9
ICT – Computer System
Servicing 9
Quarter 1 – Module 1:
Lesson 1 :Applying Quality
Standards (AQS)- Assess
Quality of Received Materials
Computer System Servicing – Grade 9
Self-Learning Module (SLM)
Quarter 1 – Module 1: Assess Quality of Received Materials
First Edition, 2020
Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency or
office wherein the work is created shall be necessary for exploitation of such work for profit.
Such agency or office may, among other things, impose as a condition the payment of
royalties.
Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.
Development Team of the Module
Writers: Arnold A. Edroso
Editors: Mary Joy M. Velasco
Reviewers: Evelyn C. Frusa, Ph.D , Rolex H. Lotilla, Arvin M. Tejada
Illustrator: Name
Layout Artist: Name
Cover Art Designer: Ian Caesar E. Frondoza
Management Team: Allan G. Farnazo, CESO IV – Regional Director
Fiel Y. Almendra, CESO V – Assistant Regional Director
Name of Schools Division Superintendent
Name of Assistant Schools Division Superintendent
Gilbert B. Barrera – Chief, CLMD
Arturo D. Tingson Jr. – REPS, LRMS
Peter Van C. Ang-ug – REPS, ADM
Name of REPS – Subject Area Supervisor
Name of CID Chief
Name of Division EPS In Charge of LRMS
Name of Division ADM Coordinator
Name of EPS – Subject Area Supervisor
Printed in the Philippines byDepartment of Education –SOCCSKSARGENRegion
Office Address:
Telefax:
E-mail Address:
Regional Center, Brgy. Carpenter Hill, City of Koronadal
(083) 2288825/ (083) 2281893
region12@deped.gov.ph
9
ICT – Computer System
Servicing 9
Quarter 1 – Module 1:
Lesson 1 :Applying Quality
Standards (AQS)- Assess Quality
of Received Materials
Introductory Message
For the facilitator:
Welcome to the ICT-CSS9 Quarter 1 – Module 1: Lesson 1: Applying Quality
Standards (AQS) Self-Learning Module (SLM) on Assessing Quality of Received
Materials
This module was collaboratively designed, developed and reviewed by educators both
from public and private institutions to assist you, the teacher or facilitator in helping
the learners meet the standards set by the K to 12 Curriculum while overcoming their
personal, social, and economic constraints in schooling.
This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st century skills while taking into consideration their
needs and circumstances.
In addition to the material in the main text, you will also see this box in the body of
the module:
Notes to the Teacher
This contains helpful tips or strategies
that will help you in guiding the learners.
As a facilitator you are expected to orient the learners on how to use this module. You
also need to keep track of the learners' progress while allowing them to manage their
own learning. Furthermore, you are expected to encourage and assist the learners as
they do the tasks included in the module.
3
For the learner:
Welcome to the ICT-CSS9 Quarter 1 – Module 1: Lesson 1 Applying Quality Standards
(AQS) Self-Learning Module (SLM) on Assessing Quality of Received Materials
The hand is one of the most symbolized parts of the human body. It is often used to
depict skill, action and purpose. Through our hands we may learn, create and
accomplish. Hence, the hand in this learning resource signifies that you as a learner
is capable and empowered to successfully achieve the relevant competencies and
skills at your own pace and time. Your academic success lies in your own hands!
This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to
process the contents of the learning resource while being an active learner.
This module has the following parts and corresponding icons:
What I Need to Know
This will give you an idea of the skills or
competencies you are expected to learn in
the module.
What I Know
This part includes an activity that aims to
check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
What’s In
This is a brief drill or review to help you link
the current lesson with the previous one.
What’s New
In this portion, the new lesson will be
introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.
What is It
This section provides a brief discussion of
the lesson. This aims to help you discover
and understand new concepts and skills.
What’s More
This comprises activities for independent
practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
What I Have Learned
This
includes
questions
or
blank
sentence/paragraph to be filled in to process
what you learned from the lesson.
What I Can Do
This section provides an activity which will
help you transfer your new knowledge or
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skill into real life situations or concerns.
