College of Business and Economics
School of Consumer Intelligence and
Applied Information Systems
Department of Applied Information
Systems
Learner Guide
Systems Software 1B
(SSW01B1)
Dr Patrick Ndayizigamiye
2023- Semester 2
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TABLE OF CONTENTS
1.
INTRODUCTION...................................................................................... 1
1.1
Welcome .................................................................................................. 2
1.2
School/Department information ................................................................ 2
1.3
Lecturer information ................................................................................. 2
1.4
Purpose and use of this learning guide .................................................... 3
1.5
Student conduct (academic honesty, rules of engagement, etc.) ............. 3
2.
MODULE AND PROGRAMME INFORMATION ...................................... 5
2.1
The place of the programme in the academic disciplinary progression ... 5
2.2
Module name, code, NQF level, NQF credits and prerequisites ............... 6
2.3
Module purpose, outcomes and assessment criteria ............................... 6
3.
ADMINISTRATIVE AND ORGANISATIONAL INFORMATION............... 9
3.1
Prescribed course material (textbook, etc.) .............................................. 9
3.2
Work schedule for the semester .............................................................. 9
3.3
Tutorial arrangements ............................................................................ 11
3.4
Class and tutorial attendance ................................................................. 11
3.5
BlackBoard access and use ................................................................... 11
3.6
Consulting times..................................................................................... 11
3.7
Assessment programme for the semester/year...................................... 11
3.8
Composition/calculation of final mark ..................................................... 12
3.9
Access to replacement and supplementary assessment opportunities
(semester tests and examinations).................................................................. 12
3.10 Collection of assessment scripts and request/application for remarking 12
3.12 Grievances and appeals ........................................................................ 12
1
1.
INTRODUCTION
1.1
Welcome
Welcome to Systems Software 1 Module B. This learner guide is designed to
assist you through this course and will guide you with preparation for classes,
assignments and tests.
1.2
School/Department information
School of Consumer intelligence and Applied Information Systems
School Director: Prof Mercy Mpinganjira
Contact details of the School:
Office C Ring 601 (Kingsway Campus)
Tel:
+27 (0) 11 559 3200
Fax:
+27 (0) 11 559 4943
Email: fdangor@uj.ac.za
Department of Applied Information Systems
Head of Department : Dr Stella Bvuma
Departmental secretary: DR Martha Winter
Contact details of the Department:
Office G Purple 4
Telephone: (011) 559-1216
Fax: (011) 559-1239
Email: marthaw@uj.ac.za
1.3
Lecturer information
Dr Patrick Ndayizigamiye
Office G Purple 4
Telephone number: 0115591223
Email address: ndayizigamiyep@uj.ac.za
2
1.4
Purpose and use of this learning guide
The purpose of this learner guide is to provide students with important
administrative, organisational and module information and as such, a frame of
reference and road map to guide students in their planning and preparation in
this module through the semester/year. It is of critical importance that students
continually refer to the learning guide throughout the semester. The learning
guide and textbook are not substitutes for lectures/tutorials. The learning guide,
textbook, other learning material, lectures, assessments and other activities
comprise an inclusive and integrated learning experience aimed at achieving the
outcomes of this module. Attendance at lectures is crucial, as lectures do not
only allow for more guidance and direction regarding the scope of the module,
but also allows for meaningful engagement which is expected to facilitate an indepth understanding of the core issues covered in the module.
1.5
Student conduct (academic honesty, rules of engagement, etc.)
Dishonesty and plagiarism will not be tolerated. The University and the Faculty
view the issue of plagiarism in a serious light. Evidence of plagiarism or
dishonesty will be dealt with according to the University’s and/or Faculty’s
Regulations.
The issue of plagiarism as referred to in the Faculty Guidelines for Ethics
in Research:
Plagiarism is to present the ideas, words or results of another person as your
own, without acknowledging the original author; use the ideas or words of
another person without giving due credit to that person or source; use sentences,
paragraphs or parts of articles and books without quotation marks and/or
appropriate acknowledgement; download sentences, paragraphs or sections of
writings from the Internet and to use them without quotation marks and/or proper
acknowledgement; use another person’s direct words without quotation marks,
even when you acknowledge the source; use ideas without making them
properly your own, even though you might have acknowledged the original
source; formulate your words so closely to those of the original author that it is
obvious that you could not have written them without having had the source next
to you, i.e. your paraphrasing of the author’s words is too close to the original
author’s use of the words, even if you did acknowledge your source.
Source: Booth, et al. and Schuklenk
3
If you use the words and ideas of other people, their words must be clearly
indicated in quotation marks and used correctly, and their source indicated to
avoid being guilty of plagiarism. No copying of textbooks is allowed.
