Safe, Clean & Legal™
Hotel Guidelines
Safe, Clean & Legal™
Hotel Guidelines including updated
COVID-19 Cleaning Protocols
All information in this document is copyright © 2020 M Assessment Services Ltd
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality int:Tourism,
0845E1
300
Suites
6996
3-6, Green
| e: Lane
hello@qualityintourism.com
Business Park, Green Lane, Tewkesbury,
| w:
Gloucestershire
www.qualityintourism.com
GL20 8SJ
Page 1 of 23
QT_SCL_HOTEL_GUIDELINES_V1.3
Safe, Clean & Legal™
Hotel Guidelines
COVID-19 means a new much more in-depth process of cleaning is required. You should
consider how much time teams have to clean, occupancy levels and ensure you have a strict
protocol / routine in place to protect your guests, your team and yourself.
General Information
A robust policy and operations procedure must be produced and implemented before opening. A detailed Risk Assessment should
be returned to Quality in Tourism, including the below points:
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Communication to customers.
Social distancing: How / when in restaurants, conference rooms, cafes and public areas (see notes on current advice).
What food offering would be safe and business viable?
What conferencing offers would be safe and business viable?
Supply for PPE equipment for teams, with regular changes to prevent cross-contamination.
Visible evidence of cleaning regimes to restore customer confidence and keep team and customers safe.
Cleaning room options (suggest no stop over cleans/turndown).
Consider 24 hr gap between use of rooms.
Robust reporting guidelines if guests and team members become ill including post a visit.
How deliveries into the business will be effective and managed.
Social Distancing in small places e.g. corridors and kitchens.
Offices and lockers / changing rooms.
Uniform, where and when staff change, washing of uniform.
Develop a lost property procedure.
Do not offer to store luggage.
How would the hotel teams work? And what happens should a team member become ill on shift / post shift?
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Reception.
Housekeeping / maintenance.
Restaurant.
Cafes.
Kitchen.
Leisure.
Sales team.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 2 of 23
Safe, Clean & Legal™
Hotel Guidelines
Reception
Are your public areas adhering to the social distancing guidelines of one metre plus?
Task
Completed By
Comments
Completed By
Comments
Set up for social distancing to protect both
customers and staff.
Hand sanitiser available to all guests and
staff members.
Staff to wear appropriate PPE.
Minimise contact by:
Emailing receipts.
Express checkout only.
Pay by card.
Having keys / key cards in rooms ready for
the guest.
Dedicated phone line for guest queries to
stop visits to reception.
One way entry and exit if possible.
Place a screen in between guests and staff
if possible.
Stagger check in time / check out times if
possible.
Regular cleaning of screens / monitors and
telephones / all recorded.
Reception Area
Task
Use a cleaning checklist.
Use cleaning coded cloths and equipment.
All internal doors cleaned and sanitised
(remember small children will be
touching all surfaces and furniture at
different heights).
High level surfaces / high level dusting
(spores of dust accumulate in these areas).
All light switches / power switches wiped
and sanitised.
All high volume surfaces wiped and
sanitised.
Floor vacuumed (to clear carpet debris and
avoid carpet moths) and if hard surface
floor mopped with disinfectant.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 3 of 23
Safe, Clean & Legal™
Hotel Guidelines
Mirrors cleaned and dust free (close face
contact).
Coat racks clean and sanitised.
Windows clean and cobweb free.
Reception to be deep cleaned overnight.
Public Areas
Are your public areas adhering to the social distancing guidelines of one metre plus?
Task
Completed By
Comments
Use a cleaning checklist.
Staff to wear appropriate PPE.
High level surfaces / high level dusting
(spores of dust accumulate in these areas).
All internal doors cleaned and sanitised
(remember small children will be
touching all surfaces and furniture at
different heights).
All light switches / power switches wiped
and sanitised.
TV and electrical appliances dusted and in
working order.
All remote controls wiped and sanitised.
WiFi hub wiped and sanitised.
All surfaces wiped and sanitised including
skirting boards / coffee tables.
