SESSION 1_SSG104
QN=1
a.
b.
c.
d.
ANSWER:
Formal groups are used to
organize and distribute work
work independently
make things more clearly
feel like family
A
QN=2
a.
b.
c.
d.
ANSWER:
Team characteristics should include one of following factors
Interaction
Short-term relation
Act independently
Unreacted members
A
QN=3
When do you need to work alone?
a.
b.
c.
f.
ANSWER:
Highly complex tasks or problems
Minimum discretion is required
High level of choice and uncertainty
Decisions by consensus are essential
B
QN=4
a.
b.
c.
d.
ANSWER:
How many people does “a span of control” structure averagely have in
their team?
3
5
7
10
B
QN=5
a.
b.
c.
Who do staffs report to in a matrix team?
Single manager
Different managers
General manager
d.
ANSWER:
CEO of the organization
B
QN=6
a.
A team is called contract team if
Team members have other duties to perform in their normal functional
units
Team retains their responsibility for both their daily work and project
work
Team members report to different managers
Team is brought in from outside in order to do project work
b.
c.
d.
ANSWER:
B
QN=7
a.
b.
What is Social Value Orientation (SVO)?
People prefer to organize and distribute work between themselves
People’s preferences when dividing resources between themselves and
others
People dislike others’ work and try to prove their outcome is much
better
People are not cooperative and tend to work alone
B
c.
d.
ANSWER:
QN=8
a.
b.
c.
d.
ANSWER:
Andrew is a good listener and he always tries to understand what people
think and why people feel in their own way. Andrew has ability of
empathy
considerable skills
caring
interdependence
A
QN=9
a.
b.
c.
d.
ANSWER:
Which one is the key component in cooperation?
Honesty
Hard working
Generosity
Trust
D
QN=10
a.
b.
c.
d.
ANSWER:
What is one of disadvantages having large group?
Overestimate their abilities
Rank themselves above average
More involvement
Reduce communication
D
QN=11
Janet does not want to get involved in any disputes, discussion or
conversations with her colleagues. She gets to work late and fails to
show up at meetings as she wants to avoid any tasks may be assigned to
her. However, she always wants to be apart of any success her team
made. Economists call this kind of person is:
Pretending
Untrustworthy
Dishonest
Free rider problem
D
a.
b.
c.
d.
ANSWER:
QN=12
a.
b.
c.
d.
ANSWER:
QN=13
The need for self-evaluation experiment has shown that people come to
know about themselves by
having positive attitude in life
comparing with others
seeking happiness
feeling complete
B
a.
b.
c.
d.
ANSWER:
Some people consider social norms and the opinions of others to help
justify their own positions in life, some others consider _____ to perform
better.
opinions and values
performance and abilities
opinions and values
similarity and friendliness
B
QN=14
a.
b.
c.
d.
ANSWER:
What are the two main factors in social comparison?
Similarity and friendliness
Openness and independence
Relevance and similarity
Self-esteem and trustworthy
C
QN=15
a.
b.
c.
d.
ANSWER:
When people can boost their own self-evaluations by comparing
themselves to others ranked lower in a company, they are having
life side effect
bad behavior
self-enhanced effect
self-evaluation maintenance
C
QN=16
a.
b.
c.
d.
ANSWER:
What are the positive effects of upward comparison?
Hope and inspiration
Happy and gratitude
Gratitude and scorn
Dissatisfaction
A
QN=17
a.
b.
c.
d.
ANSWER:
What is the negative effect of downward comparison?
Envy
Dissatisfaction
Scorn
Pessimistic
C
QN=18
a.
b.
c.
d.
ANSWER:
Social comparison can lead to
impacts on self-esteem, feeling of victory, feeling of humbleness
impacts on self-esteem, feeling of envy, feeling of regret
impacts on self-esteem, feeling of love, feeling of being superior
Impacts on self-satisfaction, self-esteem, feeling of loser
B
QN=19
a.
b.
c.
d.
ANSWER:
The SEM model suggests that managers may prefer sub optimal
candidates because these candidates are not likely to
be more competitive
seek for opinions
compare themselves to others
threaten the managers’ position
D
QN=20
a.
b.
c.
d.
ANSWER:
What is groupthink?
Group members are incapable of making a rational decision
Group members share same thought in a specific topic
Group members want to be alike in everything
Group members decide to support each other
A
QN=21
a.
b.
c.
d.
ANSWER:
People who consider upward comparison as a threat, have
negative mindset
growth mindset
fixed mindset
jealous feelings
C
QN=22
When the number of comparison targets increase, social comparison
tends to
increase
remain the same
be distorted
decrease
D
a.
b.
c.
d.
ANSWER:
QN=23
a.
b.
c.
d.
ANSWER:
People usually compare with friends or co-workers than they are to
industry or national averages, what is this comparison called in
situational factors?
Number
Local
Proximity to a standard
Self-relevant
B
QN=24
a.
b.
c.
d.
ANSWER:
QN=25
a.
b.
c.
d.
ANSWER:
QN=26
a.
b.
c.
d.
ANSWER:
QN=27
a.
b.
c.
d.
ANSWER:
QN=28
a.
b.
c.
d.
ANSWER:
QN=29
a.
b.
c.
One of the key findings in the Dunning-Kruger effect experiments is
unskilled people are
always satisfied with results
often jealous with others
unrewarded and biased
overconfident with results
D
One of the key findings in the Dunning-Kruger effect experiments is top
performers tend to
overestimate their skills
rank themselves above average
underestimate their skills
always satisfied with results
C
In group decision making process, if there are more people agree on
certain point of view, we may consider the fact that the group has
complete agreement
group polarization
group sharing knowledge
All resources are mobilized
B
People can claim that they can live independently and separately but
they actually have
a need to belong
a need to be included
a need to talk to someone
None of these correct
A
Groups not only satisfy need to belong, but also provide information,
assistance and
developed Skills
better Communication
social support
motivation
C
The psychological significance of groups include the need to belong,
identity and membership, evolutionary advantages of group living and
respect in groups
affiliation in groups
trust in groups
d.
