CHAPTER 0 VOLTE ANALYTICS KPI REFERENCE GUIDE CHAPTER 0 Release 10.0 October 2017 Part Number SW-VOLTE_BLD1 Revision 01 Notice The information and descriptions contained herein embody confidential and proprietary information that is the property of Anova Data, Inc. Such information and descriptions may not be copied, reproduced, disclosed to others, published or used, in whole or in part, for any purpose other than that for which it is being made available without the express prior written permission of Anova Data, Inc. Nothing contained herein shall be considered a commitment by Anova Data to development or deliver such functionality at any time. Anova reserves the right to change, modify, or delete any item(s) at any time for any reason. The information or statements given in this document concerning the suitability, capacity, or performance of the mentioned hardware or software products are given “as is” and all liability arising in connection with such hardware or software products shall be defined conclusively in a separate agreement between Anova Data and the customer. However, Anova Data has made all reasonable efforts to ensure that the information contained in the document are adequate and free of material errors and omissions. In no event will Anova Data be liable for errors in this document or for any damages, including but not limited to special, direct, indirect, incidental or consequential or any monetary losses, such as but not limited to loss of profit, revenue, business interruption, business opportunity or data, that may arise from the use of this document or the information in it. Trademark Notices Any product names referred to in this document are the property of the respective holders of the trademark or service mark and their rights are acknowledged. Copyright © Anova Data, Inc. and its suppliers 2009-2017 Anova Data, Inc. - Proprietary This document contains proprietary information of Anova Data, Inc and is not to be disclosed or used except in accordance with applicable agreements. All Rights Reserved. NOTE THAT THE ANOVA DATA PRODUCT YOU ARE INSTALLING UTILIZES CERTAIN SO-CALLED “OPEN SOURCE SOFTWARE” OR “FREE SOFTWARE.” THIS SOFTWARE IS PROVIDED TO YOU FREE OF CHARGE WITHOUT WARRANTY OF ANY KIND. THE SOURCE CODE FOR CERTAIN OF THIS SOFTWARE IS AVAILABLE TO YOU UPON REQUEST OF ANOVA DATA. Any such open software is free software; you can redistribute it and/or modify it under the terms of the Open Source License as is applicable to that particular software. This “Open Source Software” or “Free Software” is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY OR FINTESS FOR A PARTICULAR PURPOSE. See the applicable license agreement for more details. A copy of each license agreement is available from Anova upon request. The Open Source Software is licensed to you under one of the following licenses: Apache License Boost Software License BSD License GNU General Public License GNU Lesser General Public License zlib License Contents About This Guide Important Notice ................................................................................................................................................. i Intended Audience .............................................................................................................................................. i Conventions Used in This Guide ........................................................................................................................ii Getting Help ........................................................................................................................................................ii Chapter 1: Overview Using KPIs for Network Quality Monitoring .............................................................................................. 1-1 Chapter 2: VoLTE Key Performance Indicators (KPIs) Registration KPIs ............................................................................................................................................ 2-2 Registration Success .........................................................................................................................2-2 Registration Failure ...........................................................................................................................2-3 Percentage of Successful Registration ..............................................................................................2-3 Percentage of Failed Registration .....................................................................................................2-3 Call KPIs ......................................................................................................................................................... 