Lamp switches clean and sanitised.
Mirrors cleaned and dust free (close face
contact).
Windows clean and cobweb free.
Curtains / blinds clean and suitable for use.
Sofas clean and stain free.
All rugs are secure (slips, trips and falls).
Floor vacuumed (to clear carpet debris and
avoid carpet moths) and if hard surface
floor mopped with disinfectant.
Empty bins wipe / sanitise.
All public areas to be deep cleaned
overnight.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 4 of 23
Safe, Clean & Legal™
Hotel Guidelines
Lifts
Task
Completed By
Comments
Completed By
Comments
Use a cleaning checklist.
Use cleaning coded cloths and equipment.
All surfaces clean and sanitised.
All buttons cleaned and sanitised.
Mirrored surface clean and sanitised.
Minimise the amount of people in the lift.
Set up a hand sanitiser station on each
floor next to the lifts.
All lifts to be deep cleaned overnight.
One family / social distance group per
journey.
Stairs and Landing Areas
Task
Use a cleaning checklist.
Staff to wear appropriate PPE.
Use cleaning coded cloths and equipment.
High level surfaces / high level dusting
(spores of dust accumulate in these areas).
Bannisters wiped on a regular basis and
cleaned with sanitiser.
All internal doors cleaned and sanitised
(remember small children will be
touching all surfaces and furniture at
different heights).
All light switches / power switches wiped
and sanitised.
Mirrors cleaned and dust free (close face
contact).
Floor vacuumed (to clear carpet debris and
avoid carpet moths) and if hard surface
floor mopped with disinfectant.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 5 of 23
Safe, Clean & Legal™
Hotel Guidelines
Bedrooms
Task
Completed By
Comments
Use a cleaning checklist.
Staff to wear appropriate PPE.
Ventilate the area if possible.
Use cleaning coded cloths and equipment.
High level surfaces / high level dusting
(spores of dust accumulate in these areas).
All internal doors cleaned and sanitised
(remember small children will be
touching all surfaces and furniture at
different heights).
All light switches / power switches wiped
and sanitised.
TV and electrical appliances wiped &
sanitised and in working order.
Remove any leaflets, paper, pens & guest
directories (use digital alternatives).
Remove unnecessary soft furnishings,
cushions, throws.
All remote controls wiped and sanitised.
All surfaces wiped and sanitised,
including bedside tables.
Wardrobe clean and cobweb free
(no personal items).
Storage units all clean and sanitised.
Lamp switches clean and sanitised.
Wipe and sanitise room safe if applicable.
Wipe and sanitise the iron and ironing
board.
Wipe and sanitise trouser press if
applicable.
Mirrors cleaned and dust free
(close face contact).
Windows clean and cobweb free.
Curtains / blinds clean and suitable for use.
Rubbish bin debris free and sanitised.
Headboard clean and dust free.
Mattress clean and stain free, bedbug free
and fit for purpose.
Protectors on pillows and mattress.
Hypoallergenic duvet and pillows to be
used.
Bed linen to be 100% cotton so can be
washed at 60 degrees.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 6 of 23
Safe, Clean & Legal™
Hotel Guidelines
Ensure bunkbeds are secured and safe to
use.
Extra blankets / bedding stored correctly in
sealed blanket bags.
Floor vacuumed (to clear carpet debris and
avoid carpet moths) and if hard surface
floor mopped with disinfectant.
Bedroom Tea Trays
Task
Completed By
Comments
Completed By
Comments
Mugs, not cups and saucers if possible.
Mugs replaced and ran through a hot wash
dishwasher.
Cardboard cups can be used but can carry
infection for longer than mugs.
Clean and sanitise the tray.
Clean and descale the kettle internal.
Clean and sanitise the outside of the kettle
on / off switch.
Leave the lid of the kettle open.
Ensure all condiments / tea / milk / biscuits
are sealed in single packets (no jar of
biscuits, etc).
Bathrooms
Task
Use a cleaning checklist.
Ventilate the area if possible.
Use cleaning coded cloths and equipment.
