1. Business challenges:
- Manual and time-consuming sales order process
- Inaccurate orders due to handwritten information and manual data entry
- Outdated product availability information for sales representatives
- High cost and paperwork due to returned orders
- Manual processes for reporting and tracking invoices and accounts receivable
information
- Need for a more streamlined and efficient sales process
2. People/Organization dimension:
- 16 sales representatives in the field
- Customer service representatives responsible for manually inputting order data
- Management team responsible for identifying the need for a mobile technology
solution
3. Technology dimension:
- SAP enterprise resource planning (ERP) system
- Mobile technology solution with the ability to operate offline
- Apple iPads with various mobile apps
- SAP NetWeaver Gateway technology to connect devices and platforms to SAP
software
4. Information system:
- Mobile sales solution running on Apple iPads
- Offline customer database, product catalog, customer-specific pricing, order entry,
order preview, and integration with Bluetooth wireless printers
- Integration with the corporate ERP system for up-to-date information on product
availability in the warehouse
5. Business solutions:
- Implement a mobile technology solution to streamline and improve the sales
process
- Develop a mobile sales application with the ability to operate offline, automatically
update product availability, and integrate with the corporate ERP system
- Issue iPads to each of the 16 sales representatives
- Provide mobile apps to make the sales process more efficient
- Reduce the time and cost associated with manual data entry and returned orders
- Increase the speed and accuracy of the sales order process
- Free up time for customer service representatives to focus on more useful tasks
- Achieve a 30% reduction in returned orders and a 20% time savings per
salesperson.