SAP Enterprise Asset Management Customer Connection – Continuous Improvements Dean Fitt Solution Manager, Enterprise Asset Management Walldorf, June 12th, 2012 Agenda Overview of the Customer Connection Program EAM Customer Connection Topics - Pilot EAM Customer Connection Topics - Cycle 2 Customer Connection Topics in related areas e.g. PS and PPM Make your voice heard - how can you get involved? Key Points to Take Home Questions © 2012 SAP AG. All rights reserved. Customer 2 Legal Disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. © 2011 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3 Agenda Overview of the Customer Connection Program EAM Customer Connection Topics - Pilot EAM Customer Connection Topics - Cycle 2 Customer Connection Topics in related areas e.g. PS and PPM Make your voice heard - how can you get involved? Key Points to Take Home Questions © 2012 SAP AG. All rights reserved. Customer 4 SAP’s customers ask for ways to influence SAP products How can I influence continuous improvement of SAP products? How can I co-innovate with SAP to shape the next products and releases? How can I share the vision of my future business with SAP? © 2012 SAP AG. All rights reserved. Customer 5 SAP offers three channels for customer influence, each with a different focus: Improvement Innovation Vision Today’s Solution Planned Solution Future Directions Customer Connection Customer Engagement Initiative Customer Advisory Councils Improvements Next Products and Solutions Strategic Concepts For more information: https://service.sap.com/influence © 2012 SAP AG. All rights reserved. Customer 6 Customer Connection for Continuous Improvement Objectives & Key Characteristics Improvement Today’s Solution Collaboration between Customer Communities and SAP to define Focus Topics, and collect and implement Improvement Requests • Improvement Requests provided by customers • Minimum 5 subscribed customers required per Improvement Request productive use directly after shipment expected • Transparency on decision and execution status Structured along Focus Topics: projects with fast cycle times and dedicated scope Incremental Improvements © 2012 SAP AG. All rights reserved. Supported by collaboration platform: Customer Connection Idea Place Customer 7 Lifecycle of a Customer Connection Focus Topic project (Example of one Focus Topic project cycle) Quarterly Cycle DEFINE Focus Topic Focus Topic Pool Customer Connection Council Meeting Collection of Focus Topic requests from User Groups Check criteria for a Focus Topic project Focus Topic Roadmap Selected Focus Topics Defined project start Transparent Decision Criteria based on: Market Demand, Customer Base, Active User Groups, Available Capacity RUN Focus Topic (one project per Focus Collaboration with Customers Topic) Kick- Off Call Final Call COLLECT Improvement Requests (~ 8 weeks) * The timeline may vary by Focus Topic © 2012 SAP AG. All rights reserved. Decision Meeting Delivery Call Selection Call SELECT DEVELOP USE Improvement Requests for Development Selected Improvement Requests in Customer Systems (~ 4 weeks) = Meeting with SAP and customers (< 6 months*) = SAP internal meeting Customer 8 Global tool to collect improvement requests Supported by Idea Place Basic Principles: Global and common • Common, restricted space for all participating Customer Communities • One global „Improvement Request Owner‟ • Global recruitment of „subscribed customers‟ Additional Information • User has to register and accept Terms of Use to get access to Customer Connection space • Help regarding tool/process & request access for CC Place via mail to: customer-connection@sap.com Public Idea Place (first registration only; content not relevant for Customer Connection): https://ideas.sap.com Customer Connection Idea Place: https://cw.sdn.sap.com/cw/community/ideas/cc (A step-by-step guidance how to get registered is provided in the appendix) © 2012 SAP AG. All rights reserved. Customer 9 Agenda Overview of the Customer Connection Program EAM Customer Connection Topics - Pilot EAM Customer Connection Topics - Cycle 2 Customer Connection Topics in related areas e.g. PS and PPM Make your voice heard - how can you get involved? Key Points to Take Home Questions © 2012 SAP AG. All rights reserved. Customer 10 Plant Maintenance (PM / EAM) Cycle 1 - PILOT Improvements delivered # Improvement Request Description Business Benefit Delivery 1 1. Enhancement of component and operation overview screen in EAM order Allow entry of all fields (and some more) of purchase requisition which are available on the details purchase data screen also on the overview screen for components and operations. The user does not have to navigate to the details screens of operation and components to enter specific fields or to access specific information. ERP 6.0 and higher Rescheduling of Maintenance Plans Automatically reschedule a maintenance plan after change of a maintenance cycle (of a package) of the strategy used in maintenance plans. Reduce the manual work and make it easier to find and support the optimal maintenance strategy for groups of equipment or functional locations. ERP 6.0 and higher Mass change of EAM order operations The order operation list (transaction IW37) is enhanced by mass change functionality for order operations. The user can change selected fields of operations for many orders with very few steps. ERP 6.0 and higher 2. 