i Contents STATEMENT OF AUTHORSHIP ......................................Ошибка! Закладка не определена. Introduction .............................................................................................................................. 2 I/ Soft skills in the business field ............................................................................................ 2 1. Teamwork skill .................................................................................................................. 2 1.1. Define .......................................................................................................................... 2 1.2. Strengthen and solution ............................................................................................ 2 1.3. Evidence in business context: .................................................................................. 3 1.4. Communication skill in Google ................................................................................. 3 2. Problem-solving: .............................................................................................................. 4 2.1. Define .......................................................................................................................... 4 2.2. Strengthen and solution ............................................................................................ 4 2.3. Evidence in academic context .................................................................................. 5 Conclusion ............................................................................................................................... 5 i Introduction In this assignment, I will identify and analyze some of my key skills, and provide evidence of how I have utilized these skills in both academic and business contexts. Additionally, I will offer some practical solutions to further develop and enhance these skills. I will also explore the benefits of having strong communication skills when working in a company like Google which we have studied before. By reflecting on my experiences and strengths in communication, I hope to gain a better understanding of how I can continue to improve and excel in this area. I believe that effective communication is crucial in any work environment, and is especially important in a company like Google, where teamwork and collaboration are highly valued. Throughout this assignment, I will highlight the importance of active listening, clarity and conciseness, collaborative communication, written communication, emotional intelligence and solving-problem skill. By honing these skills, I can become a better and a valuable asset to anywhere I work. I/ Soft skills in the business field Soft skills in the business field are a set of interpersonal skills that are essential for success in a professional setting. These skills are not necessarily related to specific technical or functional knowledge, but rather to an individual's ability to effectively interact and communicate with others. Soft skills in the business field include: communication, leadership, teamwork, problem-solving, time management, adaptability, creativity, emotional intelligence, networking, etc. 1. Teamwork skill 1.1. Define Teamwork skill in the business field refers to an individual's ability to collaborate effectively with others towards a common goal. It involves working in a group, sharing ideas and responsibilities, and supporting each other to achieve success. 1.2. Strengthen and solution I tried to use the Belbin team role questionnaire, as a result, I have 21 points in teamwork. This indicates that I have a natural aptitude for collaborating and working well with others, which is a valuable strength in the business world. There are some ways I can continue to develop and practice this skill: - Volunteer for group projects or assignments: Seek out opportunities to work with others on group projects or assignments. I can practice my teamwork skills in a variety of contexts and develop my ability to collaborate effectively with different types of people. i - Be an active listener: Listening is an important part of teamwork. When working with others, I always actively listen to their ideas and concerns, and work to incorporate their feedback into my work. - Encourage open communication: Create an environment where team members feel comfortable sharing their thoughts and ideas. Encourage open communication and be receptive to feedback. - Be supportive of others: I help my team members succeed by offering support and encouragement. This can include offering to help with tasks, providing constructive feedback, or simply being a positive presence. - Develop my conflict resolution skills: Conflicts can arise in any team, and it's important to know how to handle them effectively. Work on developing your conflict resolution skills so that I can help my team work through disagreements and reach a resolution. By continuing to practice and develop my teamwork skills, I will be able to build stronger relationships with my colleagues, contribute more effectively to group projects, and be a valuable asset to any team I work with. 1.3. Evidence in business context: During my time as a CSR at The Pizza Company restaurant in Vincom at Bien Hoa City, my primary responsibility was communicating with customers and taking their food orders. Once the orders were placed, I would then provide additional services to enhance their experience, such as preparing utensils like knives and forks. While I was interacting with customers, my colleagues in the kitchen would cook the food, and other team members would deliver food to customers who had ordered through the restaurant's app or switchboard. Some team members were also responsible for marketing the restaurant by distributing leaflets. This arrangement required careful coordination and communication among the team members to ensure that everything ran smoothly. It also highlighted the importance of specialization, with each person having a specific role to play in providing high-quality food and service to customers. As a CSR, I developed strong communication skills and a dedication to customer satisfaction, while also learning the value of teamwork and collaboration in achieving our shared goals. 