2-4 Successful Call Attempt .....................................................................................................................2-4 Failed Call Attempt ............................................................................................................................2-4 Call Duration ......................................................................................................................................2-4 Active Call ..........................................................................................................................................2-5 Dropped Call ......................................................................................................................................2-5 Oneway Call ......................................................................................................................................2-5 No Media Call ....................................................................................................................................2-6 Media Gap Call ..................................................................................................................................2-6 Percentage of Successful Calls .........................................................................................................2-6 Percentage of Failed Call Attempts ...................................................................................................2-7 Percentage of Dropped Calls ............................................................................................................2-7 Percentage of Oneway Calls .............................................................................................................2-7 Percentage of No Media Calls ...........................................................................................................2-7 Percentage of Media Gap Calls .........................................................................................................2-8 Percentage of Uplink VoLTE Packet Loss .........................................................................................2-8 Percentage of Downlink VoLTE Packet Loss ....................................................................................2-8 Uplink Jitter ........................................................................................................................................2-8 Downlink Jitter ...................................................................................................................................2-9 Average MoS .....................................................................................................................................2-9 MoS Satisfaction Rate .......................................................................................................................2-9 Downlink Post Dial Delay ................................................................................................................2-10 Uplink Post Dial Delay .....................................................................................................................2-10 Downlink Next Hop Delay ................................................................................................................2-10 Uplink Next Hop Delay ....................................................................................................................2-10 Successful IW Call ...........................................................................................................................2-11 Failed IW Call ..................................................................................................................................2-11 Percentage of Successful IW Calls .................................................................................................2-11 Percentage of Failed IW Calls .........................................................................................................2-12 Other KPIs .................................................................................................................................................... 2-12 Unique Visitors ................................................................................................................................2-12 Signaling Events ..............................................................................................................................2-12 1 Appendix A: KPI Extract Fields Appendix B: Mapping Dimension/Attribute to 3GPP MO Classes 2 Tables 2.1 A.1 A.2 B.1 List of VoLTE KPIs ............................................................................................................................. 