Ransomware Customer
Success Stories
Secure Backup is your
last line of Defense
1
Table of Contents
Hear what Veeam
customers say…
City of New Orleans
Rabobank
2
About Veeam
19
Admiral
3
Heidtman Steel
Products, Inc.
Morehouse School
of Medicine
7
Eastern Ontario
Health Unit
9
Intro
NOLA
11
Children’s of
Alabama Hospital
13
TOC
5
Rabobank
Bayer 04 Leverkusen
Fußball GmbH
15
Admiral
HSP
Morehouse
17
EOHU
CoA
Bayer
About
Veeam
2
Hear what Veeam customers say…
Protecting and managing your company's data is crucial
for meeting data security regulations. Your data is your
most valuable asset, so you need to protect it with a secure
backup solution.
operational costs and more — doubled between 2020 and
2021 to around $1.8 million USD, not including ransom
payments themselves. Even worse, the concept of "big
game hunting" has allowed bad actors to target larger
companies with deep pockets, meaning that bad actors can
now request multiple payments from a single attack.
Veeam® allows you to implement transparent, actionable and
dependable strategies that protect your data from unwanted
tampering and deletion with secure and verifiable options.
Veeam believes that the best offense is a solid defense against
ransomware. Everything we do is designed to help you build
a robust strategy for protecting your data. Our software is
secure by design, and successful backups are the last line of
defense against cyberattacks and can be the deciding factor to
prevent considerable downtime, data loss and paying ransom.
Ransomware is one of the most serious and prevalent threats
to modern data. When fundamental operations are disrupted,
businesses find their hands tied and their capabilities are
lost to customers. According to the security firm Sophos,
remediation costs — including business downtime, lost orders,
Ransomware Protection
Secure Backup is your last line of Defense
Backup
Recovery
Trusted Immutability
Instant Recovery at Scale
Backup Verification
Secure Restore
3-2-1-1-0 Rule
DR Orchestration
Software-defined. No lock-in with proprietary hardware
TOC
Intro
NOLA
Rabobank
Admiral
HSP
Morehouse
EOHU
CoA
Bayer
About
Veeam
3
Customer Story:
New Orleans recovers from
a cyberattack and readies for
the cloud with Veeam
“Veeam provides excellent data protection. Everyone who was part of the ransomware
recovery process is breathing a big sigh of relief.”
— Kimberly LaGrue, CIO,
City of New Orleans
The Challenge:
The Solution:
New Orleans is like no other place
in the world, making it a destination
anyone will enjoy. The IT systems
supporting city services, tourism and
public safety are critical, so ensuring
they’re protected is of the utmost
importance. After ransomware
encrypted data in several systems and
legacy backup failed to recover all of
it, the city opted for a stronger, more
reliable solution to ensure data is
always available.
Veeam protects the IT infrastructure
that helps make New Orleans
an extraordinary destination, including
the systems and data supporting city
services, tourism and public safety.
Veeam also fortifies New Orlean’s BCDR
strategy, enabling employees to work
remotely during COVID-19, and it
provides complete access, control and
protection of Microsoft 365 data.
Veeam backs up 2 TB across 230
virtual machines to Pure Storage
FlashArray, which replicates for DR.
Veeam protects city services such
as water and sewage as well as
tourism services supporting the Vieux
Carré Commission, which preserves
the distinct architecture and historic
character of New Orleans. Veeam
also protects public safety services
including police and fire.
“Veeam provides excellent
data protection,” said
Kimberly LaGrue, CIO for
the City of New Orleans.
“Everyone who was part of
the ransomware recovery
process is breathing a big
sigh of relief.”
“Millions of people visit New Orleans
each year, so we have to have complete
confidence that every city, tourism
and public safety service is secure and
operational,” said Bill Healy, Director of
Operations for the City of New Orleans.
“Veeam gives us that confidence.”
TOC
Intro
NOLA
Rabobank
Admiral
HSP
Morehouse
EOHU
CoA
Bayer
About
Veeam
4
One of the ways Veeam boosts
confidence is by strengthening
the city’s BCDR strategy. Veeam
offers easy DR orchestration and
recovery testing, infrastructure
assessment and documentation,
capacity planning and “what if”
modeling, and infrastructure
monitoring and reporting.
