SAP Enterprise Asset Management
Customer Connection – Continuous Improvements
Dean Fitt
Solution Manager, Enterprise Asset Management
Walldorf, June 12th, 2012
Agenda
 Overview of the Customer Connection Program
 EAM Customer Connection Topics - Pilot
 EAM Customer Connection Topics - Cycle 2
 Customer Connection Topics in related areas e.g. PS and PPM
 Make your voice heard - how can you get involved?
 Key Points to Take Home
 Questions
© 2012 SAP AG. All rights reserved.
Customer
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Legal Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed
without the permission of SAP. This presentation is not subject to your license agreement or any other
service or subscription agreement with SAP. SAP has no obligation to pursue any course of business
outlined in this document or any related presentation, or to develop or release any functionality mentioned
therein. This document, or any related presentation and SAP's strategy and possible future
developments, products and or platforms directions and functionality are all subject to change and may be
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commitment, promise or legal obligation to deliver any material, code or functionality. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied
warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for
informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for
errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or
gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual
results to differ materially from expectations. Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of their dates, and they should not be relied upon in
making purchasing decisions.
© 2011 SAP AG. All rights reserved.
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
3
Agenda
 Overview of the Customer Connection Program
 EAM Customer Connection Topics - Pilot
 EAM Customer Connection Topics - Cycle 2
 Customer Connection Topics in related areas e.g. PS and PPM
 Make your voice heard - how can you get involved?
 Key Points to Take Home
 Questions
© 2012 SAP AG. All rights reserved.
Customer
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SAP’s customers ask for ways to influence SAP products
How can I influence continuous
improvement of SAP products?
How can I co-innovate with SAP
to shape the next products and releases?
How can I share the vision
of my future business with SAP?
© 2012 SAP AG. All rights reserved.
Customer
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SAP offers three channels for customer influence,
each with a different focus:
Improvement
Innovation
Vision
Today’s Solution
Planned Solution
Future Directions
Customer Connection
Customer
Engagement Initiative
Customer Advisory
Councils
Improvements
Next Products and
Solutions
Strategic Concepts
For more information: https://service.sap.com/influence
© 2012 SAP AG. All rights reserved.
Customer
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Customer Connection for Continuous Improvement
Objectives & Key Characteristics
Improvement
Today’s Solution
Collaboration between Customer Communities and SAP to define Focus
Topics, and collect and implement Improvement Requests
• Improvement Requests provided by customers
• Minimum 5 subscribed customers required per Improvement Request productive use directly after shipment expected
• Transparency on decision and execution status
Structured along Focus Topics: projects with fast cycle times and dedicated
scope
Incremental
Improvements
© 2012 SAP AG. All rights reserved.
Supported by collaboration platform:
Customer Connection Idea Place
Customer
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Lifecycle of a Customer Connection Focus Topic project
(Example of one Focus Topic project cycle)
Quarterly
Cycle
DEFINE Focus Topic
Focus Topic Pool
Customer Connection Council Meeting
Collection of Focus Topic
requests from User Groups
Check criteria for a Focus
Topic project
Focus Topic Roadmap
Selected Focus Topics
Defined project start
Transparent Decision Criteria
based on: Market Demand, Customer Base, Active
User Groups, Available Capacity
RUN Focus Topic
(one project per Focus
Collaboration with Customers
Topic)
Kick- Off Call
Final Call
COLLECT
Improvement Requests
(~ 8 weeks)
* The timeline may vary by Focus Topic
© 2012 SAP AG. All rights reserved.
Decision Meeting
Delivery Call
Selection Call
SELECT
DEVELOP
USE
Improvement Requests for
Development
Selected Improvement
Requests
in Customer
Systems
(~ 4 weeks)
= Meeting with SAP and customers
(< 6 months*)
= SAP internal meeting
Customer
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Global tool to collect improvement requests
Supported by Idea Place
Basic Principles: Global and common
• Common, restricted space for all participating Customer
Communities
• One global „Improvement Request Owner‟
• Global recruitment of „subscribed customers‟
Additional Information
• User has to register and accept Terms of Use to get
access to Customer Connection space
• Help regarding tool/process & request access for CC
Place via mail to:
customer-connection@sap.com
Public Idea Place (first registration only; content not relevant for Customer Connection): https://ideas.sap.com
Customer Connection Idea Place: https://cw.sdn.sap.com/cw/community/ideas/cc
(A step-by-step guidance how to get registered is provided in the appendix)
© 2012 SAP AG. All rights reserved.