High level surfaces / high level dusting
(spores of dust accumulate in these areas).
All internal doors cleaned and sanitised
(remember small children will be
touching all surfaces and furniture at
different heights).
All light switches wiped and sanitised.
Clean and sanitise all bathroom tiles
ensuring that all grouting is smooth and not
chipped.
Clean and sanitise all bathroom ‘furniture’ ie
toothbrush holders / soap dishes / toilet roll
holders / towel rails / heated towel rails.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 7 of 23
Safe, Clean & Legal™
Hotel Guidelines
Clean and sanitise the shower / shower
cubicles ensuring the area is mould and
mildew free.
Empty the plughole of hair and debris.
Pour some disinfectant down the drain to
clean, ensuring it’s limescale free and the
screen is sanitised and wiped down, dry
and buffed.
Remove the shower head and thoroughly
clean with a sanitiser / replace and buff
clean.
Inspect the shower hose to ensure no leaks
/ wipe over with sanitiser and buff.
Sanitise the temperature control area of the
shower.
Wash and sanitise the bath and surrounding
areas, wiping all taps and sanitise, and buff
all taps. Leave all areas as dry as possible.
Remove the shower curtain and wash or
replace. Body fat and mould live on shower
curtains .
Empty the plughole of hair and debris. Pour
some disinfectant down the drain to clean.
Clean and sanitise the sink including
underneath and down all the pedestal
(again, children will be touching at different
levels) including splashback.
Clean and sanitise the plug.
Empty the plughole of hair and debris. Pour
some disinfectant down the drain to clean.
Clean, sanitise and buff taps.
Clean and sanitise the toilet bowl using a
toilet brush to agitate the cleaning process
and include under the toilet rim.
Clean and sanitise all the outside of the
toilet remembering the u-bend.
Clean and sanitise the cistern area.
Clean and sanitise toilet flush.
Clean and sanitise toilet brush.
Ensure the floor is debris free and mop and
sanitise.
Empty bin and sanitise.
If using bathroom mat set ensure these are
changed and washed once a week.
Single use toiletries to prevent
cross-contamination.
Use toilet sanitised strips.
Replace drinking glasses / place in a
protective cover if possible.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 8 of 23
Safe, Clean & Legal™
Hotel Guidelines
Restaurants / Cafes
In accordance to the Government guidelines if two metre social distancing is not viable within a business premises then
1 metre plus is acceptable with Risk Assessment mitigations these may include:
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Increased frequency of handwashing of staff.
Increased frequency of cleaning regimes.
Face to face activity to be kept as short as possible.
Use screens and barriers to separate staff members and the public.
Fixed team working / partnering.
Use back to back or side to side working whenever possible.
Please note that, at this time, no live music is allowed in bars and restaurants in line with statutory regulations. Only soft
background music should be played to avoid customers having to raise their voices to avoid aerosol transmission.
Task
Completed By
Comments
Review the bar / restaurant. Can you offer
excellent customer service and a quality
product whilst ensuring that the Kitchen /
Front of House Team / customers can all
adhere to social distancing and will be
safe at all times as per the one metre
plus Government guidelines?
Implement a 21 day track and trace
information system suitable for your
business for both customers and staff that
can support the NHS track and trace if the
information was required.
Use of an app / contactless ordering
system available for customers to order
drinks and food from their smart phones to
minimise staff / customer contact.
Use an online booking tool for customers to
stagger arrival time and minimise queuing
inside and outside the bar / restaurant if
possible.
Ensure the entrance to the bar / restaurant
adheres to social distancing guidelines.
Place plexy screens at appropriate
customer / staff interaction points.
Have hand sanitiser at entry points and
throughout the building for customers and
staff.
Floor social distancing messaging for both
customers and staff to be clear and clean
and not a trip hazard.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 9 of 23
Safe, Clean & Legal™
Hotel Guidelines
Outdoor table service to be encouraged if
appropriate in line with statutory
regulations.
Signage on entrance doors and walls
reminding all customers of the importance
of social distancing. Remind them that they
are in charge of any children who must also
adhere to social distancing.
