You just bought a new laptop at a computer store. You discovered that the laptop was
faulty. You were also dissatisfied with the service provided by the company. Write a
letter of complaint about the faulty laptop and poor customer service. Include the
following points.
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worked for only 10 minutes
laptop made a strange noise
screen went black
nothing appeared on the screen
smoke came out
burnt smell
on hold for twenty minutes
very rude
ignored explanation
raised voice
FORMAL LETTER OF COMPLAINT
53, Jalan Seruling 5/1,
Taman Seruling,
08000 Sungai Petani,
Kedah.
__________________________________________________________________
The Manager,
Intelligence Technology Sdn Bhd,
281,Persiaran Mawar,
Taman Bandar Baru,
08000 Sungai Petani,
Kedah.
28 OCTOBER 2020
__________________________________________________________________
I am writing to complain about a faulty laptop that I bought from your store and also about
the poor service provided by your company.
2.
On 17th November 2020, I went into your store to buy a laptop. I asked your sales
assistant for advice and he repeatedly recommended the 322 Epison model because it was
the best option and following his advice, I bought the laptop.
3.
The first time I used the laptop, it worked for only 10 minutes (1). When I was
following the first step on how to operate the laptop, suddenly the laptop made a strange
noise (2) which sounded like a whistle. After a few seconds, the screen went black (3). I
switched it on again but nothing appeared on the screen (4). After 5 minutes, a lot of smoke
came out (5) from the laptop and there was a burnt smell (6).
4.
The same day, I phoned the customer service number of your company in the
internet; looking for an answer. I was on hold for twenty minutes (7). Finally, when I was
able to talk to your sales assistant, he sounded very rude (8). He told me to just buy a new
cable. Although I told him several times that I had just bought the laptop the day before,
your assistant just ignored explanation (9) and told me to buy a new cable. He even raised
voice (10) when I mentioned the two-year guarantee for the laptop!
5.
Needless to say, I was quite disappointed. In the circumstances, I expect a full
refund or a new laptop. I look forward to hearing from you as soon as possible.
Thank you.
Yours faithfully,
Ahmad
(AHMAD BIN RAMLI)