Customer
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Agenda
 Overview of the Customer Connection Program
 EAM Customer Connection Topics - Pilot
 EAM Customer Connection Topics - Cycle 2
 Customer Connection Topics in related areas e.g. PS and PPM
 Make your voice heard - how can you get involved?
 Key Points to Take Home
 Questions
© 2012 SAP AG. All rights reserved.
Customer
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Plant Maintenance (PM / EAM) Cycle 1 - PILOT
Improvements delivered
#
Improvement Request
Description
Business Benefit
Delivery 1
1.
Enhancement of component
and operation overview screen
in EAM order
Allow entry of all fields (and some more) of purchase
requisition which are available on the details
purchase data screen also on the overview screen
for components and operations.
The user does not have to navigate to the details
screens of operation and components to enter specific
fields or to access specific information.
ERP 6.0 and higher
Rescheduling of Maintenance
Plans
Automatically reschedule a maintenance plan after
change of a maintenance cycle (of a package) of the
strategy used in maintenance plans.
Reduce the manual work and make it easier to find and
support the optimal maintenance strategy for groups of
equipment or functional locations.
ERP 6.0 and higher
Mass change of EAM order
operations
The order operation list (transaction IW37) is
enhanced by mass change functionality for order
operations.
The user can change selected fields of operations for
many orders with very few steps.
ERP 6.0 and higher
2.
3.
Notes – see note 1573936 (15.04.2011)
Notes – see note 1553173 (15.04.2011)
Notes – see note 1552769 (15.04.2011)
Successful adoption of improvements by DSAG members.
Decision to continue the pilot cycle with Focus Topic PM/EAM Cycle 2.
1 As
planned in SAP‟s roadmap which might be subject to change
© 2012 SAP AG. All rights reserved.
Customer
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Enhancement of order operation overview with additional fields





© 2012 SAP AG. All rights reserved.
System and User Status Displayed
Scheduling fields
Purchase Requisition Delivery Date
Purchase Order Delivery Date
…..
Customer
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Enhancement of order component overview with additional fields




© 2012 SAP AG. All rights reserved.
Costing Relevance Field
Purchase Requisition Delivery Date
Purchase Order Delivery Date
….
Customer
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Rescheduling of Maintenance Plans
© 2012 SAP AG. All rights reserved.
Customer
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Mass Change in Order Operations
© 2012 SAP AG. All rights reserved.
Customer
15
Agenda
 Overview of the Customer Connection Program
 EAM Customer Connection Topics - Pilot
 EAM Customer Connection Topics - Cycle 2
 Customer Connection Topics in related areas e.g. PS and PPM
 Make your voice heard - how can you get involved?
 Key Points to Take Home
 Questions
© 2012 SAP AG. All rights reserved.
Customer
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EAM Customer Connection Topics - Cycle 2
1.
Estimated Cost on operation Level in Basic Order View
2.
Classification Data in Lists
3.
Document Flow Enhancements – Invoice
4.
Document Flow Enhancements – Vendor, PO
5.
DMS Documents in PM Order
6.
Maintenance Plan Opening Horizon in Days
7.
Mass Deactivation of Measuring Points and Counters
© 2012 SAP AG. All rights reserved.
Customer
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Focus Topic PM/EAM Cycle 2 – DELIVERED
Nr.