“Knowing Veeam backs
up the systems enabling
employees to work remotely
during COVID-19 is a good
feeling,” Healy said. “If we
run into an issue, recovery
is fast and easy.”
“Microsoft provides redundancy, and
then it’s your responsibility to back up
data. Veeam takes care of that for us,”
Healy said.
Solution
Veeam Availability Suite
Veeam Backup for
Microsoft 365
Healy said the team is also thinking
about moving the city’s virtual desktop
infrastructure (VDI) to the cloud.
“Veeam is widely recognized
for cloud data management,
so we know that piece of
the puzzle is there when
we need it,” he said. “We’re
counting on Veeam to help
us ensure all data is available
whether it’s on-prem or
in a cloud.”
Another way Veeam boosts confidence
is by backing up Office 365 data
on-premises, which provides total
access, control and protection of city
data in Exchange Online, SharePoint
Online, OneDrive for Business and
Microsoft Teams.
Results:
Protects all systems and data
supporting city services, tourism
and public safety
Fortifies the BCDR strategy so
employees can work remotely
during COVID-19
Provides total access, control and
protection of city data in Microsoft
Office 365
Read Full Story
TOC
Intro
NOLA
Rabobank
Admiral
HSP
Morehouse
EOHU
CoA
Bayer
About
Veeam
5
Customer Story:
Rabobank chooses Veeam
for enterprise scalability
“Veeam provides the enterprise scalability and product maturity required to meet
the needs of our banking customers. Our customers expect 100% data integrity, and
Veeam underpins our ability to provide it.”
— Colin Chatelier, Manager of Storage and Compute, Europe,
Rabobank
The Challenge:
The Solution:
Like most Fortune 500 companies,
Rabobank requires enterprise
scalability and availability to protect
a vast virtual estate, especially as
ransomware permeates the financial
services industry. After merging two
separate IT infrastructures (each with
its own backup solution) to improve
banking services for customers, the IT
team faced a big decision: Which of
the two solutions provided enterprise
scalability required to protect 12,500
VMs? Would it be able to back up
and recover banking systems fast
enough to ensure business continuity?
Would it be flexible enough to
protect a complex mix of workloads
including Microsoft SQL Server? And,
did it possess the product maturity to
become the company’s standard for
data protection?
Rabobank chose Veeam® Availability
Suite™ as its European standard
for data protection. Veeam delivers
enterprise scalability to protect
a vast virtual estate, ensures business
continuity by backing up and recovering
critical banking systems up to four
times faster and saves 50 % in
licensing costs annually. Alongside this,
Rabobank has worked with Veeam to
deploy an immutable backup solution
to protect against ransomware.
TOC
Intro
NOLA
Rabobank
“Veeam is our safety net,”
Chatelier said. “When
something goes wrong,
you have to be sure you
have all resources at your
disposal to make it go right.
Veeam provides those
resources — technically and
organizationally.”
Admiral
HSP
Morehouse
Veeam backs up 3 PB across 12,500
VMware vSphere VMs on-premise in
two data centers to Hitachi Storage.
“Success for our backups is critical,”
Chatelier said. “Rabobank has high
expectations regarding business
continuity, so we have to be able
to recover safely and quickly in any
situation. Veeam is a mature product
that offers functionality we’ve never
had before, including everything we
do in Veeam DataLabs™.”
Veeam DataLabs provide Rabobank
with first-time functionality
such as SureBackup® to verify
the recoverability of backups, Staged
Restore to automate backup testing
prior to recovery, Secure Restore to
make sure backups are free and clear
of malware and Instant VM Recovery®
to recover in minutes.
EOHU
CoA
Bayer
About
Veeam
6
Veeam DataLabs provide Rabobank
with first-time functionality such as
SureBackup® to verify the recoverability
of backups, Staged Restore to automate
backup testing prior to recovery, Secure
Restore to make sure backups are free
and clear of malware and Instant VM
Recovery® to recover in minutes.
“The confidence Veeam
instills sets it apart from other
vendors,” said Harry Grevinga,
executive vice president of
ICT infraservices, Europe,
Rabobank. “Protecting SQL
Server is critical because
it supports most of our
banking systems, including
the mobile app used by our
retail banking customers and
risk assessment systems used
by our international wholesale
customers. Veeam simplifies
protection for SQL AlwaysOn
Availability Groups, putting
our minds at ease.”