3. Notes – see note 1573936 (15.04.2011) Notes – see note 1553173 (15.04.2011) Notes – see note 1552769 (15.04.2011) Successful adoption of improvements by DSAG members. Decision to continue the pilot cycle with Focus Topic PM/EAM Cycle 2. 1 As planned in SAP‟s roadmap which might be subject to change © 2012 SAP AG. All rights reserved. Customer 11 Enhancement of order operation overview with additional fields © 2012 SAP AG. All rights reserved. System and User Status Displayed Scheduling fields Purchase Requisition Delivery Date Purchase Order Delivery Date ….. Customer 12 Enhancement of order component overview with additional fields © 2012 SAP AG. All rights reserved. Costing Relevance Field Purchase Requisition Delivery Date Purchase Order Delivery Date …. Customer 13 Rescheduling of Maintenance Plans © 2012 SAP AG. All rights reserved. Customer 14 Mass Change in Order Operations © 2012 SAP AG. All rights reserved. Customer 15 Agenda Overview of the Customer Connection Program EAM Customer Connection Topics - Pilot EAM Customer Connection Topics - Cycle 2 Customer Connection Topics in related areas e.g. PS and PPM Make your voice heard - how can you get involved? Key Points to Take Home Questions © 2012 SAP AG. All rights reserved. Customer 16 EAM Customer Connection Topics - Cycle 2 1. Estimated Cost on operation Level in Basic Order View 2. Classification Data in Lists 3. Document Flow Enhancements – Invoice 4. Document Flow Enhancements – Vendor, PO 5. DMS Documents in PM Order 6. Maintenance Plan Opening Horizon in Days 7. Mass Deactivation of Measuring Points and Counters © 2012 SAP AG. All rights reserved. Customer 17 Focus Topic PM/EAM Cycle 2 – DELIVERED Nr. Headline Description Status 1 PM-110 Enable basic order view with all existing screens, especially the cost overview Enhance the work order view to a variable view that supports all existing sub-screens especially the cost information DELIVERED Note 1703800 2 PM-117 Display classification data in FL/EQ lists: Display classification data in FL/EQ lists: save user layout settings, show all characteristics DELIVERED Note 1674343 3 PM-082 Include incoming invoice document in document flow of order 4 PM-097 Display additional information in document flow In the document flow of the work order the goods receipt and invoice should be displayed with the ID and the possibility to navigate to these documents DELIVERED Display additional information in document flow, such as vendor name, PO description DELIVERED Note 1674883 Note 1674883 5 PM-087 Link DMS documents to maintenance orders Enable the link to DMS for work orders without reference to notification or technical object DELIVERED Note 1673999 6 PM-091-04 Enable possibility to enter opening horizon in calendar days Enable possibility to enter opening horizon in calendar days and not only as % of maintenance cycle DELIVERED Note 1665158 7 1 2 Defence Industry Group (DEIG) Deactivation of measurement points / counters via list As planned in SAP‟s roadmap which might be subject to change If planned feature being made available by SAP © 2012 SAP AG. All rights reserved. Note 1664764 Customer 18 Estimated Costs in Basic Order View Operational Account Assignment (OAA) shipped with EHP5 © 2012 SAP AG. All rights reserved. Customer 19 Estimated Costs in Web Dynpro © 2012 SAP AG. All rights reserved. Customer 20 Operational Account Assignment in Web Dynpro Account Assignment at Operation Level Entry of Estimated Costs Settlement at Operational Level © 2012 SAP AG. All rights reserved. Customer 21 Classification Data in Lists > 20 Characteristics © 2012 SAP AG. All rights reserved. Customer 22 Enhancements in PM Order Document Flow © 2012 SAP AG. All rights reserved. Display Invoice, Service Entry Sheet, RFQ Double Click displays document Additional Information in columns Add other columns via BADI No Detail information in bottom screen area System and User specific ALV Layout Customer 23 DMS Documents in PM Order Header and Operation Allocate existing Documents to PM order / operation Creation of new documents out of PM Order Display of multiple original in one document Display documents allocated to Functional Location, Equipment, Assembly, Notification ALV © 2012 SAP AG. All rights reserved. Customer 24 DMS Documents in PM Order Header and Operation – Web Dynpro © 2012 SAP AG. All