Headline
Description
Status
1
PM-110 Enable basic order view with all existing screens,
especially the cost overview
Enhance the work order view to a variable view that supports all
existing sub-screens especially the cost information
DELIVERED
Note 1703800
2
PM-117 Display classification data in FL/EQ lists:
Display classification data in FL/EQ lists: save user layout settings,
show all characteristics
DELIVERED
Note 1674343
3
PM-082 Include incoming invoice document in document
flow of order
4
PM-097 Display additional information in document flow
In the document flow of the work order the goods receipt and
invoice should be displayed with the ID and the possibility to
navigate to these documents
DELIVERED
Display additional information in document flow, such as vendor
name, PO description
DELIVERED
Note 1674883
Note 1674883
5
PM-087 Link DMS documents to maintenance orders
Enable the link to DMS for work orders without reference to
notification or technical object
DELIVERED
Note 1673999
6
PM-091-04 Enable possibility to enter opening horizon in
calendar days
Enable possibility to enter opening horizon in calendar days and
not only as % of maintenance cycle
DELIVERED
Note 1665158
7
1
2
Defence Industry Group (DEIG)
Deactivation of measurement points / counters via list
As planned in SAP‟s roadmap which might be subject to change
If planned feature being made available by SAP
© 2012 SAP AG. All rights reserved.
Note 1664764
Customer
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Estimated Costs in Basic Order View
Operational Account
Assignment (OAA) shipped
with EHP5
© 2012 SAP AG. All rights reserved.
Customer
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Estimated Costs in Web Dynpro
© 2012 SAP AG. All rights reserved.
Customer
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Operational Account Assignment in Web Dynpro
 Account Assignment at Operation Level
 Entry of Estimated Costs
 Settlement at Operational Level
© 2012 SAP AG. All rights reserved.
Customer
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Classification Data in Lists > 20 Characteristics
© 2012 SAP AG. All rights reserved.
Customer
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Enhancements in PM Order Document Flow






© 2012 SAP AG. All rights reserved.
Display Invoice, Service Entry Sheet, RFQ
Double Click displays document
Additional Information in columns
Add other columns via BADI
No Detail information in bottom screen area
System and User specific ALV Layout
Customer
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DMS Documents in PM Order Header and Operation
 Allocate existing Documents to PM order /
operation
 Creation of new documents out of PM Order
 Display of multiple original in one document
 Display documents allocated to Functional
Location, Equipment, Assembly, Notification
 ALV
© 2012 SAP AG. All rights reserved.
Customer
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DMS Documents in PM Order Header and Operation – Web Dynpro
© 2012 SAP AG. All rights reserved.
Customer
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Maintenance Plan Opening Call Horizon in Days
© 2012 SAP AG. All rights reserved.
Customer
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Mass Deactivation of Measuring Points and Counters
© 2012 SAP AG. All rights reserved.
Customer
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Agenda
 Overview of the Customer Connection Program
 EAM Customer Connection Topics - Pilot
 EAM Customer Connection Topics - Cycle 2
 Customer Connection Topics in related areas e.g. PS and PPM
 Make your voice heard - how can you get involved?
 Key Points to Take Home
 Questions
© 2012 SAP AG. All rights reserved.
Customer
28
Data as of May 10, 2012
Customer Connection
Together Successful!
Improvements delivered to customers
350
66 Accepted Focus Topics
300
300*
16 Completed Focus Topics
132 Delivered Improvements
250
4.614 Note Downloads by 902 customers
200
3.126 SAP Idea Place Users
IRs delivered
Today
150
Trend
124
100
100
48
50
21
0
2
Q4/2010
Q1/2011
0
Q2/2011
Q3/2011
Q4/2011
Q1/2012
Q2/2012
Q3/2012
Q4/2012
* Approximations based on data according to SAP's roadmap and on the experience gained in 2011 - might be subject to change
© 2012 SAP AG. All rights reserved.
Customer
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Completed Focus Topics as of April 2012
(= all selected improvements delivered):
• DI
Industrial Machinery & Components
• Product
Lifecycle Management (PLM)*
• PLM CAD Integration
• PLM Portfolio and Project Management (PPM)
• PLM Project System (PS)
• PLM Web UI / Guided Structure Synchronization
• Transportation
• Public
Management
Sector – Administration
© 2012 SAP AG. All rights reserved.