ANSWER:
interdependence in groups
B
QN=30
a.
b.
c.
d.
ANSWER:
What is the main advantage of social facilitation?
Feel better
Perform tasks improved
Work more independently
Have high chance of promotion
B
QN=31
a.
b.
c.
d.
ANSWER:
Which situation below is considered social loafing?
A single student works alone on a paper
A student does all the group homework
Three students work on homework together
The whole group equally work hard on group assignment
B
QN=32
a.
b.
c.
d.
ANSWER:
Four group level factors that combine to cause groupthink are
cohesion, isolation, biased leadership, decisional stress
cohesion, isolation, discouragement, biased leadership
cohesion, isolation, decisional stress, aggressiveness
isolation, biased leadership, aggressiveness, discouragement
A
QN=33
a.
b.
c.
d.
ANSWER:
Why is making group decision better than making individual decision?
More objective evaluation
Team members feel encouraged to do so
No one left behind the process
Group decision is inferior to an individual decision
A
QN=34
a.
b.
c.
d.
ANSWER:
You start planning a proposal by
determining the factors.
determining the solutions.
scheduling the study.
stating the problem.
D
QN=35
a.
b.
c.
d.
The most important section of a proposal is the
cost
solution
purpose statement
background
ANSWER:
QN=36
a.
b.
c.
d.
ANSWER:
QN=37
a.
b.
c.
d.
ANSWER:
QN=38
a.
b.
c.
d.
ANSWER:
QN=39
B
Which of the following is NOT a strategy to avoid the occurrence of
Groupthink?
Appointing devils' advocates in discussions
Using outside experts
Having a charismatic leader of the group
Allocating different groups for different tasks
C
Which of the following is NOT a negative outcomes of Groupthink
occurring?
Not examining alternatives
No contingency plans
Not seeking expert opinion
Needing to seek outside expertise
D
Which age group is often characterized by the tendency to rethink
decisions and lean toward more permanent choices?
12-17
18–26
27–31
32–42
C
a.
b.
c.
d.
ANSWER:
What kind of students has been shown by research to stay in college
longer, be more goal focused and motivated, and have a more satisfying
and fulfilling college experience?
Students who have good social relationships
Students who have excellent leadership skills
Students who show great passion for the subjects they are studying
Students who get involved in career-planning activities early
D
QN=40
a.
b.
c.
d.
ANSWER:
One of the three categories of social value orientation (SVO) is?
Incompetent
Cooperative
Obsessive
Generous
B
SESSION 2_SSG104
QN=1
Strategy (ies) to develop yourself as a critical thinker
a.
b.
c.
d.
ANSWER:
Redefine the way you see things
Reflect and practice
Express yourself
All are correct
D
QN=2
a.
What is thinking?
Is the mental process you use to form associations and models of the
world
Is the mark of an educated mind to be able to entertain a thought
without accepting it
Is the act of thinking that produces thoughts, which arise as ideas,
images, sounds, or even emotions
All of these are correct
A
b.
c.
d.
ANSWER:
QN=3
a.
b.
c.
d.
ANSWER:
QN=4
What is pattern of thought?
Is the mental process you use to form associations and models of the
world
Is the mark of an educated mind to be able to entertain a thought
without accepting it
Is the act of thinking that produces thoughts, which arise as ideas,
images, sounds, or even emotions
Is the manipulation of information to form concepts, to engage in
problem-solving, to reason, and to make decisions
B
a.
b.
c.
d.
ANSWER:
Learning objectives are ____ that specify what someone will know, care
about, or be able to do as a result of a learning experience.
goals
purposes
targets
plans
A
QN=5
a.
b.
c.
d.
ANSWER:
What are three main categories or “domains” of the learning skills?
Cognitive domain, Affective domain, Reflective domain
Cognitive domain, Affective domain, Proactive domain
Cognitive domain, Affective domain, Psychomotor domain
Cognitive domain, Reflective domain, Psychomotor domain
C
QN=6
a.
b.
c.
The “Psychomotor Domain” of learning skills means
What you should know
What you should care about
What you should be able to do
d.
ANSWER:
None of these is correct
C
QN=7
Which of the following domains of learning skills means “What you
should care about”?
Cognitive domain
Affective domain
Psychomotor domain
Reflective domain
B
a.
b.
c.
d.
ANSWER:
QN=8
a.
b.
c.
d.
ANSWER:
All of the followings are the ways to use critical thinking to evaluate
information, EXCEPT
Being receptive to having your opinions changed
Having an inquiring mind
Accepting something without asking for evidence
Questioning your own conclusions
QN=9
a.
b.
c.
d.
ANSWER:
Which is the highest learning-skill level of Bloom’s Taxonomy?
Analyze
Apply
Evaluate
Create
D
QN=10
a.
b.
c.
d.
ANSWER:
Which is the lowest learning-skill level of Bloom’s Taxonomy?
Remember
Understand
Analyze
Apply
A
QN=11
_____ is “the ability to judge, check, and even critique the value of
material for a given purpose”.
Applying
Evaluating
Analyzing
Creating
B
a.
b.
c.
d.
ANSWER:
QN=12
a.
b.
c.
_____ is “the ability to grasp or construct meaning from oral, written,
and graphic messages”.
Remembering
Understanding
Analyzing
d.
ANSWER:
Applying
B
QN=13
a.
b.
ANSWER:
The “Applying” skill of Bloom’s Taxonomy is:
Ability to recognize or recall gained knowledge
Ability to use learned material (or implement the material) in new and
concrete situations
Ability to judge, check, and even critique the value of material for a
given purpose
Ability to grasp or construct meaning from oral, written, and graphic
messages
B
QN=14
a.
b.
c.
d.
ANSWER:
Thought and thinking can be understood as _____within the mind.
