Water droplets will not spread where there are high levels of surface tension TRUEEEEEEE If surfactant chemicals are added to water when cleaning a surface, surface tension will occur FALSEEEEEE The molecules on the waterside hinder the cleaning process TRUEEEEEEE Shops operated by charitable organisations are particularly vulnerable to shoplifters if there are no security cameras or bar codes in items TRUEEEEEEE The only factor affecting the financial success of a shop operated by a charity is its location FALSEEEEEE It is less likely that shops operated by charities which are situated in affluent neighbourhoods will have volunteers who are more dedicated than those in less wealthy neighbourhoods. CANNNNOT SAYYY The parallels between sport and management have been highlighted frequently FALSEEEEEE Sport has more to teach about management success than warfare. CANNNNOT SAYYY Communication is more important in sport than in warfare. CANNNNOT SAYYY Teamwork is more associated with sport than warfare. CANNNNOT SAYYY A positive mood enhances the perception of there being long term benefits associated with receiving negative feedback TRUEEEEEEE Managers are increasingly taking employees' moods into consideration when providing them with negative feedback regarding their performance. CANNNNOT SAYYY Accepting negative feedback involves a trade-off between short-term and long-term costs and benefits. TRUEEEEEEE Manufacturers who do not take up modern manufacturing methods will not automatically produce inferior items TRUEEEEEEE All manufactures have introduced new production practices to survive. CANNNNOT SAYYY Economic survival is becoming more difficult CANNNNOT SAYYY It is not always more expensive for the customer to book holidays with a travel agent. TRUEEEEEEE More people are booking their holidays online rather than through a travel agent, even though it takes longer to find the right holiday this way. FALSEEEEEE In the last 10 years, the number of travel agencies has grown to serve the expanding holiday market. FALSEEEEEE A travel agent's specialist knowledge can be used to the financial benefit of the customer. TRUEEEEEEE Only specialist travel agencies employ multilingual staff. CANNNNOT SAYYY It is not always more expensive for the customer to book holidays with a travel agent. TRUEEEEEEE Insurance companies are competing to provide the best prices to consumers TRUEEEEEEE Insurance companies are coping well with increased price competition and rising losses FALSEEEEEE Insurance companies are experiencing a boom in their core markets. FALSEEEEEE The average cost of financial fraud in 2005 was more than in 2003 CANNNNOT SAYYY Over half of all cases of fraud in 2005 were discovered by accident CANNNNOT SAYYY Detective methods were operating very effectively in 2005 FALSEEEEEE Regular first air training has equipped airline staff to react more quickly TRUEEEEEEE An increasing amount of people need first aid attention from airline staff CANNNNOT SAYYY The entire airline industry has adopted the practice of regular first aid training FALSEEEEEE Dixon Following the spread of new and cheaper technology, more amateur scientists are collaborating with professionals. TRUEEEEEEE Amateur-professional collaboration will contribute to the advancement of astronomy TRUEEEEEEE It is widely felt that cheap technology will facilitate amateur professional interaction. FALSEEEEEE In the past all scientific equipment required for research in astronomy was expensive CANNNNOT SAYYY The debate surrounding the ethics of genetically modified food contributed to its rejection in some countries. TRUEEEEEEE GTC has recently been an outstanding performer. FALSEEEEEE Central American producers will find a ready market for their products in Europe. CANNNNOT SAYYY European producers cannot meet demand in their home territories. FALSEEEEEE The current focus of the international protocol on climate change is to enhance the development of cheap, carbon based energy sources. CANNNNOT SAYYY Fiscal inducements to use renewable energy sources are not expected to have an impact on the pace of environmental change. FALSEEEEEE The consequences of global warming are likely to affect developing countries more than developed ones. CANNNNOT SAYYY Removing work life balance strategies could result in an associated reduction in absenteeism. FALSEEEEEE A likely increase in employee motivation would not be a reason for an organization to implement strategies aimed at improving employees work life balance. FALSEEEEEE Employees who have flexible working hours will have happier home lives compared to those who do not. CANNNNOT SAYYY. Industries based in rural areas suffer from poorer transport links. TRUEEEEEEE Tourism will soon catch up with agriculture in terms of providing jobs. CANNNNOT SAYYY Manufacturing provides the fewest jobs in the countryside. CANNNNOT SAYYY The anisotropies of the CMB show solely that the primordial plasma was not uniform. FALSEEEEEE The polarization of cosmic microwaves is measured at different wavelength so as to separate the foreground from the background signals. TRUEEEEEEE The wavelengths of the foreground signals are disregarded once they have been distinguished from the CMB. Cannot Say It is necessary for hackers to establish bank accounts so that they can extort money from software companies. TRUEEEEEEE These specific computer viruses have long been causing serious disruption. FALSEEEEEE Criminal gangs could use computer viruses to blackmail companies. TRUEEEEEEE Internet experts are advising computer users to replace their software if they suspect it has been tampered with. Cannot Hands do not reveal anything about someone's level of hygiene. FALSEEEEEE Sophisticated people tend not to be very impressed by palm readers. CANNNNOT SAYYY Features of a persons hand may provide clues to their job. TRUEEEEEEE Intelligence is to a large extent inherited. CANNNNOT SAYYY People from all families stand at an equal chance of being short-sighted. FALSEEEEEE The genetic link between intelligence and short-sightedness has recently been disproven FALSEEEEEE Jobs are less secure in the natural resources sector. FALSEEEEEE The relative ease of relocating goods production across countries eases poverty. FALSEEEEEE Skilled workers are less restricted in their ability to cross borders. CANNNNOT SAYYY Only thermodynamic modelling can be said to have spurred significant improvements in glass manufacturing. FALSEEEEEE The radiance of furnace flames has no direct impact on the amount of fuel used in the glass-forming process. Cannot Ensuring the flames come into contact with the glass at a particular point can reduce the amount of energy required in the glass manufacturing process. TRUEEEEEEE New hospital legislation states that healthcare professionals must have clean fingernails. FALSEEEEEE Most campaign groups are mainly concerned with long hospital waiting lists. CANNNNOT SAYYY It is always preferable for healthcare professionals to wear blue instead of red. CANNNNOT SAYYY Scientific research on the effects of hypnosis on memory and pain perception started a few decades ago. CANNNNOT SAYYY Few people think that when hypnotized, individuals do things that they would not normally have done. FALSEEEEEE Under hypnosis most individuals participate in entertaining activities. CANNNNOT SAYYY.