• Healthcare
• PM
/ EAM – Pilot
• PM
/ EAM – Cycle 2
• Manufacturing
• CRM
Execution
Cycle 1 & 2
• CRM – DSAG Topics
• CRM – Territory Management
• CRM – Groupware
• CRM – Marketing
• CRM – Service & Cross
Customer
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Customer Connection Rolling 4 Quarter Roadmap
Focus Topics – Collect and Develop phases
CRM - Cycle 3
Enterprise Performance Management - BFC
Enterprise Performance Management - BPC
Enterprise Portal
Enterprise Portal Cycle 2
Environmental Health & Safety – Product Safety
Financial External
Financial External Cycle 2
GRC - Access Control
HCM
Netweaver MDM
PLM - CAD Integration Cycle 2
PLM - PPM Cycle 2
PM/EAM (Plant Maintenance Cycle 2)
PM/EAM (Plant Maintenance Cycle 3)
Quality Management - LIMS
Real Estate Management
Supplier Network Collaboration
Supplier Relationship Management
Visual Composer
Workflow
Q2 2012
© 2012 SAP AG. All rights reserved.
Q3 2012
Q4 2012
Q1 2013
Customer
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Customer Connection Rolling 4 Quarter Roadmap
Focus Topics – Collect and Develop phases
Industries
Automotive…
Banking (ERP - based) - Banking Current Accounts
Banking (ERP - based) - Consumer and Mortage Loans
Consumer Products - CRM
DI Cross Topic - APO gATP
DI Cross Topic - Shop Floor Dispatcher
Healthcare Cycle 2
Insurance
Media - Advertisement Management, Media Sales
Mobile Defense and Security
Public Sector - Collection and Disbursement
Public Sector - Position Budgeting and Control
Public Sector - Student Lifecycle Management
Public Sector - Tax and Revenue Management
Utilities - CRM for Utilities
Utilities - Meter to Bill
Utilities (Focus Topics to be defined)
6 Focus Topics in Retail
Q2 2012
© 2012 SAP AG. All rights reserved.
Q3 2012
Q4 2012
Q1 2013
Customer
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Delivered Enhancements with Customer Connection in Project
System (PS)
3250
Check Report for Project Archiving. See SAP Note 1631113
3251
Enhanced Selection Options in Archiving of Project Related Objects. See SAP Note 1624992
3430
Enable Transfer of additional fields from WBS elements to AuC. See SAP Note 1623523
3234
Object Currency in Project Planning Board and Structure Overviews. See SAP Note 1628596
3412
Inheritance of ACLs in case of non exploded hierarchy and intermediate save. See SAP Note 1623647
For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1628475 bundles all notes.
© 2012 SAP AG. All rights reserved.
Customer
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Object Currency in Project Planning Board and Structure Overviews
Additional fields available for
display of financial data in
object currency.
© 2012 SAP AG. All rights reserved.
Customer
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Check Report for Project Archiving
ALV based detailed list of project
related objects, which prohibit setting of
deletion flags respectively indicators.
Hotspots can be used to access the
objects directly from the log.
© 2012 SAP AG. All rights reserved.
Customer
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Enhanced Selection Options in Archiving of Project Related Objects
in PM, MM
Enhanced reports:
•
Enhanced Selection Screens in
order to select / deselct objects
based on project assignments.
Example: Purchase Orders
Plant Maintenance and Service Orders:
 RIARCORSEL: Initial Run
 RIARCORWRS: Write Program
•
Material Management Objects :
 RM06EV70 : Pre Processing Purchasing Document (EKKO)
 RM06EV47: Pre Processing Purchasing Document (EKKO)
 RM06EW70: Write Purchasing Document (EKKO)
 RM08RW47: MM Invoice (RBKP)
 RM07MARCS: Material Documents (MKPF/MSEG)
 RM06BV70: EBAN Pre-processing
 RM06BW70: EBAN Write
Enhancements for Additional Archiving Objects
Planned
© 2012 SAP AG. All rights reserved.
Customer
36
Delivered Enhancements with Customer Connection in Portfolio
and Project Management (PPM)
3347
Red Amber Green (RAG) values need to be transferred from a sub-project to the main project
3350
Transfer the set of dates (start/finish/buffer/ …) from the sub-project
3634
Easier adjustment of the authorization after user changes
3374
Find and replace function of resources in a project or in work packages of a project.
