Building Traffic For Your Hotel Website Dr. Magdy Mayouf Professor in Hotel Management and Marketing Faculty of Tourism and Hotels – Fayoum University Expected Session Contents What you are Expected to find in this Training Session Table of Contents 01 02 03 Why? How? Hotel Website Why Does a Hotel Need High Website Traffic? How to Get More Traffic to Your Hotel Website? Features Needed in Your Hotel Website 04 05 06 SEO E-mail marketing Social Media Marketing Hotels Website Search Engine Optimization. Steps to set up an email marketing strategy for your hotels. How to use social media Platforms Why Does a Hotel Need High Website Traffic? 01 Activity1: Individual Activity. List Two different reasons of why hotels need to build traffic to their website More Traffic Means More Direct Bookings. Even if your hotel web page conversion rate is low, with enough traffic you can increase your bookings, and fill up those rooms! It’s a numbers game at the end of the day. 5% of 1000 is more than 40% of 100. Direct Bookings Mean More Revenue if you optimise your hotel website you’ll save money on commissions. Once you regain direct booking that would otherwise have come through OTAs, you’re saving the extra 15-25% commission on each booking. Competing With your Brandjacking It’s no secret that OTAs are your frenemy. How to Get More Traffic to Your Hotel Website? 02 Activity2: Group Activity Describe your plan to get more traffic to your hotel website Paid Traffic Tools Hoteliers also have a lot of different platform options for advertising these days, including: Facebook ads (which can also be shown on Instagram) Paid search (pay-per-click, search engine results page, Google AdWords or Bing Ads) Metasearch Display banner ads YouTube ads Boosted pins on Pinterest Paid Traffic Tools Advertising as a means to drive traffic has its pros and cons: Advertising can provide a ―quick win‖ — if you’re targeting the right person with the right offer at the right time. Advertising is pretty easy to track. Pros Advertising requires a budget and most of the time, continuous testing. Advertising is not sustainable without a budget behind it. Advertising is not always worth it ( Follow its ROI ) Cons Earned Traffic Tools ―Earned media is any material written about you or your business that you haven't paid for or created yourself.‖ this material includes: Publicity. Backlinks. Reviews. Earned Traffic Tools Advertising as a means to drive traffic has its pros and cons: Very powerful, specially post- COVID. A big way to earn credibility and trust from potential hotel guests — and that helps you get more bookings. Hard to control. Hard to measure or Scale. Pros Cons Owned Traffic Tools There are just four things I want you to focus on within this; Your website. Your SEO. Your email marketing. Your social media. Owned Traffic Tools Advertising as a means to drive traffic has its pros and cons: You own it, and fully control it. Your marketing activities have low or no cost on it. It’s impact lasting for a longer time more than any other tool. Takes more time to be established. Takes more time to scale its impact. Pros Cons How To Create A Great Hotel Website? 03 Activity 3 : Group Activity What Features Do You Really Need in Your Hotel Website Features Needed in Your Hotel Website RESPONSIVE DESIGN. GREAT PHOTOGRAPHY. SPEED. BOOKING ENGINE LEAD CAPTURE. USEFUL, RELEVANT CONTENT. BUILT-IN SEO FUNCTIONALITY. SOCIAL PROOF. CONSISTENT BRANDING. COVID-19 INFO PAGE. Search Engine Optimisation 04 Activity 4 : Group Activity What Makes Your Website Appears in the first 10 results in search engine results page Organic and Paid Search Engine Results Stages involved in producing a search engine listing Choosing the Best SEO Keywords for your Hotels Best free keyword research tools • Google Keyword Planner • Google Trends • AdWord & SEO Keyword Permutation Generator • Wordtracker Scout • Keyword Tool • Answer the Public • SEMrush • Serpstat • SpyFu Choosing the Best SEO Keywords for your Hotels Search volume Keyword difficulty Choosing the Best SEO Keywords for your Hotels Keywords related to your hotel’s brand Keywords related to your hotel’s location or nearby sights Keywords related to your hotel’s amenities Keywords related to travel experiences Hotels On Page SEO Hotels Link Building Opportunities Start With A Listings Service The large online directories that hotels may recognize are Yellow Pages, Yelp, and Manta. Ask Your Existing Local Partners Take full advantage of your hotel’s membership with its local Chamber of Commerce, Convention & Visitors Bureau (CVB) and state tourism organization. Hotels Link Building Opportunities Ask Your Existing Local Partners Consider partnerships with shopping outlets, event centers, restaurants, or public transit. This provides additional opportunities to market your hotel and help you secure new backlinks. Earn Publicity Mentions in news articles, magazines, and newsletters are reputable sources for quality backlinks. E-mail marketing Steps for Hotels? 05 Activity 5 : Group Activity Discuss the ideal steps to set up an email marketing strategy for your hotels What makes hotel e-mail marketing so important? How to start email marketing for your hotel? Step 1: Build a list Inviting guests to join your email list during the booking process. Add a signup form to your website, offering some type of incentive to join the list. How to start email marketing for your hotel? Step 2: Segment your list You can have the following segments: • Domestic and international travellers • Luxury and business travellers • Preferences • Frequency and duration of visits • Deals and specials signups • Guests who have cancelled a booking How to start email marketing for your hotel? Step 3: Choose an email marketing tool Here’s a list of a few email marketing software for hotels that you can use: • Mailchimp • Sendgrid • Campaign Monitor • Aweber How to start email marketing for your hotel? Step 4: Ensure that your emails are branded • do not forget to add your logo, your property’s name and address, colours and fonts. • Use well designed branded templates. What types of emails can hotels send? What types of emails can hotels send? 1. Promotional emails 2. Highlighter emails 3. Event emails 4. Festival greeting emails 6. Feedback collection emails 7. Emails for abandoned bookings Social Media Marketing for Hotels 06 Activity 6 : individual Activity How Your Hotel Uses Social Media platforms? What are the best social media platforms for hotels? Get familiar with Social Media the platforms How to promote your hotel on social media When it comes to promoting your hotel on your chosen platforms, think of the three Cs: Consistency. You do need to be consistent, posting regularly, with a clear message that is consistent with your brand personality Creativity. you need to find a creative way to rise above the noise. Competition. Take a look at your competition to get ideas that inspire your own social media content How to promote your hotel on social media When it comes to promoting your hotel on your chosen platforms, think of the three Cs: Consistency. You do need to be consistent, posting regularly, with a clear message that is consistent with your brand personality Creativity. you need to find a creative way to rise above the noise. Competition. Take a look at your competition to get ideas that inspire your own social media content Thanks and Any Questions CREDITS: presentation template was Dr. MagdyThis Mayouf created by Slidesgo, including icons by Flaticon, E-mail: maa08@fayoum.edu.eg infographics & images by Freepik and illustrations by Stories Tel : 00201011655932