One of the fastest ways to restore
data in AlwaysOn Availability Groups
is with Veeam Explorer™ for Microsoft
SQL Server. It provides an easy-touse
wizard-driven interface for restoring
databases directly from a backup, so
there’s no need to search for them.
“Something else sets Veeam apart,”
Chatelier said. “It’s fairly rare to
find a vendor that goes the extra
mile, but Veeam does. When we
needed advice during deployment,
they were there. When we wanted
to increase data security to protect
against ransomware, they were there.
TOC
Intro
NOLA
Rabobank
At every bump in the road, Veeam
technicians and management team
have worked with us to understand
the customer perspective and feed
that into ultimately a better customer
experience. Veeam isn’t our vendor —
Veeam is our strategic partner.”
Ransomware is on the rise in banking.
The Cost of Cybercrime Study conducted
globally in 2019 by Accenture and
Ponemon Institute reported the average
cost of cybercrime in the banking
industry was $18.4 million, 40 %
higher than the average cost across
all industries surveyed ($13 million).
Veeam has helped Rabobank increase
data security by creating a third copy
of backups that can’t be updated or
deleted, protecting the bank and its
customers from malicious attacks.
Veeam uses object lock technology
provided by S3-compatible providers to
prohibit data changes in backups (until
the immutability expiration date).
Chatelier said cost was another
significant factor in choosing Veeam.
“Cost and return on
investment will always be
a factor in any solution. In this
respect we found Veeam was
more affordable compared
to our legacy solution.
When comparing costs to
back up a physical server,
we calculated the legacy
solution’s capacity-based
license and compared it to
Veeam’s very simple serverbased license. Veeam delivers
a savings of approximately
50 % annually.”
Admiral
HSP
Morehouse
Solution
Veeam® Availability Suite™
Results:
Delivers enterprise scalability to
become a global standard for data
protection
Ensures business continuity by
backing up and recovering up to four
times faster
Helps protect against ransomware
and saves 50% in licensing
costs annually
Read Full Story
EOHU
CoA
Bayer
About
Veeam
7
Customer Story:
Admiral salutes Veeam for
protecting data supporting their
customers’ experience
“As an insurance company, we must also meet regulatory compliance requirements
and protect the business from malicious cyberattacks. Veeam helps us ensure our IT
infrastructure is protected and our data is safe.”
— David Loveless, Infrastructure Manager,
Admiral
The Challenge:
The Solution:
Admiral’s top business priority is
providing the best customer experience,
so when the company’s IT team found
an even better way to protect data
supporting the customer experience,
they replaced the legacy solution.
Veeam helps Admiral protect
data that supports the customer
experience and FCA compliance.
Veeam ensures reliable backup,
recovers 90% faster and futureproofs data protection. Additionally,
Veeam enables immutability for
ransomware resilience and saves
significantly in software, licensing and
maintenance costs over five years.
“Veeam provides a range
of capabilities and new
innovations for data
protection while also saving
the business considerable
money,” Loveless said.
TOC
Intro
NOLA
Rabobank
Admiral
HSP
Morehouse
Veeam backs up 500 TB across more
than 400 virtual machines (VMs)
to Pure Storage® FlashBlade™ onpremises. As the backup repository,
FlashBlade can harden Veeam backups
via SafeMode snapshots, making them
impervious to ransomware. SafeMode
snapshots can’t be deleted, modified
or encrypted.
“Veeam also provides visibility by
monitoring backup jobs and reporting
if they’ve changed,” Loveless said.
“And Veeam reports on our recovery
history, which is useful during FCA
audits. Recovery is easy and fast.”
EOHU
CoA
Bayer
About
Veeam
8
One way to recover fast is with Veeam
Instant VM Recovery®. The feature is
part of Veeam DataLabs™, an isolated
virtual environment that puts backups
to work. SureBackup® tests and
verifies backups for recoverability,
Instant VM Recovery® restores from
them in minutes and On-Demand
Sandbox™ tests software patches and
updates before they’re deployed in
the production environment.
Veeam also backs up 60 TB of Office
365 data including mailboxes, files and
documents used by more than 8,000
employees to Azure Blob Storage.