3364
Number generator for project numbers
3388
Plan dates should not be overwritten with actual dates
3401
Create new tasks in between a list of tasks
3447
It should be possible to relate structure components like phase types, task types, etc. to the project type
3508
The cross project resource management process should be improved (less clicks)
3636
Delta extractor for both Role Demand data within PRO and PFM and the remaining BI extractors
3501
More than 20 customer fields with id conversion for the portfolio management for dashboards
3641
More fields of the operational project should be available in the project template1
3345
Transfer more/all information of a mirrored task to the respective project1
For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1631964 bundles all notes.
1In
addition to the planned development
© 2012 SAP AG. All rights reserved.
Customer
37
Delivered Enhancements with Customer Connection in CAD
Desktop
3002
Progress-Indicator during (multithreaded) mass check-out
3001
3001.1 Improve CAD Desktop Checkout/in Assistant: capabilities to sort, filter, find/search, resolve conflicts.
3001
3001.2 Check-Out should always be possible, open sessions are prioritized. Incomplete loading should be also possible. See SAP Notes
1613502, 1624445.
3001
3001.3 Preconfigured rules to resolve conflicts in advance.
3001
3001.4 Only save/buffer objects which have been changed. See SAP Notes 1619002, 1622814.
3001
3001.5 Loading-options should be considered on all views and rfc calls.
2853
Enhance CAD Desktop Search - Combine multiple Search-Options using "OR" Search Operator. See SAP Note 1601246 .
3005
Indicate in Where-Used List if document structures exist, but user has insufficent authorizations to view. See SAP Note 1600088 .
2856
Usability of CAD Desktop - CAD View (Filter for Documents)
3003
CAD Desktop - Improve usability when opening into different CAD views. See Sap Note 1598753 .
3006
Improved Performance when switching between CAD Desktop Views
3004
CAD Desktop - RFC for creating Document Info Record through direct user input. See SAP Note 1606982 .
For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1614911 bundles all notes.
© 2012 SAP AG. All rights reserved.
Customer
38
Delivered Enhancements with Customer Connection in PLM Web UI
and Guided Structure Synchronization
3720
Object independent search / Class Hierarchy Pushbutton - Note 1631000
3766
Document info record: Graphical display of the status - Note 1631323
3399
Search: Navigate directly to a page in Search Result List - Note 1630323
2858
BADIExtension for Creating Documents -> Assign Class - Note 1630404
3720
Object independent Search - Note 1630307
3527
Electronic Signature in PLM Web UI Inbox - Note 1643594
3527
Electronic Signature for Engineering Record PLM Web UI - Note 1643197
For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1643532 bundles all notes.
© 2012 SAP AG. All rights reserved.
Customer
39
Improvement Finder
Find delivered improvements easily by using:
www.sapimprovementfinder.com
© 2012 SAP AG. All rights reserved.
Customer
40
Agenda
 Overview of the Customer Connection Program
 EAM Customer Connection Topics - Pilot
 EAM Customer Connection Topics - Cycle 2
 Customer Connection Topics in related areas e.g. PS and PPM
 Make your voice heard - how can you get involved?
 Key Points to Take Home
 Questions
© 2012 SAP AG. All rights reserved.
Customer
41
Customer Connection: How can customers get involved?
Get involved in
ongoing Focus Topics
 Check current Focus Topic roadmap with
User Group board (monthly update
provided)
 Inform User Group board for being involved
in the project milestone communication
 Use Idea Place as the only communication
platform:
Propose your
Focus Topic

Establish your INFLUENCING Network

Align on common needs

Propose a Focus Topic by sending the
completed template document to SAP

Await SAP decision (Focus Topic requestor is
informed first)
 Get registered
 Submit your improvement requests
 Subscribe to improvement requests
 Collaborate with customers on improvements world-wide
© 2012 SAP AG. All rights reserved.
Customer
42
Agenda
 Overview of the Customer Connection Program
 EAM Customer Connection Topics - Pilot
 EAM Customer Connection Topics - Cycle 2
 Customer Connection Topics in related areas e.g. PS and PPM
 Make your voice heard - how can you get involved?
 Key Points to Take Home
 Questions
© 2012 SAP AG. All rights reserved.