Patterns - Systems and Schemes
Order and Structure
Act and Control
Analyze and Evaluate
A
QN=15
a.
Creative thinking is
a way of employing strategies to clear your mind so that your thoughts
and ideas can transcend what appear to be the limitations of a problem
important because it helps you look at problems and situations from a
fresh perspective
a way to develop novel or unorthodox solutions that do not depend
wholly on past or current solutions
All of these are correct
D
c.
d.
b.
c.
d.
ANSWER:
QN=16
a.
b.
c.
d.
ANSWER:
QN=17
a.
b.
c.
d.
ANSWER:
Which statement is NOT true about creativity?
All humans are innately creative, especially if creativity is understood as
a problem-solving skill
As a creative thinker, you are curious, optimistic, and imaginative
Creativity is inspired when there is a problem to solve
Human is not innately creative
D
Which of the following statements is NOT correct about a creative
thinker?
Be curious, optimistic
See problems as limits of development
Always challenge assumptions and suspend judgment
Be imaginative
B
QN=18
a.
b.
c.
d.
ANSWER:
QN=19
a.
b.
College is great ground for enhancing creative thinking skills as in the
below examples, EXCEPT
Design sample exam questions to test your knowledge as you study for a
final
Devise a social media strategy for a club on campus
Create plan for better communication with your colleagues
Propose an education plan for a major you are designing for yourself
C
d.
ANSWER:
Strategies to stimulate your creative thinking include
Sleep on it
Put yourself in nerve-racking situations once in a while to fire up your
brain.
Keep a notebook with you so you always have a way to record fleeting
thoughts.
All of these are correct
D
QN=20
a.
b.
c.
d.
ANSWER:
Key strategy (ies) for success in evaluating information
Examine arguments
Clarify thinking
Cultivate “habits of mind”
All of these are correct
D
QN=21
a.
b.
c.
d.
ANSWER:
Among the tips for creative thinking, What does “Sensing” mean?
Be a good observer of people, nature, and events around you
Be empathetic with other people
Have more fun learning
Be open to insight as ideas pop into your mind
A
QN=22
a.
b.
c.
d.
ANSWER:
How to develop your creative thinking skill through “Drawing”?
Develop ideas and expand their possibilities
Use mind-mapping to capture ideas
Explain how your ideas move beyond the status quo and contribute to a
discussion
Take notes
B
QN=23
a.
b.
c.
d.
ANSWER:
Which action does belong to the strategy “Identify available solutions”?
Identify the problem
Organize the information logically
Compare and contrast possible solutions
Defend your solution
C
c.
QN=24
a.
b.
c.
d.
ANSWER:
Which is a fact about Creative Thinking?
Every problem has only one solution or one right answer
Ideas either come or they don’t. Nothing will help – certainly not
structure
The best answer or solution or method has already been discovered
Only few problems require complex technological solutions
D
QN=25
a.
b.
c.
d.
ANSWER:
Which is NOT a fiction about Creative Thinking?
Every problem has only one solution or one right answer
The best answer or solution or method has already been discovered
Creative answers are technologically complex
Creative solution should be answer for all problems
D
QN=26
Which technology can help students establish a sense of community
with their class and engage in ongoing threaded conversations on
assigned readings and topics highlighting diverse points of view?
Interactive whiteboards
Discussion boards
Student-response systems
Digital camcorders
B
a.
b.
c.
d.
ANSWER:
QN=27
a.
b.
c.
d.
ANSWER:
QN=28
a.
In which way does “Wikis” contribute to our ability to be critical and
creative thinkers?
Wikis can help students coordinate, compile, synthesize, and present
individual or group projects or research.
Wikis can help students build and share group resources and knowledge.
Wikis can help students provide peer review, feedback, and critiques.
All of these are correct
D
ANSWER:
What is Critical thinking?
Is clear, reasonable, reflective thinking focused on deciding what to
believe or do
Is a way of thinking to criticize what other people say
Is reflective thinking focused on claiming and proving other people your
ideas or opinions
Is simple thinking that memorizing facts or blindly accepting what you
hear or read
A
QN=29
What are the characteristics of Critical thinking?
b.
c.
d.
a.
b.
c.
d.
ANSWER:
Examining assumptions
Challenging reasoning
Uncovering biases
All of these are correct
D
QN=30
a.
b.
c.
d.
ANSWER:
Which is NOT a characteristic of Critical thinking?
Skepticism
Group thinking
Examining assumptions
Uncovering biases
B
QN=31
a.
b.
c.
d.
ANSWER:
What is the meaning of the word “Logic” in the Ancient Greek logike?
A process of questioning information and data
It means asking probing questions
The science or art of reasoning
It refers to using knowledge, facts, and data to solve problems
C
QN=32
a.
b.
c.
d.
ANSWER:
Which of the following statements is NOT correct?
The word “Logic” comes from the Ancient Greek logike
“Logic” refers to the science or art of reasoning
“Logic” allows a person to evaluate arguments and reasoning
“Logic” cannot help to distinguish between good and bad reasoning
D
QN=33
What is the purpose of the critical thinker when asking “What is
happening?”?
To gather the basic information and begin to think of questions
To see where the information come from and how it was constructed
To check if any information is missing
To know if other ideas or possibilities exist
A
a.
b.
c.
d.
ANSWER:
QN=34
a.
b.
c.
d.
ANSWER:
What is the similarity of Critical thinking and Problem-solving?
They both focus on identifying, selecting, defending solution
They both refer to using knowledge, facts, and data to solve problems
effectively
They are efficient and rewarding process
They are fundamentally process of questioning information and data
B
QN=35
In order to “Define the problem”, which actions should we take?
a.
b.
c.
d.
ANSWER:
Identify the problem, Identify facts, Provide examples, Organize the
information logically
Identify the problem, Identify facts, Identify your most important goals
Identify the problem, Provide as many supporting details as possible,
Provide examples, Organize the information logically
Identify the problem, Provide as many supporting details as possible,
Identify your most important goals, Gather information and facts
C
SESSION 3-SSG104
QN=1
a.
b.
c.
d.