Veeam is highly scalable, enabling
enterprises to protect petabytes of
data and browse more than 100,000
objects simultaneously for recovery.
Granular recovery capabilities such
as Veeam Explorers™ for Microsoft
Exchange Online, SharePoint Online,
OneDrive for Business and Microsoft
Teams restore items quickly to support
employees’ work and FCA compliance.
“Microsoft makes it clear
that organizations are
responsible for backing up
their data, so Veeam was
the clear choice for us,”
Loveless said. “Many of our
departments use Teams as
a repository for documents,
so if our colleagues were to
delete a channel accidentally,
they might lose their
documents if we weren’t using
Veeam. We know their work is
backed up, and we know we
can restore it quickly.”
Loveless said Veeam helps prepare
the business for the future too.
“One of our long-term goals is
to continue moving workloads
to the cloud, so we’re talking to
Veeam about cloud-native backup
options,” he said.
Loveless said Admiral is considering
sending backup copies of Office 365
data to long-term, low-cost object
storage. Veeam offers integrations
with several, including Azure Archive,
Amazon S3 Glacier and Glacier
Deep Archive.
“Veeam gives the business
a level of comfort that
wasn’t possible with
a managed service provider
and the previous backup
solution — and we’re saving
considerable money,”
Loveless said.
Solution
Veeam Availability Suite
Veeam Backup for
Microsoft 365
Results:
Helps protect an exceptional
customer experience and support
FCA compliance
Ensures reliable backup, recovers
90% faster and future-proofs data
protection
Enables immutability for
ransomware resilience and saves
significant money
Read Full Story
TOC
Intro
NOLA
Rabobank
Admiral
HSP
Morehouse
EOHU
CoA
Bayer
About
Veeam
9
Customer Story:
Heidtman Steel galvanizes
ransomware protection
with Veeam
“I had no idea Veeam would help meet all of our data protection needs over the next
decade including how to protect, detect and recover from ransomware attacks.”
— Ken Miller, EDI & Database Administrator,
Heidtman Steel Products, Inc.
The Challenge:
The Solution:
Heidtman Steel’s processing facilities
operate around the clock to meet
customers’ supply chain demands.
When unreliable backup and recovery
threatened the company’s custombuilt ERP system that supports
processing, Heidtman Steel replaced
it with Veeam. Next Veeam helped
the company double down on data
protection, including the fight against
rising ransomware attacks.
Veeam protects Heidtman Steel’s ERP
system so the company can meet
customers’ supply chain demand, and
it strengthens ransomware protection
by supporting the 3-2-1-1-0 rule (3
different backup copies on 2 different
media with 1 copy offsite, 1 copy airgapped, immutable or offline and 0
backup recovery errors). Veeam also
provides total access and control of
growing Office 365 data.
Veeam backs up and replicates nearly
20 TB across 40 virtual machines
(VMs) on-premises to ExaGrid and
off-premises to Evolve’s secure,
private cloud.
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Intro
NOLA
Rabobank
Admiral
HSP
Morehouse
Veeam also tiers backup copies to
Azure Blob and copies them to
a Quantum tape library stored at
a separate location. Moreover, Veeam
SureBackup® scans backups for malware
and verifies their recoverability,
while ExaGrid’s Retention Time-Lock
prevents restore points from deletion.
“The integration between
Veeam and ExaGrid is
remarkable — from backup
to ransomware protection,”
Miller said.
EOHU
CoA
Bayer
About
Veeam
10
“Backups are processed
on the ExaGrid array, so
they really fly. Veeam and
ExaGrid also combine their
deduplication efforts to
conserve backup storage,
enabling us to retain more
active restore points for our
critical VMs, like the ones
supporting our ERP system.”
Miller said recovery with Veeam is
faster too. Instant VM Recovery®
restarts a failed VM quickly from
a backup on ExaGrid’s landing
zone — a high-speed cache that
retains the most recent backups in
complete form.
“I’m looking forward to trying Instant
VM Recovery for Microsoft SQL Server
next,” Miller said. “SQL Server underpins
our ERP system, so being able to recover
instantly ensures ERP availability.”
Veeam Explorers™ for Microsoft
Exchange, SharePoint and OneDrive
also recover quickly, but on a granular
basis, making them critical to
ensuring employees’’ Office 365
data is always available.