rights reserved. Customer 25 Maintenance Plan Opening Call Horizon in Days © 2012 SAP AG. All rights reserved. Customer 26 Mass Deactivation of Measuring Points and Counters © 2012 SAP AG. All rights reserved. Customer 27 Agenda Overview of the Customer Connection Program EAM Customer Connection Topics - Pilot EAM Customer Connection Topics - Cycle 2 Customer Connection Topics in related areas e.g. PS and PPM Make your voice heard - how can you get involved? Key Points to Take Home Questions © 2012 SAP AG. All rights reserved. Customer 28 Data as of May 10, 2012 Customer Connection Together Successful! Improvements delivered to customers 350 66 Accepted Focus Topics 300 300* 16 Completed Focus Topics 132 Delivered Improvements 250 4.614 Note Downloads by 902 customers 200 3.126 SAP Idea Place Users IRs delivered Today 150 Trend 124 100 100 48 50 21 0 2 Q4/2010 Q1/2011 0 Q2/2011 Q3/2011 Q4/2011 Q1/2012 Q2/2012 Q3/2012 Q4/2012 * Approximations based on data according to SAP's roadmap and on the experience gained in 2011 - might be subject to change © 2012 SAP AG. All rights reserved. Customer 29 Completed Focus Topics as of April 2012 (= all selected improvements delivered): • DI Industrial Machinery & Components • Product Lifecycle Management (PLM)* • PLM CAD Integration • PLM Portfolio and Project Management (PPM) • PLM Project System (PS) • PLM Web UI / Guided Structure Synchronization • Transportation • Public Management Sector – Administration © 2012 SAP AG. All rights reserved. • Healthcare • PM / EAM – Pilot • PM / EAM – Cycle 2 • Manufacturing • CRM Execution Cycle 1 & 2 • CRM – DSAG Topics • CRM – Territory Management • CRM – Groupware • CRM – Marketing • CRM – Service & Cross Customer 30 Customer Connection Rolling 4 Quarter Roadmap Focus Topics – Collect and Develop phases CRM - Cycle 3 Enterprise Performance Management - BFC Enterprise Performance Management - BPC Enterprise Portal Enterprise Portal Cycle 2 Environmental Health & Safety – Product Safety Financial External Financial External Cycle 2 GRC - Access Control HCM Netweaver MDM PLM - CAD Integration Cycle 2 PLM - PPM Cycle 2 PM/EAM (Plant Maintenance Cycle 2) PM/EAM (Plant Maintenance Cycle 3) Quality Management - LIMS Real Estate Management Supplier Network Collaboration Supplier Relationship Management Visual Composer Workflow Q2 2012 © 2012 SAP AG. All rights reserved. Q3 2012 Q4 2012 Q1 2013 Customer 31 Customer Connection Rolling 4 Quarter Roadmap Focus Topics – Collect and Develop phases Industries Automotive… Banking (ERP - based) - Banking Current Accounts Banking (ERP - based) - Consumer and Mortage Loans Consumer Products - CRM DI Cross Topic - APO gATP DI Cross Topic - Shop Floor Dispatcher Healthcare Cycle 2 Insurance Media - Advertisement Management, Media Sales Mobile Defense and Security Public Sector - Collection and Disbursement Public Sector - Position Budgeting and Control Public Sector - Student Lifecycle Management Public Sector - Tax and Revenue Management Utilities - CRM for Utilities Utilities - Meter to Bill Utilities (Focus Topics to be defined) 6 Focus Topics in Retail Q2 2012 © 2012 SAP AG. All rights reserved. Q3 2012 Q4 2012 Q1 2013 Customer 32 Delivered Enhancements with Customer Connection in Project System (PS) 3250 Check Report for Project Archiving. See SAP Note 1631113 3251 Enhanced Selection Options in Archiving of Project Related Objects. See SAP Note 1624992 3430 Enable Transfer of additional fields from WBS elements to AuC. See SAP Note 1623523 3234 Object Currency in Project Planning Board and Structure Overviews. See SAP Note 1628596 3412 Inheritance of ACLs in case of non exploded hierarchy and intermediate save. See SAP Note 1623647 For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1628475 bundles all notes. © 2012 SAP AG. All rights reserved. Customer 33 Object Currency in Project Planning Board and Structure Overviews Additional fields available for display of financial data in object currency. © 2012 SAP AG. All rights reserved. Customer 34 Check Report for Project Archiving ALV based detailed list of project related objects, which prohibit setting of deletion flags respectively indicators. Hotspots can be used to access the objects directly from the log. © 2012 SAP AG. All rights reserved. Customer 35 Enhanced Selection Options in Archiving of Project Related Objects in PM, MM Enhanced reports: • Enhanced Selection Screens in order to select / deselct objects based on project assignments. Example: Purchase Orders Plant Maintenance and Service Orders: RIARCORSEL: Initial Run RIARCORWRS: Write Program • Material Management Objects : RM06EV70 : Pre Processing Purchasing Document (EKKO) RM06EV47: Pre Processing Purchasing Document (EKKO) RM06EW70: Write Purchasing Document (EKKO) RM08RW47: MM Invoice (RBKP) RM07MARCS: Material Documents (MKPF/MSEG) RM06BV70: EBAN Pre-processing RM06BW70: EBAN Write Enhancements for Additional Archiving Objects Planned © 2012 SAP AG. All rights reserved. Customer 36 Delivered Enhancements with Customer Connection in Portfolio and Project Management (PPM) 3347 Red Amber Green (RAG) values need to be transferred from a sub-project to the main project 3350 Transfer the set of dates (start/finish/buffer/ …) from the sub-project 3634 Easier adjustment of the authorization after user changes 3374 Find and replace function of resources in a project or in work packages of a project. 