Welcoming visitors
outline
I.
II.
III.
IV.
V.
VI.
ICE BREAKER
ETIQUETTE FOR INTRODUCTION IN FORMAL SETTINGS
CULTURAL DIVERSITY
WELCOMING VISITORS
LISTENING
SPEAKING; Role play
ICE BREAKER: Tongue Twister
•She sells
sea shells
by the sea
shore.
Greetings & Farewells
To people you know little.
When your greeting is more
formal.
To those you know well
Good morning“
“Good afternoon“
“Good evening“
“
« Evening »
« Morning »
Greetings & Farewells
the proper universal
greeting is. this formula is
usually used with the first
name.
sounds friendly, familiar.
Hello
HI
Greetings & Farewells
• Good morning! (Often followed by: ”Nice weather, isn’t
it?")
• Good afternoon! (”Lovely day, isn’t it?")
• Hello! (Hullo! Hallo!) (”Nice to see you.")
• The usual phrase you use when you leave is ”Good-bye", but there are a number of other
less formal ways of parting, such as:
FAREWELLS:
Good-bye!
It’s been nice to
meet you!
REPLIES
Greetings & Farewells
Farewells
• FAREWELLS:
• Good-bye!
• So long!
• Bye-bye!
• Cheerio!
• See you soon!
REPLIES:
· Bye! Hope to see you soon (informal).
· (”See you later" / or ”I’ll be seeing you!")
· (”†ake care!")
· Cheerio! (”Keep in touch.")
· See you! (”Call me some day.")
• Bye! Have a nice week-end!
• Good night! (before going
· †hanks, you too!
· Good night! (”Sweet dreams!") to bed)
•Say what to say:
• when greeting a person you do not know well„
• 2. when greeting a person you know well„
• 3. when parting formally„
• 4. when saying good- bye informally.
• Practise greeting each other and taking leave.
Introduction
•WHAT TO DO AND HOW TO BEHAVE?
Nowadays, many people travel abroad, so it is important to
learn a little about what to do (and what not to do) in a
foreign country.
Here are a few rules of introduction which are useful to
remember:
• Men are introduced to women„
• Old friends to newcomers„
• young people to older ones„
• A young girl to a married woman.
Introduction
• The simplest form of introduction is the pronouncing of the two
names:
• Man to man
– ”Mr Walters. Mr Jordan."
– ”Mr Walters, this is Mr Jordan."
• Man to woman – ”Miss Blake. Mr Jordan."
• (give her name first) – ”Miss Blake, this is Jack Jordan."
• The more formal forms of introduction are:
• Man to man
– ”Mr Walters, may I introduce Mr Jordan?"
_”Mr Walters, I’d like you to meet Mr Jordan."
Introduction
• Man to woman
Jordan.«
– ”Miss Blake, may I introduce my assistant Jack Jordan?«
_”Miss Blake, I’d like you to meet my assistant Jack
• The most formal way of introduction is:
_”Mr Walters, may I present Mr Jordan?" (”... allow me to
present …")
_”Miss Blake, may I present Mr Jordan?«
• There are also a number of conversational introductions such as:
_”Mr Walters, have you met Mr Jordan?"
_”Mrs Blake, do you know Mr Jordan?"
Introduction
• Practical Assignments
Practise in introducing each other.
Introduction
Read and dramatize the following dialogue.
At A RECEPTION
Mr Brown, an English businessman and Mrs Brown (his wife) are standing in the foyer receiving
the guests. the secretary is introducing them.
• Secretary: Mr White, the new Head of the American trade Mission.
• Mr Brown: Good evening, Mr White. How nice of you to come. Have you met my wife?
• Mr White: How do you do.
• Mrs Brown: How do you do.
• Secretary: Mr Brown, allow me to present Mr Frederick of the Swedish Embassy.
• Mr Brown: Happy to meet you, Mr Frederick … My wife.
• Mr Vrederick: I am delighted, madam.
• Mrs Brown: How do you do. Is this your first time in London, Mr Frederick?