ANSWER:
QN=2
a.
b.
c.
d.
ANSWER:
QN=3
a.
b.
c.
d.
ANSWER:
QN=4
a.
b.
c.
d.
ANSWER:
Which is TRUE about long-term orientation culture
United States has a more long-term approach to life and results
If you work within a culture that has a long-term orientation, you
may need to place greater emphasis on reciprocation of greetings,
gifts, and rewards.
Long-term orientation is often marked by persistence, thrift and
frugality
All of these
C
Which is TRUE about short-term orientation culture
Many countries in Asia value a short-term orientation
If you work within a culture that has a short-term orientation, you
may need to place greater emphasis on reciprocation of greetings,
gifts, and rewards
Short-term orientation is often marked by persistence, thrift and
frugality, and an order to relationships based on age and status
All of these
B
“_______enables one individual or group to make the decisions that
affect others, and to enforce control”
Power-from-within
Power-with
Power-over
Power-from-outside
C
Which type of power can manifest itself when we stand, walk, and
speak.
Power-from-within
Power-with
Power-over
None of these answers
A
QN=5
a.
b.
c.
d.
ANSWER:
QN=6
a.
b.
c.
d.
ANSWER:
QN=7
“Arises from our sense of connection, our bonding with other human
beings, and with the environment” can be used to describe which type of
power.
Power-from-within
Power-with
Power-over
None of these answers
B
“The power of a strong individual in a group of equals, the power not to
command, but to suggest and be listened to, to begin something and see
it happen” can be used to describe which type of power.
Power-from-within
Power-with
Power-over
None of these answers
B
a.
b.
c.
d.
ANSWER:
Which of the following idioms can be used to describe the relationship
between power and oppression.
A blessing in disguise
The best of both worlds
Get out of hand
Two sides of the same coin
D
QN=8
a.
b.
c.
d.
ANSWER:
When does a person obtain the expert power?
Person A has higher status than person B
Person A has more expertise knowledge than person B
Person A group is bigger than person B
Person A has more friend than person B
B
QN=9
a.
b.
c.
d.
ANSWER:
What are the possible behavior responses in the consequences of power?
Trustworthiness and betrayal
Complaint and compliance
Commitment and compliance
Trustworthiness and resistance
C
QN=10
a.
b.
c.
d.
ANSWER:
Why being socially connected is an important way of dealing with stress?
Because it’s easy to isolate yourself when you feel stressed
Because it helps you to maintain a normal routine
Because other people can give you good advices about your problems
Because it can help distract you from your problems for a while
A
QN=11
a.
b.
c.
d.
ANSWER:
QN=12
When subordinates are under conditions of coercive power, which
following behavior responses are likely to be used?
Tolerance
Enthusiasm
Acceptance
Resistance
D
a.
b.
c.
d.
ANSWER:
According to the research on diversity, what makes diverse
groups/teams are better at decision-making and problem-solving?
Tend to focus more on facts
Less additional idea
More variety of personality
Has different belief
A
QN=13
a.
b.
c.
d.
ANSWER:
What is the final best practice for boosting multicultural skills?
Developing cultural intelligence
Developing cognitive complexity
Developing cultural competence
Developing cross-cultural skills
B
QN=14
a.
b.
c.
d.
ANSWER:
The common story that can be used to reflect individualistic cultures is?
Tom and Jerry
Spider-man
Superman
Mickey mouse
C
QN=15
a.
b.
c.
d.
ANSWER:
Which of the following countries represent individualistic cultures?
Japan
Cuba
Vietnam
The United States
D
QN=16
a.
b.
c.
d.
ANSWER:
Which of the following can be seen as positive sides of conflict?
Help individuals and group members grow and develop self-identities
Affect the social climate of the group and inhibit group cohesiveness
Making people divert energies away from the performance
Influence on stress and the psychophysical consequences of stress
A
QN=17
Which conflict-handling mode can be used when opponents with equal
power are committed to mutually exclusive goals
Avoiding
Competing
a.
b.
c.
d.
ANSWER:
Compromising
Accommodating
C
QN=18
ANSWER:
Which of the following are the five modes for conflict resolution
developed by Kenneth Thomas (1976)?
(1) competing, (2) collaborating, (3) compromising, (4) avoiding, and
(5) accommodating
(1) competing, (2) combination, (3) aggravating, (4) resistance, and (5)
ignore
(1) competing, (2) combination, (3) compromising, (4) avoiding, and
(5) accommodating
(1) competing, (2) collaborating, (3) aggravating, (4) resistance, and (5)
ignore
C
QN=19
a.
b.
c.
d.
ANSWER:
What is the quickest and easiest solution to reduce conflict?
Physical separation
Use of rules and regulations
Third-party consultation
Confrontation and negotiation
A
QN=20
In the Leader Trait Research which trait includes strong analytical
abilities?
Self-confidence
Leadership motivation
Drive
Cognitive ability
D
a.
b.
c.
d.
a.
b.
c.
d.
ANSWER:
QN=21
a.
b.
c.
d.
ANSWER:
QN=22
a.
b.
c.
d.
ANSWER:
Which conflict-handling mode can be used when an issue is trivial, or
when more important issues are pressing
Avoiding
Competing
Compromising
Accommodating
A
Which conflict-handling mode can be used when issues are more
important to others than yourself—to satisfy others and maintain
cooperation
Avoiding
Competing
Compromising
Accommodating
D
SESSION 4_SSG104
QN=1
a.
b.
c.
d.
ANSWER:
QN=2
a.
b.
c.
d.
ANSWER:
QN=3
a.
b.
c.
d.
ANSWER:
QN=4
Which of the following reasons is sound justification for scheduling or
attending a group meeting?