“We’ll eventually move
most of our on-premises
IT infrastructure to Azure,
so we’re interested in
Veeam’s native Azure
backup and recovery
too,” Miller said. “Veeam
continues to give us a level
of comfort we’ve never
experienced with any other
solution. Each time I show
my colleagues something
new and cool Veeam is
doing they tell me I’ve
gone ‘Veeam crazy’.”
Solution
Veeam Backup & Replication
Veeam Backup for
Microsoft 365
Results:
Protects the ERP system to meet
customers’ supply chain demands
Strengthens ransomware protection
by supporting the 3-2-1-1-0 rule
Provides total access and control of
growing Microsoft Office 365 data
Read Full Story
TOC
Intro
NOLA
Rabobank
Admiral
HSP
Morehouse
EOHU
CoA
Bayer
About
Veeam
11
Customer Story:
Morehouse School of
Medicine takes preventative
steps to avoid ransomware
with Veeam
“Like most education institutions, we experience a high rate of phishing attempts.
It only takes one student, faculty or staff member clicking on one phony link to give
cybercriminals free reign for destruction. Veeam lets us create air-gapped tape backups,
recover from them quickly and avoid paying ransom. That’s priceless.”
— Mark Dean, Senior Systems Administrator,
Morehouse School of Medicine
The Challenge:
The Solution:
Renowned for its ongoing pursuit to
diversify the healthcare workforce,
Morehouse School of Medicine
(MSM) works diligently to increase
patient access to high-quality care
and eliminate health disparity in
underserved communities. MSM is
a force for good, but cybercriminals
don’t care. Ransomware has
become immensely profitable in
higher education, so attacks are
skyrocketing. When two backup
solutions failed to provide adequate
protection, MSM replaced them
immediately.
MSM replaced both backup
solutions with Veeam Availability
Suite™ to modernize data protection
and take proactive, preventative
steps against ransomware. Veeam
strengthens the DR strategy by laying
the cornerstone for the 3-2-1-1-0 rule,
and Veeam is more affordable and
efficient than the legacy solutions,
saving $75,000 in backup costs
and 500 hours in IT management
each year.
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Intro
NOLA
Rabobank
“Veeam supports our
mission for health equity
by helping us protect
against cyberattacks,”
Dean said. “Like most
education institutions, we
Admiral
HSP
Morehouse
experience a high rate of
phishing attempts. It only
takes one student, faculty
or staff member clicking
on one phony link to give
cybercriminals free reign
for destruction. Veeam lets
us create air-gapped tape
backups, recover from them
quickly and avoid paying
ransom. That’s priceless.”
Veeam backs up and replicates nearly
1 PB across more than 400 virtual
machines (VMs) on-premises and to
a private cloud, while also monitoring
and reporting on the efficacy of each
backup job.
EOHU
CoA
Bayer
About
Veeam
12
Next Veeam copies backups to tapes
that are stored off-premises, making
them air-gapped so MSM can follow
the 3-2-1-1-0 rule (3 different backup
copies on 2 different media with
1 copy offsite, 1 copy air-gapped,
immutable or offline and 0 backup
recovery errors). To ensure recovery
is always possible, Veeam verifies
recoverability of backups and replicas
(called SureBackup® and SureReplica).
Veeam also backs up VMs in Azure
Active Directory, which enables
students, faculty and staff to sign in
and access resources such as Microsoft
Office 365. MSM is considering Veeam
Backup for Microsoft Office 365 to
eliminate the risk of losing access and
control of 365 data.
“Azure is a critical resource
for us, so knowing Veeam
backs up our VMs in Azure
and gives us the ability to
restore our on-premises
VMs to Azure in the event
of an emergency are big
benefits,” Dean said.
“Veeam Explorers™ for Microsoft Active
Directory and SQL Server are also
beneficial. They make our job easier
because they help us recover granular
items like tables and fields fast.”
Prior to Veeam, MSM used
Quest’s Active Administrator to back
up Active Directory on-premises and
in Azure, but it was expensive. During
that same time, MSM used legacy
backup to protect SQL Server, but
that was expensive too.
“Active Administrator was
licensed per object, so we
paid $50,000 in licensing
fees each year,” Dean
said. “We paid another
$25,000 in storage to house
SQL exports because we
didn’t trust backups. Veeam
backs up everything reliably
and saves $75,000 annually.
