Dear [patient name]
Important information regarding your outpatient appointment
We are writing to you regarding your appointment on [date and time] in the [specialty]
department.
We are sorry to inform you that we have had to reschedule your appointment.
This is because of changes we have had to make to our services in response to the COVID-19
pandemic. We apologise for the inconvenience and any anxiety this may cause.
[if appointment has already been rescheduled:]
Your appointment will now take place on [date and time].
If you are unable to make this appointment, please contact us on [telephone number (including
opening hours)] or email [email address].
[if appointment has not yet been rescheduled:]
We will shortly begin the process of re-scheduling appointments.
We will be in touch with you regarding your new appointment within [timescale, eg two weeks].
Support for you while you wait for your appointment.
While waiting for your appointment it is important that you keep as fit and active as you can.
We encourage you to explore the resources listed at the end of this letter to help you manage your
condition.
What to do if your condition gets worse
While we are unable to offer you an appointment at this time, if your condition gets worse, please
contact us so we can make sure you receive the care you need.
Please contact us on [telephone number (including opening hours)] or email [email address].
What to do if you no longer need an appointment
If you no longer need an appointment, please let us know using the contact details above.
Once again, we are sorry that we have had to cancel your appointment. We will be in touch to
reschedule as soon as possible.
Yours sincerely,
[division / name e.g LAS Commander Assistant cloudz]