1. INTRODUCE YOURSELF/ GIỚI THIỆU VỀ BẢN THÂN
I'm glad to have the opportunity to introduce myself.
My name’s Phương, u can call me Jamie. I’m 26 years old, and VN is my country.
I used to work as Receptionist cum sale at Prague Airport hotel nearly three years from
September 2015 to February 2018. Then, In April 2018 i used to work Receptionist at Citadines
Bayfront 4*Hotel at Nha Trang City and have worked until now.
I have experience serving than 160 room. I love the job where i meet and comunicate with many
people so that reason i choose receptionist.
…. And I am assessed as a person who works hard at work, can withstand pressure, I have the
spirit to learn and can adapt to new environments early.
I want to experience many different professional working environments. And I want improve
mysefl about langue, soft skill …. And i think SINGAPORE is the best choose for me
Another reason is salary. I want to support my family in the future than now . So i hope will have
oportunity do work your hotel. I really really want to be able to start work as soon as possible.
Thank you for your time and have a nice day! Goodbye.
What do you think are the responsibilities of the receptionist in hotel? (Những
nhiệm vụ của lễ tân ở trong khách sạn là gì?)
- Make guests feel welcome, manage room bookings (also known as reservations)
- Dealing with bookings by phone, e-mail, letter, fax or face-to-face
- Completing procedures when guests arrive and leave
- Dealing with special requests from guests (like booking theatre tickets or storing
valuable items)
- Dealing with complaints or problems
- Choosing rooms and handing out keys
- Preparing bills and taking payments
- Answering questions about what the hotel offers and the surroundingarea.
8) What makes a good receptionist? (Điều gì tạo nên một lễ tân giỏi?)
- Excellent written and spoken communication skills
- Patience and tact
- The ability to use computerised technology effectively
- Good problem solving skills
- The ability to stay calm under pressure and look after several things at once
- Strong customer service skills
- The ability to adapt to different guests
- A friendly and professional telephone manner.
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4. KINH NGHIỆM CỤ THỂ CỦA BẠN? YOUR EXPERIENCE?
1. Date Starting - Ending: 04/2018 - Now
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Name of Employer: CITADINES BAYFRONT 4*HOTEL (Nha Trang, Vietnam)
Position: Receptionist
Job Duties:
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and
also answer inquirers over the phone.
6. • Inform guests of the services and accommodation rates in the hotel, make reservations for
guests according to their needs, and also make sure that all reservations cancelled are effected
immediately to avoid confusion.
7. • Build good relationship and rapport with guests to make them feel comfortable and
address any complaints they might have in a very courteous manner to protect the image of
the hotel.
8. • Keep clear and comprehensive records of guest room bookings and all billings for
accountability and future reference.
9. • Maintain orderliness at the front desk by arranging documents accordingly and keeping
the front desk area clean at all times to avoid rowdiness.
10. • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that
reservations are not left hanging but attended to promptly to keep the hotel business running
11. • Report issues of maintenance and malfunctioning appliances to the manager for quick
repair in order to ensure guests comfort and satisfaction.
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13. Date Starting - Ending: 09/2015 - 02/2018
14. Name of Employer: Prague Airport Hotel 3* (Vietnam)
15. Position: Receptionist cum sale
16. Job Duties:
17. • Checking guests in and out.
18. • Selling rooms vis all channel
19. • Receiving and managing reservations made online and telephonically.
20. • Verifying guests' payment methods during check-in.
21. • Assigning rooms to guests and informing them of any specials offered by the hotel.
22. • Organizing transport services for guests at their request.
23. • Providing guests with information about the hotel.
24. • Keeping abreast of attractions that may be of interest to guests.
25. • Serving as a host at conferences, and ensuring that all relevant preparations are made for
the event.
• Other as assigned duties.
26. What is your strength and weakness? (Điểm mạnh và điể yếu của bạn?)
My strength is: a good team player, hard-working, flexible, adaptable, high responsibility,
well work in team or alone, can work overtime and high pressure.
My weakness: culture when changes a new place, new country but I am an adaptable
person I will quickly overcome this difficult to do work well.
Điểm mạnh của tôi là: làm việc nhóm tốt, chăm chỉ, linh hoạt, dễ thích nghi, làm việc tốt
trong nhóm hoặc 1 mình, có thể làm việc ngoài giờ và chịu áp lực cao
Hoặc: Chăm chỉ, làm việc nhóm, sẵn sang học hỏi những điều mới, có thể làm them giờ
và chịu áp lực tốt.
Điểm yếu văn hóa mới khi đổi địa điểm, đất nước khác nhưng tôi là 1 người có khả năng
thíc nghi tốt Tôi sẽ nhanh chóng vượt qua những khó khăn đó và là việc tốt.
8) What makes a good receptionist? (Điều gì tạo nên một lễ tân giỏi?)
- Excellent written and spoken communication skills
- Patience and tact
- The ability to use computerised technology effectively
- Good problem solving skills
- The ability to stay calm under pressure and look after several things at once
- Strong customer service skills
- The ability to adapt to different guests
- A friendly and professional telephone manner.
9) Why should we select you ? (Tại sao chúng tôi nên chọn bạn?)
- As I know you have a great list of candidates all are very good and talented, but I know
that I am best for your hotel due to my hard working, sincere, dedicated, well disciplined
nature apart from this honesty which is most important quality for any employee and I
will be proved definitely asset for your hotel.
5. BẠN MONG MUỐN GÌ KHI ĐƯỢC LÀM VIỆC Ở SING?
WHAT DO YOU LOOK FORWARD TO WHEN WORKING AT SING?
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Beacuse first of all, I really want to learn more about how to do business, how to manage,
how to serve customers in the most professional way and i want improve my skill when i
come back to VN
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Second thing, the distance from Viet Nam to Singapore is near, so i can visit my family
easy. And you know, the salary in Singapore is higher than Vietnam and good for me to
support my family.
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Finally, I hope to have more connections and friends when work in here.
27. Why we need to hire you? (Tại sao chúng tôi cần tuyển dụng bạn?)
With my experience. You can see in my resum. My experience is customer service,
cashiering, stocktaking, sale or promoter… I believe that I could do well my duty. If
company hire me then no need to train me I can straight away to work.
Với kinh nghiệm của tôi, như tôi đã đề cập trước đây trong dịch vụ khách hàng, đại diện,
quảng cáo, kiểm kê, bán hoặc quảng bá, tôi tin rằng tôi có thể làm tốt nhiệm vụ của mình.
Nếu công ty thuê tôi thì không cần đào tạo tôi, tôi có thể đi làm ngay.
12.
How long do you want to work with us?
I understand that the contract is two years, I would like to be given opportunity to work longterm for your company and I want to become high poisition in the company in the future.
*** Say bye!
I hope to have the opportunity to show my experience while working in SIngapore so that I can
improve and learn more experience to further develop in my career.
And Thank you so much for taking the time for me. I look forward to receiving a good response
from you.