Plagiarism is wrong because: t is theft of intellectual property.
The person (plagiarist) lies about the contribution made to the project.
The person (plagiarist) cannot give a true account of how the research was
carried out.
Source: Udo Schuklenk (University of the Witwatersrand)
Benefits to be derived from consciously avoiding plagiarism
By deliberately avoiding plagiarism, learners learn the value of doing original
work; to develop professional skills such as doing research, giving attention to
detail and analysing arguments; to act with honesty and integrity in their
professional lives; and to write professionally and engage in debate.
Source: Faculty of Law, the University of the Witwatersrand
4
2.
MODULE AND PROGRAMME INFORMATION
2.1
The place of the programme in the academic disciplinary
progression
Doctoral Programmes (NQF level 10)
Masters Programmes (NQF level 9)
Honours Programmes/Postgraduate diplomas (NQF level 8)
Honours
Postgraduate Diploma
Undergraduate Programmes including advanced diplomas
BTech/Advanced diploma (NQF level 7)
BA/BCom (NQF level 7)
Diploma (NQF level 6)
Systems Software I
Systems Software 1A
(SSW01A1)
Systems Software 1B
(SSW01B1)
Semester 1
Semester 2
Continuing Education Programmes (CEPs)
Diploma (NQF level 5)
Advanced Certificate (NQF Level 5)
Higher Certificate (NQF 4)
5
2.2
Module name, code, NQF level, NQF credits and prerequisites
Module name
Systems Software 1B
Module code
SSW01B1
NQF level
5
NQF credits (calculated according to
notional hours
Prerequisites (if any)
16
2.3
None
Module purpose, outcomes and assessment criteria
The purpose of this module is to introduce the student to basic internal
architecture, operation, key critical factors that affect a computer system and its
peripherals. It is assumed that students have no prior knowledge of computer
systems
LEARNING UNITS
Learning Unit 1: The Complex
World of IT Professionals
OBJECTIVES
By the end of this learning unit, you
should be able to:
•
•
•
support
customers
with
professionalism and respect, in
addition to your technical skills
describe support systems and
documentation that address issues
of asset management, network
topology,
ticketing
systems,
standard operating procedures, and
change management
grasp the complexity of diverse
software
environments,
and
prepare
to
work
in
these
environments
6
Learning Unit 2: Installing Windows By the end of this learning unit, you
should be able to:
•
evaluate a system to determine
whether it qualifies for Windows 10
or Windows 11
understand how Windows supports
networking and resources on the
network
plan for a Windows installation
Install Windows
configure
Windows
settings,
hardware, users, and applications
after the installation
describe special concerns when
installing Windows in a large
enterprise
•
•
•
•
•
Learning Unit 3: Maintaining
Windows
By the end of this module, you should
be able to:
•
Learning Unit 4: Troubleshooting
Windows After Startup
set up and perform scheduled
preventative maintenance tasks to
keep Windows healthy and prepare
for disaster
• use Windows tools, including Disk
Management, to manage hard
drives
• use commands to manage files,
folders, and hard drives
By the end of this module, you should
be able to:
•
•
•
describe how Windows works, how
it is structured, and where it holds
data for users and the system
identify Windows tools used to
solve problems with Windows,
applications, and hardware
apply recommended best practices
to troubleshoot Windows-related
problems
7
Learning Unit 5: Troubleshooting
Windows Startup
By the end of this module, you should
be able to:
•
Learning Unit 6: Security
Strategies
describe the boot process from the
time you press the power button
until the Windows desktop loads
• create bootable media and
backups to prepare for Windows
startup problems
• implement appropriate Windows
tools to solve Windows startup
problems
• implement appropriate Windows
tools to reinstall or reimage
Windows
• troubleshoot Windows startup
problems
By the end of this module, you should
be able to:
•
Learning Unit 7: Securing and
Sharing Windows Resources
explain how to secure resources on
a network via physical and logical
access control, user authentication,
and user education
• detect, remove, and prevent
malicious software on personal
computers
• describe policies that address
issues of software licensing, digital
rights, regulated data, compliance
policies, data destruction and
disposal, and incident response
By the end of this module, you should
be able to:
•
•
•
secure a Windows personal
computer using Windows tools on
the local computer
share and secure folders, files, and
printers on a network
support network resources using
Active Directory
8
Learning Unit 8: Network Security
and Troubleshooting
By the end of this module, you should
be able to:
•
•
•
•
secure a workstation on a network
including managing a browser,
VPN, WWAN connection, metered
connection, and Windows
Defender Firewall – and secure IoT
devices
secure a multifunctional router for a
SOHO network
use remote access technologies
and know how to secure these
products
troubleshoot network connections
using a variety of Windows
networking commands
9
ADMINISTRATIVE AND ORGANISATIONAL INFORMATION
2.4
Prescribed course material (textbook, etc.)