3364 Number generator for project numbers 3388 Plan dates should not be overwritten with actual dates 3401 Create new tasks in between a list of tasks 3447 It should be possible to relate structure components like phase types, task types, etc. to the project type 3508 The cross project resource management process should be improved (less clicks) 3636 Delta extractor for both Role Demand data within PRO and PFM and the remaining BI extractors 3501 More than 20 customer fields with id conversion for the portfolio management for dashboards 3641 More fields of the operational project should be available in the project template1 3345 Transfer more/all information of a mirrored task to the respective project1 For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1631964 bundles all notes. 1In addition to the planned development © 2012 SAP AG. All rights reserved. Customer 37 Delivered Enhancements with Customer Connection in CAD Desktop 3002 Progress-Indicator during (multithreaded) mass check-out 3001 3001.1 Improve CAD Desktop Checkout/in Assistant: capabilities to sort, filter, find/search, resolve conflicts. 3001 3001.2 Check-Out should always be possible, open sessions are prioritized. Incomplete loading should be also possible. See SAP Notes 1613502, 1624445. 3001 3001.3 Preconfigured rules to resolve conflicts in advance. 3001 3001.4 Only save/buffer objects which have been changed. See SAP Notes 1619002, 1622814. 3001 3001.5 Loading-options should be considered on all views and rfc calls. 2853 Enhance CAD Desktop Search - Combine multiple Search-Options using "OR" Search Operator. See SAP Note 1601246 . 3005 Indicate in Where-Used List if document structures exist, but user has insufficent authorizations to view. See SAP Note 1600088 . 2856 Usability of CAD Desktop - CAD View (Filter for Documents) 3003 CAD Desktop - Improve usability when opening into different CAD views. See Sap Note 1598753 . 3006 Improved Performance when switching between CAD Desktop Views 3004 CAD Desktop - RFC for creating Document Info Record through direct user input. See SAP Note 1606982 . For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1614911 bundles all notes. © 2012 SAP AG. All rights reserved. Customer 38 Delivered Enhancements with Customer Connection in PLM Web UI and Guided Structure Synchronization 3720 Object independent search / Class Hierarchy Pushbutton - Note 1631000 3766 Document info record: Graphical display of the status - Note 1631323 3399 Search: Navigate directly to a page in Search Result List - Note 1630323 2858 BADIExtension for Creating Documents -> Assign Class - Note 1630404 3720 Object independent Search - Note 1630307 3527 Electronic Signature in PLM Web UI Inbox - Note 1643594 3527 Electronic Signature for Engineering Record PLM Web UI - Note 1643197 For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1643532 bundles all notes. © 2012 SAP AG. All rights reserved. Customer 39 Improvement Finder Find delivered improvements easily by using: www.sapimprovementfinder.com © 2012 SAP AG. All rights reserved. Customer 40 Agenda Overview of the Customer Connection Program EAM Customer Connection Topics - Pilot EAM Customer Connection Topics - Cycle 2 Customer Connection Topics in related areas e.g. PS and PPM Make your voice heard - how can you get involved? Key Points to Take Home Questions © 2012 SAP AG. All rights reserved. Customer 41 Customer Connection: How can customers get involved? Get involved in ongoing Focus Topics Check current Focus Topic roadmap with User Group board (monthly update provided) Inform User Group board for being involved in the project milestone communication Use Idea Place as the only communication platform: Propose your Focus Topic Establish your INFLUENCING Network Align on common needs Propose a Focus Topic by sending the completed template document to SAP Await SAP decision (Focus Topic requestor is informed first) Get registered Submit your improvement requests Subscribe to improvement requests Collaborate with customers on improvements world-wide © 2012 SAP AG. All rights reserved. Customer 42 Agenda Overview of the Customer Connection Program EAM Customer Connection Topics - Pilot EAM Customer Connection Topics - Cycle 2 Customer Connection Topics in related areas e.g. PS and PPM Make your voice heard - how can you get involved? Key Points to Take Home