Sample Name
sample@sample.com ● Silver Spring, MD, 20989● 999999999 ● LinkedIn
SUMMARY OF QUALIFICATIONS
Motivated and eager to learn IT support professional with a strong foundation in technical concepts and customer
service. Proficient in various operating systems and applications, with a passion for troubleshooting and problemsolving. Seeking an IT support role to utilize my skills and gain hands-on experience in the field.
CORE STRENGTHS

Customer service

Software-Hardware troubleshooting

Help desk ticketing systems

Active directory user management

Office 365 management

Windows 10/11 administration
TECHNOLOGY PROFICIENCIES
NETWORKING: LAN, WAN, WI-FI, TCP/IP, DHCP, DNS, Cisco Devices
OPERATING SYSTEMS: Windows 10, 11, Server 2016, 2019, Linux OS
DESKTOP APPLICATIONS: Microsoft Office 365, Various Third-Party Applications
TICKETING SYSTEMS: ServiceNow, Spiceworks
REMOTE/SHADOWING: Zoom, SCCM Remote Tools, Webex
SECURITY: Windows Hardening, ManageEngine Patch Management, Symantec
CERTIFICATIONS: TestOut PC PRO, COMPTIA A+ (On-Going)
ADDITIONAL SKILLS: Azure Active Directory, Microsoft endpoint manager
PROFESSIONAL EXPERIENCE
JOBSKILLSHARE
2021 – present
IT Support Trainee Member
Active Directory User Management: As part of our internship. I designed and implemented a test environment using
Active Directory to manage user accounts and permissions. Conducted troubleshooting and resolved account issues.
Office 365 User Management: Implemented a test environment using Office 365 to manage user accounts and
permissions. Conducted troubleshooting and resolved issues related to email, calendar, and office 365 accounts.
Windows 10\11 Deployment: Implemented a Windows 10 deployment strategy in a practice lab using documentation.
Technical Documentation: Created technical documentation for various projects assigned by the IT Administrator.
Troubleshooting: Conducted troubleshooting on various lab projects, including identifying and resolving issues related
to networking, operating systems, and applications.
ACADEMIC QUALIFICATIONS
Modern IT Support Training / Certificate Verification Code: 147250-2469-53905
CompTIA A+