2-1 VoLTE KPI Extract Fields ...................................................................................................................A-1 S11 KPI Extract Fields........................................................................................................................A-3 Mapping of Dimensions/Attribute to 3GPP MO Classes ....................................................................B-1 Network Performance Management and KPI Guide 1 2 About This Guide This guide describes the supported key performance indicators (KPIs) and performance management (PM) statistics available on the Anova Data platform. For... Refer to... Description of KPIs. Chapter 1, Overview Detailed information about available Volte KPIs. Chapter 2, VoLTE Key Performance Indicators (KPIs) List and description of KPI extract fields. Chapter A, KPI Extract Fields Shows the mapping of dimension/attributes to MO Appendix B, Mapping Dimension/Attribute to 3GPP MO Classes classes. Important Notice Note: As you perform the procedures described in his guide, you will notice that some software modules display the Movik Networks logo. All Movik products are part of the Anova Data product family. Intended Audience This guide is intended for network operators and system administrators. A good understanding of IP Multimedia Subsystems (IMS) and Long-Term Evolution (LTE) technologies are required in order to use the product, and to understand the terms and concepts used in this guide. VoLTE Analytics KPI Reference Guide i Conventions Used in This Guide This guide uses different fonts and symbols to differentiate between document elements and types of information. These conventions are summarized below: Note: Calls the reader’s attention to any item of information that may be of special importance. Caution: Contains information essential to avoid damage to the equipment. Precaución: Contiene información esencial para prevenir dañar el equipo. Achtung: Verweißt auf wichtige Informationen zum Schutz gegen Beschädigungen. Electrical Hazard: Warns against an action that could result in personal injury or death due to an electrical hazard. Riesgo Electrico: Advierte contra una acción que pudiera resultar en lesión corporal o la muerte debido a un riesgo eléctrico. Elektrischer Gefahrenhinweis: Warnung vor sämtlichen Handlungen, die zu Verletzung von Personen oder Todesfällen – hervorgerufen durch elektrische Spannung – führen können! Warning: Warns against an action that could result in personal injury or death. Advertencia: Advierte contra una acción que pudiera resultar en lesión corporal o la muerte. Warnhinweis: Warnung vor Handlungen, die zu Verletzung von Personen oder gar Todesfällen führen können! Notation Description Hyperlink Denotes a hyperlink. You can click the hyperlink text to access the reference location, which can be either a section within the guide or a URL link. Code Denotes file names, directory names, code, and system environment variables. Command Denotes a command that you type. Bold Text Denotes menu items, button names, tab names, and screen names. Figure Legend Denotes the components of a figure. Getting Help For additional support, contact Anova Data using one of the following methods: ii Method Contact Information email support@anovadata.com World Wide Web www.anovadata.com VoLTE Analytics KPI Reference Guide Anova Data Confidential and Proprietary C H A P T E R 1 Overview Anova Data provides industry-standard key performance indicators (KPIs) and value-add aggregate VoLTE KPIs to measure network activity and enable you to isolate issues within your network. Using the information provided by the KPIs, you can perform actions including the following: • proactively managing network services • troubleshooting issues in real-time • understanding the root causes of customer issues. . Using KPIs for Network Quality Monitoring When using KPIs to monitor network quality, you can evaluate the absolute value of the KPIs and compare the results against other networks or with reference values. You can also use the KPIs to evaluate network usage trends and the changes of the KPIs. The value of a KPI can change for several reasons, including the following: • Changes in the network configuration. Typically, changes in the network configuration are indicated by a sudden change in the KPI value. These sudden changes may be caused by: • Network node faults which affect the surrounding areas • New nodes integrated into the network • Parameter changes (including the activation of new features) Occasionally, the variation in KPI values can be more gradual, for example, when the network change is related to a progressive rollout activities. VoLTE Analytics KPI Reference Guide 1-1 Anova Data Confidential and Proprietary • Changes in the local traffic level In most cases, the increase in the local traffic level is gradual and produces a gradual effect on the KPIs. The KPI trend, in this case, is usually visible in weekly or monthly observation periods. However when the load exceeds some thresholds the effect could produce a sudden degradation of the KPIs during the most loaded hours of the day, alternated with more stable periods. Special events, such as stadium events, public celebrations, public holidays, etc, can also generate peaks of traffic. • Changes in user behavior User behavior can differ or change under the following conditions: • During the work week and on the weekends. • As a result of the introduction of new services or new applications/UEs. • New usage offering by carriers. • Environmental changes, such as the weather.. 