Remove all excess furniture from the area
so customers are not tempted to move and
use.
Remove any furniture / fittings that will
inhibit social distancing requirements.
Simplify the menu offering in support of
the kitchen team. Consider using a central
chalk board or sign. Use only paper menus
that can be discarded after each customer.
Use table service policy only, to avoid
customers waking through the bar /
restaurant and limit person to person
contact. If this is not possible, place a
robust queuing system that adheres to
social distancing guidelines of one metre
plus. Use an ordering and collection point
system to avoid customer waiting pinch
point.
Contactless or card payment only.
Have a clear table system. Bring out cutlery,
glass wear and single use condiment
sachets with the meal.
If the customer wants to tip for good
service, encourage them to add to bill and
pay on card. If the customer leaves cash,
leave in a jar for 72 hours before
distribution.
Have a strong and robust cleaning schedule
in place for table / chair clearing and
cleaning after each guest has left the area.
Have a robust cleaning protocol and
schedule for cleaning bar areas.
Have a robust cleaning protocol and
schedule for cleaning all public areas within
the bar and restaurant area including high
touch points.
Have a robust cleaning protocol, schedule
and checklist for cleaning the public toilets.
Keep staff teams working together on the
same shifts in bubbles where possible.
Review staff arrival and departure times.
Can these be staggered? How do they
enter the building?
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 10 of 23
Safe, Clean & Legal™
Hotel Guidelines
Prepare a policy on staff breaks and how
these will be staggered and where they
can take their break to adhere to the new
Government social distancing guidelines of
one metre plus.
Prepare a policy regarding staff uniform.
Ideally, staff should not wear uniform to
work. Staff should change at work,
uniforms should be placed in a bag after
use and washed at 60 degrees plus
between each shift, either on-site or at
home, Are the staff changing facilities
adhering to the Government social
distancing guidelines? Are there lockers
available for staff to secure their
belongings?
Prepare an updated accidents, security and
other incident policy to reflect the social
distancing guidelines and ensure that staff
are trained on how to deal with social
distancing and or manage security of that.
Place a robust training program in for staff
to include:
• The new workplace environment and the
changes implemented / induction.
• Cleaning policies.
• A communication strategy on
Government guidance and business
updates.
• New arrival and departure to work
policy / uniform requirement.
• New working and shift patterns.
• Wellbeing of staff members.
Use a cleaning checklist.
Staff to wear appropriate PPE.
High level surfaces / high level dusting
(spores of dust accumulate in these areas).
All internal doors cleaned and sanitised
(remember small children will be
touching all surfaces and furniture at
different heights).
All light switches / power switches wiped
and sanitised.
Windows clean and cobweb free.
Curtains / blinds clean and suitable for use.
Dining room table and chairs cleaned and
sanitised.
Operate a clear table policy with no cutlery,
crockery, glass wear, condiments on the
table (to be brought with the meal).
Highchairs if applicable washed and
sanitised / fit for purpose.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 11 of 23
Safe, Clean & Legal™
Hotel Guidelines
Floor vacuumed (to clear carpet debris and
avoid carpet moths) and if hard surface
floor mopped with disinfectant.
Wash and sanitise all surfaces including:
tables / chairs / serving surfaces.
Empty all condiments / wash through a
dishwasher, dry refill and replace.
Wash all cutlery, crockery and glasses
through an industrial dish washer / glass
washer.
Clean all coffee machines as per the
manufacturers’ instructions.
Wash and sanitise all the bar area including
tills, card payment machines, front of bar /
shelves and optics.
Clean and sanitise glass washer.
Clean through beer lines as per the
manufacturers’ instructions.
Clean through post mix system.
Clean and clear all cellar areas, adhering to
all Health and Safety policies.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 12 of 23
Safe, Clean & Legal™
Hotel Guidelines
Kitchens
Are all the HACCP requirements being met to safely open up the kitchen and comply with legislation and all Government
guidelines?
Is your kitchen set up to adhere to social distancing guidelines of one metre plus for team all members with clear
signage and instructions?