Questions © 2012 SAP AG. All rights reserved. Customer 43 Key Points to Take Home Customer Connection is the channel for customers to influence improvement topics EAM Customer Connection Pilot very successful EAM Customer Connection Topics - Cycle 2 delivered Customer Connection Topics in related areas e.g. PS and PPM are also available Get registered on Idea Place to participate © 2012 SAP AG. All rights reserved. Customer 44 Appendix Further Details on PLM Focus Topics in Customer Connection 1. Project System 2. Portfolio and Project Management 3. CAD Desktop 4. PLM Web UI / Guided Structure Synchronization © 2012 SAP AG. All rights reserved. Customer 46 Delivered Enhancements with Customer Connection in Project System 3250 Check Report for Project Archiving. See SAP Note 1631113 3251 Enhanced Selection Options in Archiving of Project Related Objects. See SAP Note 1624992 3430 Enable Transfer of additional fields from WBS elements to AuC. See SAP Note 1623523 3234 Object Currency in Project Planning Board and Structure Overviews. See SAP Note 1628596 3412 Inheritance of ACLs in case of non exploded hierarchy and intermediate save. See SAP Note 1623647 For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1628475 bundles all notes. © 2012 SAP AG. All rights reserved. Customer 47 Delivered Enhancements with Customer Connection in Portfolio and Project Management 3347 Red Amber Green (RAG) values need to be transferred from a sub-project to the main project 3350 Transfer the set of dates (start/finish/buffer/ …) from the sub-project 3634 Easier adjustment of the authorization after user changes 3374 Find and replace function of resources in a project or in work packages of a project. 3364 Number generator for project numbers 3388 Plan dates should not be overwritten with actual dates 3401 Create new tasks in between a list of tasks 3447 It should be possible to relate structure components like phase types, task types, etc. to the project type 3508 The cross project resource management process should be improved (less clicks) 3636 Delta extractor for both Role Demand data within PRO and PFM and the remaining BI extractors 3501 More than 20 customer fields with id conversion for the portfolio management for dashboards 3641 More fields of the operational project should be available in the project template1 3345 Transfer more/all information of a mirrored task to the respective project1 For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1631964 bundles all notes. 1In addition to the planned development © 2012 SAP AG. All rights reserved. Customer 48 Delivered Enhancements with Customer Connection in CAD Desktop 3002 Progress-Indicator during (multithreaded) mass check-out 3001 3001.1 Improve CAD Desktop Checkout/in Assistant: capabilities to sort, filter, find/search, resolve conflicts. 3001 3001.2 Check-Out should always be possible, open sessions are prioritized. Incomplete loading should be also possible. See SAP Notes 1613502, 1624445. 3001 3001.3 Preconfigured rules to resolve conflicts in advance. 3001 3001.4 Only save/buffer objects which have been changed. See SAP Notes 1619002, 1622814. 3001 3001.5 Loading-options should be considered on all views and rfc calls. 2853 Enhance CAD Desktop Search - Combine multiple Search-Options using "OR" Search Operator. See SAP Note 1601246 . 3005 Indicate in Where-Used List if document structures exist, but user has insufficent authorizations to view. See SAP Note 1600088 . 2856 Usability of CAD Desktop - CAD View (Filter for Documents) 3003 CAD Desktop - Improve usability when opening into different CAD views. See Sap Note 1598753 . 3006 Improved Performance when switching between CAD Desktop Views 3004 CAD Desktop - RFC for creating Document Info Record through direct user input. See SAP Note 1606982 . For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1614911 bundles all notes. © 2012 SAP AG. All rights reserved. Customer 49 Delivered Enhancements with Customer Connection in PLM Web UI and Guided Structure Synchronization 3720 Object independent search / Class Hierarchy Pushbutton - Note 1631000 3766 Document info record: Graphical display of the status - Note 1631323 3399 Search: Navigate directly to a page in Search Result List - Note 1630323 2858 BADIExtension for Creating Documents -> Assign Class - Note 1630404 3720 Object independent Search - Note 1630307 3527 Electronic Signature in PLM Web UI Inbox - Note 1643594 3527 Electronic Signature for Engineering Record PLM Web UI - Note 1643197 For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1643532 bundles all notes. © 2012 SAP AG. All rights reserved. Customer 50 Further Details on EAM Pilot Topics in Customer Connection 1. Enhancement of component and operation overview screen in EAM order 2. Rescheduling of Maintenance Plans 3. Mass change of EAM order operations © 2012 SAP AG. All rights reserved. Customer 