the Quick Criteria
Maintenance you can filter the alerts for
specific solutions, business processes, etc.
You can access the Monitoring
Application via “Business Process
Monitoring”.
Via lead selection you can navigate from the
monitoring object to the involved alert
groups. There, you can assign the alert
group to your user via “Assign”
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System Demo: Alert Details
You can see how many alerts are part of the
alert group and you can see when the alert
group started and ended.
Display the details of an alert group via
“Show Details”.
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System Demo: Execute Guided Procedure
For the alert group, the last 10 metrics
are displayed, in addition to the
measured values.
Via the Action Log you can see which
error handling has already taken place.
Execute the guided procedure via the
hyperlink, or search for a suitable
guided procedure in cases none is
assigned.
Display the trend for the measured
value via the Metric Monitoring
function.
Display the list of objects contributing to
the alert (detail list - e.g. the list of
exceptions) on the managed system.
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System Demo: Forward Alert Group and Confirm
Forward the alert group to Incident
Management via “Create Incident”.
Once the incident has been solved, you
can confirm the alert resolution via
“Confirm”.
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Alert Inbox versus Monitoring Application
For BPMon on MAI you have two different ways for accessing the alert information. Both can only be accessed from the work
center “Business Process Operations (New)”.
Alert Inbox
•
Display of critical situations that require user interaction. This
means only real alert situations are displayed.
•
Work list for the OCC Operator when ensuring the stable
running of the core business processes
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Monitoring Application
linked
•
Graphical and tabular display of status of all managed objects
for business process.
•
To be used determine overall status of business processes
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System Demo: Accessing Monitoring Application
Access the Monitoring Application
via “Business Process
Monitoring” in the work center
“Business Process Operations
(New)”.
Via this work center, only monitoring
information for solutions monitored
via MAI can be displayed.
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System Demo: Navigation in Monitoring Application
Via the Quick Criteria
Maintenance you can filter the
monitoring information for
specific solutions, business
processes, steps or ratings.
You can access the Monitoring
Graphic via “Process Graphic”
Navigate via lead selection to
the list of managed objects and
metrics per business process
step or interface.
The hyperlink for the number of
objects with alerts allows you to
navigate to the Alert Inbox.
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System Demo: Process Graphic
In the process graphic you can display
the picture for the business process
flow.
The graphic contains per business
process step and interface:
•
Indicator for unconfirmed alert group
•
Current status per business process
step and interface
•
Current system status from
technical monitoring
Additionally you can display the
monitoring objects and metrics in a
tree structure via “Show Details”.
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OCC Alert Reporting
•
“Health Check” for the OCC – how well is the Operations
concept working
•
Available without additional configuration
•
Accessible from the Alert Inbox of work centers “Business
Process Operations (New)” and “Technical Monitoring”.
•
Provides:
• Ad-hoc display of alert information for BPO alerts and
technical alerts
• Key figures for:
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•
Number of Alert Groups
•
Number of Events
•
Av./Max. Duration of Alert Group Confirmation
•
Number of Incidents
•
Number of alerts confirmed with/without incidents
•
Interactive filtering for time frame and context information
•
Trend Display for individual managed objects
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BPO Dashboards for BPO Alerts
BPO Dashboards are fully configurable (layout and content) and provide an option to display the measured values
for all Managed Objects for BPMon. Additionally, you can display for all alerts in general:
•
Number of the alert groups
•
Alert group duration
•
Number of monitoring objects with alert groups
•
Number of incidents
•
Number of events
This information can be displayed per
business process, business process step
etc., in static dashboards.
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How to Set up Monitoring
Business Process Monitoring on MAI
General Setup Procedure for BPMon on MAI
The setup of BPMon happens in SAP Solution Manager via a Setup Tool. In there, the monitoring configuration is
entered, generated and activated. It is not necessary to write coding when configuring BPMon on MAI.
Configure Monitoring
Object
Generate
Activate
The Setup Tool is accessible from work center “Business Process Operations (new)” via Related Links  Setup
Business Process Monitoring. The monitoring infrastructure is
chosen per solution.
To facilitate the setup, a Setup Guide for BPMon on MAI is
available in the media library of http://wiki.scn.sap.com/wiki/display/SM/Business+Process+Monitoring.
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Unified Use Cases for BPMon and Technical Monitoring
Job Monitoring and Interface Channel Monitoring
Solution Manager 7.1 SP12
MAI
Business Process
Monitoring
Technical Monitoring
Managed
Object
Data
Provider
Some monitoring functions are applicable both for Technical Monitoring and
Business Process Monitoring.
Here, the same data providers on the managed system are used from
Technical Monitoring and Business Process Monitoring. Additionally, the
same Setup UI is used, regardless of whether the monitor is set up from
BPMon or Technical Monitoring.
 Unified Use Cases for monitoring are introduced with Solution Manager
7.1 SP12. Currently, there are unified use cases for Job Monitoring and
Interface Channel Monitoring.
For unified use cases, monitored objects set up in Technical Monitoring can
be assigned to a business process in BPMon, or vice versa.