Do you have a clear Food Zone where kitchen staff can place food orders to minimize contact with the Front of House
Team?
Are legionella risks being managed?
Are your ventilation systems clean and working?
Task
Completed By
Comments
Use a cleaning checklist.
Staff to wear appropriate PPE.
Ventilate the area if possible.
Use cleaning coded cloths and equipment.
Sanitise all working areas and surfaces.
Sanitise all chopping boards.
Drain all fryers and clean / replace with
clean fat.
Deal with grease build up behind fryers,
hobs, stoves with wiping and sanitise.
Clean fat / grease traps.
Empty freezers out and clean check end
dates of food.
Empty and sanitise walk in fridges check
end dates of food.
Check thermometers are calibrated.
Clean ovens as per manufactures
instructions clean and sanitise.
Clean and clear hood filters.
Ensure that dishwasher is free from food
and run a cycle.
Wash all cooking equipment through
dishwasher.
Wash and disinfect all floors.
Empty and disinfect all bins.
Ensure HACCP working documents are up
to date and followed.
Risk Assessments in place.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 13 of 23
Safe, Clean & Legal™
Hotel Guidelines
Spas and Gyms
Please note that Government guidelines state that sauna’s and steam rooms are to remain closed at this moment. Please
have these areas sealed off with clear signage for all your customers.
Task
Completed By
Comments
Review your spa and gym facilities to fully
understand your customer journey and
ensure you can deliver an excellent
customer experience whilst adhering to
Government guidelines.
Place a COVID-19 safety mission statement
on your website for customer transparency
and confidence. State all the actions taken
to ensure customer and staff safety within
the spa facilities.
Ensure that your pre arrival communication
with all your customers is clear and
concise and importantly manage customer
expectations before arrival to the spa / gym
area stating the new procedures and
protocols that have been implemented.
Information to include:
• New arrival instructions.
• Confirm if masks need to be worn.
• Arrive on time with minimal possessions
and alone (unless a carer is required).
• Be spa and gym ready and not use the
shower facilities (only available to the
less able-bodied).
• Advise if a customer has to Pre-fill out a
health questionnaire and send back, in
preparation for their appointment.
• Pre-booked appointments only.
• No walk in appointments will be available.
• Pre-payment or card payment only
accepted.
• Confirm that a 21 day track and trace
system will be implemented.
• Advise customers if temperatures will be
taken on entry to the facilities.
Have a queuing system in place for all
customers.
Provide hand sanitiser on entry and
throughout the facilities.
Ensure all customers adhere to social
distancing in the spa / gym using clear
signage messaging on walls and floors.
Remove or safely mark off and sign any
equipment that is not to be used within the
facilities.
All gym equipment to be placed side by
side not facing each other.
Music in gyms to be played at a minimum to
avoid raised voices or shouting.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 14 of 23
Safe, Clean & Legal™
Hotel Guidelines
Use social distancing markers on the floors
in studios so customers are adhering to the
Government guidelines.
If possible take workout classes outside.
Do not let customers share equipment
within the studios.
Remove any unneeded furniture and
fixtures to ensure that all customers can
adhere to the Government social
distancing guidelines.
Ensure locker rooms are adhering to social
distancing guidelines with clear signage.
Place signage on lockers not available to
use.
Shower facilities are not to be used except
for less abled bodied customers, ensure
that these are adhering to social distancing
guidelines and are included in your cleaning
regimes.
Remove all magazines and reading
materials from public areas.
Do not provide hot drinks. Water to be
available but encourage customers to
bring their own water bottles.
Use shielding screens at high customer /
staff interaction points.
Introduce a documented robust cleaning
schedule and checklist specifically for
public areas especially for high touch
points, throughout opening hours.
Introduce, maintain and monitor an
overnight deep clean of all the Spa and
Gym facilities.
Ensure all staff are trained in and are
wearing the correct PPE at all times.
Ensure that a robust staff training
programme is introduced and monitored
on all new cleaning regimes and protocols
introduced throughout the facilities.
