ENGR. ARJHON S. ACORDON, AE
F O U N DAT I O N S
OF CONTROLLING
TA B L E O F
CONTENTS
1. Definition of Control and its
importance
2. The planning-controlling link
3. The control process
4. Contemporary issues in control
MANAGING AND
CONTROLLING OTHERS LEARN TO MANAGE AND
CONTROL YOURSELF.”
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“IF YOU WISH TO SUCCEED IN
F O U N DAT I O N S O F C O N T RO L L I N G
INTRO
F O U N DAT I O N S O F C O N T RO L L I N G
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DEFINITION OF
CONTROL AND ITS
I M P O R TA N C E
• THREE BASIC APPROACHES TO CONTROL
1. Market control - emphasizes the use of external market mechanisms to
establish standards of performance.
2. Bureaucratic control - emphasizes organizational authority and relies on
administrative rules and procedures.
3. Clan control - behaviour regulated by shared values, traditions, and other
aspects of organizational culture
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• CONTROL
— The process of monitoring activities to ensure that they are being
accomplished as planned and of correcting significant deviations
— Control systems are judged in terms of how well they facilitate goal
achievement
F O U N DAT I O N S O F C O N T RO L L I N G
W H AT I S C O N T R O L ?
• Permits delegation of authority
— Fear that employees will do something wrong for which the manager will
be held responsible
— Provides information and feedback on employee performance
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• Control is the Final Link in the Management Process
— Provides the critical link back to planning.
— Only way managers know whether organizational goals are being met.
F O U N DAT I O N S O F C O N T RO L L I N G
W H AT I S C O N T R O L ?
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F O U N DAT I O N S O F C O N T RO L L I N G
THE PLANNING
AND CONTROL
LINK
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F O U N DAT I O N S O F C O N T RO L L I N G
THE PLANNING AND CONTROL
LINK
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F O U N DAT I O N S O F C O N T RO L L I N G
TYPES OF
CONTROL
TYPES OF CONTROL
Prevents anticipated problems.
Most desirable type of control
Requires timely and accurate information that often is difficult to get.
2. CONCURRENT CONTROL
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•
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Takes place while activity is in progress.
Corrects problem before it becomes too costly.
Best known form is direct supervision
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F O U N DAT I O N S O F C O N T RO L L I N G
1. FEEDFORWARD CONTROL
TYPES OF CONTROL
Takes place after the activity is done.
Problems may already have caused damage or waste.
The most popular type of control
Advantages of Feedback:
1. Provides meaningful information on the effectiveness of planning.
2. Can enhance employee motivation.
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F O U N DAT I O N S O F C O N T RO L L I N G
1. FEEDBACK CONTROL
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F O U N DAT I O N S O F C O N T RO L L I N G
TYPES OF CONTROL
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F O U N DAT I O N S O F C O N T RO L L I N G
QUALITIES OF AN EFFECTIVE
C O N T RO L S YS T E M
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F O U N DAT I O N S O F C O N T RO L L I N G
C O N T E M P O R A RY
ISSUES IN
CONTROL
C O N T E M P O R A RY I S S U E S I N
CONTROL
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Employers have the right to monitor employee communications,
examine employee computers and files, and use surveillance cameras.
• Reason for monitoring include prevention of:
❖ Recreational on-the-job web surfing.
❖ Creation of hostile work environments with email.
❖ Security leaks of critical information.
• Companies are developing and enforcing workplace monitoring
policies.
❖ Develop unambiguous computer usage policy.
❖ Inform employees that computers may be monitored
❖ Provide clear guidelines on acceptable use of company email
system and the Web.
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F O U N DAT I O N S O F C O N T RO L L I N G
1. WORKPLACE PRIVACY
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Unauthorized taking of company property by employees for their
personal use.
Is an escalating problem in all types of organizations.
Different proposals to explain employee theft.
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2. EMPLOYEE THEFT
F O U N DAT I O N S O F C O N T RO L L I N G
C O N T E M P O R A RY I S S U E S I N
CONTROL
C O N T E M P O R A RY I S S U E S I N
CONTROL
Many factors contribute to workplace violence including:
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Rapid and unpredictable change
Destructive communication style of manager
Authoritarian leadership
Defensive attitude
Double Standards
Unresolve grievances
Emotionally troubled employees
Repetitive, boring work
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F O U N DAT I O N S O F C O N T RO L L I N G
3. WORKPLACE VIOLENCE
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P R E S E N TAT I O N T I T L E