Assessment
This is a task which aims to evaluate your
level of mastery in achieving the learning
competency.
Additional Activities
In this portion, another activity will be given
to you to enrich your knowledge or skill of
the lesson learned. This also tends retention
of learned concepts.
Answer Key
This contains answers to all activities in the
module.
At the end of this module you will also find:
References
This is a list of all sources used in
developing this module.
The following are some reminders in using this module:
1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don‟t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are not
alone.
We hope that through this material, you will experience meaningful learning and
gain deep understanding of the relevant competencies. You can do it!
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What I Need to Know
This module was designed and written with you in mind. It is here to help you
master the Input data into computer. The scope of this module permits it to be used
in many different learning situations. The language used recognizes the diverse
vocabulary level of students. The lessons are arranged to follow the standard sequence
of the course. But the order in which you read them can be changed to correspond
with the textbook you are now using.
The module has one lesson, namely:

Lesson 1– Apply Quality Standards [AQS]- Assess Quality of Received
Materials.
After going through this module, you are expected to:
1. Understand that work instruction is obtained and carried out in
accordance with standard operating procedures.
2. Determine that received materials are checked against workplace
standards and specifications.
3. Identify faulty materials related to work are isolated and recorded/ or
reported to supervisor concerned in accordance with workplace
procedures.
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What I Know
Activity 1.
Directions: Match Column A with the correct answer on column B, write only the
letter of your answer on the blank provided before each number.
Answer
Column A
Column B.
1. ______
a. Logitech stereo headset
Full stereo sound Noisecancelling- Microphone
In-line audio control
b. Flatbed color Photoelectric
device
Color CCD line sensor
3200dpi
c. 3 outlet with 220V Max
500VA / 500watts Solid
State Electronics
2. ______
3. ______
4. ______
d. Slow & Fast test switch
5. ______
e. DDR 3/DDR 4 2GB/
4GB/ 8GB
6. ______
f. Touch sensitive slim
keyboard Spill resistant.
7. ______
g. HxWxD:29mm x 94mm x
24mm Full HD 1080p 90°
field of view
8. ______
h. Logitech corded mouse
USB connectivity 800 dpi
resolution 5 feet cord
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9. ______
i. CD 700MB DVD 4.7GB
10. ______
j. USB 2.0 / 3.0 8GB / 16GB
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Lesson
1
Applying Quality Standards (AQS) Assess Quality of Received Materials.
What’s In
Solve the crossword below. Write your answers on the separate sheet of paper.
What’s New
9
What’s New
Activity 1
Read and answer each question concisely
1. Define a Standard Operation Procedure (SOP)
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
2. Discuss the things to do when receiving materials under the Standard
Operation Procedure (SOP).
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
3. Enumerate the things to do when making the Inventory Report of Materials.
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
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What is It
The Factors in Selecting the Materials:
1. Selection of material – it is the ability to choose the materials using the following
considerations:
•
Cost of the material – is the amount of purchasing the materials, it may differ
from one supplier to another even if the specifications are the same.
•
Environmental consideration – anything that leads to the pollution of soil,
water and air, especially its energy consumption impact. At the end of ICT
hardware use, recycling, disposal like e-waste this would be used in landfills
and would provide impact and effect to the environment.
•
Chemical properties – is a material property evident during the time of its use
will show chemical reaction.
•
Physical properties – the identifiable and unique aspect of a material most
particularly its basic capabilities.
•
Mechanical attributes – the physical properties that any material exhibits
when applied with forces, such as elasticity, tensile strength, elongation,
hardness and fatigue limit.
•
Company producing the material – the business name provides identity to the
business and the product it produces, especially when the enterprise produces
unique and amazing products.
2. Testing of material – this will help analyze the quality and standards of materials
using the following techniques:
•
Hardness tester – any device that checks the hardness of a material by
measuring the durability of such material.
•
Comprehensive strength test – it is more of mechanical test that measures the
maximum amount of compressive load a material can bear before such
material breaks.
•
Impact test – is used to observe the mechanics how the material exhibit when
it experiences shock and such material immediately deform.
•
Fluoroscope – is an imaging machine which uses X-rays to determine the
interior characteristics of an object.