Introduce and train all staff on all new
regimes and protocols within the spa and
gym facilities to ensure they are confident
to deal with customer queries.
Introduce and record a staff training
programme to include:
• Staff uniform rules (wearing their own
clothes to work and change).
• New staffing schedule.
• Staff breaks.
• Entry and exit from the building.
• Back office procedures.
• New sickness reporting procedures if a
team member has suspected COVID-19.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 15 of 23
Safe, Clean & Legal™
Hotel Guidelines
Brief and train all staff members on the
importance of social distancing and how
to consistently communicate this with
members of the public.
Ensure all PPE is available to all staff
members and they are trained on how to
use and dispose of correctly.
Ensure, where possible, within the spa area
all therapists have their own workstation
and do not swop their equipment.
In between appointments, workstations
should have all towels and couch roll
removed.
Sanitise the area and treatment surfaces if
possible.
Equipment replaced or sanitised in
preparation for the next appointment
Bins to be emptied and sanistised
throughout the day.
Therapist to change PPE appropriately.
All workstations to be deep cleaned when
facilities are closed.
Treatment rooms
Use a cleaning checklist.
If possible ventilate the area in between
customers.
Staff to wear appropriate PPE.
Remove all towels from the treatment
couch and place straight into a laundry
bag, seal and remove to the utility area or
laundry collection point.
Remove couch roll from treatment bed and
dispose of in a lidded bin.
Sanitise the treatment couch and
surrounding surfaces.
Sanitise or replace all equipment used from
previous treatment.
Prepare all equipment within the
treatment room in preparation for the
next appointment.
Bins emptied and sanitised throughout the
day.
Therapist to change PPE appropriately.
This area to be deep cleaned when facilities
are closed to the public.
Ensure that all towels are washed on a full
cycle at 60 degrees and tumble dried.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 16 of 23
Safe, Clean & Legal™
Hotel Guidelines
If your towels are laundered by an external
laundry company ensure you have enough
bags to store your used towels in safely.
If there are allocated team members
responsible for cleaning an area of the
gym and spa facilities ensure they have
all the correct PPE, cleaning materials
and paperwork required to minimise
person to person contact.
All spa and gym equipment to be deep
when the facilities are closed to the public
using a cleaning checklist.
If gym equipment is being cleaned by
members of the public before and post
usage ensure that instructions are clear, the
products are safe to use and correct PPE
and bin provided.
Gym studios
Use a cleaning checklist.
Ventilate the area between classes.
All equipment to be sanitised between
classes.
Floor mopped or wiped over throughout
the day.
Bins to be emptied and sanitised
throughout the day.
This area to be deep cleaned when the
facilities are closed to the public and
documented.
Spa and gym reception
Use a cleaning checklist.
Robust regular cleaning of this area
throughout the day.
Bins emptied and sanistised throughout
the day.
his area to be deep cleaned when the
facilities are closed to the public and
documented.
Spa and gym shower facilities
These should only be available for less able-bodied customers.
These should only be available for less
abled bodied customers.
Use a cleaning checklist.
Adhere to the cleaning schedule.
Use appropriate signage.
Monitor the cleaning standards and
document.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 17 of 23
Safe, Clean & Legal™
Hotel Guidelines
This area to be deep cleaned when the
facilities are closed to the public and
documented.
Public toilets within the spa and gym facilities
Use a cleaning checklist and leave in the
toilets for customer transparency.
Use a cleaning schedule.
Use appropriate signage.
Monitor the cleaning standards and
document.
This area to be deep cleaned when the
facilities are closed to the public and
documented.
All paperwork to be completed and placed
into the Health & Safety file.
Spa and gym reception areas
Use a cleaning checklist.
Use a cleaning schedule.
Robust regular cleaning of this area
throughout the day and documented.
Bins emptied and sanistised throughout
the day.
This area to be deep cleaned when the
facilities are closed to the public and
documented.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 18 of 23
Safe, Clean & Legal™
Hotel Guidelines
Swimming Pools
Please note that Government guidelines state that Sauna’s and steam rooms are to remain closed at this moment. Please
have these areas sealed off with clear signage for all your customers.
