The Royal Grand Hotel
Hospitality Industry
Royal & their Hierarchical Culture.
The Royal Grand Hotel, commonly known as Royal hotel. Is a worldwide franchise business with a crosscontinental hierarchical organizational culture which allows managers to perform specific responsibilities
and duties.
At the top of said culture, are the general managers, who are responsible for overseeing the entire hotel
and making high-level intercontinental decisions. They are usually supported by a team of assistant
managers or directors, who oversee specific departments such as food & beverage, front desk
operations, house/ground keeping, and sales & marketing.
Beneath the management team are the supervisors, who are responsible for overseeing the day-to-day
operations of their respective departments. For example, a housekeeping supervisor would oversee the
work of housekeeping staff, ensuring that rooms are cleaned to the hotels’ standards and that supplies
are properly stocked.
At the bottom of the hierarchy are the frontline staff, such as housekeepers, front desk agents, and food
and beverage servers. They are responsible for providing direct service to guests and carrying out the
tasks assigned to them by their supervisors.
This hierarchical structure ensures that each level of the organization is accountable for specific
functions and that there is a clear chain of command for decision-making and communication. However,
it can also create challenges in terms of collaboration and communication between departments, and
may limit the ability of frontline staff to contribute to decision-making processes.
By: Gabriel Gerrald Johnson
#210401065