• Mr Vrederick: †his is my second visit to London, I was here in 1990.
• Mrs Brown: Oh, I see.
Introduction
1) Listen and
complete
Name
Sam Eriks
Victor Tang
Lin Chan
Company name Position
Introduction
Name
Company name Position
Sam Eriks
Victor Tang
Export and
packaging
Company
Ocean Wide
Lin Chan
Same as Erik’s
CEO
Sales
Representative
Sales manager
Introduction
Speaking:
Practise the dialogue
Introduction
• Listen to the dialogue then answer these questions
1) Who introduced himself first? Mr Erik or Mr Tang
2) What expression did Mr Erik use to introduce himself?
3) How did Mr Sam Introduce Mrs Chan? Who did Mr Erik introduce
first?
CULTURAL DIVERSITY
It is important to be aware of cultural diversity
before interacting with people in business meeting
CULTURAL DIVERSITY
• Discuss with your peers whose comments are similar to or different
from your own culture.
Names
Similarity
Differences
Other issues
Anna
Dominic
YOKO
CULTURAL DIVERSITY
YOKO
When you visit someone in a hierarchy-obsessed
culture like Japan, it’s very easy to tell exactly how
important you are to them. Does your counterpart
introduce you to her colleagues? O.K, not too bad.
Does she introduce you to her boss? All right, you
can’t be that unimportant. And her boss’s boss –
well, clearly you’re someone they are very
interested in! But if she doesn’t introduce you to
anyone, well, that’s definitely a bad sign. Japanese
people love making introductions.
CULTURAL DIVERSITY
Visiting companies in the US is always very
stressful. People often make little jokes, and I
know they’re trying to be friendly, but often I
don’t understand what they mean and then I
look like an idiot. I’m sure they think of me as
the serious Swiss guy. It’s really frustrating.
Anna
CULTURAL DIVERSITY
DOMINIC
Coming from Europe, I’m used to being offered
a cup of coffee or tea when I visit someone at
their company. Perhaps a juice. But I was
astonished to arrive at a business colleague’s
office in Delhi and find a full lunch waiting for
me. Have you ever heard of such a thing? I’m
not complaining, of course; the food was
delicious. I don’t know what we’ll do if the
Indian colleague ever visits us!
LANGUAGE FUNCTION
LANGUAGE
LANGUAGEFUNCTION
FUNCTION
Greeting visitors
• Good morning. My name is …… I’m Mr……..
• Hi, I’m……….It’s a pleasure meeting you.
• You must be Mr. ………. Nice to meet you. I’m …………
• Welcome to our company. I’m …………..
• I don’t think we have met. I’m …………..
LANGUAGE FUNCTION
Offering help
•Please take a seat while you are waiting.
•Can I get you something to drink?
•Would you like something to drink?
•Would you like a cup of coffee or tea?
•How would you like your coffee?
•Do you need anything?
LANGUAGE FUNCTION
Locating visitors
•Can I have your name please?
•Do you have an appointment?
•May I ask whom you wish to see?
•What is the purpose of your visit
please?
LANGUAGE FUNCTION
Managing waiting visitors
• One moment please.
• One second please.
• Would you mind waiting for a few moments?
• I’ll let Mr. Tony know you are here.
• Mrs. Laura will be here shortly.
• Mr. Howard will be with you in a minute.
• I’m afraid Dr. Lloyd is in a meeting right now. It should not be long.
LANGUAGE FUNCTION
Showing visitors around
•This way please.
•Follow me please.
•Please come with me.
•I’ll take you to the president’s office.
•I’ll show you around our factory.
LANGUAGE FUNCTION
Giving visitors directions
• Mr. Martin’s office is on the 5thfloor. It’s the second office on the left.
• Keep walking this way. The Human Resources Department is on your
right.
• The Meeting Room 3 is on the 2nd floor.
• The Marketing Dept. is on the 8th floor opposite the Sales
Department.
• You need to go upstairs. The conference room is on your left.