1.4. Communication skill in Google Effective communication is essential when working in Google, as it is a company that values collaboration and teamwork. There are some communication skills that are important for success when working in Google: i - Active Listening: It's important to be an active listener when working in Google, as it enables me to understand my team members' needs, concerns, and ideas better. This skill will help my work more efficiently as a team, develop creative solutions, and ensure that everyone feels heard. - Clarity and Conciseness: Google is a fast-paced work environment, so it's important to communicate my ideas clearly and concisely. This skill will help me to save time, minimize confusion and improve your team's efficiency. - Collaborative Communication: Google encourages a collaborative work environment, so it's important to communicate in a way that supports this. Be open to feedback, actively engage in discussions, and be willing to compromise for the benefit of the team. - Written Communication: In Google, written communication is essential, as it is the primary way team members communicate with each other. Ensure that your writing is clear, concise, and professional, and use proper grammar and punctuation. - Emotional Intelligence: Emotional intelligence is crucial when working in Google, as it enables me to communicate effectively with people from diverse backgrounds and personalities. This skill involves being aware of your own emotions, as well as understanding and empathizing with others. By developing these communication skills, I will be able to work more effectively in a team environment and contribute to the success of Google if I have a chance to work in there. 2. Problem-solving: 2.1. Define Problem-solving in the business field involves identifying, analyzing, and resolving issues or challenges that arise in the workplace. These problems can range from small, day-to-day issues to larger, more complex challenges that impact the overall success of the organization. Effective problem-solving involves several key steps: identifying the problem, analyzing the problem, developing a solution, implementing the solution: Once a solution has been developed, it must be put into action, evaluating the results: After implementing the solution, it is important to evaluate its effectiveness and make any necessary adjustments. Effective problem-solving skills are critical in the business world, as they help organizations to overcome challenges and achieve their goals. Strong problem-solving skills involve the ability to think critically, analyze information, make decisions, and communicate effectively with others. 2.2. Strengthen and solution i One of my strengths is my ability to work well with others and avoid conflicts. I achieve this by actively giving and receiving feedback, as well as proactively solving problems. I make sure to provide constructive feedback to my team members, focusing on specific behaviors or actions and offering suggestions for improvement. This helps to foster an environment of open communication and continuous improvement. Additionally, I take a proactive approach to problem-solving, identifying potential issues and working with my team to address them before they escalate. By doing so, I can help prevent conflicts from arising in the first place. Overall, my communication and conflict resolution skills help me to build positive relationships with my colleagues and contribute to a positive work environment. 2.3. Evidence in academic context I had the opportunity to lead a team of eight members when applying to the Business Administration Club affiliated with Foreign Trade University. Although I may not have been a perfect leader, I was able to effectively manage the team to achieve our goals. One of my strengths is my ability to synthesize different opinions and ideas and effectively solve problems. For example, when we were planning to organize a program, we faced numerous challenges and ideas that were not feasible. I facilitated discussions among team members, provided constructive feedback, and analyzed the potential cases and difficulties we may encounter. Through this process, I was able to gather all opinions and ideas, and ultimately came up with a final solution that was agreed upon by everyone involved. This approach not only helped us to achieve our goals, but also fostered a positive team environment where everyone felt heard and valued. Conclusion To further develop these skills, I plan to practice active listening by focusing on the speaker, asking questions, and summarizing their points to ensure understanding. To improve my clarity and conciseness, I will work on delivering concise messages that are easily understood by my colleagues. I will also practice collaborative communication by encouraging open dialogue and diverse perspectives among team members. To improve my written communication skills, I will focus on crafting clear, concise, and professional emails and reports. Additionally, I will work on my emotional intelligence by being mindful of my tone and nonverbal cues during conversations. Finally, I will continue to develop my problem-solving skills by gathering information, analyzing situations, and generating creative solutions. By honing these skills, I can become a better communicator and a valuable asset to any team, whether in academic or business contexts. Effective communication will enable me to build strong relationships, foster collaboration, and ultimately, achieve success. i
