Mobile Iron Device Self-Enrollment
Guide
HC CONSUMER FINANCE PHILIPPINES INC.
1. Launch Google Play and search for Mobile@Work then tap Install.
2. After installation tap OPEN to start the device registration.
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3. Tap “Or register with URL” and input “mdm1.homecredit.ph” in ‘Server URL’ field then tap Next
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4. Tap CONTINUE to proceed with the registration and tap OK. Tap allow on the request for
permission to manage phone calls.
5. Provide your computer login/domain credentials then tap “SIGN IN”
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6. If Google Play asks for update (recommended), tap OK and it will automatically download the
update. You can tap on DON’T ASK AGAIN if you want to upgrade later. Proceed to step 7 if you
want to upgrade Google Play later.
7. Tap Continue and Allow request for permission to access device’s Location.
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8. Proceed with the setup by tapping Continue and then Activate Mobile Iron as Device Administrator.
9. For Samsung devices it will require activation of Knox. Proceed to step 10 if non-Samsung device
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10. Tap CONTINUE on Screen Lock Requirement. Choose Fingerprint + PIN in Unlock selection settings.
11. Enter your device PIN (minimum of 6 digits) and select “Hide sensitive notification content” and tap
DONE.
Note: Fingerprint setup is optional to devices with fingerprint support.
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12. Setting up fingerprint authentication (Proceed to step 13 if fingerprint is not supported). If device
supports authentication via fingerprint, you can use either PIN or fingerprint to unlock your phone
(screen lock).
13. Next step is Device Encryption. This takes 2-3minutes and will require 80-100% battery life.
Tap CONTINUE and then tap ENCRYPT PHONE.
Note: Encrypting the device will not continue if battery is less than 80%.
Mobile Iron Device Self-Enrollment
Guide
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14. Input device PIN, tap Next then tap Encrypt Phone.
Note: Device will reboot to proceed in encrypting the device
15. Wait for the encryption to finish to continue with the next step.
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16. After successful encryption. Device will boot up and will now require the device PIN.
17. Next step will be the installation of secured applications. To continue installation of secured
applications, Installation of unknown sources setting must be allowed. To allow this tap Settings >
Security then tap “Unknown Sources”.
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18. After tapping the unknown sources. Tap OK to allow this setting.
Note: this setting is needed to allow installation of secured applications.
19. Once done, locate and tap the Mobile@Work application and then tap CONTINUE to start installation of
secured applications.
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20. Tap Begin to download Secured Apps Manager. Since unknown sources are allowed, you need to
explicitly allow the secure apps installation on the Google Play Protect prompt.
After Secure Apps Manager has been installed, the other required apps will be downloaded and
installed: Docs@Work (File Manager), Email+ and Web@Work (Browser to access internal applications)
Note: Installation of applications is one at a time and you will need to tap install before proceeding to
the next app installation.
Mobile Iron Device Self-Enrollment
Guide
HC CONSUMER FINANCE PHILIPPINES INC.
21. After installation has been completed tap the back button to continue.
22. Tap CONTINUE to proceed with setting up the secured apps passcode.
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23. For the first use of secure application, domain credentials are needed to allow access to device.
24. After successful login allow access to devices.
Note: This is required and will not proceed to the next step if denied
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25. After allowing access to devices it will now prompt for the creation of the secure apps password.
Note: Passcode for secured application have a time limit of 2 minutes and will be needing the passcode
if the device has been locked or if the secured application is unused.
Secure Apps Passcode Requirements:
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Alphanumeric with at least 6 numerical characters
Expires and requires change every 90 days
After setting up the passcode device registration is complete.
26. Next step is configuring your email app. Tap Secure Apps Manager.
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27. Input the secure apps passcode tap the check button to login.
NOTE: PIN will not be required if you set up the Email app immediately after installing Secure Apps
Manager.
Mobile Iron Device Self-Enrollment
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28. Tap the Email application inside the Secure Apps Manager.
29. Email+ will automatically check for server connection for configuration.
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30. After the configuration, provide domain credential and then tap Next. Once successfully logged it will
now synchronize your mailbox.
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Note: A message “Your mobile device is temporarily blocked.” will appear in your inbox. Disregard this
message and your emails will be synchronized after approximately 15 minutes.
LAST IMPORTANT STEP: TURN OFF THE SETTING ALLOWING
INSTALLATION OF APPS FROM UNKNOWN SOURCES (REVERT BACK THE
SETTING IN STEP #17).
Important Reminders:
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Changes in device settings will render the device non-compliant (e.g. device is not encrypted). A
24-hour window is provided for devices to be compliant. Non-compliant devices for more than
24-hours will be unable to access secure applications.
10 invalid device PIN attempts will lead to device Wipe. Wipe means all data will be DELETED.
Uninstallation of Mobile@Work will prevent access to use the managed apps.
Device PIN and secure apps PIN will expire in 90 days and will require change.
Forgotten device PIN for non-Samsung device will lead to wiping of device.
Forgotten Secure Apps PIN can be recovered using your domain credentials.
Previous 4 PINs are not allowed for reuse
Do not use device PIN same with secure apps PIN
Screen lock will activate every 2 minutes of inactivity