Teamwork & Conflict Management
A good team is made up by a group of
individuals who each have roles and duties that
they accomplish while contributing to the team
to benefit it further.
Successful teamwork depends on everyone
sharing their opinion so that the team can be
productive and help work and what they believe
are the strengths and weaknesses of the team
Roles
Opinions
Responsibility
Synergy
Stage Development
Forming
Info about the team is dispersed and team members exchange
personal info to get to know each other and their roles
Storming
Team members compete against each other or even against a
team leader while coaching the team members to work together
Norming
Team members get settled in their roles and duties while
communication becomes more frequent in the team
Performing
Awareness of what to do in the team is shown and roles become
more flexible while taking responsibility for the team
Adjourning
When the overall task is completed, the team becomes
terminated and capitalization of achievements become shown
Team Dynamics
Team dynamics are sometimes defined as a
interaction between team members
personalities/characteristics/working
relationships with one another.
Team dynamics can lead to positive or negative
interactions in the team which can lead to
different benefits or challenges. This could have
a massive impact on the teams performance
The Belbin Theory
Thinkers
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The Evaluator monitors the situation to
look for possible opportunities & thinks
strategically about the utilization of these
opportunities
The Plant is the creative person in a
group who thinks out of the box and
contributes towards solving problems
The Specialist is a person who has
valuable skills that are not commonly
available elsewhere in the team
The Belbin Theory
Taskers
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The Finisher is a constructive person who
is proactive to looking for mistakes and to
make sure the end goal or product is
finished on time
The Implementor tries to convert ideas
into practical decisions in a disciplined
manner
The Shaper loves the pressure in the
team and will often challenge others to
push harder to overcome obstacles
The Belbin Theory
People
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The Resource Investigator is an
extrovert who loves to talk to others and
establish connections with one other to
complete any task ahead
The Team Worker is a diplomat who is
good at listening to others & who tries
avoid conflict in a team
The Coordinator is a natural born leader
who knows when to delegate & they are
not afraid to make a important decision
Reasons for Conflict
Lack of or poor communication in team - could lead to
misunderstanding and confusion
Resource allocation as if someone need to do their job but does not
have the required resources - could lead low morale
People not respecting rules / policies
Power struggle could be because of competition for promotion
Unsureness of their roles / responsibilities in the team which in a
whole can cause conflict
If there is ignorance of cultures in a team it could lead to negative
friction in group
Reasons for Conflict
There are many differences amongst people in a team so not everyone
will get along as people’s work ethic and personalities differ
People in a same team may differ about the priority or ranking order
provided in a group which could cause friction or conflict
If a person does not operate well it could have a impact on the entire
teams performance
Importance of Conflict Management
Conflict is present in every workplace so the need
for everyone to try and minimise conflict and work
together in a team is extremely important for the
team to operate properly
Functional conflict can actually boost a team’s
productivity whilst Dysfunctional conflict can
have a negative impact on the team
Conflict Management Skills
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Learn to say no as informing a person that a
situation is not okay is important to do at the
beginning of time
“Saying it’s not my job” is not acceptable in a
business workplace and people have to take
initiative and responsibility for their actions
Every worker or employee should follow daily
healthcare routines such as eating the right
food and exercising which can have a
positive impact on their outlook on their work
and their overall performance
How to deal with it
● Time management skills
● Prioritization of tasks
● Breaking up tasks into smaller,
achievable goals