You hate to write reports and memos
You prefer not to do the research yourself
You feel lost without colleagues
Group input and interaction are critical
D
Which of the following answers depicts the 3 main elements of a
meeting?
structure, schedule, chairperson
conflict, cohesion, engagement
members, leaders, engagement
chairperson, agenda, minutes
A
Which of the following criteria should NOT be considered when
determining who to invite to a meeting?
individuals who will be affected directly by the outcome
individuals who disagree or represent minority viewpoints
individuals who have the power to implement decisions
individuals who are uninvolved in the issues for discussion
D
a.
b.
c.
d.
ANSWER:
At what point in a business meeting should group members approve the
agenda and minutes?
right after the call to order
right after routine reports are shared
before the discussion of new business
right before final announcements by members
A
QN=5
a.
b.
c.
d.
ANSWER:
The person in charge of conducting a meeting is the……….
group leader
dominator
chairperson
recorder
C
QN=6
All of the following strategies are for keeping a meeting moving at a
comfortable pace EXCEPT
Only begin the meeting until all important group members are present
a.
b.
c.
d.
ANSWER:
QN=7
a.
b.
c.
d.
ANSWER:
Place a time limit on each agenda item
Stay focused on the meeting's goal
Schedule another meeting to discuss unfinished business
A
Which of the following labels does NOT represent how member
behavior can disrupt a meeting?
loudmouth
whisperer
latecomer
summarizer
D
QN=8
a.
b.
c.
d.
ANSWER:
Who is the meeting contributor?
sleeper
whisperer
latecomer
reporter
D
QN=9
a.
b.
c.
d.
ANSWER:
The sentence "Let Nemo finish her point first, and then we'll hear
other’s opinions" can help a group deal with a member who is…….
loudmouth
whisperer
interrupter
quieter
C
QN=10
a.
b.
c.
d.
ANSWER:
The written record of a group's discussion and activities is _____
a meeting minute
a report
an agenda
a note
A
QN=11
a.
b.
Which of the following is bad advice for group meeting?
The group should always use a 2/3 vote to ensure the majority rules
The group accepts the will of the majority even though some members
do not like that decision
The group follows an approved agenda that promotes orderly business
The group protects the rights of all members by guaranteeing everyone
the right to speak
A
c.
d.
ANSWER:
QN=12
a.
b.
c.
d.
ANSWER:
QN=13
a.
Meetings give members a ___________ that boosts their motivation to
implement group ideas and actions
real voice in decisions
chance to argue
time to relax
time to chat
A
ANSWER:
Which of the following is the best example of constructive feedback?
Not giving full attention to a customer gives the image that we don’t
think he or she is important.
I believe that using mobile phone for personal purpose during working
hours is not allowed in this company, but it seems like you do not see
the real benefit of this policy.
You are not paying attention to the customer when you are having a
conversation with someone else at the same time.
You were trained that you’ll make a more positive corporate impression
if you give the customer your complete attention.
A
QN=14
a.
b.
c.
d.
ANSWER:
Which words below show emphasis?
Significantly, primarily, especially
But, however, by contrast
For example, to illustrate, like
First, second, last
A
QN=15
a.
b.
c.
d.
ANSWER:
Which words should you use to when you want to give contrast ideas?
Significantly, primarily, especially
Nevertheless, however, by contrast
For example, to illustrate, like
First, second, last
B
QN=16
a.
b.
c.
d.
ANSWER:
Which words should you use to when you want to add more ideas?
Furthermore, also, similarly
Nevertheless, however, by contrast
For example, to illustrate, like
Therefore, as a result, hence
B
QN=17
a.
b.
What are good advice for a meeting participants?
become angry for no good reason
demand much more information than is needed
b.
c.
d.
c.
d.
ANSWER:
offer much more information than is needed
demonstrate professionalism in your verbal and nonverbal interactions
D
QN=18
a.
Which is TRUE about persuasion?
Persuasion is an act or process of presenting arguments to move,
motivate, or change your audience
Persuasion can be implicit or explicit and only have positive effects
Persuasion is forcing people to do as your request
Persuasion is an act of leader giving order to followers without
considering their will
A
b.
c.
d.
ANSWER:
QN=19
Which of Maslow's Hierarchy of Needs is primarily met when someone
joins an exclusive club or is elected as leader of a prestigious group?
a.
b.
c.
d.
ANSWER:
Physiological
Esteem
Love and belonging
Safety
B
QN=20
Which of Maslow's Hierarchy of Needs is primarily met when a
neighborhood watch group forms to deter crime in the community?
a.
b.
c.
d.
ANSWER:
Physiological
Esteem
Love and belonging
Safety
D
QN=21
a.
Which is FALSE about Maslow hierarchy of needs?
Maslow's basic need is safety need.
b.
Maslow's Hierarchy of Needs ranks critical needs in the following order:
physiological, safety, belongingness, esteem, and self-actualization
c.
d.
Maslow's basic need is physiological need.
Maslow's Hierarchy of Needs includes control, inclusion, and affection
needs.
ANSWER:
D
QN=22
a.
b.
c.
Reasons for us to engage in communication are all below EXCEPT
Dominate people for personal benefits
Understand communication context
Understand our identity
d.
ANSWER:
Meets our need
A
QN=23
ANSWER:
Laura has an important meeting tomorrow to present her solution to the
city People Committee about improving students’ life. Which of the
following is good advice for her to prepare herself for the presentation?
Use emotional appeals
Simplify the students’ problems to make the solution look easy
Hide numbers and facts if the committee do not ask
Prepare the presentation with relevant data and rehearsal the speech
carefully
D
QN=24
a.
b.
c.
d.
ANSWER:
To produce a good opening in a persuasive message, you should keep it
Neutral
Negative and impersonal
Impersonal
Positive and personal
D
QN=25
a.
b.
c.
d.
ANSWER:
When conducting a meeting, you should
Be bold and honest, not afraid to hurt people’s feeling
Get every team member to voice out their feeling and opinions
Make it as short as possible because time is gold
Favor relationships
B
QN=26
a.