1-2 VoLTE Analytics KPI Reference Guide Anova Data Confidential and Proprietary C H A P T E R 2 VoLTE Key Performance Indicators (KPIs) VoLTE KPIs provide insight into VoLTE performance. Table 2.1 lists and categorizes all VoLTE KPIs. For a list of all attributes that may be included in VoLTE KPIs, see Appendix A, KPI Extract Fields Table 2.1 List of VoLTE KPIs Category KPI Name Registration KPIs Registration Success Registration Failure Percentage of Successful Registration Percentage of Failed Registration Call KPIs Successful Call Attempt Failed Call Attempt Active Call Dropped Call Oneway Call No Media Call Media Gap Call Percentage of Successful Calls Percentage of Failed Call Attempts Percentage of Dropped Calls Percentage of Oneway Calls Percentage of No Media Calls Percentage of Media Gap Calls VoLTE Analytics KPI Reference Guide 2-1 Anova Data Confidential and Proprietary Table 2.1 List of VoLTE KPIs Category KPI Name Percentage of Uplink VoLTE Packet Loss Percentage of Downlink VoLTE Packet Loss Uplink Jitter Downlink Jitter Average MoS MoS Satisfaction Rate Downlink Post Dial Delay Uplink Post Dial Delay Downlink Next Hop Delay Uplink Next Hop Delay Successful IW Call Failed IW Call Percentage of Successful IW Calls Percentage of Failed IW Calls Other KPIs Unique Visitors Signaling Events Registration KPIs Registration Success Description: Counts the number of successful registrations. Logical Formula: Unique Call-Id count with REGISTER with successful response such as 200 OK. Successful responses are defined by configurable rules table and enumerated in VoLTE Performance -> Signaling -> Signaling Events. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Integer Measurement Type: Count 2-2 VoLTE Analytics KPI Reference Guide Anova Data Confidential and Proprietary Registration Failure Description: Counts the number of failed registrations. Logical Formula: Unique Call-Id count with REGISTER with failed response with non 200 OK response code except 401 and 423. Failed responses are defined by configurable rules table and enumerated in VoLTE Performance -> Signaling -> Signaling Events. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Integer Measurement Type: Count Percentage of Successful Registration Description: Ratio of successful registrations over all registration attempts. Logical Formula: Percentage of Sum (Successful Registrations) divided by Sum (Successful Registrations + Failed Registrations). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Percentage Measurement Type: Ratio Percentage of Failed Registration Description: Ratio of failed registrations over all registration attempts. Logical Formula: Percentage of Sum (Failed Registrations) divided by Sum (Successful Registrations + Failed Registrations). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Percentage Measurement Type: Ratio VoLTE Analytics KPI Reference Guide 2-3 Anova Data Confidential and Proprietary Call KPIs Successful Call Attempt Description: Counts the number of successful call attempts. Logical Formula: Unique Call-Id count for INVITE with StatusCode = 200, 410, 480, 486, 487, 91, 93, 98. Only specific reason codes within 4xx responses are considered as SUCCESS. Successful responses are defined by configurable rules table and enumerated in VoLTE Performance -> Signaling -> Signaling Events. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Integer Measurement Type: Count Failed Call Attempt Description: Counts the number of failed call attempts. Logical Formula: Unique Call-Id count for INVITE with failed response such as 3xx, 5xx, and certain 4xx. All the reason codes within 4xx responses except those considered as SUCCESS are counted for FAILED attempts. Failed responses are defined by configurable rules table and enumerated in VoLTE Performance -> Signaling -> Signaling Events. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Integer Measurement Type: Count Call Duration Description: Duration of a successful VoLTE Call. Logical Formula: Average time between start of INVITE to the response of BYE for successful calls. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Millisecond Measurement Type: Mean 2-4 VoLTE Analytics KPI Reference Guide Anova Data Confidential and Proprietary Active Call Description: Counts the number of active calls. Logical Formula: Unique Call-Id count for any successful INVITE, BYE, or DATA. Active calls are defined by configurable rules table and enumerated in VoLTE Performance -> Signaling -> Signaling Events. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Integer Measurement Type: Count Dropped Call Description: Counts the number of dropped calls. Logical Formula: Unique Call-Id count for INVITE with (StatusCode = 93 or 98), BYE with (StatusCode = 90) or DATA with (StatusCode = 93). Dropped responses are defined by configurable rules table and enumerated in VoLTE Performance -> Signaling -> Signaling Events. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Integer Measurement Type: Count Oneway Call Description: Counts the number of calls with no media traffic in either the upstream or downstream direction, but not both. Logical Formula: Unique Call-Id count for DATA records with RTP packets in one direction only (i.e., audio in uplink only or downlink only) ((downlinkaudioflag = 1 AND uolinkaudioflag = 0) OR (downlinkaudioflag = 0 AND uplinkaudioflag = 1)). