Bangladesh Finance Securities Limited (BFSL) Job Description: Operations Department Internship Seniority/ Job Grade: Intern Department: Operations Department (Ops) Position Summary: To support various works process of Ops department covering customer support and compliance. Providing solutions to customer issues and ensuring satisfaction, preparation & maintenance of compliance reports and effective follow-up to make sure efficient operation. JOB RESPONSIBILITIES: SN Responsibilities 1. To understand and explain investments benefits to prospective clients, RMs, colleagues. 2. Communication with existing and prospective clients and effective follow-up. Daily deposit/ withdrawal, receiving new account opening form, assisting BO account 3. opening formalities, facilitating relationship between clients and internal department, Meeting up client’s needs or queries, Letter/documents dispatchment., Dispersing dividend. Update daily list of Securities for Margin Clients, prepare daily over purchase report and 4. follow up, Dividend collection from issuer companies, Check bank reconciliation statement, prepare follow-up report on buy orders and sale orders. Run IPO process for both main board and SME platform, send letters as Margin Call to Margin 5. Clients, Execute Forced sale orders, Follow up on ICC report and observations, AML/CFT and STR Report to BFIU, Regulatory correspondence on compliance issues. REPORTING STRUCTURE: Intern Department Senior Person Managing Director Weight 10 10 30 50 50 Bangladesh Finance Securities Limited (BFSL) Critical Behavioral Competencies to Perform Job Service Mindset Financial Literacy Strong Communication Skills Strong Presentation Skills Strong Writing Skills Teamwork capabilities Computer proficiency Expertise in Microsoft office Software. Education & Experience Minimum bachelor’s degree in accounting, finance, statistics, economics, business administration or another related field from the reputed Universities. Related work experience not required. However, preferred candidate would be, those are skilled in Microsoft excel and have engagement with finance club & Marketing club. Need to communicate with peer companies to facilitate knowledge & information sharing. Communication with Internal control department and regulatory authorities. Related other internal departments External Communication Internal Communication