SMALL TALKS
SMALL TALKS
• Talking about a trip
•How was your trip?
•Did you have a nice trip?
•Did you have a good trip?
•How was your flight?
SMALL TALKS
Talking about places
•Have you been here before?
•What do you think of Marrakech?
•Is this your first time in Bangkok?
•Do you have time to look around the
city?
SMALL TALKS
•Talking about food
•Do you like Thai food?
•Do you like western food?
•Do you like spicy food?
•What kind of food do you like?
SMALL TALKS
•Talking about transportation
•How did you get here?
•Was it difficult to find our place?
•I hope the traffic is not too bad
for you.
SMALL TALK DIALOGUE
• Dialogue 1
• A: Did you have a good trip?
• B: The flight was delayed a bit but it was not too bad.
• Dialogue 2
• A: Did you find your way here all right?
• B: Actually, there was no problem at all. The
directions you gave me were very clear.
SMALL TALK DIALOGUE
• Dialogue 3
A: How’s the hotel? Is it ok?
B: It’s quite comfortable thanks.
• Dialogue 4
A: Can I get you something to drink?
B: Yes, please. Tea would be nice.
SMALL TALK DIALOGUE
• Dialogue 5
A: Is this your first time in Bangkok?
B: No, it was my third time actually.
A: How about the food here? Do you like it?
B: I love it. I love spicy food.
A: Oh I’m glad to hear that. I hope you enjoy your
stay here.
SMALL TALK DIALOGUE
• Dialogue 6
A: What was the weather like in London?
Was it cold?
B: Yes. It is much colder than here and it’s
quite windy.
A: I hope you don’t mind the heat here. It has
been raining quite a lot as well.
SMALL TALK DIALOGUE
• Dialogue 7
A: What do you think about
Chiangmai? Do you like it?
• B: Yes, quite a lot. It’s a beautiful city
and the people are very nice and
friendly.
•
SMALL TALK: Unsafe topics
salary, weather, news, sports, politics, food, marital status, religion,
appearance, jewellery, wealth, accommodation, age, trip, food, places
Safe topics for small talk
Unsafe topics for small talk
AT
•Specific Point/ Location
At the airpot/ at school / at university
•Social Events
At a conference/party/concert
•Fixed Expression
At home
IN
•Enclosed Spaces
In class /my bedroom / her bag
• Cities-Countries-TownsIn Rome / Usa / Manchester
• Transport (where you sit)
In a car / taxi / truck
• Surface
ON
On the table / Wall / floor
• Rivers/Coasts/Lakes/water
On River Thames/lake
• Means of Communication
On the internet/tv/Facebook
• Transport (where you can stand / walk)
On a train / bus / ship
• Fixed Expressions
On a farm
On the left / right
On holidays
GRAMMAR FOCUS
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•
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•
•
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•
•
Fill in the blanks with the appropriate prepositions given below.
in for
at
opposite
on
with
to
of
Mr. George will be …………… you shortly.
I’ll take you…………the Vice President’s office.
Would you mind waiting…………a moment?
The meeting room is…………your left.
The Human Resources Dept. is…………the 7th floor.
Miss Sarah will see you…………a minute.
The Production Dept. is…………the Purchasing Dept.
Dr. Simkin is …………the phone. He’ll be available soon.
Welcome…………our company. My name is Waree. I’m Mr. Jason’s secretary.
GRAMMAR FOCUS
•
•
•
•
•
•
•
•
•
•
•
Fill in the blanks with the appropriate prepositions given below.
in for
at
opposite
on
with
to
of
Mr. George will be … with …you shortly.
I’ll take you… to …the Vice President’s office.
Would you mind waiting… for …a moment?
The meeting room is… on …your left.
The Human Resources Dept. is… on …the 7th floor.
Miss Sarah will see you… in …a minute.
The Production Dept. is… in/ at …the Purchasing Dept.
Dr. Simkin is … on …the phone. He’ll be available soon.
Welcome… to …our company. My name is Waree. I’m Mr. Jason’s secretary.