Task
Completed By
Comments
Ensure that all standard operating
procedures have been followed to ensure
that your swimming pool adheres to all
opening policies and requirements and
is adhering to all relevant Health & Safety
policies and procedures.
All of the policies and procedures have
been detailed correctly and placed in your
Health & Safety file.
Please ensure that the number of bathers
allowed in the pool following the
Government guidelines has been
calculated as per 3 square metre per
bather.
Review your swimming pool and
surrounding area to fully understand your
customer journey and ensure you can
deliver an excellent customer experience
whilst adhering to Government guidelines
for in and around the pool.
Place a COVID safety Mission Statement
on your website for customer transparency
and confidence, state all the actions taken
to ensure customer and staff safety within
the business.
Ensure that your communication with all
your customers is clear and concise and
importantly manage customer expectations
before arrival to swimming pool stating all
the new procedures and guidelines that
have been implemented:
• Customer information to be available on
the website.
• Pre-payment or card payment only
accepted.
• Pre-booked time slots only available
• Confirmation on the length of the swim
(maybe 1 hour sessions in place).
• A pre swim health questionnaire maybe
required and sent back to the pool ready
for the swim.
• Explain the policy the 21day track and
trace information system.
• New arrival instructions for both the
swimmer and spectator (if spectators are
allowed).
• Advise customers if temperatures will be
taken on entry to the facilities.
• Customer to be pool ready and not use
the shower facilities (only available to the
less able bodied)
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 19 of 23
Safe, Clean & Legal™
Hotel Guidelines
Have a queuing system in place for all
customers using clear directional signage
on both walls and floors (ensuring the signs
are regularly checked to ensure no slips,
trips or falls hazards).
Provide hand sanisitiser on entry, exit and
throughout the facilities for customers and
staff.
Ensure all customers adhere to social
distancing in the pool and poolside using
clear signage messaging on walls and
floors (this signage will have to be
waterproof and checked every day to
ensure that they are clean and not
causing a slip, trip or fall hazard).
Place swim barriers in the pool to
encourage one-way swimming.
Remove any unneeded furniture and
fixtures around the poolside to ensure that
all customers can adhere to the
Government social distancing guidelines,
this will assist in spectators moving
furniture.
Ensure locker rooms are adhering to social
distancing guidelines with clear signage.
Place signage on lockers not available to
use.
Shower facilities are not to be used
except for less abled bodied customers,
ensure that these are adhering to social
distancing guidelines and are included in
your cleaning regimes.
Use shielding screens at high customer /
staff interaction points.
Introduce a poolside cleaning schedule and
checklist for customer transparency.
Introduce a robust cleaning schedule
and checklist specifically for public areas
especially for high touch points, throughout
opening hours.
Introduce, maintain and monitor an
overnight deep clean the pool and poolside
facilities.
Ensure all staff are trained in and are
wearing the correct PPE at all times.
Ensure that a robust staff training
programme is introduced and monitored
on all new cleaning regimes and protocols
introduced throughout the facilities.
Introduce and train all staff on all new
regimes and protocols within pool and
poolside facilities.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 20 of 23
Safe, Clean & Legal™
Hotel Guidelines
Introduce and record a staff training
programme to include:
• Self- hygiene procedures.
• Staff uniform rules (wearing their own
clothes to work and change).
• New staffing schedule
• Staff breaks.
• Entry and exit from the building.
• Back office procedures.
Brief and train all staff members on the
importance of social distancing within the
pool and poolside and how to consistently
communicate this with members of the
public.
Ensure that cleaning schedules are in place
for regular poolside cleaning and document.
Ensure that all staff members are fit for
work and are fully trained in all new
procedures within the facilities.
Ensure all PPE is available to all staff
members and they are trained on how to
use and dispose of correctly.
Ensure all public toilets within the
swimming pool area are cleaned to a
timetable throughout the day. Use a
documented cleaning schedule and
checklist for consistency and transparency.
