Muhammad Fahad
Manager IT & Technical Support
Texitech, 2010 - Present
House # R-466, Sector 15-A/4,
Buffer Zone, North Nazimabad,
Karachi-75850, Pakistan.
Mobile No. +92 333 3154338
Profile Summary:
Solution-oriented IT & Technical support manager with 15 years’ progressive experience
designing cutting-edge, streamlined technology systems for clients in the financial services,
manufacturing, oil and Gas, Software houses, Education, Healthcare and business sectors.
Partner effectively with service teams and clients to isolate technology gaps and generate
increased productivity through innovative systems implementations.
Professional Experience:
Manager IT & Technical Support, Texitech
From November 2010 – Present
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Lead team members responsible for installation, implementation, repair and maintenance
of relevant hardware to support products and services.
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Managing Warranty Claim Services of Lenovo in all over the Pakistan.
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Directly communicate with Lenovo for Warranty & Service issues, parts ordering through
Lenovo SAP warranty portal.
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Manage and maintain Lenovo Authorized Service Partners (ASP), Parts ordering, Logistic,
and Labor Invoicing.
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Development and Implementation of Internal IT procedures, Disaster recovery, and user
account management
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Installation and Configuration of flense, Wedge networks on premises and cloud Firewall
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Wedge Advance malware Blocker, Wedge Cloud network Defense, WedgeIQ virtualized
threat intelligence engine.
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Implementing a New Wireless Network, UniFi Access points Pro with DHCP server
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Kaspersky Endpoint Security for Business deployment.
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Manage Backups of all server machines and critical client machines.
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Implementation of M-Files Enterprise content management, Server backup and restore
management.
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Implementation and Installation of QuickBooks enterprise Accountant server for multiple
users access local and remote location.
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Managing Adobe Partner Connection, Managing Adobe Admin Console for customer
licenses subscription.
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Server applications managing on VMWARE vSphere.
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Wedge Firewall POC at customer end and in-house deployment for testing.
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Ensures continuous delivery of technical and support services through oversight of service
level agreements with end users and monitoring of systems, programs, and equipment
performance.
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Manage technical support team in Karachi, Lahore, and Islamabad.
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Deployment of Blade Server Solutions.
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Design & implement of Helpdesk Support System for customer support and warranty
claim.
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Perform monitoring of associated networks to ensure network uptime is maximized
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Maintains inventory of equipment and parts as well as documentation of vendor activities.
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Purchasing of I.T Equipment’s and parts with authorized distributors.
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Maintain Servers, Desktop, Notebooks, hardware upgrading & downgrading reports.
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Manage Warranties and Support issues in all over Pakistan with support manager.
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Lead Support Team in Pan Pakistan to manage on site Supports of Server, Desktop,
Notebooks, Scanners and storage Solutions.
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Correspondence with other manufacturer, Asustor, Lenovo, Fujitsu, MSI and WACOM for
warranties and support related matters.
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Submit RMA claims directly to all warranty partners.
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Manage hardware and software licensing agreements.
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Hiring, scheduling, directing, mentoring, developing and supporting Tech Services Staff.
Asst. Manager IT & Technical Support, Texitech
From August 2008 – 2010
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Trouble shooting of Servers (Fujitsu/Lenovo/Huawei), Storage (Lenovo/Fujitsu SAN),
Desktops, Workstations, Notebooks, Heavy Document management scanners ad Client
premises and in our Service Center.
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Installation of windows Server 2003/ 2008/2012/2019/ SUSE Linux/VMWARE ESXi Server
5.0/Mdeamon E-mail Server 10.0/ ISA server 2006/ Win 7 /XP at client premises.
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Configurations of windows server 2012/ 2019 , Suse Linux/VMWARE vSphere
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Experience in deployment of Mdeamon E-mail Server 10.0/ ISA server 2006/ Forefront
Threat management gateway.
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Configuration of Mdeamon for New account of multipop, Domain Sharing and unknown mail.
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Administration and hands on experience on Windows Server 2003/2008/2012/ 2016/ 2019
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Experience in Windows Client OS XP/WIN7/WIN8/ Windows 10 Pro.
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Expertise in Deployment of Virtual Desktop environment with FUJITSU Zero Client Solution,
Server applications managing on VMWARE vSphere.
Technical Support, Texitech
From August 2006 – 2008
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Installation configuration Windows, Drivers and software’s and application support.
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Upgradation of Notebooks, desktops and Servers.
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Troubleshooting on Rack Server, Tower Server.
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Installation and configuration of NAS.
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Troubleshooting of Notebooks, Desktops, Wacom pen tablet driver issues.
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Upgradation of NAS firmware.
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Active directory integration with NAS.
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Provide customer support in Banks, Hospitals and educational Institutes.
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Installation and Configuration of IP Surveillance Camera.
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Repairing and replacing equipment as necessary
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Testing new technology
PERSONAL PROFILE:
Father Name : Muhammad Aqiq Ansari
Date of Birth : December 15, 1983
Religion
: Islam
Nationality
:
Pakistani
Marital Status : Married
N.I.C. No
: 42101-0696568- 1
Notice period
: One Month
Passport Number: AC8175682
Mobile No : +92333-3154338
E-mail
: fahad.ansari@live.com
EDUCATION & Qualificaitons
Master’s:
Masters of Science in Computer Science
From Mohammad Ali Jinnah University Karachi.
2017 - 2019
Bachelor’s
: Bachelor’s of Science in Software Engineering.
From Mohammad Ali Jinnah University Karachi.
2012 - 2016
Intermediate : Science Pre-Eng. from Board of Intermediate Education Karachi.
From D.J Sindh Govt. Science College Karachi
2000 - 2002
Matriculation : Science from Board of Secondary Education Karachi in 1st Division.
From Programmer School Karachi
2000.
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Lenovo Certifications
2018-2021
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Warranty Service Authorization Exam (RWST016)
Lenovo Customer Experience for Servicers (RWSW105)
ThinkStation P720 Service Training (RTSW1050)
ThinkPad E and L Series 2017 Summary (CTPW282)
New Learning Management System Walkthrough (CWSi222)
INTERNATIONAL CERTIFICATIONS:
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Fujitsu Business & Enterprise Scanners maintenance and Services.
Training from Fujitsu Pte Ltd. Singapore in March 2010.
FUJITSU Certified Blade Storage solutions and Rack Servers Pre-Sales
Training from Fujitsu Dubai in 2010
FUJITSU Certified Senior /Expert System Engineer
Training and Certification from FUJITSU Dubai 2012
M-Files User Certified Online.
M-Files IT Administrator Online.
Technical SKILLS/ Certifications:
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Microsoft Azure Fundamentals Course (AZ-900)
Cloud Computing with AWS
Microsoft office 365 deployment
Cisco Certified Network Associate (CCNA)
Huawei Certified Network Associate (HCNA)
Microsoft Windows Server 2008 / 2012/ 2019
Pfsense firewall installation and configuration
Wedge Absolute Real-time Protection (WedgeARP™) installation and Configuration.
Mdeamon 10.0 E-mail Server.
VMware vCenter Server server 5.5/ vSphere 7
Lenovo System x & ThinkServer Rack Servers
Lenovo Storage V Series
Virtualization with Microsoft Hyper-V 2008/2012/2019
Wireless Networking
Microsoft Outlook, Word, Excel, Power point 2016/2019
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