Textbook:
CompTIA A+ Guide to Information Technology
Technical Support, 11th Edition
Authors: Jean Andrews, Joy Dark Shelton,
Nicholas Pierce
Publisher: Cengage Learning
ISBN-10: 0357674162
ISBN-13: 9780357674161
Other Learning Materials:
Additional lecture notes will be provided.
2.5
Work schedule for the semester
WEEK
1
LEARNING
UNIT
DATE
LU1
17 and 19
July
2
LU2
24 and 26
July
3
LU3
31 July
and 02
August
4
LU4
07 and 09
August
TOPIC
The Complex
World of IT
Professionals
Installing
Windows
Maintaining
Windows
Troubleshooting
Windows After
Startup
SELECTED READING
IN PREPARATION
FOR CLASS
(CHAPTER/S)
Lecture slides
Module 11-CompTIA
A+ Guide to
Information
Technology Technical
Support, 11th Edition
Lecture slides
Module 12-CompTIA
A+ Guide to
Information
Technology Technical
Support, 11th Edition
Lecture slides
Module 13-CompTIA
A+ Guide to
Information
Technology Technical
Support, 11th Editio
Lecture slides
Module 14-CompTIA
A+ Guide to
Information
Technology Technical
Support, 11th Edition
10
5
LU5
Troubleshooting
Windows Startup
14 and 16
August
Lecture slides
Module 15-CompTIA
A+ Guide to
Information
Technology Technical
Support, 11th Edition
Test 1: 21 August
6
7
LU6
LU7
Security Strategies
23
and 28
August
Lecture slides
Module 16-CompTIA
A+ Guide to
Information
Technology Technical
Support, 11th Edition)
30 August
and 11
September
Securing and
Sharing Windows
Resources
Lecture slides
Module 17-CompTIA
A+ Guide to
Information
Technology Technical
Support, 11th Edition)
Mid-semester break: Saturday 02 September to 10 September
8
LU8
13 and 18
September
Network Security
and
Troubleshooting
Lecture slides
Module 19 -CompTIA
A+
Guide
to
Information
Technology Technical
Support, 11th Edition)
Test 2: 02 October
Sick test: 16 October
Study period: 21 to 25 October
Final assessment period: 26 October to 17 November
Summer vacation: 2 December
Supplementary assessments: 27 November to 1 December
11
2.6
Tutorial and practicals arrangements
There will be tutorial sessions. The purpose of the tutorial sessions is to
help you better understand concepts covered during lectures. Please
note that tutorials count 10% towards your semester mark. Tutorials will
take place on Thursdays (13:00-15:00). You will be allocated into a
tutorial group. Please make sure you attend all tutorial sessions.
2.7
Class, tutorial and practical attendance
It is very important to attend all lectures, tutorial sessions in order to
pass the module. An attendance register will be taken during lectures,
tutorial and practical sessions.
2.8
BlackBoard access and use
Blackboard will be used as the primary medium of communication for this
module. All announcements and assessment marks will be posted on
Blackboard. Please check it regularly to ensure that you do not miss any
communication.
2.9
Consulting times
Please note that the lecturer will be available for consultations on
Mondays from 9 AM to 12 PM. Please send an email at
ndayizigamiyep@uj.ac.za to request an appointment outside the
consultation times. Should you need to make an appointment with the
tutor, please liaise directly with the tutor during the allocated tutorial
session.
2.10
Assessment programme for the semester/year
The semester mark will comprise of:
Test 1: 15%
Test 2: 15%
Online tests: 10%
Tutorials: 10%
Final Assessment: 50%
12
2.11
Composition/calculation of final mark
The subject is based on continuous assessment. A minimum overall
pass mark of 50% is required to successful complete the module. To
pass with distinction, a learner has to achieve at least 75%.
2.12
Access to replacement and supplementary assessment
opportunities (semester tests and examinations)
There will only be one re-assessment per semester for students who
produce a valid doctor’s certificate together with a completed application
for writing the sick test after missing the test. Learners must apply for
the assessment within 7 calendar days after the missed assessment by
completing and submitting an application form with relevant
documentation to the departmental secretary or lecturer.
2.13 Collection of assessment scripts and request/application for
remarking
Test scripts will be collected in class or in the lecturer’s office. Students
should liaise with the departmental secretary should they want to apply
for their scripts to be remarked after the final marks have been released.
2.14
Grievances and appeals
Learners must consult with their lecturer if they experience any problems. Should
the matter not be resolved, learners must complete a grievance application form
and submit it to the departmental secretary.
13