•
Testing machine – a universal tester for materials for testing tensile strength
and compressive strength of materials.
•
Creep test – is subjecting the material to high temperature progressive
deformation at constant stress test or ability to alter its form after such test
has been taken.
3
3. Cost of material – the amount when buying or selecting the materials for specific
project. Though this is economical in the selection process, the amount must
consider also the quality and reliability of materials.
The ICT Materials, Components, Assemblies and Its Specifications
In relation to the factors in selecting the materials, as a learner, you need to
be familiar with the ICT materials, components and assemblies‟ specifications. Not
just the name of these items, you must be particular also on how to describe details
about such item.
Mouse
Flash disk
Compact disc
USB 2.0 / 3.0
8GB / 16GB
Memory/RAM
DDR 3/DDR 4
2GB/ 4GB/ 8GB
CD 700MB
DVD 4.7GB
Microprocessor
Intel Core i7 Processor
8M Cache, 4.8 GHz
4 Cores
U-Ultra low power
10th Generation
Head set with
microphone
Camera/webcam
HxWxD:29mm x 94mm x
24mm
Full HD 1080p
90° field of view
Logitech stereo headset
Full stereo sound
Noise-cancellingMicrophone
In-line audio control
4
Logitech corded mouse
USB connectivity
800 dpi resolution
5 feet cord
AVR
3 outlet with 220V Max
500VA / 500watts
Solid State Electronics
Scanner
Type: Flatbed color
Photoelectric device
Color CCD line sensor
3200dpi
Keyboard
UTP cable and RJ45
Cable tester
USB keyboard
Touch sensitive
Slim keyboard
Spill resistant
Slow & Fast test switch
RJ45 10Base T
RJ11/12 Cables
Power supply 9Vbattery
UTP Gigabit Ethernet
100 Base-T Standard
4 pair UTP 24 AWG
RJ45 8P8C 8-pin
Standard Operating Procedure (SOP)
Title
QA Signature
Date of signature
Receiving of materials
Area Manager
Signature
Date of signature
Introduction: This document describes procedures to receive materials that will be
stored in the warehouse.
Objective: To receive the incoming raw, printed and packaging materials.
Responsibility: Receiver, QC/QA, Product Development Coordinator, Purchasing
Manager.
Section 1: Receiving General
The shipper/receiver will:
1.1 Inspect all incoming trucks for the following:
 The trucks must be covered and closed.
 Floorboards are dry and clean
 No evidence of chemical spills, garbage, waste or spoiled
foods.




Insect and rodent activity.
Bad odor.
Make a note of the truck license plate or trailer number.
Notify the Supervisor and QA of any issues.
1.2 Unload the shipment and inspect the condition of the shipment to
ensure:
 All products are on clean pallets.
 No damaged cases or packages.
 No evidence of any non-food items or items that could
contaminate the products being received.
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
On receipt of damaged goods follow section 5.
1.3 Check the drivers slip to ensure the company states „our company‟
1.4 Tag each skid with the product name and BV code and notify the
Supervisor and QA of any issues.
1.5 Count the goods and compare the quantity, name, and lot numbers
to the information stated on the shipping documents and company
purchase order (PO). Investigate any discrepancies.
1.6 Complete the “Receiving Log” with the following information:
Product Information:









Received date
PO number
RA-Code
Description
Weight in kg (if applicable)
Lot number
Quantity received
Shipment Supplier
Shipment Carrier
Vehicle Inspection:




Visual inspection
Odor inspection
Pest / Rodent activity
Truck/trailer number
Receiver‟s initial
1.7 Once QC has applied the QC approved green stickers store product
in the designated area.
1.8 For raw materials follow section 2.
1.9 For printed materials follow section 3.
1.10 For packaging components follow section 4.
Section 2: Receiving Raw Materials
The shipper/receiver will:
2.1 Follow section 1.
2.2 Place on hold labels on the skid/boxes
2.3 Pass the PO with all relevant information to the QC department.
2.4 QC will take sample as per sampling procedure SOP New Raw Material
Approval.