It’s also easy to use, freeing
up 500 hours each year.
Veeam is remarkable.”
Solution
Veeam Availability Suite
Results:
Protects against ransomware
and supports MSM’s mission for
health equity
Strengthens the DR strategy by laying
the cornerstone for the 3-2-1-1-0 rule
Saves $75,000 in backup costs
and 500 hours in IT management
time annually
Read Full Story
TOC
Intro
NOLA
Rabobank
Admiral
HSP
Morehouse
EOHU
CoA
Bayer
About
Veeam
13
Customer Story:
Eastern Ontario Health Unit is
immune to ransomware with
Veeam and HostedBizz
“Ransomware infected and encrypted our entire on-prem IT infrastructure, including
backups. HostedBizz performed DRaaS using Veeam replicas, and our critical systems
were up and running in under two hours.”
— Joanne Porporo, Manager of IT and Physical Resources,
Eastern Ontario Health Unit
The Challenge:
The Solution:
The healthcare industry is
a prime target for cybercriminals.
Ransomware attacks on healthcare
organizations quadrupled between
2017 and 2020 and are expected to
increase five times more by the end
of 2021. Eastern Ontario Health Unit
(EOHU) recognized this threat and
acted fast. In an effort to bolster its
DR strategy, the IT team replaced
Barracuda. Less than one year later,
the team dodged a ransomware
attack that could have knocked
the organization offline for at least
one week, making it difficult to deliver
public health services.
Veeam and HostedBizz sidestepped
the ransomware attack, and EOHU
resumed critical operations within
two hours. Veeam and HostedBizz
strengthen disaster preparedness,
reduce backup costs by 35%, ensure
data sovereignty and support
compliance with PIPEDA and PHIPA.
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Intro
NOLA
Rabobank
Here’s how: EOHU uses Veeam to back
up 10 TB across 25 virtual machines
on-premises and send backup copies
to HostedBizz’s private cloud,
enabling Backup as a Service (BaaS).
HostedBizz replicates backups in its
cloud, enabling Disaster Recovery as
a Service (DRaaS).
Admiral
HSP
Morehouse
“Ransomware infected and
encrypted our entire onprem IT infrastructure,
including backups,” Porporo
said. “HostedBizz performed
DRaaS using Veeam replicas,
and our critical systems were
up and running in under
two hours. Recovery would
have taken at least a week
with legacy backup, making
it difficult to deliver public
health services.”
EOHU
CoA
Bayer
About
Veeam
14
Staff would done have their best to
carry on with classes, clinics, courses
and restaurant inspections if critical IT
systems weren’t available for a week,
but they’d have had to resort to pen
and paper, which defeats the purpose
of technology. However, technology
reigned supreme, and EOHU was
able to provide public health services
without interruption. IT operations
continued in HostedBizz’s Cloud for
30 days while Porporo and Chartrand
determined how to best rebuild
the on-prem environment.
HostedBizz data centers are 100%
Canadian-owned and operated. Data
centers reside in Canada only, which
guarantees geographic redundancy
and data sovereignty.
“We needed to make
sure the virus had been
completely eradicated
before bringing our servers
back on-premises, and we
needed to test the network
reconfiguration HostedBizz
had helped us build for
added security,” Chartrand
said. “We replicated our
servers back to our site
in less than an hour, and
we’ve been going strong
ever since.”
Veeam and HostedBizz pricing
was much more affordable than
Barracuda pricing.
Restores critical operations within
two hours of a ransomware attack
“Veeam and HostedBizz
save us 35% in backup
costs and help us take
disaster preparedness to
a new level.”
Strengthens disaster preparedness
and reduces backup costs by 35%
“The fact that the Veeam-HostedBizz
solution is a Canadian solution is
noteworthy,” Porporo said. “This
enables us to comply with federal and
provincial data protection statutes
like PIPEDA and PHIPA.”
Solution
Veeam Backup & Replication
Results:
Chartrand said the Veeam-HostedBizz
solution is also more cost-effective
than legacy backup.