Customer
43
Key Points to Take Home
 Customer Connection is the channel for customers to influence improvement topics
 EAM Customer Connection Pilot very successful
 EAM Customer Connection Topics - Cycle 2 delivered
 Customer Connection Topics in related areas e.g. PS and PPM are also available
 Get registered on Idea Place to participate
© 2012 SAP AG. All rights reserved.
Customer
44
Appendix
Further Details on PLM Focus Topics in Customer Connection
1. Project System
2. Portfolio and Project Management
3. CAD Desktop
4. PLM Web UI / Guided Structure Synchronization
© 2012 SAP AG. All rights reserved.
Customer
46
Delivered Enhancements with Customer Connection in Project
System
3250
Check Report for Project Archiving. See SAP Note 1631113
3251
Enhanced Selection Options in Archiving of Project Related Objects. See SAP Note 1624992
3430
Enable Transfer of additional fields from WBS elements to AuC. See SAP Note 1623523
3234
Object Currency in Project Planning Board and Structure Overviews. See SAP Note 1628596
3412
Inheritance of ACLs in case of non exploded hierarchy and intermediate save. See SAP Note 1623647
For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1628475 bundles all notes.
© 2012 SAP AG. All rights reserved.
Customer
47
Delivered Enhancements with Customer Connection in Portfolio
and Project Management
3347
Red Amber Green (RAG) values need to be transferred from a sub-project to the main project
3350
Transfer the set of dates (start/finish/buffer/ …) from the sub-project
3634
Easier adjustment of the authorization after user changes
3374
Find and replace function of resources in a project or in work packages of a project.
3364
Number generator for project numbers
3388
Plan dates should not be overwritten with actual dates
3401
Create new tasks in between a list of tasks
3447
It should be possible to relate structure components like phase types, task types, etc. to the project type
3508
The cross project resource management process should be improved (less clicks)
3636
Delta extractor for both Role Demand data within PRO and PFM and the remaining BI extractors
3501
More than 20 customer fields with id conversion for the portfolio management for dashboards
3641
More fields of the operational project should be available in the project template1
3345
Transfer more/all information of a mirrored task to the respective project1
For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1631964 bundles all notes.
1In
addition to the planned development
© 2012 SAP AG. All rights reserved.
Customer
48
Delivered Enhancements with Customer Connection in CAD
Desktop
3002
Progress-Indicator during (multithreaded) mass check-out
3001
3001.1 Improve CAD Desktop Checkout/in Assistant: capabilities to sort, filter, find/search, resolve conflicts.
3001
3001.2 Check-Out should always be possible, open sessions are prioritized. Incomplete loading should be also possible. See SAP Notes
1613502, 1624445.
3001
3001.3 Preconfigured rules to resolve conflicts in advance.
3001
3001.4 Only save/buffer objects which have been changed. See SAP Notes 1619002, 1622814.
3001
3001.5 Loading-options should be considered on all views and rfc calls.
2853
Enhance CAD Desktop Search - Combine multiple Search-Options using "OR" Search Operator. See SAP Note 1601246 .
3005
Indicate in Where-Used List if document structures exist, but user has insufficent authorizations to view. See SAP Note 1600088 .
2856
Usability of CAD Desktop - CAD View (Filter for Documents)
3003
CAD Desktop - Improve usability when opening into different CAD views. See Sap Note 1598753 .
3006
Improved Performance when switching between CAD Desktop Views
3004
CAD Desktop - RFC for creating Document Info Record through direct user input. See SAP Note 1606982 .
For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1614911 bundles all notes.
© 2012 SAP AG. All rights reserved.
Customer
49
Delivered Enhancements with Customer Connection in PLM Web UI
and Guided Structure Synchronization
3720
Object independent search / Class Hierarchy Pushbutton - Note 1631000
3766
Document info record: Graphical display of the status - Note 1631323
3399
Search: Navigate directly to a page in Search Result List - Note 1630323
2858
BADIExtension for Creating Documents -> Assign Class - Note 1630404
3720
Object independent Search - Note 1630307
3527
Electronic Signature in PLM Web UI Inbox - Note 1643594
3527
Electronic Signature for Engineering Record PLM Web UI - Note 1643197
For more information click on the idea number which leads you to SAP Idea Place. SAP Note 1643532 bundles all notes.
