Opt In to receive Text messages and to pay via text Residents can now opt in to receive text messages from the leasing office as well as pay their full outstanding balances via a text message. The first step is to Opt In to receive SMS Messages When you log into your resident portal, click the “House” icon so you can see the “Opt In” option. You will see a SMS Alerts section, see illustration below. If you would like to receive text messages and to be able to pay your rent via a text message, enter your cell phone number and click the Opt In button. This can also be done from the profile screen. A message will appear telling you that you will receive a text message on you cell phone to confirm you wish to opt in to receive text message, see illustration below. July 12, 2018 1 Below is an example of a text message from a property. This message should appear within a few minutes of clicking the Opt In button. You can type in Y to confirm your opt-in to receiving text messages. If you do not receive the text message to confirm your opt in, you can click Resend Confirmation from your My Profile screen, see illustration below. How to setup Text-to-Pay option Before you can use the Text-to-Pay feature to make payment, you will need to setup a security PIN and select a payment account from which you wish to draft your payments from. Every time you pay via text, you will need to enter your PIN to confirm payment. July 12, 2018 2 Setting up PIN and Payment Account From the Payments page in your resident portal account, click the Payment Accounts tab. If you have already opted in, the Text to Pay section will appear at the bottom of the page. You will enter a unique PIN (alphanumeric only) and select the account that you want to draft your payment from when using the Text-to-Pay feature. You can only select an existing payment account you have setup. Click the Save button when you are finished. You can now make payments by sending a message to the number 85938 with the text “Pay Now“. See example text below. Please note, your only option is to pay the full balance when using the Text-To-Pay option. July 12, 2018 3 You can also check your account balance by texting the word “Balance“ How to Change your Phone Number You can change your phone number at any time. From the resident portal home page, click the Profile button. Once the My Profile screen opens up, click the Edit Profile button. In the Mobile Phone for Texts (SMS) field, you will enter your new phone number. July 12, 2018 4 You will need to scroll down to the bottom of the My Profile screen to click Update Profile which will save your changes. You will receive a message at your new number asking you to confirm it. If you don’t receive the confirmation text, you can click Resend Confirmation link. How to Opt out of SMS Messages You can opt out of receiving SMS messages at any time. Opting out also disables the Text-toPay option as well. To opt-out of SMS messages using your cell phone, you will send the text “Stop” to 85938. Another way to opt-out of SMS messages is from your profile section found on the top menu. Once your My Profile screen appears, you can click the Edit Profile button. July 12, 2018 5 Uncheck the Allow Text (SMS) Notifications check box. Scroll down to the bottom and click Update Profile to save your changes. Additional Text to Pay Commands The following table lists text commands that residents can send to phone number 85938, provided that they have opted in to SMS messages. Command Description Menu Shows supported commands. Profile Shows contact information. July 12, 2018 Preview 6 Command Description Balance Shows current account balance. Pay Now Pays their current account balance. Residents will be required to enter their PIN prior to making payments. Stop Opts out of SMS messages from the property, including Text-to-Pay. July 12, 2018 Preview 7
