DEFINITIONS OF SMART TOURISM A smart tourism system takes advantage of smart technology to create, manage and deliver intelligent touristic services/experiences, characterized by intensive information sharing and value co-creation. A smart tourism destination is one in which investments in human and social capital, traditional transport and modern ICT communication infrastructure meet the social, cultural, economic, leisure and personal needs of visitors. A smart destination is an innovative tourist destination, built on an infrastructure of stateof-the-art technology guaranteeing the sustainable development of the tourist area, accessible to everyone, which facilitates the visitors’ interaction with, and integration into their surroundings, increases the quality of the experience at the destination, and improves residents’ quality of life. A smart tourism destination requires stakeholders to be dynamically interconnected through technological platforms in order to collect, create and exchange information that can be used to enrich tourism experiences in real time. Smart tourism is defined as a lCT-integrated tourism platform that integrates tourism sources and ICT, such as artificial intelligence (AI), cloud computing and the internet of things (Io T). to provide explicit information and satisfactory services to tourists based on the development of innovative mobile communication technologies. A smart tourism destination successfully implements smartness which is fostered by open innovation supported by investments in human and social capital. and sustained by participatory governance in order to develop the collective competitiveness of tourism destinations and to enhance social. economic and environmental prosperity for all stakeholders, The main aim of smart tourism is to develop information and communication infrastructure and capabilities so that it can improve management/governance, facilitate service/product innovation, enhance the tourist experience, as well as improve competitiveness of tourism companies and destinations. SMART TECHNOLOGY According to Debnath, Chin, Haque and Yuen (2014), Smart technology refers to self-operative and corrective systems that require little or no human intervention, consisting of sensors and command and control units allowing them to sense, process, control and communicate. 1. Adapting or modifying behavior according to the environment, 2. Sensing in terms of ability of technology to provide awareness of things, 3. Inferring or drawing conclusions based on observations, 4. Learning from previous experiences 5. Anticipating what to do next 6. Self-organizing.