ANSWER:
At the end of a meeting, you should
Ask a lot of questions to test the team members’ understanding of the
discussion
Be brief and recapture the key points
Be the first to leave the meeting room
Take group photo and have conversation with members to build
personal relationships with them
B
QN=27
a.
b.
c.
d.
ANSWER:
Eye contact with your team members can be maintained by
always looking at a few people
always looking at your favorite people
always looking at the nearest people
looking at every individual in a regular pattern
D
QN=28
a.
You may maintain less eye contact with audiences who are…
very interested in your presentation
a.
b.
c.
d.
b.
c.
d.
b.
c.
d.
ANSWER:
not showing interest in your presentation
want to ask questions
new to your team
B
QN=29
a.
b.
c.
d.
ANSWER:
In a communication transaction, feedback represents
a group's physical and psychological environment.
anything that interferes with or inhibits effective communication.
the media through which group members share messages.
the response or reaction to a message.
D
QN=30
On her way to an important Friday morning meeting, Susan observes
one of the people she supervises speaking harshly to a customer. Susan
knows she must offer constructive feedback to the employee, so she
decides to
concentrate more on her verbal than on her nonverbal message
minimize the impact of her criticism by speaking in general terms
speak to the employee early Monday morning
stress the benefits the receiver will gain by modifying his/her behavior
D
a.
b.
c.
d.
ANSWER:
QN=31
a.
b.
c.
d.
ANSWER:
QN=32
a.
b.
c.
d.
ANSWER:
QN=33
a.
b.
c.
d.
ANSWER:
Which type of feedback requests confirmation or clarification of a
message, and is often expressed in the form of a question?
Evaluative
Interpretive
Supportive
Probing
B
Which type of feedback communicates encouragement in response to a
message?
Evaluative
Interpretive
Supportive
Probing
C
Which type of feedback communicates sympathy and empathy for the
source of the message?
Evaluative
Interpretive
Supportive
Understanding
D
QN=34
a.
b.
c.
d.
ANSWER:
The best way to convey friendliness is to……
smile
speak slowly
tell a joke
use a tone of importance
A
QN=35
David has just been given the task of delivering an oral presentation to
the marketing department of the organization he joined two months
ago. The first thing David should do is……….
analyze the audience
determine the purpose of the presentation
draft an outline
gather supporting data
B
a.
b.
c.
d.
ANSWER:
QN=36
a.
b.
c.
d.
ANSWER:
QN=37
a.
b.
c.
d.
ANSWER:
QN=38
a.
b.
c.
d.
ANSWER:
Michelle is new staff of Marketing department in FPT Software
company. Her manager told her to prepare a report to review activity of
the department in the last 3 months.
Which type of report is that?
Progress
Financial
Feasibility
Needs assessment
A
Susan is a new staff of IT team 3 in FPT Software company. Her senior
told her to prepare a report to instruct their Japanese customer how the
new app works.
Which type of report is that?
Technical
Financial
Feasibility
Needs assessment
A
When preparing report content, you should ask all of the questions
below except
Whom the report is about and/or prepared for?
What was done, what problems were addressed, and the results,
including conclusions and/or recommendations?
Where the subject studied occurred?
How much do your manager pay you to write the report?
D
QN=39
a.
b.
c.
d.
ANSWER:
What is abstract in a report?
Title fly
Key words to introduce the research topic
Introduction part
Include aims and outcome of the research
D
QN=40
a.
b.
c.
d.
ANSWER:
What are included in a report abstract?
Highlight topic, methods, data, and results
A list of the main parts of the report
Label, report, features title, author
Methodology
A
QN=41
The solution to a research problem is presented in the report as a part of
the
appendix
conclusion
recommendation
findings
C
a.
b.
c.
d.
ANSWER:
QN=42
a.
Which of the following is the best example of constructive feedback?
Your proposal is disorganized, contains computational errors, and is a
writing disaster.
b.
You aren’t paying attention to the customer when you are having a
conversation with someone else at the same time.
c.
d.
Why can’t you stay focus? It is only 10 o’clock in the morning.
All the elements of a good proposal are here; they just need to be
reordered. By placing the strongest element first, we can capture and
hold the reader’s attention.
ANSWER:
D
QN=43
Which of the following statements is NOT true of performance
appraisals?
They may be written directly or indirectly, depending on the situation.
They may include humor if audience analysis dictates it will be well
received.
They should be brief.
They should include factual evidence of strong or weak performance.
B
a.
b.
c.
d.
ANSWER:
QN=44
a.
b.
c.
d.
ANSWER:
QN=45
a.
b.
c.
d.
ANSWER:
QN=46
a.
b.
c.
d.
ANSWER:
QN=47
The disadvantage of written messages is that they
Can have legal value.
Can be revised and edited to ensure they adhere to the principles of
business communication.
Can be reread and studied, which is important if a message is long, is
complex, or has been written in anger.
Can be viewed as being more formal, in part because they are
permanent.
D
Which of the following should be a consideration in determining the
formality of a goodwill message?
Cost
Timeliness in sending the message
Length of message
Familiarity with the receiver
D
How should the saying “your understanding was wrong” can be
paraphrased into a more positive way?
I already explained the case for you more than 3 times.
Are you sure about the fact?
I can only see mistakes in this.
Let us review the facts.
D
a.
b.
c.
d.
ANSWER:
When writing an email, you should consider your receiver’s educational
level and knowledge of the message topic. If your receivers do not work
in the same industry with you, you are recommended to use ….
technical words
nontechnical words
words that you know
English
B
QN=48
a.
b.
c.
d.
ANSWER:
Which sentence below effectively conveys a positive attitude?
Our professional staff will repair your laptop.
The store will not open until 10am.
I regret to advise that we must the refund request for your keyboard.
You cannot be enrolled in your courser course.
A
QN=49
a.
b.
How can you demonstrate sensitivity to a partner's culture?
Avoid discussing any cultural differences
Mimic the partner's mannerisms perfectly
c.
d.