© 2012 SAP AG. All rights reserved.
Customer
50
Further Details on EAM Pilot Topics in Customer Connection
1. Enhancement of component and operation overview screen in EAM order
2. Rescheduling of Maintenance Plans
3. Mass change of EAM order operations
© 2012 SAP AG. All rights reserved.
Customer
51
Fields from Purchase Requisition in Operation/Component
Overview
You can include various purchase requisition fields for external processing in the operation overview and component
overview of the order. You can also enter values if required. This has the advantage that you no longer have to go to detail
processing
In the basic order view, general task list, and list transactions, you cannot use the additional purchase requisition fields. Furthermore, the purchase requisition memo and
the technical contact person cannot be shown in the overviews.
Features
The number and item of a purchase requisition and its related purchase order are display fields, whereas other fields are ready for input. If you double-click the purchase
requisition or purchase order you navigate to the purchase requisition or purchase order. If there is more than one purchase order for a purchase requisition, the system
shows an asterisk (*) instead of the purchase order number.
If you change address data in a purchase requisition for services, this data is not reflected in the operation overview and component overview.
Note also that more than one purchase order may exist for a purchase requisition item. In this case, the delivery date of the purchase order is displayed in one of the
following ways in the operation overview and component overview, depending on the conversion of the date domain:
.Special Features in the Operation Overview
In the operation overview, the fields System Status and User Status are also displayed. These contain the various status abbreviations in text form. The scheduling
fields for setting restrictions are input fields. Furthermore, the delivery date of the purchase requisition and the delivery date of the purchase order are displayed.
In service operations, the system also reads the field values for the overall limit, the no limit indicator, the expected value, and the free limit, and displays them in the
operation overview, provided that they have been maintained in the Services (MM-SRV) component.
Special Features in the Component Overview
In the component overview, the Costing Relevance field is offered as a dropdown box for input. The delivery date of the purchase requisition, the delivery date of the
purchase order, and the requirement date are display fields.
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Rescheduling of Maintenance Plans After Changing Maintenance
Strategy
Maintenance plans can be rescheduled automatically if a maintenance strategy is changed in your productive system. This
means, for example, that the changed maintenance cycle is transferred to the next scheduled dates of all active maintenance
plans according to the cycle.
It may be necessary for you to change a maintenance strategy. Since a maintenance strategy can be used in several maintenance plans, all the changes that affect a
maintenance package are copied to all maintenance plans to which the strategy is assigned. However, you must adjust the dates for all affected maintenance plans
manually. This function enables you to reschedule maintenance plans automatically if a maintenance strategy is changed in your productive system. This means, for
example, that the changed maintenance cycle is transferred to the next scheduled dates of all active maintenance plans according to the cycle.
Features
When you save your changes to a maintenance strategy, the system asks if you want the maintenance plans to be rescheduled:
•
•
If not, this is the end of the process, and you have to adjust the maintenance plans manually.
If you choose "Yes", the system selects and lists all active maintenance plans that use the changed maintenance strategy.
You can now decide between the following options for each maintenance plan:
•
•
The changed maintenance strategy is to apply after the last planned date.
The changed maintenance strategy is not to apply until after the next planned date.
The system reschedules the active maintenance plans according to your selection. It uses existing data to determine the last maintenance package used, and uses the
original call date as a basis. The system takes both the shift factor and the confirmation date into account. It ignores any existing offsets (shifts as compared with the
original plan). The system deletes any outstanding schedule records. It only reschedules the maintenance plans that fulfill the following criteria:
•
•
Maintenance plans for which scheduling has run at least once
Maintenance plans that have at least one call waiting
Maintenance plans that are not selected are locked for all changes and scheduling. You have to reschedule these later.
Note: Changes to scheduling parameters and cycle modification factors at maintenance item level are not covered.
© 2012 SAP AG. All rights reserved.
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Mass Change in Order Operations
In list editing, you can change the field contents of different fields for several order operations at the same time. You
can execute the mass change directly or in the background.