Use appropriate signage.
This area to be deep cleaned when facility
is closed to the public and documented.
Ensure all shower facilities within the
swimming pool area are cleaned to a
timetable throughout the day. A cleaning
schedule and checklist for consistency
and transparency.
Use appropriate signage.
This area to be deep cleaned when facility
is closed to the public and documented.
Ensure all public areas within the
swimming pool area are cleaned to a
timetable throughout the day. A cleaning
schedule and checklist for consistency
and transparency.
Use appropriate signage.
This area to be deep cleaned when facility
is closed to the public and documented.
Ensure all reception and back office are
cleaned to a timetable throughout the day.
A cleaning schedule and checklist for
consistency and transparency
This area to be deep cleaned when facility
is closed to the public and documented.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 21 of 23
Safe, Clean & Legal™
Hotel Guidelines
Public Toilets
Ensure that all public toilets are adhering to the one metre plus social distancing Government guidelines and this is
clearly signposted by floor and explanation signage.
Signage is in place and clear to customers to remind of one metre plus rule and importance of hand washing.
Cleaning checklist in bathrooms for transparency.
Task
Completed By
Comments
Use a cleaning checklist.
Staff to wear appropriate PPE.
Ventilate the area if possible.
Use floor warning signage.
Use cleaning coded cloths and equipment.
Schedule in place, updated and displayed.
All internal doors cleaned and sanitised
(remember small children will be
touching all surfaces and furniture at
different heights).
All light switches wiped and sanitised.
Wipe and sanitise all sink areas and
surroundings.
Wipe and sanitise all soap dispensers
(do not have bars of soap).
Clean and sanitise the toilet bowl using a
toilet brush to agitate the cleaning process
and include under the toilet rim.
Clean and sanitise all the outside of the
toilet remembering the u-bend.
Clean and sanitise the cistern area.
Clean and sanitise toilet flush.
Clean and sanitise toilet brush.
Ensure the floor is debris free, mop and
sanitise.
Sani bins cleaned and empty.
Lidded bin clean and cleared of debris.
Place paper towels in all toilets.
Baby changing unit cleaned and sanitised.
Stop the use of air dryers.
Deep clean of the area overnight.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 22 of 23
Safe, Clean & Legal™
Hotel Guidelines
Meeting Rooms
It is expected that conference / meeting rooms will remain closed for the time being. Consider how these areas might
operate for staff and delegates adhering to social distancing guidelines in the short, medium and longer term, taking into
account the two metre rule. Physical meetings should still be only held if absolutely necessary. Always adhere to the one
metre plus social distancing Government Guidelines.
Task
Completed By
Comments
Ensure that cleaning schedules are in place
for all meeting / conference rooms.
Ensure that all cleaning staff are fit and
ready for their shift.
Ensure all PPE is available to all the cleaning
team members and they are trained on how
to use the PPE.
High level surfaces / high level dusting
(spores of dust accumulate in these areas).
All internal doors cleaned and sanitised
(remember small children will be
touching all surfaces and furniture at
different heights).
All light switches / power switches wiped
and sanitised on a regular basis.
Electrical appliances sanitised.
WiFi hub wiped and sanitised.
All surfaces wiped and sanitised including
tables and chairs.
Lamp switches clean and sanitised.
Mirrors cleaned and dust free (close face
contact).
Windows clean and cobweb free.
Curtains / blinds clean and suitable for use.
All rugs are secure (slip trips and falls).
Floor vacuumed (to clear carpet debris and
avoid carpet moths) and if hard surface
floor mopped with disinfectant.
Empty bins wipe / sanitise.
A deep clean of all meeting / conference
rooms to be performed overnight to
minimise guest interruption.
All paperwork to be completed and placed
into the Health & Safety file.
All information in this document is copyright © 2020 M Assessment Services Ltd
Quality in Tourism, E1 Suites 3-6, Green Lane Business Park, Green Lane, Tewkesbury, Gloucestershire GL20 8SJ
QT_SCL_HOTEL_GUIDELINES_V1.3
Page 23 of 23