Mobile-Augmented Smart Queue Management
System for Hospitals
Mrs. Nagarathna
Department of Electronics and Telecommunication
Dayananda Sagar College Of Engineering
Bangalore, India
Raj Shri Guru
Department of Electronics and
Telecommunication
Dayananda Sagar College Of
Engineering
Bangalore, India
Supriya S Rathod
Department of Electronics and
Telecommunication
Dayananda Sagar College Of
Engineering
Bangalore, India
supriyarathod246@gmail.com
Abstract— Management of high patient loads at tertiary
hospitals presents a significant challenge in streamlining
healthcare service delivery. Patients often need to queue up
at various service areas in hospitals such as at registration,
laboratory test, and bill payment counters. Queue
Management Systems (QMS) present a viable solution for
patient management in such scenarios. However,
conventional QMS is not generic by design, depending on
hardware components, or does not provide a comprehensive
end-to-end solution that caters to the complete patient
workflow. This paper presents a mobile-augmented smart
queue management system that can be easily configured with
an operational Hospital Management Information System
(HMIS). It provides multiple interfaces for token generation
and consumption on mobile devices integrated with hospital
service counters while using smart algorithms for token
generation and allocation. The solution is comprehensive as
it caters to streamlined queue management across multiple
hospital service areas using a single token for a patient,
which improves patient experience and also helps the
hospital administration track and optimize key performance
metrics.
Keywords: Medical Informatics, Hospital Management
System, Queue Management System, Token Generation
System, Hospital Service Area, and Patient Counter.
Introduction
Hospital Management Information Systems (HMIS)
typically comprise a set of cohesive modules to cater to
clinical and non-clinical workflows at a hospital. The
interfaces for transaction management in HMIS include
various service areas such as patient registration counters,
bill payment counters, laboratory test requisition, sample
collection or report collection counters, pharmacy counters,
as well as patient waiting areas for out-patient visits and
appointments. Management of high patient loads in such
areas is a challenge and efficient systems are needed,
Surabhi T R
Department of Electronics and
Telecommunication
Dayananda Sagar College Of
Engineering
Bangalore, India
surabhigowda094@gmail.com
especially at tertiary care facilities. With the increasing
accessibility of cell phones and omnipresent innovations,
the requirement for a savvy and smoothed-out Line The
executive’s Framework (QMS) has become basic for
working on understanding experience and enhancing
execution measurements for emergency clinics for
smoothed-out medical care administration conveyance.
There have been different works in the writing survey line
the board for patients at medical clinics for profiting
medical services administrations. Hedau et al. show the
plan and improvement of a line-the-board framework for
patients where an Android application furnishes points of
interaction to book meetings with specialists and notices
are shipped off the patient uses to lessen holding up time at
the OPD/specialist visiting region. Their application
furthermore gives route headings to the hospital. Aizen et
al .present a "leave" line in the executive’s framework
where the customary symbolic distributors and token
calling equipment at counters are supplanted by Android
gadgets and a help-based model for the age and the board
of tokens are introduced. Notices are shipped off to clients
at a predefined time limit presenting the expected to call of
the token, which is empowered because of catching the
client's portable number at the hour of token age. Sawhney
lists the advantages and uses instances of a shrewd line of
an executive giving framework at a conspicuous clinic in
Delhi, India. Batbagon et present the Line framework with
comparative targets and usefulness, utilizing an online
QMS application enhanced by Android applications,
alongside valuable administrations, for example, report age
and information investigation for upgrading line age at
administration regions. GSM-based queue management
systems have been presented by Arun et al. which integrate
a PC-based system with a microcontroller. Approaches
using wireless technologies and the Internet of Things have
also been proposed. There have also been directions in the
literature that illustrate the benefits of employing a queue
management system in the improvement of hospital
performance parameters such as patient length of stay,
waiting time for in-patient surgeries, triaging in the
emergency tents,t tents, and decision support. The QMS
proposed in this paper is intended to provide service-areabased queue generation and management at hospitals and
would be generic in design for easy integration with an
operational HMIS. An overview of the features of the
QMS. This would empower the utilization of the
framework for token age and line the board at numerous
help regions, for example, patient enrolment counters, and
charging counters as well as emergency clinic research
facilities, drug stores and patient holding up regions. The
framework is planned with interfaces on cell phones and
brilliant presentations which makes it reasonable for us
without modified equipment support. The oddity in the
proposed framework remembers swarm-based symbolic
age for numerous counters, where tokens are produced
given the number of tokens adjusted at that counter. This
would assist in a swarm with controlling Hiroshige-rushes,
which is normal at government clinical offices in India.
What's more, the framework is likewise expected to help
various symbolic ages at a solitary counter, which could be
utilized for cases where relatives profit from medical care
from e benefits by and large. The framework additionally
upholds consistent line the lines cuties between different
help regions (enlistment and specialist visits for instance)
by moving the line number from the enrolment work area
to the OPD region, as we are concerned as ensuing
administrations, so the patient need not create/gather
numerous tokens. The framework would likewise empower
the utilization of investigation on symbolic age information
for improving patient holding-up times and smoothing out
the accessibility of clinic administrations.