ANSWER:
Start formally before becoming informal
Begin informally to help establish rapport
C
QN=50
In order to make good impression to achieve the message goals, positive
words convey optimism and confidence are
Disapprove, impossible, obnoxious
Deny, hateful, not
Contradict, fault, unable
Favorable, compliment, answerable
D
a.
b.
c.
d.
ANSWER:
SESSION 5_SSG104
QN=1
a.
b.
c.
d.
ANSWER:
The most important part of an application letter is the
action-promoting close
attention-getting opening
logical explanation
summary of qualifications
QN=2
a.
How should you best respond to interview questions?
Be enthusiastic, honest, sincere, and state your accomplishments in a specific
and positive manner.
Embellish your achievements and accomplishments to make sure the employer
remembers them.
Say that your achievements and accomplishments are detailed on your
resume.
Use caution when describing what you have accomplished so you will not
appear to be bragging on yourself.
A
b.
c.
d.
ANSWER:
QN=3
a.
b.
c.
d.
ANSWER:
QN=4
a.
b.
c.
d.
Which of the following interview questions is a behavioral question?
Where do you want to be in the next five years?
What type of work environment, structured or unstructured, is your most
productive work setting?
You are younger than most people you will supervise. Do you think that is a
problem?
Tell an experience of a time when you faced a major problem in group projects
and how have you dealt with it?
D
When developing an application letter, which of the following should not be
added in the opening of the letter?
The name of your referee who introduced this job to you
Your knowledge about the position or the company
Reasons why you find this position interesting
Your most significant accomplishments
ANSWER:
D
QN=5
Which questions below that a job applicant should prepare to ask during an
interview?
Please describe the normal routine of this position in a typical day?
How can I gain promotion?
When do you expect to make a hiring decision as it is said in the recruitment
advertisement that this position is in urgent need?
How much is the salary?
A
a.
b.
c.
d.
ANSWER:
QN=6
a.
b.
c.
d.
ANSWER:
QN=7
“I am the first person in my family to complete a Bachelor degree; and now
that I have finished my education, I want to give something back to my family
by getting a good job with a company like yours. I worked part time while
attending school, so I have work experience at food stores. I am a hard worker;
I grew up on the farm and could drive any kind of machinery.”
This part of an application letter to software developer position is not effective
because_______
It uses impersonal salutation.
It does not relate to the company needs.
It conveys negative tones.
It provides the family background of the applicant.
B
ANSWER:
In a job interview, which of the following answers is most appropriate to
answer the question “Are you planning a family in the near future?”
I suppose everyone has a family plan in their own way. What will be will be!
May I not answer this over personal question?
As an active person in the young generation, I am quite open to this issue, I am
working hard to support my parents first, and then I gaining a high social status
for my future children.
Currently I am focused on my career. Although having a family is always a
possibility, it is not a priority at the moment.
D
QN=8
a.
b.
c.
d.
ANSWER:
Examples of communication challenges in a global environment are
Not understanding cultural differences
Differences in time
Words that have different meanings and connotations and different language
Differences in calling each other by first name or family name
C
QN=9
a.
b.
c.
d.
ANSWER:
Which of the following is NOT a requirement of a valid contract?
Written on a contract form
Competency of parties
Offer and acceptance
Legal subject matter
A
a.
b.
c.
d.
QN=10
a.
b.
c.
d.
ANSWER:
QN=11
a.
b.
c.
d.
ANSWER:
QN=12
a.
b.
c.
d.
ANSWER:
QN=13
When being asked “please tell us your strengths?” in a job interview, what
should you focus on in your answer?
Tell about your academic awards, your successful school projects.
Tell about your two key personal qualifications.
Tell your work-related accomplishments, mention how your previous
supervisor or manager have pleased with your work performance.
Tell about your skills and knowledge and explain how they satisfy the job
requirements.
D
Which of the following is NOT the reason for leaders to enable a broader
social-connectedness between employees in the workplace?
Psychological wellbeing is at risk, as is cognitive performance, if people can't
socialize at work
People with broad organizational knowledge that people like collaborating with
seem to add the most value
The act of socializing with other people on a regular basis is increasingly being
seen as necessary for maintaining and increasing the information highways
within the brain. It helps people think better.
People with friends at work tend to be happier and more productive
D
When doing business in a diverse global environment, you will want to adopt
an open, respectful attitude toward cultural differences of others by doing all
of the following except_____
accept other people’s needs for indirectness in communicating as in Asia.
open to understanding and be respectful of the different ways people of other
cultures think and feel.
sense that your own culture represents one way—and not the only way—to
believe and to do things.
rush to an early judgment about the way a business deal is going.
D
a.
b.
c.
d.
ANSWER:
In order to make good impression, positive words convey optimism and
confidence are
regret, sorry, terror
trouble, unable, happy
wrong, obnoxious, yes
willing, thank, appreciate
D
QN=14
a.
b.
c.
d.
ANSWER:
Nonverbal behavior that reflects positive attitude is _____
moving your knees and your feet toward to door
looking at your watch
playing with your jewelry
leaning your body toward the person with whom you are conversing
D
QN=15
a.
b.
c.
d.
ANSWER:
QN=16
a.
b.
c.
d.
ANSWER:
QN=17
When you conduct a job campaign to obtain employment. After analyzing your
qualifications and job preferences, you will _____
start an interview for a job
obtain information about employment opportunities
email cover letter to potential companies
go to gym to prepare good health and appearance for the job interview
B
When analyzing your qualifications and job preferences, you will look into your
most positive attributes including
your achievements, background, soft skills, professional referees
your strengths, weaknesses, interests, skills
your accomplishments, education, experience, and personal traits
your awards, education, qualifications, hobbies
C
ANSWER:
When analyzing job preferences, which of the following questions is not
necessary to consider?
Do you like working indoors, outside an office environment, or in varied work
environments?
Do you want to work in a large company with a structured work environment, or
do you prefer a small or less-structured company?