Ensures data sovereignty and
supports PIPEDA and PHIPA
compliance
Read Full Story
TOC
Intro
NOLA
Rabobank
Admiral
HSP
Morehouse
EOHU
CoA
Bayer
About
Veeam
15
Customer Story:
Veeam and ExaGrid help
Children’s of Alabama keep
kids healthy
“Veeam and ExaGrid have become our de facto DR and BC strategy, making our recoveries
bullet-proof. They ensure our most critical systems including standalone EMRs are always
accessible, giving our medical professionals a full understanding of each child so they can
provide the very best care.”
— Bob Sarnecki, CIO,
Children’s of Alabama Hospital
The Challenge:
The Solution:
Cybercrime is plaguing the healthcare
industry, so protecting patients’
EMRs from loss or corruption is more
critical now than ever before. When
Children’s of Alabama discovered
that recovering standalone EMRs was
becoming woefully slow (taking up
to 13 hours in one case), the hospital
decided to overhaul its BC and DR
strategy. The goal was to reduce
RPOs and RTOs to 15 minutes.
Children’s of Alabama replaced legacy
backup with Veeam® Availability Suite™
and ExaGrid. Veeam and ExaGrid
simplify, improve and strengthen
the hospital’s DR and BC strategy
and reduce recovery point objectives
(RPOs) and recovery time objectives
(RTOs) for standalone EMRs by 97% to
15 minutes. Veeam also delivers Cloud
Data Management™ if the hospital
moves to a hybrid cloud in the future.
“Veeam and ExaGrid have
become our de facto BC and
DR strategy, making our
recoveries bullet-proof,”
Sarnecki said.
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“They ensure our most
critical systems including
standalone EMRs are always
accessible, giving our
medical professionals a full
understanding of each child
so they can provide the very
best care.”
Veeam backs up nearly 600 TBs
across 1,500 VMware vSphere virtual
machines to ExaGrid from Pure Storage
and Nexsan storage snapshots. Backup
is super-fast, and recovery is supershort, reducing RPOs and RTOs by 97%
to 15 minutes.
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16
“Veeam also makes us
more proficient at BC and
DR testing,” Sarnecki said.
“Testing used to take days,
but now it takes minutes.
The majority of hospitals
have small IT staffs, so they
don’t have a lot of extra
time to devote to BC and
DR testing. Veeam is a great
timesaver.”
Children’s of Alabama is thinking
about taking testing to the next level
with another Veeam solution: Veeam
Availability Orchestrator. It offers
a reliable, scalable and easy-to-use
orchestration and automation engine
that completely eliminates manual
testing and recovery processes.
It will enable the hospital to build DR
workflows that automate failover and
recovery processes, delivering even
more resilient IT operations.
“One of the reasons
we chose Veeam is
because it’s way ahead
of its competitors — from
automated BC and DR
testing to Cloud Data
Management,” Sarnecki
said. “If our future includes
a hybrid cloud, Veeam will
make those recoveries
bullet-proof too.”
Solution
Veeam Availability Suite
Results:
Simplifies, improves and strengthens
the DR and BC strategy
Reduces RPOs and RTOs for standalone
EMRs by 97% to 15 minutes
Delivers seamless Cloud Data
Management for the hospital’s future
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Customer Story:
Veeam enables Bayer 04 Leverkusen
to improve backup performance
by 50% and protect against
ransomware attacks
“The importance of information technology continues to grow in professional football.
That’s why it was so important for us to take the protection of our IT systems to a new
level with Veeam. At the same time, Veeam helps us get a handle on the growing
volumes of data in all areas of the club, and protects us against ransomware attacks.”
— Stefan Aufderbeck, Team Leader IT Infrastructure and Platforms,
Bayer 04 Leverkusen Fußball GmbH
The Challenge:
The Solution:
Bayer 04 Leverkusen relies on IT
applications for many tasks, from
scouting young talent to match day
operations in the stadium. Any IT
failure would be catastrophic for
the club and its fans’ experience.
The company’s IT organization was
therefore looking for a simple and
secure way to ensure its data and IT
resources were protected at all.
With the support of IT partner,
Bechtle, Bayer 04 Leverkusen’s IT
department replaced the existing
software with Veeam® Backup &
Replication™. The Veeam solution
ensures the continuous availability
of several hundred virtual machines
in a VMware vSphere environment.