2.5 Once the goods are acceptable, QC will:
 Place a “QC Approved sticker” on the product.
 Tag the product with lot number, date received, product name, RA-code,
purchase order number and quantity.
 Complete the “Receiving Log” with the following information:
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QC Check





Certificate of Analysis
QC Approval
Expiration Date
Date of Rejection
Date sample taken
QC inspector initial
2.6 Material deemed unacceptable (out of specification) will be tagged by QC
as “on hold” and should be moved to the QC hold area.
2.7 Further testing would be done by QC/R&D supervisor and if the material
is still out of specifications, it will be tagged with “QC Rejected” tags and
noted as rejected in the receiving log.
2.8 Purchasing Manager will contact the supplier as to the action required
for the rejected material i.e. to be returned, replaced, destroyed, etc.
2.9 Purchasing Manager will inform the Receiver and QC with the status of
rejected material. QC will record the status of raw materials on original
PO and return the original PO back to Purchasing Manager
2.10 QC will file the copy of PO in QC Rejected Material binder.
Section 3: Receiving Printed Materials
Printed materials include labels, printed bags, sleeves, printed boxes (not
shippers), etc.
The shipper/receiver will:
3.1 Follow section 1.
3.2 Place on hold labels on each side of the skid/each box.
3.3 Place labels out side the label room and all other printed materials in
the printed materials area.
3.4 Place the PO and associated documentation in the label room door
holder for sampling and QC checking.
Label control will:
3.5
Remove
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samples
from
each
batch
of
labels/sleeves/bags/boxes/etc, write the new count on the roll/box/etc,
attach the samples to the PO and receiving paperwork then pass to QC
for inspection.
3.6 QC and the Product Development Coordinator will review the printed
materials as per SOP: Label Control.
3.7 On receipt of the “approved green stickers” from the Product
Development Coordinator, apply the „approved‟ stickers over the „on hold‟
stickers and store product in the designated area (i.e. label room or
printed materials area).

For printed materials stored on skids in the warehouse (outside of the
label room) the Product Development Coordinator will also supply box
tags containing the product name and code. These should be applied
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to the boxes (after the “approved green stickers”) and the quantity in
each box should be written on the tag.
3.8 Material deemed unacceptable (out of specification) will be tagged by
Product Development Coordinator as “rejected” and moved to the
WHS 99 or returned to the printer for replacement.
Section 4: Receiving Packaging components
The shipper/receiver will:
4.1 Follow section 1.
4.2 Pass the PO to the Purchasing Manager.
4.3 Store the materials in the designated area.
Section 5: Receipt of Damaged Goods
On receipt of a damaged shipment the shipper/receiver will:
5.1Take a photo of the damaged product (camera in supervisors office)
and ensure the truck driver signs the receiving document as evidence.
5.2 Notify QC.
On being notified of a damaged shipment QC will:
5.3 Inspect the damaged product and note the damage on the PO.
5.4 Place the damaged product in sterile plastic bag (if required) in QC
Detention Area, until notification is received from the Purchasing
Manager to return or destroy.
5.5 Label damaged product with all information: name, lot#, quantity,
report #, purchase order # and date.
5.6 Attach the picture to the signed Purchase Order and pass to the
Purchasing Manager (or e-mail photo to the Purchasing Manager).
On receipt of a PO with damaged product the Purchasing Manager will:
5.7 Instruct QC to save for supplier‟s inspection or for disposal.
5.8 Contact the supplier for a claim.
5.9 If product is to be disposed, follow SOP Product Disposal.
Documentation
Receiving Log G:\Production\Receiving Log
QC Rejected tags
QC On Hold tags.
Act as quality checker – record the date of receipt, name of materials purchased,
quantity, official receipt number, signature of the person who bought the materials.
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= Log report to be accomplished by the quality checker
Date Received
OR #
Item name
Quantity
Signature
Quality
Checker
• Monitor and coordinate the checking requirements – identify the materials that
are in good condition, damage or needing replacements.