Do you want to work alone, working with other people or being in charge?
Do you want to work in a comfortable and open environment with people who
share the same hobbies and personal life with you?
D
QN=18
a.
b.
c.
d.
ANSWER:
The resume opening should include a
heading, job or career objective, and a summary of your qualifications.
section with information for contacting your references.
summary of education.
list of special skills, honors, and activities.
A
QN=19
a.
b.
c.
d.
ANSWER:
The primary purpose of networking contacts is to
ask for their help in finding a job.
ask them to serve as a reference for your resume.
leave a resume with them.
seek their guidance and advice.
D
QN=20
For new college graduates with limited experience, the preferred number of
pages for a resume is
one.
two.
three.
four.
a.
b.
c.
d.
a.
b.
c.
d.
ANSWER:
A
QN=21
a.
b.
Which of the following interview questions is a behavioral question?
Do you like to work alone or with other people?
Give me an example of a situation in which you were successful (or
unsuccessful) in motivating someone.
What does teamwork mean to you?
What is your greatest weakness?
B
c.
d.
ANSWER:
QN=22
a.
b.
c.
d.
ANSWER:
An interview question that asks about one of your weaknesses would be
answered best by
admitting the weakness.
asking if it is necessary to talk about weaknesses.
naming a weakness and turning it into a strength.
saying that you do not have any weaknesses.
QN=23
a.
b.
c.
d.
ANSWER:
Which sentence below is unbiased?
Our white boss is going to deliver a speech.
Mrs. Nancy is going to deliver a speech.
The Jewish lady is going to deliver a speech.
Mr. Nando, our city senior, is going to deliver a speech.
D
QN=24
Which of the following is the best content for an answer to the interview
question, “What do you consider your strengths?”
Cite your academic record and achievements
List 3 specific abilities that you have and explain how they have served you in
the past
Refer to your work-related accomplishments
Relate your skills and knowledge to the job requirements
D
a.
b.
c.
d.
ANSWER:
QN=25
a.
b.
c.
d.
ANSWER:
QN=26
a.
What is career development?
It’s a lifelong process in which we become aware of, interested in,
knowledgeable about, and skilled in a career.
It’s a key part of human development as our identity forms and our life
unfolds.
It’s a development process that varies from person to person on the life
journey to discover themselves.
All are correct
D
What are the four cyclical steps of the career roadmap identifies?
Know yourself, Explore and choose options, Gain knowledge and experience,
Put it all together: the job search process
b.
c.
d.
ANSWER:
QN=27
a.
b.
Know yourself, Increase income, Gain more business relationship, Put it all
together: the job search process
Know the job market, Know leadership, Explore and choose options, Improve
living standard of self and family
Know employees’ requirement, Explore your passion, Gain money, Gain social
relationship
A
d.
ANSWER:
Which of the following is incorrect about resume?
A résumé is a “selfie” for business purposes.
It is a written picture of who you are—it’s a marketing tool, and a promotion of
you as an ideal candidate for any job you may be interested in
The word résumé comes from the French word résumé, which means “a
summary.”
Resume is to show to your family what you do for a living.
D
QN=28
a.
b.
c.
d.
ANSWER:
Which of the following is optional in a resume?
Work experience
Education background
Job-related skills
Hobbies/interests
D
QN=29
a.
b.
What should you put in the Education part in a resume?
academic degrees, professional development, certificates, internships
most recent jobs you have experience; include the title of the position,
employer’s name, location, employment dates
5–10 skills you have gained in your field
Personal contact
A
c.
c.
d.
ANSWER:
QN=30
a.
b.
c.
d.
ANSWER:
What should you put in the Work experience part in a resume?
Academic degrees, professional development, certificates, internships
Most recent jobs you have experience; include the title of the position,
employer’s name, location, employment dates
5–10 skills you have gained in your field
Personal contact
B
QN=31
a.
b.
c.
d.
ANSWER:
What should be written in the Personal Information part in a resume?
Email and phone number
Health issue
Religious belief
Gender, height, weight
A
QN=32
a.
What can a student put in his or her cover letter?
GPA
b.
c.
d.
ANSWER:
Soft skills
Volunteer works
All are correct
D
QN=33
a.
b.
c.
d.
ANSWER:
Which of the following advice is NOT suitable for a job interview?
Review job description
Be confident
Come prepared
Dress casually
D
QN=34
a.
b.
c.
d.
ANSWER:
Which of the following advice is NOT suitable for a job interview?
Research the company
Research other companies in the same industry
Practice answer questions about the job
Practice answer questions about personal life
D
QN=35
a.
b.
c.
d.
ANSWER:
What should you do right after a job interview?
Do nothing
Wait patiently for the HR department to call you
Send an email to HR department asking about the result of the interview
Send thank you email to the interviewer
D
QN=36
Below are questions that a job applicant should prepare to ask during an
interview EXCEPT
What are the major responsibilities of the job?
Please describe the normal routine of this position?
How is job performance evaluated and how often?
How much can the company pay me?
D
a.
b.
c.
d.
ANSWER:
QN=37
a.
b.
c.
d.
ANSWER:
Who do potential employers consider references from as the best type of
references?
Your friends
Your lecturers or your previous manager
Your family
Your best friends
B
QN=38
a.
b.
c.
d.
ANSWER:
QN=39
Choose the best answer for the interview question “How old are you?”
Old enough to have the knowledge to do the job well but not too old to be
excited about continuing to improve and do it better.
22 years old.
Old enough to take this job.
My age is written in my resume. I ama very young, active, energetic person.
A
a.
b.
c.
d.
ANSWER:
An interviewer may intentionally challenge you by asking difficult questions to
………..
see how you handle different situations.
see you panic.
show you the working environment can be stressful.
avoid being friendly.
A
QN=40
a.
b.
c.
d.
ANSWER:
What is good advice to communicate effectively in a job interview?
Using jargon
Rambling
Keep eye contact
Over friendly
C