51 Fields from Purchase Requisition in Operation/Component Overview You can include various purchase requisition fields for external processing in the operation overview and component overview of the order. You can also enter values if required. This has the advantage that you no longer have to go to detail processing In the basic order view, general task list, and list transactions, you cannot use the additional purchase requisition fields. Furthermore, the purchase requisition memo and the technical contact person cannot be shown in the overviews. Features The number and item of a purchase requisition and its related purchase order are display fields, whereas other fields are ready for input. If you double-click the purchase requisition or purchase order you navigate to the purchase requisition or purchase order. If there is more than one purchase order for a purchase requisition, the system shows an asterisk (*) instead of the purchase order number. If you change address data in a purchase requisition for services, this data is not reflected in the operation overview and component overview. Note also that more than one purchase order may exist for a purchase requisition item. In this case, the delivery date of the purchase order is displayed in one of the following ways in the operation overview and component overview, depending on the conversion of the date domain: .Special Features in the Operation Overview In the operation overview, the fields System Status and User Status are also displayed. These contain the various status abbreviations in text form. The scheduling fields for setting restrictions are input fields. Furthermore, the delivery date of the purchase requisition and the delivery date of the purchase order are displayed. In service operations, the system also reads the field values for the overall limit, the no limit indicator, the expected value, and the free limit, and displays them in the operation overview, provided that they have been maintained in the Services (MM-SRV) component. Special Features in the Component Overview In the component overview, the Costing Relevance field is offered as a dropdown box for input. The delivery date of the purchase requisition, the delivery date of the purchase order, and the requirement date are display fields. © 2012 SAP AG. All rights reserved. Customer 52 Rescheduling of Maintenance Plans After Changing Maintenance Strategy Maintenance plans can be rescheduled automatically if a maintenance strategy is changed in your productive system. This means, for example, that the changed maintenance cycle is transferred to the next scheduled dates of all active maintenance plans according to the cycle. It may be necessary for you to change a maintenance strategy. Since a maintenance strategy can be used in several maintenance plans, all the changes that affect a maintenance package are copied to all maintenance plans to which the strategy is assigned. However, you must adjust the dates for all affected maintenance plans manually. This function enables you to reschedule maintenance plans automatically if a maintenance strategy is changed in your productive system. This means, for example, that the changed maintenance cycle is transferred to the next scheduled dates of all active maintenance plans according to the cycle. Features When you save your changes to a maintenance strategy, the system asks if you want the maintenance plans to be rescheduled: • • If not, this is the end of the process, and you have to adjust the maintenance plans manually. If you choose "Yes", the system selects and lists all active maintenance plans that use the changed maintenance strategy. You can now decide between the following options for each maintenance plan: • • The changed maintenance strategy is to apply after the last planned date. The changed maintenance strategy is not to apply until after the next planned date. The system reschedules the active maintenance plans according to your selection. It uses existing data to determine the last maintenance package used, and uses the original call date as a basis. The system takes both the shift factor and the confirmation date into account. It ignores any existing offsets (shifts as compared with the original plan). The system deletes any outstanding schedule records. It only reschedules the maintenance plans that fulfill the following criteria: • • Maintenance plans for which scheduling has run at least once Maintenance plans that have at least one call waiting Maintenance plans that are not selected are locked for all changes and scheduling. You have to reschedule these later. Note: Changes to scheduling parameters and cycle modification factors at maintenance item level are not covered. © 2012 SAP AG. All rights reserved. Customer 53 Mass Change in Order Operations In list editing, you can change the field contents of different fields