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Integer Measurement Type: Count VoLTE Analytics KPI Reference Guide 2-5 Anova Data Confidential and Proprietary No Media Call Description: Counts the number of calls with no media traffic in either direction. Logical Formula: Unique Call-Id count for DATA records with no RTP packets in both the uplink and downlink. (downlinkaudioflag = 1 AND uplinkaudioflag = 1) Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Integer Measurement Type: Count Media Gap Call Description: Counts the number of calls with one or more media gaps. Logical Formula: Unique Call-Id count for RTP streams with (uplinkmediacount > 0 OR downlinkmediagapcount > 0). Media gap is flagged if no RTP and RTCP packets are observed for more than 5 seconds (configurable) for calls in connected state (INVITE-200OK). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Integer Measurement Type: Count Percentage of Successful Calls Description: Ratio of successful call attempts over total call attempts. Logical Formula: Percentage of Sum (Successful Call Attempts) divided by Sum of (Failed Call Attempts + Successful Calls). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Percentage Measurement Type: Ratio 2-6 VoLTE Analytics KPI Reference Guide Anova Data Confidential and Proprietary Percentage of Failed Call Attempts Description: Ratio of failed call attempts over total call attempts Logical Formula: Percentage of Sum(Failed Call Attempts) divided by Sum(Failed Call Attempts + Successful Calls). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Percentage Measurement Type: Ratio Percentage of Dropped Calls Description: Ratio of calls with a drop over active calls. Logical Formula: Percentage of Sum(Dropped Calls) divided by Sum(Active Calls). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Percentage Measurement Type: Ratio Percentage of Oneway Calls Description: Ratio of oneway calls over active calls. Logical Formula: Percentage of Sum(Oneway Calls) divided by Sum(Active Calls). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Percentage Measurement Type: Ratio Percentage of No Media Calls Description: Ratio of no media calls over active calls. Logical Formula: Percentage of Sum(NoMedia Calls) divided by Sum(Active Calls). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Percentage Measurement Type: Ratio VoLTE Analytics KPI Reference Guide 2-7 Anova Data Confidential and Proprietary Percentage of Media Gap Calls Description: Ratio of calls with at least one media cgap over active calls. Logical Formula: Percentage of Sum(MediaGap Calls) divided by Sum(Active Calls). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways, Signaling Events Measurement Unit: Percentage Measurement Type: Ratio Percentage of Uplink VoLTE Packet Loss Description: Percentage of RTP packets lost in the uplink direction. Logical Formula: Sum(UL Lost Packets) divided by Sum(UL Expected Packets). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Percentage Measurement Type: Ratio Percentage of Downlink VoLTE Packet Loss Description: Percentage of RTP packets lost in the downlink direction. Logical Formula: Sum(DL Lost Packets) divided by Sum(DL Expected Packets). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Percentage Measurement Type: Ratio Uplink Jitter Description: Average jitter in the uplink traffic over the VoLTE call duration. Logical Formula: Sum(UL Interarrival Measurements) divided by Count(UL Interarrival Measurement). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Milliseconds Measurement Type: Mean 2-8 VoLTE Analytics KPI Reference Guide Anova Data Confidential and Proprietary Downlink Jitter Description: Average jitter in the downlink traffic over the VoLTE Call duration. Logical Formula: Sum(DL Interarrival Measurements) divided by Count(DL Interarrival Measurement). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Milliseconds Measurement Type: Mean Average MoS Description: Average MOS score of the combined upstream and downstream MOS scores for all given event measurements. Logical Formula: Sum(Upstream_MOS + Downstream MOS) divided by (Count Upstream MOS + Count Downstream MOS). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Float Measurement Type: Mean MoS Satisfaction Rate Description: The satisfaction rate is calculated from the MOS Satisfaction Index (MSI), as the sum of MSI 4 or 5, over the sum of all MSIs. MSI is mapping of G.107 based on the 5 scores of User Satisfaction, 5 being “very satisfied”, and 1 being “nearly all users dissatisfied”. Logical Formula: Number of RTP uplink scores and RTP downlink scores with MOS 4 and 5 divided by Number of RTP uplink scores and RTP downlink scores with MoS 1 thru 5. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Percentage Measurement Type: Ratio VoLTE Analytics KPI Reference Guide 2-9 Anova Data Confidential and Proprietary Downlink Post Dial Delay Description: Amount of time elapsed between initiating a call and receiving ring-back for Mobile Terminated calls. Logical Formula: Time between INVITE and the 18x response for Mobile Terminated Calls. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Milliseconds Measurement Type: Mean Uplink Post Dial Delay Description: Amount of time elapsed between initiating a call and receiving ring-back for Mobile Orignated calls. Logical Formula: Time between INVITE and the 18x response for Mobile Originated Calls. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Milliseconds Measurement Type: Mean Downlink Next Hop Delay Description: Amount of time elapsed between initiating a call and receiving a provisional response from the adjacent network element for Mobile Terminated calls. Logical Formula: Delay between INVITE and 100 response for Mobile Terminated calls Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Milliseconds Measurement Type: Mean Uplink Next Hop Delay Description: Amount of time elapsed between initiating a call and receiving a provisional response from the adjacent network element for Mobile Originated calls. Logical Formula: Delay between INVITE and 100 response for Mobile Orginated calls Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Milliseconds Measurement Type: Mean 2-10 VoLTE Analytics KPI Reference Guide Anova Data Confidential and Proprietary Successful IW Call Description: Counts the number of successful call attempts with SRVCC interworking. Logical Formula: Unique transactions of either SRVCC or CSFB procedure with successful response such as GTP-C 16. Successful responses are defined by configurable rules table and are enumerated in VoLTE Performance -> Signaling -> Signaling Events. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Integer Measurement Type: Count Failed IW Call Description: Counts the number of failed call attempts with SRVCC interworking. Logical Formula: Unique transactions of either SRVCC or CSFB procedure with failed response. Failed responses are defined by configurable rules table and are enumerated in VoLTE Performance -> Signaling -> Signaling Events. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Integer Measurement Type: Count Percentage of Successful IW Calls Description: Ratio of successful internetworking calls over all interworking call attempts. Logical Formula: The percentage of Sum(Successful Interworking) divided by Sum (Successful Interworking + Failed Interworking). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Percentage Measurement Type: Ratio VoLTE Analytics KPI Reference Guide 2-11 Anova Data Confidential and Proprietary Percentage of Failed IW Calls Description: Ratio of failed internetworking calls over all interworking call attempts. Logical Formula: The percentage of Sum(Failed Interworking) divided by Sum (Successful Interworking + Failed Interworking). Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Percentage Measurement Type: Ratio Other KPIs Unique Visitors Description: Count of unique subcribers by IMSI initiating any VoLTE transaction (e.g. REGISTER, INVITE, etc). Logical Formula: The count of unique IMSIs. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Integer Measurement Type: Count Signaling Events Description: Count of signaling transaction received from underlying protocol via data sources (e.g. XDRs, etc) including SIP, Sv, Sgs. Logical Formula: The count of records received. Measurement Dimension: APN, Device, Subscriber, Cells, Media, CSCF, Gateways Measurement Unit: Integer Measurement Type: Count 2-12 VoLTE Analytics KPI Reference Guide Anova Data Confidential and Proprietary A A P P E N D I X KPI Extract Fields VoLTE KPIs provide insight into VoLTE performance. This chapter identifies the KPI extract fields. Table A.1 lists and describes all fields that may be included in VoLTE KPIs. Table A.2 lists and describes all fields that may be included in S11 KPIs. Contact Anova Data Support if attributes and/or metrics are required. Table A.1 VoLTE KPI Extract Fields KPI Extract Fields Description cell_name Cell Name (mcc-mnc-cellSite-cellID) time_key Timestamp count_reg_session_setup Count of successful SIP Registrations perc_success_registrations Percentage of Successful Registrations (Successful Register / (Successful Register+Failed Register))" avg_reg_session_setup_time Average Registration setup time (REGISTER - 200OK) count_success_call_attempts Count of Successful Call Attempts perc_success_call_attempts (Percentage of Successful Call Attempts (Successful Call Attempts / (Sucessful Call Attempts + Failed Call Attempts)) perc_fail_call_attempts (Failed Call Attempts / (Sucessful Call Attempts + Failed Call Attempts)) count_active_calls Count of Active Calls call_completion_rate Percentage of calls completed. Computed as (100 - % of Dropped Calls / Active Calls) perc_one_way_call Percentage of one-way calls. Computed as (One-way calls / Active Calls) VoLTE Analytics KPI Reference Guide A-1 Anova Data Confidential and Proprietary