These include business-critical
Microsoft applications such as SQL
Server, as well as all applications
related to match day operations
at the BayArena, such as systems
for access control, electronic cash
registers and cashless payment.
Bayer 04 Leverkusen benefits
from the seamless integration of
the Veeam solution with the Hewlett
Packard Enterprise Nimble (HPE)
storage system. Veeam Backup &
Replication makes it possible to
restore individual application objects
or even complete virtual machines
directly from storage snapshots
on the primary storage. “Whether
it’s the box office systems or ticket
verification at the entrance, we can
respond to any failure scenario within
the shortest possible time, ensuring
that all visitors experience a smooth
visit to the stadium.”
“If one of these critical
systems fails on match day,
we can make it available again
in less than two minutes with
the Veeam solution,”
reports Aufderbeck.
To ensure maximum availability of
the IT systems, Bayer 04 Leverkusen
implemented a multilevel backup
strategy with Veeam. The IT organization
uses high-performance HPE Apollo
systems as its primary backup target.
This solution offers high performance for
fast recovery of recent backups.
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At the same time, the scale-out
architecture ensures easy scalability.
“As storage needs grow, we can
simply add additional capacity
without making management more
complex,” explains Aufderbeck. From
an administrator’s point of view,
the different physical storage systems
form a single backup target.
Bayer 04 Leverkusen uses a protected
object storage repository based on
Nutanix technology as capacity storage.
Thanks to Veeam’s immutable backup
feature, the backed-up data is safe from
any tampering. “We can specify that
the backups in object storage cannot be
changed for a certain period of time,”
explains Aufderbeck.
“This means our data is
also optimally protected
against potential
ransomware attacks.”
At the same time, Bayer 04 Leverkusen
benefits from the integrated
deduplication technology. With
Veeam, the IT department was able
to reduce the storage requirements
for its virtual machines by around 50
percent and thus also significantly
reduce the costs for backup storage.
For long-term retention, Bayer 04
Leverkusen backs up all data on
the Microsoft Azure Blob Storage
Archive Tier. Veeam supports the native
integration of this costeffective archive
storage and automatically moves
the backup data from the capacity
storage in the company’s own data
center to the “cold storage” in the cloud.
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“Archive Tier Storage in Microsoft Azure
gives us an additional layer of backup —
and at a very low monthly cost,” says
Aufderbeck. “We will most likely never
access this data again, but in exceptional
situations it will still be available to us
years from now.”
Finally, the Veeam solution also allows
Bayer 04 Leverkusen to implement
a reliable disaster recovery strategy.
The IT organization plans to use Veeam
Backup & Replication to keep copies
of all virtual machines at a third data
center location. Business-critical
applications will also be replicated to
a coldstandby environment in Microsoft
Azure in the future. Even if all of
the club’s data centers were impacted
by a disaster, the most important
services could be brought back up in
the cloud within a few hours.
Stefan Aufderbeck therefore believes
that Bayer 04 Leverkusen is well
positioned for the future with Veeam.
“The importance of
information technology
continues to grow in
professional football.
That’s why it was so
important for us to take
the protection of our IT
systems to a new level with
Veeam. At the same time,
Veeam helps us get a handle
on the growing volumes of
data in all areas of the club,
and protects us against
ransomware attacks.”
Admiral
HSP
Morehouse
Solution
Veeam Backup & Replication
Results:
Secure stadium operations
through maximum availability
of access control systems and other
IT applications
Reliable protection against cyberattacks, such as ransomware
Efficient handling of growing data
volumes generated by scouting
databases, video analytics and
multimedia content
Read Full Story
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About Veeam
Veeam® is the leader in backup, recovery and data management solutions that deliver Modern
Data Protection. The company provides a single platform for Cloud, Virtual, Physical, SaaS and
Kubernetes environments. Veeam customers are confident their apps and data are protected
and always available with the most simple, flexible, reliable and powerful platform in the industry.
81% 400K+ 30+
of the Fortune 500
countries have
Veeam offices
customers worldwide are
protected by Veeam
&
69% 35K+
of the Global 2,000
use Veeam to backup
and recover their
datapartners
technology partners, resellers
and service providers, and
alliance partners form
Veeam’s global ecosystem
Follow Veeam
Click to learn more about how Veeam helps
to recover from ransomware
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@veeam
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About
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