for several order operations at the same time. You can execute the mass change directly or in the background. You can use this function in list editing to change the field contents of different fields for several order operations at the same time. You can execute this mass change directly or in the background. On various tabs, which correspond to the tabs in an order operation, you can select the fields that you want to change, and specify the new value. Recommendation To keep an overview, form small logical units of fields that you want to change. If an order is locked by another user, or the operation change that you desire is not possible (for example, because a required field would be deleted), the system terminates the mass change. Prerequisites You have used list editing to create a list of order operations to be processed. © 2012 SAP AG. All rights reserved. Customer 54 For all Improvements and Innovations available from SAP, visit Service Marketplace Page https://service.sap.com/findinnovation Key characteristics Combines tools for retrieving relevant information Guides users to the tool which fits their specific information needs Contains links to other related sites and information © 2012 SAP AG. All rights reserved. Customer 55 Legal agreements in customer connection Kick-off Call Focus Topic defined Final Call Decision Delivery Call 2 weeks Collect Select • Individual per customer, etc. Confidentiality SAP commitment to deliver Intellectual Property 3rd party litigation/platform Usage Develop Feedback Agreement (FBA)2 Terms of Use (ToU) • • • • Selection Call • • • • • Per Company 5 years Confidentiality SAP commit. Intell. Property Use CPS³ Other Cust. Com. • Individual per person • • • • Confidentiality SAP commit. Intell. Property Security Place Terms of Use Set framework to Handle IP, confidentiality, SAP commitment, 3 rd party liability 2 Feedback Agreement Set framework to Handle IP, confidentiality, SAP commitment per IR Owner ³ Confidentiality and Privacy Statement (also known as “C user Agreement” 1 Idea © 2012 SAP AG. All rights reserved. Customer 56 The collect phase: Customer roles and responsibilities (per request) Automatically assigned to the customer posting the Improvement Request • Post the initial Improvement Request • Promote for Subscribing and Voting • Check and consolidate comments • Central point of contact for SAP throughout the process • Support development phase: specification, test, validation Minimum 5 companies required represented by maximum one employee per Improvement Request • Subscribe to Improvement Request in Idea Place • Plan for productive use • Support development phase: specification, test, validation (optional) • Become an active reference (optional) All customers with access to the Customer Connection Idea Place • Vote, comment and get informed on submitted Improvement Requests © 2012 SAP AG. All rights reserved. Improvement request owner Subscribed customers Others Customer 57 Customer Connection Idea Place How users get access Prerequisites S- or P-User ID is necessary User needs specific access rights to see the private Customer Connection Space Activate your User Profile (once): 1. Log in to the SAP Collaboration Network with your S-User ID (http://scn.sap.com) 2. Log in to the SAP Collaboration Workplace with your S-User ID (http://cw.sap.com) 3. Access to the Customer Connection Collaboration Workspace https://cw.sdn.sap.com/cw/community/ideas/cc 4. Send your e-mail address combined with User ID and User Group to customer-connection@sap.com 5. Final confirmation by SAP © 2012 SAP AG. All rights reserved. Customer 58 About Focus Topics and Improvement Requests Focus Topic Improvement Request Improvement Request Improvement Request Improvement Request ... Defined alternatively & separately for – Product/solution – Industry – Business process Proposed, analyzed, and agreed between customer communities and SAP Dedicated to a defined Focus Topic Owned by customers Led by requesting customer (owner) Voted on by members of customer communities Selected by SAP Jointly executed by customers and SAP Delivered via Notes and Support Packages Source: GUGO © 2012 SAP AG. All rights reserved. Customer 59 © 2012 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of Microsoft Corporation. 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Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems Inc. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc. Sybase is an SAP company. HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarks of Crossgate AG in Germany and other countries. Crossgate is an SAP company. Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. IOS is a registered trademark of Cisco Systems Inc. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registered trademarks of Research in Motion Limited. © 2012 SAP AG. All rights reserved. Customer 60