Table A.1 VoLTE KPI Extract Fields KPI Extract Fields Description perc_no_media_call Percentage of no-media calls. Computed as (No-media calls / Active Calls) perc_media_gap_call Percentage of calls with media gaps. Computed as (media gap calls / Active Calls) count_ul_post_dial_delay Count of uplink post-dial delay (INVITE to 18x response) samples. avg_ul_post_dial_delay Average of uplink post-dial delay (in msec). count_dl_post_dial_delay Count of downlink post-dial delay (INVITE to 18x response) samples. avg_dl_post_dial_delay Average of downlink post-dial delay (in msec). count_mos_ul Count of uplink MoS samples. avg_mos_ul Count of uplink MoS count_mos_dl Count of downlink MoS samples. avg_mos_dl Count of downlink MoS count_rtt_dl Count of downlink next-hop delay (INVITE to 100 response) samples. avg_rtt_dl Average of downlink next-hop delay (in msec) count_rtt_ul Count of uplink next-hop delay (INVITE to 100 response) samples. avg_rtt_ul Average of uplink next-hop delay (in msec) mouth_to_ear_delay Approximated as sum of RTP RTT for the RAN side and core side (sum of half the RTP RTT for the RAN side and the core side for each of the originating and terminating call legs ). count_ul_rtp_pkts Count of uplink RTP packets perc_ul_rtp_packet_loss (Uplink RTP pacekts lost / Expected uplink RTP Packets) count_dl_rtp_pkts Count of downlink RTP packets perc_dl_rtp_packet_loss (Downlink RTP pacekts lost / Expected downlink RTP Packets) count_ul_jitter Count of uplink Jitter samples avg_ul_jitter Average of uplink Jitter (msec) count_dl_jitter Count of downlink Jitter samples avg_dl_jitter Average of downli+A1:B35nk Jitter (msec) cell_name Cell Name (mcc-mnc-cellSite-cellID) A-2 VoLTE Analytics KPI Reference Guide Anova Data Confidential and Proprietary Table A.2 S11 KPI Extract Fields KPI Report Attribute Description time_key Timestamp eps_bearer_setup_failure_count EPS Bearer Setup Failure Count including default bearer and dedicated bearers. ( (CreateSessionOnAttach + failure) + (CreateSession + Failure) + (CreateBearer + Failure) ) eps_bearer_setup_attempts EPS Bearer Setup Failure Attempts including default bearer and dedicated bearers. (Total CreateSessionOnAttach + Total CreateSession + Total CreateBearer) eps_bearer_activation_failure_ratio EPS Bearer Setup failure ratio eps_bearer_setup_failure_count/eps_bearer_setup_attempts attach_failure Total Attach failures (CreateSessionOnAttach + Failure) attach_attempts Total Attach attempts (Total CreateSessionOnAttach) attach_failure_ratio Attach failure ratio attach_failure/attach_failure_ratio attach_time_sum Sum of Attach completion time Total DurationMs of (CreateSessionOnAttach Resp - Req) attach_count Total Attach count Total Count of (CreateSessionOnAttach Resp - Req) attach_time_avg Average Attach completion time attach_time_sum/attach_count eps_bearer_setup_time_sum Sum of EPS bearer setup time. (Total DurationMs of (CreateSessionOnAttach + success)) + DurationMs of (CreateSession + success) + DurationMS of (CreateBearer + success) ) eps_bearer_setup_time_count EPS bearer setup count Total of ((CreateSessionOnAttach + success) + (CreateSession + success) + (CreateBearer + success) eps_bearer_setup_time_avg Average EPS bearer setup time eps_bearer_setup_time_sum/eps_bearer_setup_time_count VoLTE Analytics KPI Reference Guide A-3 Anova Data Confidential and Proprietary A-4 VoLTE Analytics KPI Reference Guide Anova Data Confidential and Proprietary A B P P E N D I X Mapping Dimension/Attribute to 3GPP MO Classes The following table shows the mapping of Analytics dimensions/attributes to underlying data source/3GPP MO classes. Table B.1 Mapping of Dimensions/Attribute to 3GPP MO Classes Dimension Attribute Attribute Description VoLTE Performance KPI Trending details of select metrics APN APN Name Operator defined list of IMS APNs Device Device Types Categorizaties such as Smartphone, Feature Phone, etc. IMEI/TAC Device Device Models Specific models such as iPhone 6, Galaxy 7, etc. IMEI/TAC Device Device Manufacturers Manufacturers such as Apple, Samsung, etc. IMEI/TAC Device Device OS Operating systems such as IOS, Android, etc. IMEI/TAC Subscriber Subscriber Groups Operator defined named groups IMSI/MSISDN Cells Cell Names Operator defind cell name and ECI ECGI/ECI Cells Cell Sites Operator defined site identification of an eNB, BTS, etc ECGI/ECI Cells Site Type Site type (macro, IBS) and technology (FDD, TDD) ECGI/ECI Cells Site Cluster Operator defined set of cell (ECGIs) ECGI/ECI Cells Circle Operator defined region such as Delhi, Mumbai, etc. ECGI/ECI Signaling Signaling Events Specific signaling messages and cause codes VoLTE Analytics KPI Reference Guide MO Class B-1 Anova Data Confidential and Proprietary Table B.1 Mapping of Dimensions/Attribute to 3GPP MO Classes Dimension Attribute Attribute Description MO Class Media Media Type Media types such as voice, video, etc Media Media Subtype Media subtypes such as G.711, etc CSCF Operator provided P-CSCF names Gateway Operator provided gateway names B-2 VoLTE Analytics KPI Reference Guide