Managed System (Basis ≥ 7.0)
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Migration to BPMon on MAI
As of Solution Manager 7.1 SP12 you can automatically migrate your monitoring configuration from classic
BPMon to BPMon on MAI. Migration is available per solution according to the following procedure:
a) Copy the original solution
b) Migrate new solution using report R_AGS_BPM_MIGRATE_SOLU_TO_MAI
c) Activate monitoring in new, MAI-based solution
d) Deactivate monitoring in original, classic solution
e) Deactivate and delete original solution
The detailed step-by-step procedure is described in SAP Note 2010999 and in the SCN Wiki.
Solution A: BPMon on MAI
Solution A: Classic BPMon
Migration Report: R_AGS_BPM_MIGRATE_SOLU_TO_MAI
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RSLAF Roadmap for Business Process Operations
Business Process Monitoring can be implemented as
part of an implementation project for Business Process
Operations.
SAP provides a roadmap for implementing Business
Process Operations in SAP Solution Manager. This
roadmap gives a detailed description how to
implement a Business Process Operations concept
(including a monitoring concept) and is accessible via
transaction /nRMMAIN.
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Setup Documentation in the SCN Wiki
All BPMon related documents, including Overview
Presentations and Setup Guides, can be found in the
Media Library of
http://wiki.scn.sap.com/wiki/display/SM/Business+Pro
cess+Monitoring.
Setup Information is also available at
http://wiki.scn.sap.com/wiki/display/SM/Setup+Informa
tion+for+Business+Process+Monitoring.
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Trainings available for Business Process Monitoring
Expert Guided Implementation „Business Process Monitoring & Stabilization“
•
How to set up BPMon in SAP Solution Manager
•
See https://support.sap.com/solution-manager/training-services.html
-> EGI Portfolio or directly here
Classroom Training E2E300 „Business Process Operations“
•
How to use the BPO tools in SAP Solution Manager, including BPMon
•
For details search for E2E300 at http://training.sap.com/
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Thank you.
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Appendix
Technical Details for Business Process Monitoring on MAI
Technical Prerequisites for BPMon on MAI
1. Required software components implemented on SAP Solution Manager and managed systems,
new for BPMon on MAI:
• Fully available as of Solution Manager 7.1 SP12
• Managed systems must have basis release 7.0 or higher and ST-PI SP10 or higher implemented
2. System readiness ensured via SOLMAN_SETUP (including RFC destinations, BW Content, Extractor
Framework etc.)
3. Solution created in Solution Directory, containing logical components, business processes,
steps and interfaces, relevant systems are contained in the leading role of the logical component
4. “MAI” flag for the solution set in the BPMon Setup
For details, see SAP Note 1949245 “Prerequisites for Business Process Monitoring on MAI”.
Prerequisites for classic BPMon are listed in SAP Note 784752.
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Customer Enhancement Options in Business Process Monitoring
Customer-specific data collectors (monitoring objects and key figures):
•
BPMon provides a developer framework (“Customer Exit”), so customers can develop their own data
collectors which will be fully integrated into Business Process Monitoring
Customer-specific auto reaction methods:
•
BPMon provides Business Add-Ins (BAdIs) for enhancing auto reaction methods in case of alerts, or
to send alerts to third-party Service Desk software (e.g. HP Openview, Remedy).
Bi-Directional Exchange of messages between BPMon & third-party Service Desk software:
•
Service Desk messages can be send & received automatically to external ticketing systems using
the certified SAP interface (Service Desk WebService API).
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Terminology Clarification for BPMon on MAI
In Business Process Monitoring on MAI, alert determination happens via the MAI infrastructure. This means, that
the following process is followed during the alert determination:
Metric
•
Something to be measured by
the data provider.
•
For a metric, a metric value is
returned to Solution Manager.
Event
•
•
Creates rating based on the
metric values of one or more
metrics.
Alert
•
Is raised based on one or more
events.
•
If there is an open alert group for
the same managed object, the
alert is assigned to this alert
group.
In BPMon, mostly creates rating
in MAI based on the rating
returned by data provider.
Example:
Example
Example
•
•
•
Example: Number of error messages
in Application Log ABC
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Red rating for number of error
messages in Application Log ABC
Red alert for error messages in
application log ABC, assigned to an
already open red alert group for the
same managed object
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Clarification of Alert Terminology
Events
Metrics
Alerts
Metric
Metric
Managed
Object
Event
Alert
Metric
Previous
Alert Group
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Alert Group
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Details for Migration to BPMon on MAI
All data configured for all monitoring objects is migrated
(including customer monitoring objects)
•
Configuration of monitoring objects (selection criteria, thresholds)
•
Schedule for data collections
•
Notification settings
•
Monitoring activities and tools (migrated into guided procedures)
•
Alert Reorganization
Monitoring functions that are unified use cases in MAI (job
monitoring, interface channel monitoring) are migrated from
their old BPMon objects to new managed objects for these
unified use cases:
•
All monitoring objects configured for interface monitoring functions
(e.g. IDoc, qRFC, tRFC etc.) are migrated to managed objects for
Interface Channel Monitoring.
•
Job monitoring objects from BPMon are migrated to Job Monitors.
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