You can use this function in list editing to change the field contents of different fields for several order operations at the same time. You can execute this
mass change directly or in the background.
On various tabs, which correspond to the tabs in an order operation, you can select the fields that you want to change, and specify the new value.
Recommendation
To keep an overview, form small logical units of fields that you want to change.
If an order is locked by another user, or the operation change that you desire is not possible (for example, because a required field would be deleted), the
system terminates the mass change.
Prerequisites
You have used list editing to create a list of order operations to be processed.
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For all Improvements and Innovations available from SAP, visit
Service Marketplace Page
https://service.sap.com/findinnovation
Key characteristics
 Combines tools for retrieving
relevant information
 Guides users to the tool which fits
their specific information needs
 Contains links to other related sites
and information
© 2012 SAP AG. All rights reserved.
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Legal agreements in customer connection
Kick-off Call
Focus Topic
defined
Final Call
Decision
Delivery Call
2 weeks
Collect
Select
• Individual per customer, etc.
Confidentiality
SAP commitment to deliver
Intellectual Property
3rd party litigation/platform Usage
Develop
Feedback Agreement (FBA)2
Terms of Use (ToU)
•
•
•
•
Selection Call
•
•
•
•
•
Per Company
5 years
Confidentiality
SAP commit.
Intell. Property
Use
CPS³
Other Cust.
Com.
• Individual per
person
•
•
•
•
Confidentiality
SAP commit.
Intell. Property
Security
Place Terms of Use  Set framework to Handle IP, confidentiality, SAP commitment, 3 rd party liability
2 Feedback Agreement  Set framework to Handle IP, confidentiality, SAP commitment  per IR Owner
³ Confidentiality and Privacy Statement (also known as “C user Agreement”
1 Idea
© 2012 SAP AG. All rights reserved.
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The collect phase:
Customer roles and responsibilities (per request)
Automatically assigned to the customer posting the Improvement
Request
• Post the initial Improvement Request
• Promote for Subscribing and Voting
• Check and consolidate comments
• Central point of contact for SAP throughout the process
• Support development phase: specification, test, validation
Minimum 5 companies required represented by maximum one employee
per Improvement Request
• Subscribe to Improvement Request in Idea Place
• Plan for productive use
• Support development phase: specification, test, validation (optional)
• Become an active reference (optional)
All customers with access to the Customer Connection Idea Place
• Vote, comment and get informed on submitted Improvement Requests
© 2012 SAP AG. All rights reserved.
Improvement request owner
Subscribed customers
Others
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Customer Connection Idea Place
How users get access
Prerequisites
 S- or P-User ID is necessary
 User needs specific access rights to see the private Customer Connection Space
Activate your User Profile (once):
1.
Log in to the SAP Collaboration Network with your
S-User ID (http://scn.sap.com)
2.
Log in to the SAP Collaboration Workplace with
your S-User ID (http://cw.sap.com)
3.
Access to the Customer Connection Collaboration Workspace
https://cw.sdn.sap.com/cw/community/ideas/cc
4.
Send your e-mail address combined with User ID and User Group to customer-connection@sap.com
5.
Final confirmation by SAP
© 2012 SAP AG. All rights reserved.
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About Focus Topics and Improvement Requests
Focus Topic
Improvement Request
Improvement Request
Improvement Request
Improvement Request
...
 Defined alternatively & separately for
– Product/solution
– Industry
– Business process
 Proposed, analyzed, and agreed between
customer communities and SAP
 Dedicated to a defined Focus Topic
 Owned by customers
 Led by requesting customer (owner)
 Voted on by members of customer communities
 Selected by SAP
 Jointly executed by customers and SAP
 Delivered via Notes and Support Packages
Source: GUGO
© 2012 SAP AG. All rights reserved.
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© 2012 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express
permission of SAP AG. The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of
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Sybase is an SAP company.
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Consortium, Massachusetts Institute of Technology.
Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarks of Crossgate AG
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Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri,
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All other product and service names mentioned are the trademarks of their respective companies. Data
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The information in this document is proprietary to SAP. No part of this document may be reproduced, copied,
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trademarks of Research in Motion Limited.
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