= Assessment form of materials received
Quality Checker
Item Name
Total # in Good
Condition
Total # of Errors
Date:
Comments
• Generate reports when receiving the materials – record data of the reports both
record book and digital format (administrative software)
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What’s More
Crossword Puzzle: Using the crossword puzzle form below, use your understanding
on names, specification of materials and components, locate at least 20 words
horizontally, vertically, diagonally and combinations.
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1.
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5.
____________________________
____________________________
____________________________
____________________________
____________________________
6. ____________________________
7. ____________________________
8. ____________________________
9. ____________________________
10. ____________________________
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What I Have Learned
Read and answer each question concisely
1. Discuss the specification of materials and components.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
2. Discuss the work order and standard procedures.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
___________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
3. What are the reports needed related to work order and standard procedures.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
___________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
3
What I Can Do
Make a log report of the received materials using the appropriate form below:
15 pcs Flash disk, 32 GB, OR #4405
100 pcs RJ 45, OR# 77325
8 pcs Optical mouse, OR# 66378
10 meters UTP cable Cat6, OR# 2243
20 pcs DVD compact discs, OR# 12354
6 pcs Headset with microphone, Sales Invoice# 23465
2 pcs LAN tester, good condition, Invoice# 114367
2 units Laptop computer, OR# 78934
10 pcs Computer monitor, 15” screen, Invoice# 2654
5 pcs Keyboard, OR# 8756
= Log report to be accomplished by the quality checker
Date
Received
OR #
Item
Name
Quantity
4
Signature
Quality
Checker
Assessment
Read and answer each question concisely
1. Give three factors to be considered when choosing the right material?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
2. Give three characteristic of materials to be used for specific project?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
___________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
3. What Good Quality means?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
___________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
5
Additional Activities
You are assigned to be the Quality checker for the Month of June. Make a Log
Report, and Assessment Report using the following data below. Make sure you will
record all the items listed and if they were in good condition or not. Write your
answer on a sheet of paper
1. - June 9, 2008
-
5 Hard disk, 2 128MB SDRAM memory chips
Received from Jun Salcedo (PC chain), OR #20256
Found out that 1 Hard disk has error need for replacement
2. - June 15, 2008
- Refill ink cartridge from STARINK Shop, OR# 5623
3. - June 20, 2008
- 10 PS/2 keyboard, 10 Optic mouse, 2 power supply
- Received from Allan Rivera (Octagon), OR#12544
- 3 defective keyboard need replacement
4. - June 28, 2008
- 2 CD-Rom drive
- Received from Jun Salcedo (PC Chain), OR#20400
6
What
1.
2.
3.
4.
5.
6.
7.
8.
9.
7
What ’s more
CHEMICAL
COMPACT DISC
MOUSE
STRENGTH COST
ENVIRONMENT
WEBCAM MEMORY
KEYBOARD
TESTING
MACHINE CAMERA
MATERIAL
MECHANICAL
CABLE TESTER
HEAD SET FLASH
DISK HARDNESS
MICROPROCESSO
R SCANNER
It Is
Cost
Chemical
Mechanical
Hardness
Comprehensive
Fluoroscope
Testing
Creep
Environmental
What I Know
1. D.
2. F.
3. G
4. A
5. B
6. I
7. C
8. E
9. J
10. H
Answer Key
References
Checking Your Brand New Laptop
https://www.youtube.com/watch?v=oqbyogMSs18
Product Inspection Guide Notes
https://www.intouchquality.com/blog/product-inspection-lab-testing-verify-qualitymaterials
TLE 2020 Learning Module – DepEd PC Hardware Servicing, The Strengthened
Technical
Vocational
Education
Program,
pdf
file
pp.
17
https://kapitolyohs.files.wordpress.com/2011/06/applying-qualitystandard.pdf
https://www.slideshare.net/BongBandola/applying-qualitystandard-css85792577?from_action=save
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For inquiries or feedback, please write or call:
Department of Education – SOCCSKSARGEN
Learning Resource Management System (LRMS)
Regional Center, Brgy. Carpenter Hill, City of Koronadal
Telefax No.: (083) 2288825/ (083) 2281893
Email Address: region12@deped.gov.ph
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