Hospital Management Information Systems (HMIS)
typically comprise a set of cohesive modules to cater to
clinical and non-clinical workflows at a hospital. The
interfaces for transaction management in HMIS include
various service areas such as patient registration counters,
bill payment counters, laboratory test requisition, sample
collection or report collection counters, pharmacy counters,
as well as patient waiting areas for out-patient visits and
appointments. Management of high patient loads in such
areas is a challenge and efficient systems are needed,
especially at tertiary care facilities. With the increasing
accessibility of cell phones and omnipresent innovations,
the requirement for a savvy and smoothed-out Line The
executive’s Framework (QMS) has become basic for
working on understanding experience and enhancing
execution measurements for emergency clinics for
smoothed-out medical care administration conveyance.
There have been different works in the writing survey line
the board for patients at medical clinics for profiting
medical services administrations. Hedau et al. show the
plan and improvement of a line-the-board framework for
patients where an Android application furnishes points of
interaction to book meetings with specialists and notices
are shipped off the patient uses to lessen holding up time at
the OPD/specialist visiting region. Their application
furthermore gives route headings to the hospital. Aizen et
al .present a "leave" line in the executive’s framework
where the customary symbolic distributors and token
calling equipment at counters are supplanted by Android
gadgets and a help-based model for the age and the board
of tokens are introduced. Notices are shipped off to clients
at a predefined time limit presenting the expected to call of
the token, which is empowered because of catching the
client's portable number at the hour of token age. Sawhney
lists the advantages and uses instances of a shrewd line of
an executive giving framework at a conspicuous clinic in
Delhi, India. Batbagon et present the Line framework with
comparative targets and usefulness, utilizing an online
QMS application enhanced by Android applications,
alongside valuable administrations, for example, report age
and information investigation for upgrading line age at
administration regions. GSM-based queue management
systems have been presented by Arun et al. which integrate
a PC-based system with a microcontroller. Approaches
using wireless technologies and the Internet of Things have
also been proposed. There have also been directions in the
literature that illustrate the benefits of employing a queue
management system in the improvement of hospital
performance parameters such as patient length of stay,
waiting time for in-patient surgeries, triaging in the
emergency tents,t tents, and decision support. The QMS
proposed in this paper is intended to provide service-areabased queue generation and management at hospitals and
would be generic in design for easy integration with an
operational HMIS. An overview of the features of the
QMS. This would empower the utilization of the
framework for token age and line the board at numerous
help regions, for example, patient enrolment counters, and
charging counters as well as emergency clinic research
facilities, drug stores and patient holding up regions. The
framework is planned with interfaces on cell phones and
brilliant presentations which makes it reasonable for us
without modified equipment support. The oddity in the
proposed framework remembers swarm-based symbolic
age for numerous counters, where tokens are produced
given the number of tokens adjusted at that counter. This
would assist in a swarm with controlling Hiroshige-rushes,
which is normal at government clinical offices in India.
What's more, the framework is likewise expected to help
various symbolic ages at a solitary counter, which could be
utilized for cases where relatives profit from medical care
from e benefits by and large. The framework additionally
upholds consistent line the lines cuties between different
help regions (enlistment and specialist visits for instance)
by moving the line number from the enrolment work area
to the OPD region, as we are concerned as ensuing
administrations, so the patient need not create/gather
numerous tokens. The framework would likewise empower
the utilization of investigation on symbolic age information
for improving patient holding-up times and smoothing out
the accessibility of clinic administrations.
Methodology
The queue management node (QMN) is the gadget that
is making shrewd tokens. While visiting medical care
offices, patients are by and largely stressed, pushed, and in
some cases even in torment. Subsequently, clinics need to
establish an agreeable climate. To give solace and a
superior encounter for the patient's clinic line the
executive’s framework is presented.
For making the savvy tokens, the individual ought to be
in the Wi-fi scope of Arduino MKR 1010. The individual
likewise needs a cell phone to finish the cycle alongside the
use of Wire to be preinstalled on the gadget. These are the
essential prerequisites for the smooth work process of the
proposed model. The work process will go as follows:
•
Arduino 1010 will connect to the network.
•
The person who wants the token needs to send the
•
•
command to the telegram bot.
Once either of the commands is entered" go-current
-token” or "go-my - token " the bot will respond
accordingly.
When the button is pressed, the token number gets
incremented and displayed on the TM1637
displayed & also in the bot by using get-currenttoken.
This system helps in avoiding any kind of overlapping of
the tokens and also a smooth movement of the patients in the
hospitals.
FLOWCHART
Conclusion
A queue management system enables you to practically
manage customers throughout their interactions with your
organization and make that journey as comfortable and
smooth as possible.
A queue management system also enables organizations
to segment customers in different queues, rather than
entering all customers in the same line.
The queue management system efficiently controls
overcrowding near the counter like hospital queues, office
queues, and many more which made the managerial system
easy.
Overall, the queueing system provides a better quality of
service for customers and results in greater satisfaction for
customers and staff alike.
Fig 2: Circuit connection of the system.
Figure 1 : Flowchart
The above project showcases a traditional cleaning robot's
design and network connectivity. Controlling other duties,
such as house cleaning, via the internet and Wi-Fi is also a
possibility. To locate the robot and prevent theft, remote
monitoring is helpful. Consequently, it helps to lessen
human labor and to comfort them. The Solar panel needs to
be waterproof in order to function in any weather conditions
and to avoid any problems during the course of time. More
mechanical work is required.
Fig 3: Display of token number on the telegram bot.
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